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Windows 7 very slow in normal mode, ok in Safe Mode


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11 replies to this topic

#1 ScottLPaul

ScottLPaul

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Posted 24 January 2016 - 08:08 PM

I have a Windows 7 Laptop (Home Edition) that boots fine in SAFE mode, but takes an extremely long time to boot in normal mode. When it does get into normal mode, it runs so slow it is unusable.

 

I have run Malwarebytes, SuperAntiSpyWare and Spybot S&D (all in Safe Mode - of course) and it doesn't find any issues.

 

What else can I try?

 

Thanks,

Scott

 

 



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#2 Broni

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Posted 24 January 2016 - 08:09 PM

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes Anti-Malware (MBAM) to your desktop.
NOTE. If you already have MBAM 2.0 installed scroll down.

  • Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:

    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.



If you already have MBAM 2.0 installed:

  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.


How to get logs:
(Export log to save as txt)


  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • Attach that saved log to your next reply.



(Copy to clipboard for pasting into forum replies or tickets)

  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.


p22002970.gifDownload 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit (MBAR) to your desktop.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Double click on downloaded file. OK self extracting prompt.
  • MBAR will start. Click "Next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"


NOTE. If you see This version requires you to completely exit the Anti Malware application message right click on the Malwarebytes Anti-Malware icon in the system tray and click on Exit.

p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Windows Vista, 7 or 8 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#3 ScottLPaul

ScottLPaul
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  • Local time:08:22 PM

Posted 24 January 2016 - 10:02 PM

Thanks for the quick reply!

 

Here are the logs you requested. All programs were run in Safe mode.

 

