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0x0000004a crash

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#1 CalusBlade


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  • Local time:03:16 AM

Posted 26 January 2016 - 02:36 PM

No file showed up but there is a memory dump.  Not sure how to get it.


I had core temp, ASUS temperature monitor/tweeks, blade and soul (game), firefox.  Crashed when I was check something on fire fox.


The computer is about 2 months old.



Attached Files

Edited by CalusBlade, 26 January 2016 - 02:41 PM.

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#2 usasma


    Still visually handicapped (avatar is memory developed by my Dad

  • BSOD Kernel Dump Expert
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  • Location:Southeastern CT, USA
  • Local time:04:16 AM

Posted 26 January 2016 - 05:55 PM

The memory dump is automatically picked up by the collection apps that we use.

Also, they're normally found at C:\Windows\Minidump


Only 238 Windows Update hotfixes installed.  Most systems with SP1 have 350 or more.  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen both dtsoftbus01.sys and dtscsibus.sys blamed on several occasions).

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration):  New link (15 Aug 2012):  http://www.duplexsecure.com/downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link:  http://www.disc-tools.com/download/sptd
Manual procedure here:  http://daemonpro-help.com/en/problems_and_solutions/registry_and_sptd_problems.html
NOTE:  The uninstaller may not find the SPTD.sys driver.  Don't worry about it, just let us know in your post.

Recently (late 2015/early 2016) we've become aware of issues between BitDefender 2016 and MalawareBytes AntiMalware.  Some users report that the problems go away if you revert to BitDefender 2015 - but I haven't tested this.  Regardless, I suggest that you stop MalwareBytes AntiMalare from loading with Windows - that will stop the BSOD's and you'll still be able to use MalwareBytes AntiMalaware "on-demand".

I notice a lot of diagnostics installed on yours system.  When were they last run, what tests were run, and what were the results?


I also noted a BSOD in the WER section of the MSINFO32 report that blames IOMap64.sys 

This driver belongs to an Asus utility - it may be associated with: ASUS Kernel Mode Driver ?Asus Smart Doctor/iTracker 2 Asus GPU Tweak and GPU Tweak Streaming

Please uninstall the utility, and then check in C:\Windows\System32\drivers to make sure it's gone (DO NOT DELETE IT MANUALLY - it may render your system unbootable!!!)



The following is for informational purposes only.

**************************Tue Jan 26 13:33:48.988 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\012616-12838-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.19110.amd64fre.win7sp1_gdr.151230-0600
System Uptime: 0 days 2:22:24.736
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )
BugCheck 4A, {774ada2a, 2, 0, fffff8800a422b60}
Arg1: 00000000774ada2a, Address of system function (system call routine)
Arg2: 0000000000000002, Current IRQL
Arg3: 0000000000000000, 0
Arg4: fffff8800a422b60, 0
PROCESS_NAME:  vsserv.exe
FAILURE_BUCKET_ID:  X64_RAISED_IRQL_FAULT_vsserv.exe_nt!KiSystemServiceExit+245
CPUID:        "Intel® Core™ i7-4790K CPU @ 4.00GHz"
MaxSpeed:     4000
CurrentSpeed: 4000
  BIOS Version                  F6
  BIOS Release Date             04/21/2015
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  Z97X-Gaming 5

3rd Party Drivers:
The following is for information purposes only.

**************************Tue Jan 26 13:33:48.988 2016 (UTC - 5:00)**************************
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
MBfilt64.sys                Thu Jul 30 23:40:32 2009 (4A7267B0)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
SASKUTIL64.SYS              Tue Jul 12 17:00:01 2011 (4E1CB5D1)
SASDIFSV64.SYS              Thu Jul 21 19:03:00 2011 (4E28B024)
bdfwfpf.sys                 Mon Oct 29 08:23:28 2012 (508E7540)
speedfan.sys                Sat Dec 29 15:59:35 2012 (50DF59B7)
ALSysIO64.sys               Tue Mar  5 16:50:34 2013 (513668AA)
IOMap64.sys                 Tue Jul  2 04:27:47 2013 (51D28F03)
RTKVHD64.sys                Wed May 28 08:17:12 2014 (5385D3C8)
mwac.sys                    Tue Jun 17 22:06:34 2014 (53A0F42A)
TeeDriverx64.sys            Tue Sep 23 16:01:14 2014 (5421D18A)
iaStorA.sys                 Fri Dec  5 07:49:22 2014 (5481A9D2)
iaStorF.sys                 Fri Dec  5 07:49:30 2014 (5481A9DA)
iusb3hub.sys                Tue Jan 27 11:27:36 2015 (54C7BC78)
iusb3xhc.sys                Tue Jan 27 11:27:38 2015 (54C7BC7A)
iusb3hcs.sys                Tue Jan 27 11:28:42 2015 (54C7BCBA)
e22w7x64.sys                Wed Mar 18 13:10:51 2015 (5509B19B)
gzflt.sys                   Wed Apr 29 07:32:17 2015 (5540C141)
trufos.sys                  Mon May 11 04:26:27 2015 (555067B3)
igdkmd64.sys                Wed Aug  5 00:53:18 2015 (55C196BE)
nvvad64v.sys                Mon Aug 10 03:51:42 2015 (55C8580E)
mbam.sys                    Tue Aug 11 13:35:19 2015 (55CA3257)
avchv.sys                   Mon Aug 31 10:23:38 2015 (55E4636A)
avckf.sys                   Mon Aug 31 10:27:59 2015 (55E4646F)
nvhda64v.sys                Mon Sep 21 05:44:17 2015 (55FFD171)
dtlitescsibus.sys           Thu Sep 24 16:17:21 2015 (56045A51)
avc3.sys                    Fri Oct 16 11:55:18 2015 (56211DE6)
dtliteusbbus.sys            Sun Nov 29 19:11:50 2015 (565B9446)
NvStreamKms.sys             Tue Dec  8 20:23:38 2015 (5667829A)
bflwfx64.sys                Fri Dec 11 14:20:28 2015 (566B21FC)
nvlddmkm.sys                Wed Dec 16 09:13:02 2015 (5671716E)
dtliteusbbus.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

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