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CD/DVD drive not working(with error picture)


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27 replies to this topic

#1 GREEN00

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Posted 25 January 2016 - 08:10 PM

I uploaded an attachment below of the error message that I am receiving when going in "Device Manager" on Windows XP.

 

I have tried updating the driver through the instant drive update thing in device manager but it says "could not find a later driver better than the one I already have installed" 

 

I don't know what is going on? 

 

Any tips, anyone?

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#2 Kirbyofdeath

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Posted 26 January 2016 - 11:39 AM

The driver for your DVD drive doesn't seem to be able to load. Try reinstalling the driver.

Go to their webpage, look for your device's driver and download/install it.


Edited by Kirbyofdeath, 26 January 2016 - 11:41 AM.


#3 GREEN00

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Posted 26 January 2016 - 06:34 PM

The driver for your DVD drive doesn't seem to be able to load. Try reinstalling the driver.

Go to their webpage, look for your device's driver and download/install it.

 

Where do I find out which manufacturers website to go to, to get the driver? 

 

Also, should I uninstall the current driver that is installed, when going into device manager?



#4 Kirbyofdeath

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Posted 27 January 2016 - 10:45 AM

The word 'website' in my previous post is a hyperlink you can click on, but if for some reason it doesn't work: http://www.sony-optiarc.us/support/downloads/dvdrwseries.html

 

You should uninstall the driver only right before you reinstall the new driver. Most new computers use a SATA interface, but since yours is running XP, I assume it's an older computer that uses SCSI. Try installing the one that says "P-ATA" at the end first. If that doesn't work, uninstall the driver and install the "S-ATA" variant.


Edited by Kirbyofdeath, 27 January 2016 - 10:50 AM.


#5 GREEN00

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Posted 27 January 2016 - 02:38 PM

The word 'website' in my previous post is a hyperlink you can click on, but if for some reason it doesn't work: http://www.sony-optiarc.us/support/downloads/dvdrwseries.html

 

You should uninstall the driver only right before you reinstall the new driver. Most new computers use a SATA interface, but since yours is running XP, I assume it's an older computer that uses SCSI. Try installing the one that says "P-ATA" at the end first. If that doesn't work, uninstall the driver and install the "S-ATA" variant.

 

 

There are some many on the page though, which one should I try. I tried downloading this one "AW-G170A (P-ATA)" 

 

But it failed. It said something like this "AW-G170A cannot be found", therefore it failed. Do I need to the P-ATA driver at the very bottom of the page in the "next section" on the very bottom.

 

Thanks!

 

    GREEN00



#6 GREEN00

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Posted 28 January 2016 - 10:33 PM

Bump. Does anybody else know which one I should install?



#7 hamluis

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Posted 29 January 2016 - 10:12 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
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#8 GREEN00

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Posted 30 January 2016 - 08:37 AM

http://speccy.piriform.com/results/hiNEBdcsjXxHhpDmZoKvFoB

 

 

MiniToolBox by Farbar  Version: 02-11-2015
Ran by James Ficker (administrator) on 30-01-2016 at 07:37:31
Running from "C:\Documents and Settings\James Ficker\Desktop"
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Model: System Product Name Manufacturer: System manufacturer
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (01/24/2016 07:17:16 PM) (Source: ESENT) (User: )
Description: wuauclt (4448) Unable to write a shadowed header for file C:\WINDOWS\SoftwareDistribution\DataStore\Logs\tmp.edb. Error -1808.
 
Error: (01/24/2016 07:17:16 PM) (Source: ESENT) (User: )
Description: wuauclt (4448) An attempt to create the file "C:\WINDOWS\SoftwareDistribution\DataStore\Logs\tmp.edb" failed with system error 112 (0x00000070): "There is not enough space on the disk. ".  The create file operation will fail with error -1808 (0xfffff8f0).
 
Error: (01/24/2016 07:17:15 PM) (Source: ESENT) (User: )
Description: wuauclt (2280) Unable to write a shadowed header for file C:\WINDOWS\SoftwareDistribution\DataStore\Logs\tmp.edb. Error -1808.
 