 Results of screen317's Security Check version 1.014 --- 12/23/15  
 Windows 7 Service Pack 1 x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Security Center service is not running! This report may not be accurate! 
 Windows Firewall Enabled!  
 WMI entry may not exist for antivirus; attempting automatic update. 
`````````Anti-malware/Other Utilities Check:````````` 
 MVPS Hosts File  
 Spybot - Search & Destroy 
 Java 8 Update 40  
 Java version 32-bit out of Date! 
 Adobe Reader 10.1.16 Adobe Reader out of Date!  
 Google Chrome (47.0.2526.106) 
 Google Chrome (47.0.2526.80) 
````````Process Check: objlist.exe by Laurent````````  
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C:  
````````````````````End of Log``````````````````````
 
 

Farbar Service Scanner Version: 03-01-2016
Ran by Amy (administrator) on 24-01-2016 at 20:28:52
Running from "E:\"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Network
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Attempt to access Google IP returned error. Google IP is unreachable
Google.com is accessible.
Yahoo.com is accessible.
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
 
 
System Restore:
============
SDRSVC Service is not running. Checking service configuration:
The start type of SDRSVC service is OK.
The ImagePath of SDRSVC service is OK.
The ServiceDll of SDRSVC service is OK.
 
 
System Restore Policy: 
========================
 
 
Action Center:
============
 
wscsvc Service is not running. Checking service configuration:
The start type of wscsvc service is OK.
The ImagePath of wscsvc service is OK.
The ServiceDll of wscsvc service is OK.
 
 
Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is OK.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv service is OK.
 
BITS Service is not running. Checking service configuration:
The start type of BITS service is OK.
The ImagePath of BITS service is OK.
The ServiceDll of BITS service is OK.
 
EventSystem Service is not running. Checking service configuration:
The start type of EventSystem service is OK.
The ImagePath of EventSystem service is OK.
The ServiceDll of EventSystem service is OK.
 
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.
 
 
Windows Defender Disabled Policy: 
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1
 
 
Other Services:
==============
 
 
File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed
 
 
**** End of log ****
 
 
 

MiniToolBox by Farbar  Version: 02-11-2015
Ran by Amy (administrator) on 24-01-2016 at 20:30:46
Running from "E:\"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: Inspiron 5520 Manufacturer: Dell Inc.
Boot Mode: Network
***************************************************************************
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================
127.0.0.1 localhost127.0.0.1 www.007guard.com
127.0.0.1 007guard.com
127.0.0.1 008i.com
127.0.0.1 www.008k.com
127.0.0.1 008k.com
127.0.0.1 www.00hq.com
127.0.0.1 00hq.com
127.0.0.1 010402.com
127.0.0.1 www.032439.com
127.0.0.1 032439.com
127.0.0.1 www.0scan.com
127.0.0.1 0scan.com
127.0.0.1 1000gratisproben.com
127.0.0.1 www.1000gratisproben.com
127.0.0.1 1001namen.com
127.0.0.1 www.1001namen.com
127.0.0.1 100888290cs.com
127.0.0.1 www.100888290cs.com
127.0.0.1 www.100sexlinks.com
127.0.0.1 100sexlinks.com
127.0.0.1 10sek.com
127.0.0.1 www.10sek.com
127.0.0.1 www.1-2005-search.com
127.0.0.1 1-2005-search.com
127.0.0.1 123fporn.info
127.0.0.1 www.123fporn.info
127.0.0.1 123haustiereundmehr.com
127.0.0.1 www.123haustiereundmehr.com
127.0.0.1 123moviedownload.com
127.0.0.1 www.123moviedownload.com
 
There are 15463 entries.
 
========================= IP Configuration: ================================
 
Intel® Centrino® Wireless-N 2230 = Wireless Network Connection (Connected)
Realtek PCIe FE Family Controller = Local Area Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global icmpredirects=enabled
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : Amy-PC
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : fios-router.home
 
Wireless LAN adapter Wireless Network Connection 2:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
   Physical Address. . . . . . . . . : 68-5D-43-B4-E1-FB
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Wireless Network Connection:
 
   Connection-specific DNS Suffix  . : fios-router.home
   Description . . . . . . . . . . . : Intel® Centrino® Wireless-N 2230
   Physical Address. . . . . . . . . : 68-5D-43-B4-E1-FA
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::51dc:9e21:4fab:c957%21(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.1.164(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Sunday, January 24, 2016 7:44:23 PM
   Lease Expires . . . . . . . . . . : Monday, January 25, 2016 8:02:31 PM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 224943427
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-89-7D-9D-D4-BE-D9-43-5A-F5
