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Computer crashes when playing games


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#1 Korozer

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Posted 26 January 2016 - 04:05 PM

Hello everyone,
back a month or so ago, I wish I knew what is causing it but, almost every game (not all or maybe they just didn't get the chance to) crashes to desktop with no error message. After it has already crashed, I cannot go back into the game or for that matter, any other program, be it Skype, be it Google Chrome, be it anything, which attempt always results in a different error message, of which i've seen some say kernel in them. After said game crashes, if I try to go back into it, all the textures are like on a broken TV - crazy lines and such, my only fix is to reboot the computer and hope it won't happen again soon. I am using Windows 7 x64. GTX 750 Ti (used to happen with my older GT 220 as well) Unlocked Athlon II x3 460 to Phenom II x4 B60 (used to happen before I ever initially unlocked the core) and 2x4gb RAM sticks. I have tried using the built in Windows Memory Checker or whatever it is to check if the RAM sticks are holding up and they did not display errors for 2 runs (If required I will do it for more runs). Initially I thought it was Skype, since every time it would crash, skype would die first displaying a "Skype has stopped working error" but me still being able to hear people at the time it's stopped working but them not being able to hear me. So I quit Skype, I never used it again. Problems went away, or so I thought... It started doing the same thing with Mumble. So it wasn't skype. I looked and looked everywhere for solutions and such, so I came by a thread where a guy had fixed it by resetting his BIOS settings to default (or pretty much resetting or deleting the CMOS settings). Well I did that and 20 seconds into Assassin's Creed IV Black Flag it would just freeze and force me to wait 10 minutes (literally) for the task manager to appear so I can kill the task. I don't have a clue what to do, if there's any updates I will post. In the event logs on ANY game crash, the exception code is 0xc0000005, with task category (100) and APPCRASH displaying the said game's executable. I am attaching a copy of my DxDiag and a couple of event log files. Forgot to mention, my NVIDIA drivers are up to date and so are my audio VIA HD. I have also tried a complete wipe of my hard drive and a full reinstall of windows. The problem still persists. All I could think of is something messing with the drivers as GPU and CPU temperatures are on point all around 20-40 C.

Update: I have tried reinstalling my Windows again with a different retail disk, but the problem still persists which I think points outwards of windows files. I have also done 6 runs on memory diagnostic with no errors.


Any help is appreciated greatly. Thank you very much for your time.




Faulting application name: mumble.exe, version: 1.2.12.0, time stamp: 0x5676f54b
Faulting module name: opus.dll, version: 0.0.0.0, time stamp: 0x5676f495
Exception code: 0xc0000094
Fault offset: 0x0000c1f1
Faulting process id: 0xdd4
Faulting application start time: 0x01d151dc43cd2189
Faulting application path: C:\Programs\Mumble\mumble.exe
Faulting module path: C:\Programs\Mumble\opus.dll
Report Id: 87519ad8-bdcf-11e5-91a7-002522d08d8b



Faulting application name: AC4BFSP.exe, version: 0.0.0.0, time stamp: 0x52ac782e
Faulting module name: AC4BFSP.exe, version: 0.0.0.0, time stamp: 0x52ac782e
Exception code: 0xc0000005
Fault offset: 0x004ecdbb
Faulting process id: 0x1b9c
Faulting application start time: 0x01d153d1181c23c0
Faulting application path: C:\Games\Assassin's Creed IV - Black Flag\AC4BFSP.exe
Faulting module path: C:\Games\Assassin's Creed IV - Black Flag\AC4BFSP.exe
Report Id: 1d7e7915-bfc6-11e5-a078-002522d08d8b


Faulting application name: GTA5.exe, version: 1.0.350.1, time stamp: 0x5540c256
Faulting module name: GTA5.exe, version: 1.0.350.1, time stamp: 0x5540c256
Exception code: 0xc0000005
Fault offset: 0x00000000011a689c
Faulting process id: 0x12fc
Faulting application start time: 0x01d14e45adc984be
Faulting application path: C:\Games\Grand Theft Auto V\GTA5.exe
Faulting module path: C:\Games\Grand Theft Auto V\GTA5.exe
Report Id: ee8c3c3d-ba3d-11e5-b2fa-002522d08d8b


