Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Long boot time after malware removal


  • This topic is locked This topic is locked
5 replies to this topic

#1 edgewin

edgewin

  • Members
  • 2 posts
  • OFFLINE
  •  

Posted 25 January 2016 - 09:22 PM

I have a long Boot Up that began after malware was downloaded onto my computer. I gave remote access to a Microsoft rep that ended up downloading it. I verified and have proof of this, yet the other Microsoft employee i spoke with tried defending the guy by saying that he was helping me. Anyway the two attached files show what was removed. I also ran Malwarebytes and CCleaner, and the only other thing that came up was a file called Suggestedsites.dat and CCleaner would not remove it. I was not sure if I should just delete it myself.

 

Before this I had a Boot time measured in seconds now it is more like I can go make a sandwich. Thank you for your time

Attached Files



BC AdBot (Login to Remove)

 


#2 nasdaq

nasdaq

  • Malware Response Team
  • 39,567 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:11:33 AM

Posted 27 January 2016 - 09:39 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===


Please run the AdwCleaner tool and remove all the items that are found.

===

and the only other thing that came up was a file called Suggestedsites.dat and CCleaner would not remove it.


Yes you can delete it.

http://www.howtogeek.com/howto/9450/disable-and-remove-suggested-sites-from-internet-explorer-8/

---

If you have other issues with this computer let me know what.

Run and post the logs from this tool.

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.
attachlogs.png

Attach the file.
Select the "Choose a File" navigate to the location of the File.
Click the file you wish to Attach.

Click the Add reply button.
===

#3 edgewin

edgewin
  • Topic Starter

  • Members
  • 2 posts
  • OFFLINE
  •  

Posted 30 January 2016 - 12:40 AM

I did as the link said and the box was not checked so I went in and manually tried to delete it. everytime I would delete it the it would reappear. If that is not the problem then I am not worried about it. I just want to make sure there is no other malware since it is still taking longer than normal to boot and it will freeze up occationally

Attached Files



#4 nasdaq

nasdaq

  • Malware Response Team
  • 39,567 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:11:33 AM

Posted 30 January 2016 - 08:52 AM

Your logs are clean.

===

Try this fix.

http://www.howtogeek.com/178111/how-can-i-stop-internet-explorer-11-from-suggesting-sites/

If you see an apply button click it.

Restart IE.

How is it now?

#5 nasdaq

nasdaq

  • Malware Response Team
  • 39,567 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:11:33 AM

Posted 04 February 2016 - 08:50 AM

If all is well.

To learn more about how to protect yourself while on the internet read this little guide best security practices keep safe.
http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/

#6 nasdaq

nasdaq

  • Malware Response Team
  • 39,567 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:11:33 AM

Posted 10 February 2016 - 08:25 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users