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No internet connection after upgrade to win 10.


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7 replies to this topic

#1 gayler

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Posted 25 January 2016 - 02:57 PM

Father in law did the update and now no internat. Any ideas how to fix this?



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#2 JohnC_21

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Posted 25 January 2016 - 03:13 PM

This is a know problem with Windows 10 depending on the chipset. Is this a Ethernet or Wireless problem? Are there any yellow exclamation marks next to Network Controller in Device Manager? If there is right click the device, select Properties and under the Details tab select Hardware IDs in the dropdown box. Copy and post the first line.

 

What is the make and model of the computer?



#3 gayler

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Posted 25 January 2016 - 03:35 PM

Ethernet and wireless. In the lower left corner there is an exclamation mark saying unidentified network, no internet access. Its a HP not sure of the model. Please forgive my lack of knoledge, my computer is still running xp! How do I find network controler an device manager?



#4 JohnC_21

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Posted 25 January 2016 - 03:37 PM

In Windows 10, type Device Manager in the Search Box. Look through the list for any device with a yellow exclamation mark. So, both Ethernet and Wireless are not functioning on the HP?



#5 gayler

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Posted 25 January 2016 - 03:43 PM

In device manager there are no exclamation marks. Both wireless and ethernet are not working.It shows that wi-fi is on and lists my network with full signal and no internet



#6 JohnC_21

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Posted 25 January 2016 - 03:49 PM

The only thing I can think of is to make sure airplane mode is not enabled. Hopefully somebody else with more Windows 10 experience than me has some other ideas. I thought it could possible be a driver issue but with both Ethernet and Wireless not functioning it is probably something deeper.

 

Have you tried rebooting the computer?



#7 gayler

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Posted 25 January 2016 - 04:07 PM

Airplane mode in not enabled and it has been rebooted many times.If I go through the HP diagnostice it shows possible root causes as no preferred networks in range, I know this is not it. No network detected, thats not it, Protocol bindings are incorrect. What does Protocol binding incorrect (906) mean?



#8 JohnC_21

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Posted 25 January 2016 - 04:19 PM

I am not sure but doing a google search shows a lot of people with the same Windows 10 problem.

 

Press the Windows key + X and select command prompt (as admin)

 

Type the following commands. Press Enter after each command and then reboot. I would create a System Restore Point first. 

 

netsh winsock reset catalog 
netsh int ip reset reset.log 






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