   DNS Servers . . . . . . . . . . . : 192.168.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Ethernet adapter Local Area Connection:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : fios-router.home
   Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
   Physical Address. . . . . . . . . : D4-BE-D9-43-5A-F5
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.{FCBFAA5E-6477-4AA5-B118-19126913EBB2}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Local Area Connection* 16:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft 6to4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.{8F0B9C5B-8E0B-4C68-9D9A-5575F6176B70}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.{3BF34D52-103B-47EA-B99E-9EB6329EAB39}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.{E3DDCEA1-E425-4D91-A07C-D84371BCA2C9}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.{D5DA77DC-D321-41C4-A726-68E4608339F3}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Teredo Tunneling Pseudo-Interface:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  FIOS_Quantum_Gateway.fios-router.home
Address:  192.168.1.1
 
Name:    google.com
Addresses:  2607:f8b0:4006:806::1002
 63.117.14.214
 63.117.14.213
 63.117.14.215
 63.117.14.219
 63.117.14.212
 63.117.14.218
 63.117.14.217
 63.117.14.216
 
 
Pinging google.com [63.117.14.212] with 32 bytes of data:
Reply from 63.117.14.212: bytes=32 time=100ms TTL=59
Reply from 63.117.14.212: bytes=32 time=21ms TTL=59
 
Ping statistics for 63.117.14.212:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 21ms, Maximum = 100ms, Average = 60ms
Server:  FIOS_Quantum_Gateway.fios-router.home
Address:  192.168.1.1
 
Name:    yahoo.com
Addresses:  2001:4998:c:a06::2:4008
 2001:4998:44:204::a7
 2001:4998:58:c02::a9
 206.190.36.45
 98.139.183.24
 98.138.253.109
 
 
Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
Reply from 206.190.36.45: bytes=32 time=101ms TTL=50
Reply from 206.190.36.45: bytes=32 time=130ms TTL=50
 
Ping statistics for 206.190.36.45:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 101ms, Maximum = 130ms, Average = 115ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 22...68 5d 43 b4 e1 fb ......Microsoft Virtual WiFi Miniport Adapter
 21...68 5d 43 b4 e1 fa ......Intel® Centrino® Wireless-N 2230
 11...d4 be d9 43 5a f5 ......Realtek PCIe FE Family Controller
  1...........................Software Loopback Interface 1
 19...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 12...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
 16...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
 17...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #5
 20...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
 18...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #4
 15...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1    192.168.1.164     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link     192.168.1.164    281
    192.168.1.164  255.255.255.255         On-link     192.168.1.164    281
    192.168.1.255  255.255.255.255         On-link     192.168.1.164    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link     192.168.1.164    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link     192.168.1.164    281
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
 21    281 fe80::/64                On-link
 21    281 fe80::51dc:9e21:4fab:c957/128
                                    On-link
  1    306 ff00::/8                 On-link
 21    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Windows\SysWOW64\wshbth.dll [36352] (Microsoft Corporation)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 09 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 10 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 11 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\wshbth.dll [47104] (Microsoft Corporation)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 09 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 10 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (01/24/2016 07:46:23 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance.  hr = 0x80040154, Class not registered
.
 
 
Operation:
   Set Snapshot Context
 
Context:
   Execution Context: Requestor
 
Error: (01/24/2016 07:46:23 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: A critical component required by the Volume Shadow Copy service is not registered.
This might happened if an error occurred during Windows setup or during installation of a Shadow Copy provider.
The error returned from CoCreateInstance on class with CLSID {65ee1dba-8ff4-4a58-ac1c-3470ee2f376a} and Name Software Provider is [0x80040154, Class not registered
].
 
 
Operation:
   Set Snapshot Context
 
Context:
   Execution Context: Requestor
 
Error: (01/24/2016 07:25:18 PM) (Source: Application Error) (User: )
Description: Faulting application name: IntelCpHeciSvc.exe, version: 1.0.1.14, time stamp: 0x4ef2d20b
Faulting module name: IntelCpHeciSvc.exe, version: 1.0.1.14, time stamp: 0x4ef2d20b
Exception code: 0x40000015
Fault offset: 0x00020055
