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Windows 10 shuts down in sleep mode


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#1 coyotte508

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Posted 26 January 2016 - 04:51 AM

My computer (an Asus Republic of Gamers) shuts down when in sleep mode. More precisely, I put it in sleep mode (in 1-2 seconds), but when I open the lid or press a key on the keyboard to wake it up, it starts from scratch, as if I had shut it down.

 

I tried deactivating Intel Management Engine Interface in the Device Manager as I saw it could be a reason for my problem, but it doesn't solve it. I reinstalled Windows from scratch (from a USB key) and the problem is still there.

 

I only have the computer for less than a month and I think it worked fine at the beginning.

 

Any ideas?


Edited by coyotte508, 26 January 2016 - 04:51 AM.


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#2 usasma

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Posted 26 January 2016 - 09:50 AM

Did this computer come with W10, or did you upgrade it from another OS?

Does the Asus website have updated W10 drivers for this system?

Most often finding a sleeping system that actually shut down is a BSOD problem.

 

Let's try looking at these reports:

1)  Please run this report collecting tool (even though you may not be reporting BSOD's) so we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 coyotte508

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Posted 26 January 2016 - 10:14 AM

It's a computer shipped with windows 10 directly.

 

I attached the two files requested. Since the install is fresh, Admin.zip is quite small.

 

There's indeed event ID 41 errors, I'll look at the information provided, thanks!

 

--

 

My CPU seems to be overclocked (core i5 4200H 2.8GHz, max 3399MHz in HWMonitor), though I never did overclocked it.

Attached Files


Edited by coyotte508, 26 January 2016 - 12:31 PM.


#4 usasma

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Posted 26 January 2016 - 04:57 PM

The Admin log file shows lot's of errors related to internet connectivity.

How sure are you that there aren't problems with your internet outside of your computer?

Have you scanned for malware?

Have you checked/updated the networking drivers on your system?

Admin log file shows that the latest system crash (26 Jan) failed to collect a memory dump.

 

Your UEFI/BIOS (versionX550JX.206) dates from 2015.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a recent update.

 

No Windows Update hotfixes installed.  Most build 10586 (TH2/1511) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.

Asus Smart Gesture seems to precede each system crash.  Try uninstalling it to see if that helps.

 

Beyond that, there's not much here.

 

Please read the screen the next time the BSOD occurs.  Towards the end of the text is a message about looking it up on the internet, followed by a Symbolic Name that's all capitals and the words are separated by _'s

Please copy that down and let us know what it says.

 

Another option is to try Driver Verifier to see if it can capture a memory dump.

Please follow these instructions:  http://www.carrona.org/verifier.html
 

Intel processors can overclock themselves without your intervention.

Once we get a memory dump we'll be able to see more about it.

 

Finally, I do see an occasional error with the Intel Management Engine software.

You may want to download this from the Asus support website and install it again.

That may fix any errors that it's having.


Edited by usasma, 26 January 2016 - 05:00 PM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 coyotte508

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Posted 27 January 2016 - 05:59 AM

I was on the move - the internet problems come from there.

 

I didn't scan for malware. I just updated the network drivers, but the problems are still there. I don't see any support for my model (R510J) on ASUS' website, the closest is R510JD with last BIOS update 303 in november 2014.

 

I updated windows (everything), the problem is still there.

 

I uninstalled Asus SmartGesture.

 

As for the BSOD, I only had one (after my last post here), with CRITICAL_PROCESS_DIED (but that was on me stopping the installation of something). I attached the dump.

 

I noticed that the lightbulb LED indicator is flashing occasionally when in sleep mode - which suggests that the problem happens on wakeup? (I still have the same problem when hibernating).

 

I think it's probably a hardware problem - the link you gave about Error 41 suggested so when Bugcheck is 0?

Attached Files


Edited by coyotte508, 27 January 2016 - 06:00 AM.


#6 usasma

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Posted 27 January 2016 - 08:41 AM

Bugcheck being 0 is affected by many things - don't assume that it must be hardware.
Also, there's a blurry line between hardware and software problems.

Compatibility issues can seem to be hardware or software, as can low-level driver problems and malware problems.

 

When I troubleshoot, I offer as many suggestions as I can see problems.
That way you don't have to wait while we plod through things one-by-one and then wait to see if each one has fixed things.

 

Please scan for malware.  A good diagnostic procedure scans for malware even if you can't see it - as it may just be hidden from you.

