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I am infected with msrtn32 on windows 10


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32 replies to this topic

#16 olgun52

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Posted 28 January 2016 - 02:43 PM

I would do that but my start menu isn't working for some reason

Do you have a missing operating system updates and Is it up to date system ? Please check.


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#17 Brownflame2

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Posted 28 January 2016 - 02:54 PM

 

I would do that but my start menu isn't working for some reason

Do you have a missing operating system updates and Is it up to date system ? Please check.

 

 

No it is up to date and I'm not missing any system updates. The strange thing is it is only doing it on the administrator account.



#18 olgun52

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Posted 29 January 2016 - 11:41 AM

I understand.

This may be the solving and this try

 

Run sfc /scannow from Elevated Command

  • Click Start and Type cmd
  • Right click on cmd.jpg and select runasadministrator.jpg
  • If you are prompted for an administrator password or for a confirmation, type the password, or click Allow
  • Type the following at the Command Prompt and press Enter
    • sfc /scannow
  • Upon completion, if you are notified corrupted files were found and repaired please do the following
  • Navigate to the following location, zip the file and attach it to your response

    C:\Windows\Logs\CBS\CBS.log
  • If sfc /scannow detected corrupted files please reboot your computer to see if you notice any difference

Then reboot and let me know how it is.


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#19 Brownflame2

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Posted 29 January 2016 - 01:02 PM

It didn't find any corrupt files. But what ever is doing it is only effecting the administrator start menu on the other account I can open the start menu fine.



#20 olgun52

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Posted 29 January 2016 - 05:07 PM

You haven't with this problem malware.

You can try Windows Repair (All in One)


Edited by olgun52, 29 January 2016 - 05:12 PM.

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#21 Brownflame2

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Posted 29 January 2016 - 05:10 PM

Which download button is the right one? There are five of them.



#22 olgun52

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Posted 29 January 2016 - 06:53 PM

Here:

Download Windows Repair Free/Pro - For Windows XP, Vista, 7, 8, 8.1, 10 (32 & 64 Bit)
Version 3.8.1 (01/19/2016

Installer (20.76 MB)

tweaking_download.gif - Mirror @ MajorGeeks.com

tweaking_download.gif - Direct Download

 

 

 


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#23 Brownflame2

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Posted 29 January 2016 - 09:05 PM

It didn't fix it though my computer is running smoother!



#24 olgun52

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Posted 30 January 2016 - 10:12 AM

There are many reasons for this problem. You have to try them all. However, this section is harmful cleaning section.
We can not try them all here. my suggestion is to look for solutions in other forums. In this issues they can help you better

 

But your malware problem is solved
===================================================
Please can you send Windows Repair the report ?
64-bit systems - C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\Logs
=============================================================================

we need to try for troubleshooting purposes. The steps are reversible. Please do this.

Clean Boot
--------------------

  • Press the windows key Windows_Logo_key.gif + r on your keyboard at the same time
  • Type msconfig and press Enter
  • If you are prompted for an administrator password or for a confirmation, type the password, or provide confirmation
  • Click the General tab then click Selective Startup
  • Check Load system services
  • Uncheck Load Startup Items

2440069.png

  • Click the Services tab
  • Click to select the Hide All Microsoft Services check box
  • Click Disable All, and then click OK
  • When you are prompted, click Restart and boot into Normal Mode
  • Check your computer performance. How is  problem now ?

Best regards
 
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#25 Brownflame2

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Posted 30 January 2016 - 06:26 PM

Do you mean the start menu problem or what happened while I had the virus. If it is the later then yes everything has returned to normal if you mean the former then no the start menu still won't open on the administrator account.



#26 olgun52

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Posted 30 January 2016 - 06:49 PM

Please check here.

http://www.tenforums.com/tutorials/3436-run-administrator-windows-10-a.html#option4


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#27 Brownflame2

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Posted 01 February 2016 - 07:02 PM

Nope didn't fix anything.



#28 olgun52

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Posted 01 February 2016 - 07:38 PM

I'm sorry, but I haven't another idea for this problem. :mellow:
 


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#29 Brownflame2

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Posted 02 February 2016 - 01:09 PM

Well I'll fix it later for now lets work on removing the malware from my computer.



#30 olgun52

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Posted 03 February 2016 - 08:42 AM

Hi,

Your PC is clean.

 

Thank you for your patience.  Please do the following:

In any case please download delfix to your desktop.

  • Close all other programms and start delfix.
  • Please check all the boxes and run the tool.
  • delfix will now delete all found traces of our removal process

You can do fllowing:
 
The easiest and safest way to do this is:

  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.

to remove all but the most recently created Restore Point.

  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically. Vista and Windows 7 users can refer to these links: Create a New Restore Point in Vista or Windows 7 and Disk Cleanup in Vista.

ERUNT (Emergency Recovery Utility NT) allows you to keep a complete backup of your registry and restore it when needed. The standard registry backup options that come with Windows back up most of the registry but not all of it. ERUNT however creates a complete backup set, including the Security hive and user related sections. ERUNT is easy to use and since it creates a full backup, there are no options or choices other than to select the location of the backup files. The backup set includes a small executable that will launch the registry restore if needed.

 

Please take the time to carefully review this info contained below. Its invaluable.
Answers to common security questions - Best Practices
 
Note:  Some safety suggestions !
http://trmalwarefix.freeforums.net/t...ty-suggestions

Best regards.wave.gif


Best regards
 
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If you wish to show appreciation and support me personally fighting against malware, then you can consider a donation. Thank you. :thumbup2:
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