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PlayThru Player...


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#1 PittFanIAm

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Posted 26 January 2016 - 06:41 PM

My firend's computer got infected with all kinds of viruses, adware, malware, etc... I managed to get rid of all of it except one thing...PlayThru Player. All of the information that i've found online on how to get rid of it isn't working for me. I can stop the program from running and all of that. However, when i go to uninstall the program like all of the videos and instructions tell you to do, something happens that none of the videos/instructions address...when they click uninstall, the program just uninstalls and that's it. When i click uninstall, a window pops up asking if i want to give permission to PlayThru Player to make changes to her computer. Obviously I don't want to give such a nasty program permission to do anything, right?

 

When that window pops up, i can click a little thing to give me more information about it. That gave me the location of the problem file(s). Is there a way to get rid of them that way...without doing the uninstall thing? I'm assuming that just deleting those 2 files wouldn't solve the problem, right? 



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#2 boopme

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Posted 26 January 2016 - 08:06 PM

Hi, I don't know your Operating System yet.
Did you remove thru Control Panel Uninstall yet?

3Al62Pm.pngMiniToolBox
  • Please download MiniToolBox, save it to your desktop and run it.
  • Checkmark the following checkboxes:
    • Flush DNS
    • Report IE Proxy Settings
    • Reset IE Proxy Settings
    • Report FF Proxy Settings
    • Reset FF Proxy Settings
    • List content of Hosts
    • List IP configuration
    • List Winsock Entries
    • List last 10 Event Viewer log
    • List Installed Programs
    • List Users, Partitions and Memory size.
  • Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run. Note: When using "Reset FF Proxy Settings" option Firefox should be closed.
zcMPezJ.pngAdwCleaner
  • Please download AdwCleaner by Xplode and save to your Desktop.
  • Double click on AdwCleaner.exe to run the tool. Vista/Windows 7/8 users right-click and select Run As Administrator
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
lv0mVRW.pngJunkware Removal Tool
  • Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
cvMlKv6.pngESET Online Scanner
  • Click here to download the installer for ESET Online Scanner and save it to your Desktop.
  • Disable all your antivirus and antimalware software - see how to do that here.
  • Right click on esetsmartinstaller_enu.exe and select Run as Administrator.
  • Place a checkmark in YES, I accept the Terms of Use, then click Start. Wait for ESET Online Scanner to load its components.
  • Select Enable detection of potentially unwanted applications.
  • Click Advanced Settings, then place a checkmark in the following:
    • Remove found threats
    • Scan archives
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • Click Start to begin scanning.
  • ESET Online Scanner will start downloading signatures and scan. Please be patient, as this scan can take quite some time.
  • When the scan is done, click List threats (only available if ESET Online Scanner found something).
  • Click Export, then save the file to your desktop.
  • Click Back, then Finish to exit ESET Online Scanner.

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#3 PittFanIAm

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Posted 26 January 2016 - 08:30 PM

She's running WIndows 8.1

 

I can bring it up on the uninstall like all the instructions and videos tell you to do. However, when i click uninstall, a window pops up asking me if i'll give permission for the program to make changes on my computer...that's what happens when i bring it up through the control panle uninstall.  I'm assuming that, since it's a nasty virus, that i don't want to give it permission to do anything. When i watched videos of other people uninstalling it, it never asked them to give permission.


Edited by PittFanIAm, 26 January 2016 - 08:32 PM.


#4 boopme

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Posted 26 January 2016 - 08:40 PM

OK, lets do the tools then.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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