Faulting application name: Skype.exe, version: 7.18.0.103, time stamp: 0x56931d4f
Faulting module name: Skype.exe, version: 7.18.0.103, time stamp: 0x56931d4f
Exception code: 0xc0000005
Fault offset: 0x000167b4
Faulting process id: 0xcc4
Faulting application start time: 0x01d14e2efa5d5562
Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
Faulting module path: C:\Program Files (x86)\Skype\Phone\Skype.exe
Report Id: 3a405dde-ba35-11e5-b9b6-002522d08d8b


The link to the DxDiag is here: https://www.dropbox.com/s/4eznmjfzr0tsbh6/DxDiag.txt?dl...



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#2 usasma

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Posted 26 January 2016 - 06:05 PM

Exception code: 0xc0000005 is an Access Denied error.

Most often I see it in association with kernel mode drivers interfering with the memory space of other kernel mode drivers.

This is not kernel space errors, but rather user space - but the process for figuring out the problem should be similar.

 

As this happens even with a reinstall, start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

 

Also, please run this report collecting tool so that we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location. (By default it'll be a .zip file located on your Desktop)
Simply upload the .zip file with your next post and we'll move on from there.


 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Korozer

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Posted 27 January 2016 - 05:56 AM

Hello and thank you for the quick response. I didn't mention that I have two hard drives in my computer. An IDE Master Drive and a SATA 3 running on SATA 2 backwards compatibility. I was wondering if it could be the IDE Drive being the culprit. The problem is, I can't really run my computer without it since if I try to run it without it (only SATA connected) the computer does not boot. I am now attaching the BSOD Inspector log as requested and later today I will be doing some of the diagnostics you've provided. Let me clarify again - I am not getting any BSOD's at all.

Attached Files


Edited by Korozer, 27 January 2016 - 06:17 AM.


#4 usasma

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Posted 27 January 2016 - 07:49 AM

I had the same problem when I installed a new SATA drive on my older IDE computer.

Windows retains the boot files on the IDE drive and then has the control shift to the SATA drive when it starts booting into Windows.

 

As you have just reinstalled Windows, I'd suggest removing the IDE drive and then installing Windows without it being connected. (and it'll be easier to do it now, than to do it after all the work I'm suggesting).

If you want to put the IDE drive back in, make sure that you re-initialize it in DISKMGMT.MSC (all data will be erased from the drive when you do this)

You may have trouble booting when both drives are installed.  If that's so, use the boot menu to boot to the SATA drive.

 

 

I understand that you're not getting BSOD's.  Unfortunately, the BSOD collection tools were developed before we spread out into troubleshooting other problems that needed the same reports.

In retrospect, the BSOD collection tools should've been named something like Troubleshooting Reports data collection.

 

The BSOD collection reports provide a number of reports that give great detail about the system - not just stuff about BSOD's

Also, on occasion we do discover that the system has been BSOD'ing - but the BSOD's were not visible to the owner.  Dunno if this is your situation, but if it is we'll advise you of it.

 

SP1 is not installed, and systems with SP1 have over 350 Windows Update hotfixes installed.  Please get ALL of these updates immediately!

 

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen both dtsoftbus01.sys and dtscsibus.sys blamed on several occasions).

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration):  New link (15 Aug 2012):  http://www.duplexsecure.com/downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link:  http://www.disc-tools.com/download/sptd
Manual procedure here:  http://daemonpro-help.com/en/problems_and_solutions/registry_and_sptd_problems.html
NOTE:  The uninstaller may not find the SPTD.sys driver.  Don't worry about it, just let us know in your post.

Unfortunately, the reinstallation of the OS has wiped out most of the error reports.