Error: (01/24/2016 07:17:15 PM) (Source: ESENT) (User: )
Description: wuauclt (2280) An attempt to create the file "C:\WINDOWS\SoftwareDistribution\DataStore\Logs\tmp.edb" failed with system error 112 (0x00000070): "There is not enough space on the disk. ".  The create file operation will fail with error -1808 (0xfffff8f0).
 
Error: (01/24/2016 07:17:14 PM) (Source: ESENT) (User: )
Description: wuauclt (1364) Unable to write a shadowed header for file C:\WINDOWS\SoftwareDistribution\DataStore\Logs\tmp.edb. Error -1808.
 
Error: (01/24/2016 07:17:14 PM) (Source: ESENT) (User: )
Description: wuauclt (1364) An attempt to create the file "C:\WINDOWS\SoftwareDistribution\DataStore\Logs\tmp.edb" failed with system error 112 (0x00000070): "There is not enough space on the disk. ".  The create file operation will fail with error -1808 (0xfffff8f0).
 
Error: (01/24/2016 07:17:13 PM) (Source: ESENT) (User: )
Description: wuauclt (2520) Unable to write a shadowed header for file C:\WINDOWS\SoftwareDistribution\DataStore\Logs\tmp.edb. Error -1808.
 
Error: (01/24/2016 07:17:13 PM) (Source: ESENT) (User: )
Description: wuauclt (2520) An attempt to create the file "C:\WINDOWS\SoftwareDistribution\DataStore\Logs\tmp.edb" failed with system error 112 (0x00000070): "There is not enough space on the disk. ".  The create file operation will fail with error -1808 (0xfffff8f0).
 
Error: (01/24/2016 07:17:12 PM) (Source: ESENT) (User: )
Description: wuauclt (5844) Unable to write a shadowed header for file C:\WINDOWS\SoftwareDistribution\DataStore\Logs\tmp.edb. Error -1808.
 
Error: (01/24/2016 07:17:12 PM) (Source: ESENT) (User: )
Description: wuauclt (5844) An attempt to create the file "C:\WINDOWS\SoftwareDistribution\DataStore\Logs\tmp.edb" failed with system error 112 (0x00000070): "There is not enough space on the disk. ".  The create file operation will fail with error -1808 (0xfffff8f0).
 
 
System errors:
=============
Error: (01/28/2016 09:42:20 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID 
{BC866CF2-5486-41F7-B46B-9AA49CF3EBB1}
 to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19).  This security permission can be modified using the Component Services administrative tool.
 
Error: (01/28/2016 09:42:19 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID 
{BC866CF2-5486-41F7-B46B-9AA49CF3EBB1}
 to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19).  This security permission can be modified using the Component Services administrative tool.
 
Error: (01/28/2016 09:22:50 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID 
{BC866CF2-5486-41F7-B46B-9AA49CF3EBB1}
 to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19).  This security permission can be modified using the Component Services administrative tool.
 
Error: (01/28/2016 09:22:49 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID 
{BC866CF2-5486-41F7-B46B-9AA49CF3EBB1}
 to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19).  This security permission can be modified using the Component Services administrative tool.
 
Error: (01/28/2016 09:22:49 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID 
{BC866CF2-5486-41F7-B46B-9AA49CF3EBB1}
 to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19).  This security permission can be modified using the Component Services administrative tool.
 
Error: (01/28/2016 09:22:49 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID 
{BC866CF2-5486-41F7-B46B-9AA49CF3EBB1}
 to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19).  This security permission can be modified using the Component Services administrative tool.
 
Error: (01/27/2016 08:50:07 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID 
{BC866CF2-5486-41F7-B46B-9AA49CF3EBB1}
 to the user NT AUTHORITY\NETWORK SERVICE SID (S-1-5-20).  This security permission can be modified using the Component Services administrative tool.
 
Error: (01/27/2016 02:47:01 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID 
{BC866CF2-5486-41F7-B46B-9AA49CF3EBB1}
 to the user NT AUTHORITY\NETWORK SERVICE SID (S-1-5-20).  This security permission can be modified using the Component Services administrative tool.
 
