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Loss of internet accerss

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#1 dave1969


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Posted 25 January 2016 - 08:12 PM

Sometimes when I'm browsing I loose internet access. Message is USRobotics needs to shut down because usrminka.exe needs to restart. Event viewer shows application error - usrminka.exe,version and faulting module usrv42.dll. I don't have any idea how to fix. It usually happens after I've been on internet a while. Windows XP , SP 3. Thanks once again.

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#2 Niweg


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Posted 26 January 2016 - 01:55 PM

 The first things I'd do would be to scan for corrupt files and malware.  To scan for corrupt files, open an administrator command prompt and issue this command: sfc /scannow.  It can run for a while.  There are numerous tools for malware scanning/protection.  If you think you need help in this regard, you should post an inquiry in the "Am I infected" forum here.


 Good luck.

Make regular full system backups or you'll be sorry sooner or later.

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