Please run the system for a few days and if it still has errors, let the errors occur a couple of times before re-generating the reports.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 Korozer

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Posted 27 January 2016 - 08:34 AM

The problem is that I cannot use the DVD on my computer without having the IDE drive and henceforth I cannot install Windows on the SATA drive without it being connected. It uses a cable that only goes to the IDE drive and the SATA does not have such a port. What I did was have both in then install windows on the SATA (with the IDE formatted completely) and then disable the IDE from BIOS. That's the only way it works for me. And regarding the Windows Updates - every time i try to have Windows check for new updates so it can install them it just hangs forever on "Checking for updates" and nothing happens. But even before, I have used the computer with no issues whatsoever with no updates installed, so I don't think that would be the issue anyway since those crashes have happened when I was only using the IDE drive.



#6 usasma

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Posted 27 January 2016 - 08:44 AM

OK, you know best.

Good luck to you - I wish you success in fixing your problems.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 Korozer

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Posted 27 January 2016 - 08:57 AM

Well that's hopeful. Thanks anyway though.



#8 Korozer

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Posted 28 January 2016 - 12:26 PM

I have successfully managed to remove the IDE drive and boot with the SATA 3 Hard drive. Problem persists...

Other thing I can think of that I can provide is something in the security tab of the event viewer... There's a logon and special logon happening at the same second of the crash that occured An account was successfully logged on. I really hope this leads to something... I'm desperate by now believe it or not this has driven me mad.

 
Logon:
 
 
 
Subject:
Security ID: SYSTEM
Account Name: NIKI-PC$
Account Domain: WORKGROUP
Logon ID: 0x3e7
 
Logon Type: 5
 
New Logon:
Security ID: SYSTEM
Account Name: SYSTEM
Account Domain: NT AUTHORITY
Logon ID: 0x3e7
Logon GUID: {00000000-0000-0000-0000-000000000000}
 
Process Information:
Process ID: 0x24c
Process Name: C:\Windows\System32\services.exe
 
Network Information:
Workstation Name:
Source Network Address: -
Source Port: -
 
Detailed Authentication Information:
Logon Process: Advapi  
Authentication Package: Negotiate
Transited Services: -
Package Name (NTLM only): -
Key Length: 0
 
Special Logon:
 
Special privileges assigned to new logon.
 
Subject:
Security ID: SYSTEM
Account Name: SYSTEM
Account Domain: NT AUTHORITY
Logon ID: 0x3e7
 
Privileges: SeAssignPrimaryTokenPrivilege
SeTcbPrivilege
SeSecurityPrivilege
SeTakeOwnershipPrivilege
SeLoadDriverPrivilege
SeBackupPrivilege
SeRestorePrivilege
SeDebugPrivilege
SeAuditPrivilege
SeSystemEnvironmentPrivilege
SeImpersonatePrivilege
 
 
 
Edit: After a mountainful of tries I finally managed to open the crash dumps with WinDbg.Exe Here's what's shown inside one of them:


This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(d60.c74): Access violation - code c0000005 (first/second chance not available)
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ntdll.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for kernel32.dll - 
eax=00000000 ebx=07c3f840 ecx=47e08258 edx=47e08258 esi=00000002 edi=00000000
eip=773c00fd esp=07c3f7f0 ebp=07c3f88c iopl=0         nv up ei pl nz na po nc
cs=0023  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
ntdll!NtWaitForMultipleObjects+0x15:
773c00fd 83c404          add     esp,4
 
And here's another: 

This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(354.3e0): Access violation - code c0000005 (first/second chance not available)
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ntdll.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for kernel32.dll - 
eax=00000000 ebx=07e1f7d0 ecx=d4830911 edx=1d8db110 esi=00000002 edi=00000000
eip=770600fd esp=07e1f780 ebp=07e1f81c iopl=0         nv up ei pl nz na po nc
cs=0023  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
ntdll!NtWaitForMultipleObjects+0x15:
770600fd 83c404          add     esp,4
 
 

Edited by Korozer, 28 January 2016 - 01:53 PM.


