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Explorer.exe crashes when opening a folder containing an .mp4


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#1 grindy

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Posted 24 January 2016 - 11:44 PM

I'm at my wits end.
 
I have a couple of folders on 2 different drives that have .mp4 video files in them.
Whenever I attempt to open the folders, Explorer.exe (or the replacement I tried) crashes.
 
Here's my specs and what I've tried so far:
 
Windows 7, 64bit, all current updates for Windows and drivers, etc.
12 Gigs RAM, Nvidia GTX 970.
 
I can delete the files in a DOS window.
I already instructed Explorer to NOT show Thumbnails.
I have scaned with Malwarebytes, etc and am not infected.
A run of System File Checker reported several issues that it could not fix.
None of them involved Explorer.exe, but some were interesting:
 
The list is not all that long, so you'll find it directly below:
**** How would I go about repairing these files? ***
 

2016-01-24 17:26:46, Info                  CSI    000002bc [SR] Cannot repair member file [l:20{10}]"quartz.dll" of Microsoft-Windows-DirectShow-Core, Version = 6.1.7601.18741, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

2016-01-24 17:26:49, Info                  CSI    000002be [SR] Cannot repair member file [l:20{10}]"quartz.dll" of Microsoft-Windows-DirectShow-Core, Version = 6.1.7601.18741, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2016-01-24 17:28:23, Info                  CSI    00000346 [SR] Cannot repair member file [l:12{6}]"mf.dll" of Microsoft-Windows-MediaFoundation, Version = 6.1.7601.18741, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2016-01-24 17:28:27, Info                  CSI    00000348 [SR] Cannot repair member file [l:12{6}]"mf.dll" of Microsoft-Windows-MediaFoundation, Version = 6.1.7601.18741, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2016-01-24 17:28:40, Info                  CSI    00000370 [SR] Cannot repair member file [l:30{15}]"NlsData000a.dll" of Microsoft-Windows-NaturalLanguage6, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2016-01-24 17:28:45, Info                  CSI    00000372 [SR] Cannot repair member file [l:20{10}]"pnidui.dll" of Microsoft-Windows-Netshell, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2016-01-24 17:28:46, Info                  CSI    00000374 [SR] Cannot repair member file [l:30{15}]"NlsData000a.dll" of Microsoft-Windows-NaturalLanguage6, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2016-01-24 17:28:51, Info                  CSI    0000037a [SR] Cannot repair member file [l:20{10}]"pnidui.dll" of Microsoft-Windows-Netshell, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2016-01-24 17:29:34, Info                  CSI    000003a3 [SR] Cannot repair member file [l:22{11}]"sysmain.dll" of Microsoft-Windows-SystemMaintenanceService, Version = 6.1.7601.18933, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2016-01-24 17:29:38, Info                  CSI    000003a5 [SR] Cannot repair member file [l:22{11}]"sysmain.dll" of Microsoft-Windows-SystemMaintenanceService, Version = 6.1.7601.18933, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2016-01-24 17:29:45, Info                  CSI    000003b4 [SR] Cannot repair member file [l:18{9}]"Vault.dll" of Microsoft-Windows-Security-Vault-Cpl, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2016-01-24 17:29:50, Info                  CSI    000003b6 [SR] Cannot repair member file [l:18{9}]"Vault.dll" of Microsoft-Windows-Security-Vault-Cpl, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2016-01-24 17:30:10, Info                  CSI    000003ce [SR] Cannot repair member file [l:24{12}]"themecpl.dll" of Microsoft-Windows-themecpl, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2016-01-24 17:30:11, Info                  CSI    000003d0 [SR] Cannot repair member file [l:24{12}]"themecpl.dll" of Microsoft-Windows-themecpl, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2016-01-24 17:32:03, Info                  CSI    00000423 [SR] Cannot repair member file [l:30{15}]"System.Data.dll" of System.Data, Version = 6.1.7601.18523, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:b77a5c561934e089}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2016-01-24 17:32:04, Info                  CSI    00000425 [SR] Cannot repair member file [l:30{15}]"System.Data.dll" of System.Data, Version = 6.1.7601.18523, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:b77a5c561934e089}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2016-01-24 