Faulting process id: 0x804
Faulting application start time: 0xIntelCpHeciSvc.exe0
Faulting application path: IntelCpHeciSvc.exe1
Faulting module path: IntelCpHeciSvc.exe2
Report Id: IntelCpHeciSvc.exe3
 
Error: (01/24/2016 06:31:54 PM) (Source: SecurityCenter) (User: )
Description: The Windows Security Center Service was unable to establish event queries with WMI to monitor third party AntiVirus, AntiSpyware and Firewall.
 
Error: (01/24/2016 06:31:54 PM) (Source: WinMgmt) (User: )
Description: 0x80070079
 
Error: (01/24/2016 05:42:37 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 478471
 
Error: (01/24/2016 05:42:37 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 478471
 
Error: (01/24/2016 05:42:37 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (01/24/2016 05:42:36 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 477473
 
Error: (01/24/2016 05:42:36 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 477473
 
 
System errors:
=============
Error: (01/24/2016 08:15:46 PM) (Source: DCOM) (User: )
Description: 1084defragsvc{D20A3293-3341-4AE8-9AAF-8E397CB63C34}
 
Error: (01/24/2016 07:44:50 PM) (Source: DCOM) (User: )
Description: 1084WSearch{9E175B6D-F52A-11D8-B9A5-505054503030}
 
Error: (01/24/2016 07:44:48 PM) (Source: DCOM) (User: )
Description: 1084WSearch{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
 
Error: (01/24/2016 07:44:40 PM) (Source: DCOM) (User: )
Description: 1084EventSystem{1BE1F766-5536-11D1-B726-00C04FB926AF}
 
Error: (01/24/2016 07:44:23 PM) (Source: DCOM) (User: )
Description: 1084ShellHWDetection{DD522ACC-F821-461A-A407-50B198B896DC}
 
Error: (01/24/2016 07:44:18 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has failed to start.
 
Module Path: C:\Windows\System32\IWMSSvc.dll
Error Code: 21
 
Error: (01/24/2016 07:44:08 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
BHDrvx64
ccSet_MCLIENT
ccSet_NSBU
discache
IDSVia64
SASDIFSV
SASKUTIL
spldr
SRTSP
SRTSPX
SymIRON
SymNetS
Wanarpv6
 
Error: (01/24/2016 07:44:04 PM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error: 
%%1068
 
Error: (01/24/2016 07:43:49 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 7:17:16 PM on ‎1/‎24/‎2016 was unexpected.
 
Error: (01/24/2016 07:40:02 PM) (Source: iaStor) (User: )
Description: The device, \Device\Ide\iaStor0, did not respond within the timeout period.
 
 
Microsoft Office Sessions:
=========================
Error: (01/24/2016 07:46:23 PM) (Source: VSS)(User: )
Description: CoCreateInstance0x80040154, Class not registered
 
 
Operation:
   Set Snapshot Context
 
Context:
   Execution Context: Requestor
 
Error: (01/24/2016 07:46:23 PM) (Source: VSS)(User: )
Description: {65ee1dba-8ff4-4a58-ac1c-3470ee2f376a}Software Provider0x80040154, Class not registered
 
 
Operation:
   Set Snapshot Context
 
Context:
   Execution Context: Requestor
 
Error: (01/24/2016 07:25:18 PM) (Source: Application Error)(User: )
Description: IntelCpHeciSvc.exe1.0.1.144ef2d20bIntelCpHeciSvc.exe1.0.1.144ef2d20b400000150002005580401d156f4a202b66dC:\Windows\SysWow64\IntelCpHeciSvc.exeC:\Windows\SysWow64\IntelCpHeciSvc.exe1c0ac3b3-c2fa-11e5-a4e3-685d43b4e1fe
 
Error: (01/24/2016 06:31:54 PM) (Source: SecurityCenter)(User: )
Description: 
 
Error: (01/24/2016 06:31:54 PM) (Source: WinMgmt)(User: )
Description: 0x80070079
 
Error: (01/24/2016 05:42:37 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 478471
 
Error: (01/24/2016 05:42:37 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 478471
 
Error: (01/24/2016 05:42:37 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (01/24/2016 05:42:36 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 477473
 
Error: (01/24/2016 05:42:36 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 477473
 
 
CodeIntegrity Errors:
===================================
  Date: 2016-01-19 23:34:08.916
  Description: Windows is unable to verify the integrity of the file \Device\HarddiskVolume3\$Windows.~BT\Updates\Critical\8e08ca47-f6ba-409d-82de-698e324c0004\amd64_microsoft-windows-errorreportingfaults_31bf3856ad364e35_10.0.10074.1_none_f3153036f55ab3f5\werfault.exe because the signing certificate has been revoked.  Check with the publisher to see if a new signed version of the kernel module is available.
 
  Date: 2016-01-19 23:34:08.901
  Description: Windows is unable to verify the integrity of the file \Device\HarddiskVolume3\$Windows.~BT\Updates\Critical\8e08ca47-f6ba-409d-82de-698e324c0004\amd64_microsoft-windows-errorreportingfaults_31bf3856ad364e35_10.0.10074.1_none_f3153036f55ab3f5\werfault.exe because the signing certificate has been revoked.  Check with the publisher to see if a new signed version of the kernel module is available.
 
  Date: 2016-01-19 23:34:08.885
  Description: Windows is unable to verify the integrity of the file \Device\HarddiskVolume3\$Windows.~BT\Updates\Critical\8e08ca47-f6ba-409d-82de-698e324c0004\amd64_microsoft-windows-errorreportingfaults_31bf3856ad364e35_10.0.10074.1_none_f3153036f55ab3f5\werfault.exe because the signing certificate has been revoked.  Check with the publisher to see if a new signed version of the kernel module is available.
 