#9 Korozer

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Posted 28 January 2016 - 06:12 PM

New Edit: 
I have installed the windows debugging tools (WinDbg.exe) and have ran a .symfix symbol correction. I have not crashed in 4 hours of gameplay. Going to bed now further testing and updates will be posted tomorrow. Let's hope this works...

Edit 2: Problem still persists


Edited by Korozer, 29 January 2016 - 02:19 PM.


#10 Korozer

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Posted 30 January 2016 - 06:04 AM

I didn't think the previous crash log wasn't a full one but I delved deeper into it and here it is... (This is just one of the crash logs that occured on skype and the rest, except the game I was playing for some reason I could keep playing it) but here it is... I think:
 
 
FAULTING_IP: 
Skype+5dca
00405dca 8b08            mov     ecx,dword ptr [eax]
 
EXCEPTION_RECORD:  ffffffff -- (.exr 0xffffffffffffffff)
ExceptionAddress: 00405dca (Skype+0x00005dca)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 00000000
   Parameter[1]: 051b9280
Attempt to read from address 051b9280
 
CONTEXT:  00000000 -- (.cxr 0x0;r)
eax=00000000 ebx=0018f290 ecx=00000000 edx=0018f801 esi=00000002 edi=00000000
eip=77af00fd esp=0018f240 ebp=0018f2dc iopl=0         nv up ei pl nz na po nc
cs=0023  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
ntdll!ZwWaitForMultipleObjects+0x15:
77af00fd 83c404          add     esp,4
 
PROCESS_NAME:  Skype.exe
 
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
 
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
 
EXCEPTION_PARAMETER1:  00000000
 
EXCEPTION_PARAMETER2:  051b9280
 
READ_ADDRESS:  051b9280 
 
FOLLOWUP_IP: 
Skype+5dca
00405dca 8b08            mov     ecx,dword ptr [eax]
 
NTGLOBALFLAG:  0
 
APPLICATION_VERIFIER_FLAGS:  0
 
APP:  skype.exe
 
ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre
 
FAULTING_THREAD:  00000754
 
BUGCHECK_STR:  APPLICATION_FAULT_INVALID_POINTER_READ_CALL
 
PRIMARY_PROBLEM_CLASS:  INVALID_POINTER_READ_CALL
 
DEFAULT_BUCKET_ID:  INVALID_POINTER_READ_CALL
 
LAST_CONTROL_TRANSFER:  from 00406db4 to 00405dca
 
STACK_TEXT:  
WARNING: Stack unwind information not available. Following frames may be wrong.
0018feec 00406db4 0040c513 7efde000 0230c631 Skype+0x5dca
0018ff88 770e3677 7efde000 0018ffd4 77b09d72 Skype+0x6db4
0018ff94 77b09d72 7efde000 7660407e 00000000 kernel32!BaseThreadInitThunk+0xe
0018ffd4 77b09d45 0230c614 7efde000 00000000 ntdll!__RtlUserThreadStart+0x70
0018ffec 00000000 0230c614 7efde000 00000000 ntdll!_RtlUserThreadStart+0x1b
 
 
STACK_COMMAND:  ~0s; .ecxr ; kb
 
SYMBOL_STACK_INDEX:  0
 
SYMBOL_NAME:  skype+5dca
 
FOLLOWUP_NAME:  MachineOwner
 
MODULE_NAME: Skype
 
IMAGE_NAME:  Skype.exe
 
DEBUG_FLR_IMAGE_TIMESTAMP:  569d781a
 
FAILURE_BUCKET_ID:  INVALID_POINTER_READ_CALL_c0000005_Skype.exe!Unknown
 
BUCKET_ID:  APPLICATION_FAULT_INVALID_POINTER_READ_CALL_skype+5dca
 
ANALYSIS_SOURCE:  UM
 
FAILURE_ID_HASH_STRING:  um:invalid_pointer_read_call_c0000005_skype.exe!unknown
 
FAILURE_ID_HASH:  {1690273e-f2e6-21db-5a36-841a4fd4588c}
 
Followup: MachineOwner





And here's another one:
 