Error: (01/27/2016 02:40:45 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID 
{BC866CF2-5486-41F7-B46B-9AA49CF3EBB1}
 to the user NT AUTHORITY\NETWORK SERVICE SID (S-1-5-20).  This security permission can be modified using the Component Services administrative tool.
 
Error: (01/27/2016 01:40:35 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID 
{BC866CF2-5486-41F7-B46B-9AA49CF3EBB1}
 to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19).  This security permission can be modified using the Component Services administrative tool.
 
 
Microsoft Office Sessions:
=========================
Error: (01/24/2016 07:17:16 PM) (Source: ESENT)(User: )
Description: wuauclt4448C:\WINDOWS\SoftwareDistribution\DataStore\Logs\tmp.edb-1808
 
Error: (01/24/2016 07:17:16 PM) (Source: ESENT)(User: )
Description: wuauclt4448C:\WINDOWS\SoftwareDistribution\DataStore\Logs\tmp.edb-1808 (0xfffff8f0)112 (0x00000070)There is not enough space on the disk.
 
Error: (01/24/2016 07:17:15 PM) (Source: ESENT)(User: )
Description: wuauclt2280C:\WINDOWS\SoftwareDistribution\DataStore\Logs\tmp.edb-1808
 
Error: (01/24/2016 07:17:15 PM) (Source: ESENT)(User: )
Description: wuauclt2280C:\WINDOWS\SoftwareDistribution\DataStore\Logs\tmp.edb-1808 (0xfffff8f0)112 (0x00000070)There is not enough space on the disk.
 
Error: (01/24/2016 07:17:14 PM) (Source: ESENT)(User: )
Description: wuauclt1364C:\WINDOWS\SoftwareDistribution\DataStore\Logs\tmp.edb-1808
 
Error: (01/24/2016 07:17:14 PM) (Source: ESENT)(User: )
Description: wuauclt1364C:\WINDOWS\SoftwareDistribution\DataStore\Logs\tmp.edb-1808 (0xfffff8f0)112 (0x00000070)There is not enough space on the disk.
 
Error: (01/24/2016 07:17:13 PM) (Source: ESENT)(User: )
Description: wuauclt2520C:\WINDOWS\SoftwareDistribution\DataStore\Logs\tmp.edb-1808
 
Error: (01/24/2016 07:17:13 PM) (Source: ESENT)(User: )
Description: wuauclt2520C:\WINDOWS\SoftwareDistribution\DataStore\Logs\tmp.edb-1808 (0xfffff8f0)112 (0x00000070)There is not enough space on the disk.
 
Error: (01/24/2016 07:17:12 PM) (Source: ESENT)(User: )
Description: wuauclt5844C:\WINDOWS\SoftwareDistribution\DataStore\Logs\tmp.edb-1808
 
Error: (01/24/2016 07:17:12 PM) (Source: ESENT)(User: )
Description: wuauclt5844C:\WINDOWS\SoftwareDistribution\DataStore\Logs\tmp.edb-1808 (0xfffff8f0)112 (0x00000070)There is not enough space on the disk.
 