The same goes for the other hardware diagnostics ( http://www.carrona.org/hwdiag.html ), it's good to run them "just in case"

I also think that a hardware problem is a possibility - so go ahead and run the hardware diagnostics.

 

Your reports say that your system is a model X550JX - the support page for it is here:  https://www.asus.com/us/Notebooks/X550JX/HelpDesk_Download/

The latest BIOS is v209

Unfortunately, Asus BIOS/UEFI updates are confusing.  IME there are 4 different methods (not available in all models):

- WinFlash

- Asus Live Update

- Asus Manager

- EZFlash (through the BIOS/UEFI interface)

In your case, the first thing to try would be Asus Live Update.

If that doesn't work, then try WinFlash.  Be advised that when you install WinFlash, it doesn't put a shortcut on the Desktop, so remember where it installs to (as I recall, it's C:\Program Files (x86)\Asus\WinFlash )

If that doesn't work, then try EZFlash through the BIOS/UEFI - it may need you to move the BIOS file to an easy to locate place on the hard drive.

 

The BSOD appears to be involved with sh.exe - a shell command that's not commonly used by most people.

Have you been using shell commands?  If not, you have to wonder seriously about a malware infection.

 

Try these free, independent scans (from this link: https://www.us-cert.gov/ncas/alerts/TA15-286A ):
This is in case your current protection is compromised by malware and giving false results:

           F-Secure
           https://www.f-secure.com/en/web/home_global/online-scanner (link is external)

           McAfee
           http://www.mcafee.com/uk/downloads/free-tools/stinger.aspx (link is external)

           Microsoft
           http://www.microsoft.com/security/scanner/en-us/default.aspx (link is external)

           Sophos
           https://www.sophos.com/en-us/products/free-tools/virus-removal-tool.aspx (link is external)

           Trend Micro
           http://housecall.trendmicro.com/ (link is external)

    The above are examples only and do not constitute an exhaustive list. The U.S. Government does not endorse or support any particular product or vendor.


If the system scans clean, please run Driver Verifier according to these instructions (after you've finished the hardware diagnostics):  http://www.carrona.org/verifier.html

 

Analysis:
The following is for informational purposes only.

**************************Tue Jan 26 17:17:41.867 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\012616-12812-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.0.amd64fre.th2_release.151029-1700
System Uptime: 0 days 0:54:54.554
Probably caused by : svchost.exe
BugCheck EF, {ffffe001126517c0, 0, 0, 0}
BugCheck Info: CRITICAL_PROCESS_DIED (ef)
Arguments:
Arg1: ffffe001126517c0, Process object or thread object
Arg2: 0000000000000000, If this is 0, a process died. If this is 1, a thread died.
Arg3: 0000000000000000
Arg4: 0000000000000000
PROCESS_NAME:  svchost.exe
BUGCHECK_STR:  0xEF
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID:  0xEF_svchost.exe_BUGCHECK_CRITICAL_PROCESS_TERMINATED_BY_sh.exe_b91f440
CPUID:        "Intel® Core™ i5-4200H CPU @ 2.80GHz"
MaxSpeed:     2800
CurrentSpeed: 2794
  BIOS Version                  X550JX.206
  BIOS Release Date             08/11/2015
  Manufacturer                  ASUSTeK COMPUTER INC.
  Product Name                  X550JX
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``



3rd Party Drivers:
The following is for information purposes only.

**************************Tue Jan 26 17:17:41.867 2016 (UTC - 5:00)**************************
IntelPcc.sys                Thu Sep  4 19:05:04 2014 (5408F020)
rt640x64.sys                Tue May  5 12:21:03 2015 (5548EDEF)
RtsPer.sys                  Mon Jun 15 05:05:06 2015 (557E9542)
AsusTP.sys                  Wed Jun 17 04:30:37 2015 (5581302D)
CHDRT64.sys                 Thu Jul  9 05:36:25 2015 (559E4099)
rtwlane.sys                 Mon Jul 20 09:52:13 2015 (55ACFD0D)
TeeDriverW8x64.sys          Tue Jul 28 13:35:42 2015 (55B7BD6E)
RtkBtfilter.sys             Wed Aug  5 02:41:22 2015 (55C1B012)
igdkmd64.sys                Thu Aug  6 02:20:31 2015 (55C2FCAF)
AsHIDSwitch64.sys           Tue Aug 18 04:45:30 2015 (55D2F0AA)
intelppm.sys                Thu Oct 29 22:09:51 2015 (5632D16F)
nvlddmkm.sys                Wed Dec 16 09:03:30 2015 (56716F32)
nvvad64v.sys                Thu Dec 17 07:47:18 2015 (5672AED6)
NvStreamKms.sys             Tue Dec 22 15:53:26 2015 (5679B846)
http://www.carrona.org/drivers/driver.php?id=IntelPcc.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=RtsPer.sys
http://www.carrona.org/drivers/driver.php?id=AsusTP.sys
http://www.carrona.org/drivers/driver.php?id=CHDRT64.sys
http://www.carrona.org/drivers/driver.php?id=rtwlane.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=RtkBtfilter.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=AsHIDSwitch64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 coyotte508