 
FAULTING_IP: 
AC4BFSP+4ecdbb
008ecdbb 8b4108          mov     eax,dword ptr [ecx+8]
 
EXCEPTION_RECORD:  ffffffff -- (.exr 0xffffffffffffffff)
ExceptionAddress: 008ecdbb (AC4BFSP+0x004ecdbb)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 00000000
   Parameter[1]: d4830919
Attempt to read from address d4830919
 
CONTEXT:  00000000 -- (.cxr 0x0;r)
eax=00000000 ebx=07e1f7d0 ecx=d4830911 edx=1d8db110 esi=00000002 edi=00000000
eip=770600fd esp=07e1f780 ebp=07e1f81c iopl=0         nv up ei pl nz na po nc
cs=0023  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
ntdll!ZwWaitForMultipleObjects+0x15:
770600fd 83c404          add     esp,4
 
DEFAULT_BUCKET_ID:  INVALID_POINTER_READ
 
PROCESS_NAME:  AC4BFSP.exe
 
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
 
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
 
EXCEPTION_PARAMETER1:  00000000
 
EXCEPTION_PARAMETER2:  d4830919
 
READ_ADDRESS:  d4830919 
 
FOLLOWUP_IP: 
AC4BFSP+4ecdbb
008ecdbb 8b4108          mov     eax,dword ptr [ecx+8]
 
NTGLOBALFLAG:  0
 
APPLICATION_VERIFIER_FLAGS:  0
 
APP:  ac4bfsp.exe
 
ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre
 
FAULTING_THREAD:  000003e0
 
PRIMARY_PROBLEM_CLASS:  INVALID_POINTER_READ
 
BUGCHECK_STR:  APPLICATION_FAULT_INVALID_POINTER_READ
 
LAST_CONTROL_TRANSFER:  from 00920e2f to 008ecdbb
 
STACK_TEXT:  
WARNING: Stack unwind information not available. Following frames may be wrong.
07e1fe70 00920e2f 0fb9eb50 07e1fe94 00963322 AC4BFSP+0x4ecdbb
07e1fe7c 00963322 0fb9e500 0fb9eb50 00000000 AC4BFSP+0x520e2f
07e1fe94 009638ff 027f43e4 00000000 14ac80d8 AC4BFSP+0x563322
07e1feb0 0096473c 14ac8100 14ac80d4 00a2871e AC4BFSP+0x5638ff
07e1fecc 00406859 14ac8194 0fb9e500 05354f80 AC4BFSP+0x56473c
07e1feec 00a283e5 05354f80 00000002 05354f80 AC4BFSP+0x6859
07e1ff04 00a1bd55 05354f80 05355014 00000e7f AC4BFSP+0x6283e5
07e1ff18 00822ffe 00000000 05354f80 053239a0 AC4BFSP+0x61bd55
07e1ff2c 0082305e 05354f80 05354f84 00000000 AC4BFSP+0x422ffe
07e1ff44 00f2ff2b 05354f80 27a0230f 00000000 AC4BFSP+0x42305e
07e1ff7c 00f2ffb5 00000000 07e1ff94 762a3677 AC4BFSP+0xb2ff2b
07e1ff88 762a3677 053239a0 07e1ffd4 77079d72 AC4BFSP+0xb2ffb5
07e1ff94 77079d72 053239a0 70f4312e 00000000 kernel32!BaseThreadInitThunk+0xe
07e1ffd4 77079d45 00f2ff51 053239a0 00000000 ntdll!__RtlUserThreadStart+0x70
07e1ffec 00000000 00f2ff51 053239a0 00000000 ntdll!_RtlUserThreadStart+0x1b
 