17:36:08, Info                  CSI    0000056c [SR] Cannot repair member file [l:20{10}]"quartz.dll" of Microsoft-Windows-DirectShow-Core, Version = 6.1.7601.18741, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2016-01-24 17:36:08, Info                  CSI    0000056e [SR] Cannot repair member file [l:12{6}]"mf.dll" of Microsoft-Windows-MediaFoundation, Version = 6.1.7601.18741, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2016-01-24 17:36:08, Info                  CSI    00000570 [SR] Cannot repair member file [l:30{15}]"NlsData000a.dll" of Microsoft-Windows-NaturalLanguage6, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2016-01-24 17:36:10, Info                  CSI    00000572 [SR] Cannot repair member file [l:20{10}]"pnidui.dll" of Microsoft-Windows-Netshell, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2016-01-24 17:36:10, Info                  CSI    00000574 [SR] Cannot repair member file [l:22{11}]"sysmain.dll" of Microsoft-Windows-SystemMaintenanceService, Version = 6.1.7601.18933, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2016-01-24 17:36:10, Info                  CSI    00000576 [SR] Cannot repair member file [l:18{9}]"Vault.dll" of Microsoft-Windows-Security-Vault-Cpl, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2016-01-24 17:36:10, Info                  CSI    00000578 [SR] Cannot repair member file [l:24{12}]"themecpl.dll" of Microsoft-Windows-themecpl, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2016-01-24 17:36:10, Info                  CSI    0000057a [SR] Cannot repair member file [l:30{15}]"System.Data.dll" of System.Data, Version = 6.1.7601.18523, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:b77a5c561934e089}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2016-01-24 17:36:10, Info                  CSI    0000057c [SR] Cannot repair member file [l:24{12}]"themecpl.dll" of Microsoft-Windows-themecpl, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2016-01-24 17:36:10, Info                  CSI    00000582 [SR] Cannot repair member file [l:12{6}]"mf.dll" of Microsoft-Windows-MediaFoundation, Version = 6.1.7601.18741, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2016-01-24 17:36:10, Info                  CSI    00000588 [SR] Cannot repair member file [l:20{10}]"quartz.dll" of Microsoft-Windows-DirectShow-Core, Version = 6.1.7601.18741, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2016-01-24 17:36:11, Info                  CSI    0000058e [SR] Cannot repair member file [l:30{15}]"System.Data.dll" of System.Data, Version = 6.1.7601.18523, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:b77a5c561934e089}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2016-01-24 17:36:11, Info                  CSI    00000594 [SR] Cannot repair member file [l:18{9}]"Vault.dll" of Microsoft-Windows-Security-Vault-Cpl, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2016-01-24 17:36:11, Info                  CSI    0000059a [SR] Cannot repair member file [l:30{15}]"NlsData000a.dll" of Microsoft-Windows-NaturalLanguage6, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2016-01-24 17:36:16, Info                  CSI    000005a0 [SR] Cannot repair member file [l:20{10}]"pnidui.dll" of Microsoft-Windows-Netshell, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2016-01-24 17:36:16, Info                  CSI    000005a6 [SR] Cannot repair member file [l:22{11}]"sysmain.dll" of Microsoft-Windows-SystemMaintenanceService, Version = 6.1.7601.18933, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

 



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#2 AlicePhoebe

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Posted 25 January 2016 - 02:12 AM

Maybe a shell extension causing the issue, rather than native Windows code. Ddownloaded a free Shell Extension manager that lets you disable individual shell extensions, ShellExView from Nirsoft. http://www.nirsoft.net/utils/shexview.html



#3 hamluis

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Posted 26 January 2016 - 09:26 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#4 grindy

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Posted 26 January 2016 - 04:09 PM

After (I assume) I installed a new codec pak, removed Windows Media Player, then reinstalled - the issue has disappeared.
I can now open folders with .mp4's with no issue.

Thanks for your responses.....



#5 hamluis

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Posted 26 January 2016 - 06:33 PM

Thanks for letting us know...happy computing :).

 

Louis






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