 
=========================== Installed Programs ============================
 
Adobe Flash Player 20 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 20.0.0.286 - Adobe Systems Incorporated)
Adobe Reader 8.3.1 (HKLM\...\{AC76BA86-7AD7-1033-7B44-A83000000003}) (Version: 8.3.1 - Adobe Systems Incorporated)
Apple Application Support (32-bit) (HKLM\...\{AFA1153A-F547-409B-B837-3A0D6C5A3FEC}) (Version: 3.1.3 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{A75CA58D-DB9C-4D14-9428-E0C7B0F623DC}) (Version: 9.0.0.26 - Apple Inc.)
Apple Software Update (HKLM\...\{FFD1F7F1-1AC9-4BC4-A908-0686D635ABAF}) (Version: 2.1.4.131 - Apple Inc.)
AsusUpdate (HKLM\...\{587178E7-B1DF-494E-9838-FA4DD36E873C}) (Version:  - )
Athlon 64 Processor Driver (HKLM\...\{C151CE54-E7EA-4804-854B-F515368B0798}) (Version: 1.2.2.2 - )
AVG (HKLM\...\{4349A746-7B05-422B-A26F-E2D9F97EAC63}) (Version: 16.31.7357 - AVG Technologies) Hidden
AVG (HKLM\...\AvgZen) (Version: 1.31.1.48846 - AVG Technologies)
AVG 2016 (HKLM\...\{258466D7-EE3C-4187-BA8C-C8C581324AFE}) (Version: 16.0.4522 - AVG Technologies) Hidden
AVG Protection (HKLM\...\AVG) (Version: 2016.31.7357 - AVG Technologies)
AVG Zen (HKLM\...\{624B0C51-EA6B-4D32-8990-E5E10902BF26}) (Version: 1.31.9 - AVG Technologies) Hidden
Bandisoft MPEG-1 Decoder (HKLM\...\BandiMPEG1) (Version:  - )
Battlefield 2™ (HKLM\...\{04858915-9F49-4B2A-AED4-DC49A7DE6A7B}) (Version:  - )
Bluetooth Mouse 1.00.02 (Build 1000) (HKLM\...\Bluetooth Mouse) (Version:  - )
Bonjour (HKLM\...\{79155F2B-9895-49D7-8612-D92580E0DE5B}) (Version: 3.0.0.10 - Apple Inc.)
CCleaner (HKLM\...\CCleaner) (Version: 5.13 - Piriform)
Counter-Strike Nexon: Zombies (HKLM\...\Steam App 273110) (Version:  - Nexon)
Counter-Strike: Source (HKLM\...\Steam App 240) (Version:  - Valve)
FMW 1 (HKLM\...\{1E861DF2-BA5F-427B-BDBF-B52E970CA67D}) (Version: 1.52.1 - AVG Technologies) Hidden
Ghost Recon Advanced Warfighter (HKLM\...\{EFC97089-04D6-42CE-A707-A343B4A7D2CD}) (Version: 1.00.000 - )
Google Chrome (HKLM\...\Google Chrome) (Version: 48.0.2564.97 - Google Inc.)
Google Update Helper (HKLM\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.29.1 - Google Inc.) Hidden
Google Update Helper (HKLM\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.21.169 - Google Inc.) Hidden
iTunes (HKLM\...\{868B9974-4F23-494D-B6BC-4FAB92B2755D}) (Version: 12.1.3.6 - Apple Inc.)
Java 8 Update 66 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F83218066F0}) (Version: 8.0.660.18 - Oracle Corporation)
Java Auto Updater (HKLM\...\{4A03706F-666A-4037-7777-5F2748764D10}) (Version: 2.8.66.18 - Oracle Corporation) Hidden
Malwarebytes Anti-Exploit version 1.8.1.1045 (HKLM\...\Malwarebytes Anti-Exploit_is1) (Version: 1.8.1.1045 - Malwarebytes)
Malwarebytes Anti-Malware version 2.2.0.1024 (HKLM\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.0.1024 - Malwarebytes)
Microsoft .NET Framework 1.1 (HKLM\...\Microsoft .NET Framework 1.1  (1033)) (Version:  - )
Microsoft .NET Framework 1.1 Security Update (KB2833941) (HKLM\...\M2833941) (Version:  - )
Microsoft .NET Framework 2.0 Service Pack 2 (HKLM\...\{C09FB3CD-3D0C-3F2D-899A-6A1D67F2073F}) (Version: 2.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.0 Service Pack 2 (HKLM\...\{A3051CD0-2F64-3813-A88D-B8DCCDE8F8C7}) (Version: 3.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.5 SP1 (HKLM\...\Microsoft .NET Framework 3.5 SP1) (Version:  - Microsoft Corporation)
Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Extended (HKLM\...\Microsoft .NET Framework 4 Extended) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft Base Smart Card Cryptographic Service Provider Package (HKLM\...\KB909520) (Version:  - Microsoft Corporation)
Microsoft Compression Client Pack 1.0 for Windows XP (HKLM\...\MSCompPackV1) (Version: 1 - Microsoft Corporation)
Microsoft Games for Windows - LIVE Redistributable (HKLM\...\{832D9DE0-8AFC-4689-9819-4DBBDEBD3E4F}) (Version: 3.5.92.0 - Microsoft Corporation)