 
STACK_COMMAND:  ~4s; .ecxr ; kb
 
SYMBOL_STACK_INDEX:  0
 
SYMBOL_NAME:  ac4bfsp+4ecdbb
 
FOLLOWUP_NAME:  MachineOwner
 
MODULE_NAME: AC4BFSP
 
IMAGE_NAME:  AC4BFSP.exe
 
DEBUG_FLR_IMAGE_TIMESTAMP:  52ac782e
 
FAILURE_BUCKET_ID:  INVALID_POINTER_READ_c0000005_AC4BFSP.exe!Unknown
 
BUCKET_ID:  APPLICATION_FAULT_INVALID_POINTER_READ_ac4bfsp+4ecdbb
 
ANALYSIS_SOURCE:  UM
 
FAILURE_ID_HASH_STRING:  um:invalid_pointer_read_c0000005_ac4bfsp.exe!unknown
 
FAILURE_ID_HASH:  {fe160e78-6277-a194-37b6-caa68c6f610b}
 
Followup: MachineOwner
 
 

Edited by Korozer, 30 January 2016 - 06:51 AM.


#11 blueelvis

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Posted 02 February 2016 - 02:21 AM

Hi Korozer,

 

 

usasma is not available for some time because of an emergency. I will try my best to help you out with this till the time being :)

 

Could you please re-run the utility below and upload the ZIP file? Also, kindly attach the dump files for Skype and AC4.

 

https://omgdebugging.com/bsod-inspector/

 

 

-Pranav


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#12 Korozer

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Posted 02 February 2016 - 03:32 AM

Here you go, I don't have the AC4 crash dumps any more since I reinstalled windows yet again with false hope reformatting everything in the process but I sure do have new crash dumps for other games and skype. It seems that the games crash more frequently if at all if Skype is on but sometimes they crash without it on at all.

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#13 Korozer

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Posted 06 February 2016 - 03:45 PM

Here's another one too.

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#14 blueelvis

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Posted 15 February 2016 - 01:24 PM

Hi Korozer ^_^,

I checked your log files and I found one interesting error in the Application Event Log -

Faulting application name: Skype.exe, version: 7.18.0.109, time stamp: 0x569d781a
Faulting module name: nvd3dum.dll, version: 10.18.13.6175, time stamp: 0x56a2c1f1
Exception code: 0xc0000005
Fault offset: 0x005afece
Faulting process id: 0x100c
Faulting application start time: 0x01d159b9721bcbf3
Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
Faulting module path: C:\Windows\system32\nvd3dum.dll
Report Id: 0f5e0f5c-c5e2-11e5-9962-002522d08d8b
Faulting package full name: %14
Faulting package-relative application ID: %15
It seems that the NVIDIA Driver is causing the problem in this case. I also noticed that the version of Physx you are running is pretty old.

I would suggest you to uninstall the currently installed NVIDIA driver using the Display Driver Uninstaller (Link - http://www.guru3d.com/files-details/display-driver-uninstaller-download.html ). Once you have uninstalled, install NVIDIA driver a few versions back and see if that helps or not.

Also, I see that you have very few number of Windows Updates installed on the system. Most Windows 7 systems should have 300+ updates installed. Please visit Windows Update and update your system.


Let me know how it goes ^_^

-Pranav

Member of the Bleeping Computer A.I.I. early response team!


In case I have been helping you and you haven't received a reply from me in 48 hours, please feel free to PM me. Anything else? Still feel free to PM me :)

Did you read this? http://omgdebugging.com/5-tips-for-getting-the-best-bang-for-the-buck-at-fast-food-joints/

#15 Korozer

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Posted 15 February 2016 - 02:04 PM

Thanks a lot for the reply... I've been waiting haha 
I will do what you said right away but concerning the windows updates... I tried but every time I click check for updates it would just stay idly on "Checking for updates" and do nothing even if I let it do it for an hour. I will edit this reply after switching to the other drivers. Also, this problem has been persistent with my older graphics card too so I don't know if it really is a driver issue, that would be very interesting. I have new crashdumps too if you want to have a look at those too.


Edited by Korozer, 15 February 2016 - 02:20 PM.





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