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PC likely infected with virus, please help (Windows hp Pavillion v. 8.1)


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#1 JackofAllTrades

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Posted 25 January 2016 - 08:25 AM

For about a week, my computer has been gradually slowing down, until recently: my PC is seemingly incapacitated. About 4 days ago (though problems began to appear over two weeks ago), I've noticed that my computer has slowed down significantly, and have had trouble running any sort of program, even task manager. I repeatedly attempted to install windows 10 but was incapable, as something was apparently already installing on my PC repeatedly (this has led me to believe it is indeed a virus). Last night, I restarted my PC, only to be stuck on a "Do not turn off your computer. Installing updates 1 of 1" screen. What do I do about this???


Edited by hamluis, 25 January 2016 - 11:43 AM.
Moved from Win 8 to Am I Infected - Hamluis.


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#2 Niweg

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Posted 25 January 2016 - 11:28 AM

 The "do not turn off your computer..." message is standard for Windows updates.  If you believe you have been infected, you should post in the "Am I infected" forum here.  They don't like us talking about this subject in this forum.  One other possibility that could cause a slowdown is bad sectors on your hard drive, so I'd run a scan for that, letting it check for and attempt repair of any bad sectors it finds.  Bear in mind that this can take quite a while to run.

 

 Good luck.


Make regular full system backups or you'll be sorry sooner or later.


#3 harukinakagawa

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Posted 27 January 2016 - 05:10 PM

By the way, if you're not sure how to check your disk for bad sectors like Niweg suggested, you can find the instructions here:
 
https://technet.microsoft.com/en-us/magazine/ee872425.aspx
 
Best,
Haruki

Edited by Queen-Evie, 29 January 2016 - 03:13 PM.
edited to remove reference to a commercial product





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