Microsoft Games for Windows Marketplace (HKLM\...\{4CB0307C-565E-4441-86BE-0DF2E4FB828C}) (Version: 3.5.50.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft User-Mode Driver Framework Feature Pack 1.0 (HKLM\...\Wudf01000) (Version:  - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
NVIDIA Drivers (HKLM\...\NVIDIA Drivers) (Version:  - )
NVIDIA ForceWare Network Access Manager (HKLM\...\InstallShield_{1F6423DE-7959-4178-80E0-023C7EAA5347}) (Version: 2.03.467 - NVIDIA Corporation)
NVIDIA nView 135.50 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NView) (Version: 135.50 - NVIDIA Corporation)
NVIDIA PhysX (HKLM\...\{B455E95A-B804-439F-B533-336B1635AE97}) (Version: 9.14.0702 - NVIDIA Corporation)
PC Probe II (HKLM\...\{F7338FA3-DAB5-49B2-900D-0AFB5760C166}) (Version: 1.01.10 - )
Piercing Blow (HKLM\...\Steam App 382850) (Version:  - Zepetto Co.)
PunkBuster Services (HKLM\...\PunkBusterSvc) (Version: 0.989 - Even Balance, Inc.)
QuickTime 7 (HKLM\...\{3D2CBC2C-65D4-4463-87AB-BB2C859C1F3E}) (Version: 7.76.80.95 - Apple Inc.)
Realtek AC'97 Audio (HKLM\...\{FB08F381-6533-4108-B7DD-039E11FBC27E}) (Version: 5.36 - Realtek Semiconductor Corp.)
Skype™ 7.3 (HKLM\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.3.101 - Skype Technologies S.A.)
Speccy (HKLM\...\Speccy) (Version: 1.29 - Piriform)
Steam (HKLM\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
Tom Clancy's Rainbow Six Vegas (HKLM\...\{5731C0A8-B266-451A-8D3F-8066AA21836F}) (Version: 1.06.000 - Ubisoft)
Uebergame (HKLM\...\Steam App 391780) (Version:  - Duion)
Update for Windows Internet Explorer 8 (KB2598845) (HKLM\...\KB2598845-IE8) (Version: 1 - Microsoft Corporation)
Update for Windows Internet Explorer 8 (KB2632503) (HKLM\...\KB2632503-IE8) (Version: 1 - Microsoft Corporation)
Update for Windows Internet Explorer 8 (KB976662) (HKLM\...\KB976662-IE8) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2492386) (HKLM\...\KB2492386) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2541763) (HKLM\...\KB2541763) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2641690) (HKLM\...\KB2641690) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2661254-v2) (HKLM\...\KB2661254-v2) (Version: 2 - Microsoft Corporation)
Update for Windows XP (KB2718704) (HKLM\...\KB2718704) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2736233) (HKLM\...\KB2736233) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2749655) (HKLM\...\KB2749655) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2808679) (HKLM\...\KB2808679) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2904266) (HKLM\...\KB2904266) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2934207) (HKLM\...\KB2934207) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB971029) (HKLM\...\KB971029) (Version: 1 - Microsoft Corporation)
Uplay (HKLM\...\Uplay) (Version: 15.0 - Ubisoft)
User Profile Hive Cleanup Service (HKLM\...\{7D15B945-2725-4443-AB3F-D900556612FE}) (Version: 1.6.36 - Microsoft Corporation)
Visual Studio 2012 x86 Redistributables (HKLM\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
WebFldrs XP (HKLM\...\{350C97B0-3D7C-4EE8-BAA9-00BCB3D54227}) (Version: 9.50.7523 - Microsoft Corporation) Hidden
WIDCOMM Bluetooth Software (HKLM\...\{84814E6B-2581-46EC-926A-823BD1C670F6}) (Version: 5.1.0.3100 -  )
Windows Live ID Sign-in Assistant (HKLM\...\{0840B4D6-7DD1-4187-8523-E6FC0007EFB7}) (Version: 6.500.3165.0 - Microsoft Corporation)
Windows Management Framework Core (HKLM\...\KB968930) (Version:  - Microsoft Corporation)
Windows Media Format 11 runtime (HKLM\...\Windows Media Format Runtime) (Version:  - )
Windows Media Player 11 (HKLM\...\Windows Media Player) (Version:  - )
Windows Search 4.0 (HKLM\...\KB940157) (Version: 04.00.6001.503 - Microsoft Corporation)
Windows XP Service Pack 3 (HKLM\...\Windows XP Service Pack) (Version: 20080414.031525 - Microsoft Corporation)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 69%
Total physical RAM: 1535.48 MB
Available physical RAM: 467.62 MB
Total Virtual: 3431.41 MB
Available Virtual: 2396.02 MB
 