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Posted 27 January 2016 - 10:46 AM

 

The BSOD appears to be involved with sh.exe - a shell command that's not commonly used by most people.

Have you been using shell commands?  If not, you have to wonder seriously about a malware infection.

Yes, I was updating node.js packages in admin shell and Ctrl+C'd in the middle.

 

I'll post again later once everything is done.


Edited by coyotte508, 27 January 2016 - 10:46 AM.


#8 usasma

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Posted 28 January 2016 - 06:10 AM

Most of the references to sh.exe involve Windows CE.

Is this a Windows CE project of some sort (I don't know anything about Windows CE)?

How well versed in WinCE are you?  You might want to post over in the Programming forums for some additional input.

 

Driver Verifier is still the next step.

If it doesn't crash the system within 24 hours, please do the thing that you did with sh.exe and see if that crashes it.

It may force it to point at a specific driver that is to blame.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 FreeBooter

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Posted 28 January 2016 - 07:38 AM

You must be putting Windows into Hibernation state you can disable Hibernation by opening Command Prompt as a administrator and type Powercfg /h off command and press Enter key.


2GvnEq2.gif


#10 coyotte508

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Posted 29 January 2016 - 05:39 AM

Most of the references to sh.exe involve Windows CE.

Is this a Windows CE project of some sort (I don't know anything about Windows CE)?

How well versed in WinCE are you?  You might want to post over in the Programming forums for some additional input.

 

Driver Verifier is still the next step.

If it doesn't crash the system within 24 hours, please do the thing that you did with sh.exe and see if that crashes it.

It may force it to point at a specific driver that is to blame.

I checked for malwares, nothing. (F-secure scan)

 

I did a memtest86 (http://www.memtest86.com/) but after 1h30m I stopped it (did the first CPU and most of the second). I can run it whole if needed, during the night. The other memtest (on memtest.org), I had trouble on putting it in the usb key despite the installer that was supposed to do so.

 

I enabled Driver Verifier, and my computer auto updated during the night... Well it crashes at boot, making it impossible to go into windows (I tried several times). The BSOD is "DRIVER_VERIFIER_DETECTED_VIOLATION" with "IntelPcc.sys". I then used the automatic repair / command line to disable driver verifier before boot: https://www.sysnative.com/forums/bsod-kernel-dump-analysis-debugging-information/5055-disable-verifier-outside-windows-vista-7-8-a.html , and intelpcc.sys was the first driver to test in the corresponding registry key.

 

Now I can boot again but there's no new dumps in C:/Windows/Minidump.

 

I redid the windows update (KB3124262) now that Driver Verifier is disabled.

 

And now... It doesn't shut down in sleep anymore :bananas:

 

Maybe thanks to that latest windows update? I don't know. In any case, many thanks for the time taken!

 

You must be putting Windows into Hibernation state you can disable Hibernation by opening Command Prompt as a administrator and type Powercfg /h off command and press Enter key.

No, I'm not! Even if I were, it should still reopen the programs opened before it went into hibernation.


Edited by coyotte508, 29 January 2016 - 06:38 AM.


#11 usasma

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Posted 29 January 2016 - 08:19 AM

Glad to hear that it's working for you.
I'm uncertain of where the IntelPcc.sys driver came from.

In the absence of anything certain, I'd suggest uninstalling/reinstalling fresh copies of all the Intel stuff on your system.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#12 robkarrob

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Posted 31 March 2017 - 06:39 PM

My PC with windows 10 did the same. I had Hybrid sleep off and hibernate was set to never and when the PC went to sleep it shut completely down. I tried everything else including changing the power settings in the bios and many changes to the windows power management.and nothing worked. Another site suggested flashing the bios which solved the problem. Once I flashed the bios, now the sleep works as per normal. It is easy to flash or update the bios, go to your PC manufacturer or motherboard maker for instructions.






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