========================= Partitions: =====================================
 
2 Drive c: () (Fixed) (Total:153.38 GB) (Free:106.76 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\JAMES
 
Administrator            ASPNET                   Guest                    
HelpAssistant            James Ficker             SUPPORT_388945a0         
 
 
**** End of log ****
 
 
There is what you requested Louis.
 
Thank You for any help.


#9 petewills

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Posted 30 January 2016 - 08:54 AM

Hi GREEN00

 

Never had that message before - what happens when you just Uninstall the Optiarc DVD RW drive in Device Manager and reboot?

Does it just pick up the drive with that error?



#10 GREEN00

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Posted 30 January 2016 - 09:23 AM

Hi GREEN00

 

Never had that message before - what happens when you just Uninstall the Optiarc DVD RW drive in Device Manager and reboot?

Does it just pick up the drive with that error?

I already did an uninstall on the drivers because one guy above gave me a link to where I should download a certain driver which should I guess fix the problem. But as far as uninstalling the driver and rebooting to see if the error says, I had previously already been seeing this error before I ever uninstalled the driver, so I have no idea what changed because I certainly didn't do any uninstalling of the drivers or updating drivers for the drive before seeing this message, so I am really confused on what caused the issue in the first place, but it has to be something..



#11 GREEN00

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Posted 30 January 2016 - 09:30 AM

So now I can't install anything which a DVD disk or any other type of installing that requires a disc because I get an error message because I guess the driver for it is messed up. Still waiting on someone to help me get a driver. I guess that is what it needs but I am not 100% sure on that.



#12 petewills

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Posted 30 January 2016 - 09:31 AM

Just to be absolutely clear, I was talking about uninstalling the Device, not the drivers separately i.e. by right clicking on the drive NAME, Optiarc and selecting uninstall and then rebooting, to see what happens.



#13 petewills

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Posted 30 January 2016 - 09:49 AM

It seems to be more a registry problem (Code 19), than a driver problem.

Try uninstalling the DEVICE itself, as above post, first and rebooting, to see what happens.



#14 petewills

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Posted 30 January 2016 - 10:02 AM

Just looking at my XP system, the driver for my DVD RW drive is just a bog standard Microsoft driver, nothing special.

 

Presumably you ran the troubleshooter, how far did you get with that?



#15 GREEN00

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Posted 30 January 2016 - 10:33 AM

Just to be absolutely clear, I was talking about uninstalling the Device, not the drivers separately i.e. by right clicking on the drive NAME, Optiarc and selecting uninstall and then rebooting, to see what happens.

 

Ok just to make sure I did this ^ right, when opening the attachment that I placed on this post, the yellow exclamation point/warning looking sign, that is what I need to right click on and "uninstall" correct?

 

If so I just did this. Now what should I do?


Just looking at my XP system, the driver for my DVD RW drive is just a bog standard Microsoft driver, nothing special.

 

Presumably you ran the troubleshooter, how far did you get with that?

 

 

I don't think I have ran the troubleshooter yet. 






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