  Date: 2016-01-19 23:34:08.885
  Description: Windows is unable to verify the integrity of the file \Device\HarddiskVolume3\$Windows.~BT\Updates\Critical\8e08ca47-f6ba-409d-82de-698e324c0004\amd64_microsoft-windows-errorreportingfaults_31bf3856ad364e35_10.0.10074.1_none_f3153036f55ab3f5\werfault.exe because the signing certificate has been revoked.  Check with the publisher to see if a new signed version of the kernel module is available.
 
  Date: 2016-01-19 23:29:31.033
  Description: Windows is unable to verify the integrity of the file \Device\HarddiskVolume3\$Windows.~BT\Updates\Critical\8e08ca47-f6ba-409d-82de-698e324c0004\x86_microsoft-windows-errorreportingfaults_31bf3856ad364e35_10.0.10074.1_none_96f694b33cfd42bf\werfault.exe because the signing certificate has been revoked.  Check with the publisher to see if a new signed version of the kernel module is available.
 
  Date: 2016-01-19 23:29:31.033
  Description: Windows is unable to verify the integrity of the file \Device\HarddiskVolume3\$Windows.~BT\Updates\Critical\8e08ca47-f6ba-409d-82de-698e324c0004\x86_microsoft-windows-errorreportingfaults_31bf3856ad364e35_10.0.10074.1_none_96f694b33cfd42bf\werfault.exe because the signing certificate has been revoked.  Check with the publisher to see if a new signed version of the kernel module is available.
 
  Date: 2016-01-19 23:29:31.017
  Description: Windows is unable to verify the integrity of the file \Device\HarddiskVolume3\$Windows.~BT\Updates\Critical\8e08ca47-f6ba-409d-82de-698e324c0004\x86_microsoft-windows-errorreportingfaults_31bf3856ad364e35_10.0.10074.1_none_96f694b33cfd42bf\werfault.exe because the signing certificate has been revoked.  Check with the publisher to see if a new signed version of the kernel module is available.
 
  Date: 2016-01-19 23:29:31.017
  Description: Windows is unable to verify the integrity of the file \Device\HarddiskVolume3\$Windows.~BT\Updates\Critical\8e08ca47-f6ba-409d-82de-698e324c0004\x86_microsoft-windows-errorreportingfaults_31bf3856ad364e35_10.0.10074.1_none_96f694b33cfd42bf\werfault.exe because the signing certificate has been revoked.  Check with the publisher to see if a new signed version of the kernel module is available.
 
  Date: 2016-01-19 23:29:19.317
  Description: Windows is unable to verify the integrity of the file \Device\HarddiskVolume3\$Windows.~BT\Updates\Critical\8e08ca47-f6ba-409d-82de-698e324c0004\amd64_microsoft-windows-errorreportingcore_31bf3856ad364e35_10.0.10074.1_none_a384c5aabe759ea5\wermgr.exe because the signing certificate has been revoked.  Check with the publisher to see if a new signed version of the kernel module is available.
 
  Date: 2016-01-19 23:29:19.302
  Description: Windows is unable to verify the integrity of the file \Device\HarddiskVolume3\$Windows.~BT\Updates\Critical\8e08ca47-f6ba-409d-82de-698e324c0004\amd64_microsoft-windows-errorreportingcore_31bf3856ad364e35_10.0.10074.1_none_a384c5aabe759ea5\wermgr.exe because the signing certificate has been revoked.  Check with the publisher to see if a new signed version of the kernel module is available.
 
 
=========================== Installed Programs ============================
 
Accidental Damage Services Agreement (HKLM-x32\...\{EF85FEF4-EB92-4075-A6D2-5F519BB30A2C}) (Version: 2.0.0 - Dell Inc.)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 3.4.0.2540 - Adobe Systems Incorporated)
Adobe Community Help (HKLM-x32\...\chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) (Version: 3.2.1.650 - Adobe Systems Incorporated)
Adobe Flash Player 20 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 20.0.0.270 - Adobe Systems Incorporated)
Adobe Photoshop Elements 9 (HKLM-x32\...\Adobe Photoshop Elements 9) (Version: 9.0 - Adobe Systems Incorporated)
Adobe Premiere Elements 9 (HKLM-x32\...\PremElem90) (Version: 9.0 - Adobe Systems Incorporated)
Adobe Reader X (10.1.16) MUI (HKLM-x32\...\{AC76BA86-7AD7-FFFF-7B44-AA0000000001}) (Version: 10.1.16 - Adobe Systems Incorporated)
Advanced Audio FX Engine (HKLM-x32\...\Advanced Audio FX Engine) (Version: 1.12.05 - Creative Technology Ltd)
Advanced SystemCare 9 (HKLM-x32\...\Advanced SystemCare_is1) (Version: 9.1.0 - IObit)
Apple Application Support (32-bit) (HKLM-x32\...\{AFA1153A-F547-409B-B837-3A0D6C5A3FEC}) (Version: 3.1.3 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{D7B824DE-DA32-4772-9E5E-39C5158136A7}) (Version: 3.1.3 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{C4123106-B685-48E6-B9BD-E4F911841EB4}) (Version: 8.1.1.3 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Banctec Service Agreement (HKLM-x32\...\{42D68A86-DB1C-4256-B8C9-5D0D92919AF5}) (Version: 2.0.0 - Dell Inc.)
Bejeweled 2 Deluxe (HKLM-x32\...\WT089409) (Version: 2.2.0.95 - WildTangent) Hidden
Bing Bar (HKLM-x32\...\{3365E735-48A6-4194-9988-CE59AC5AE503}) (Version: 7.3.132.0 - Microsoft Corporation)
Blackhawk Striker 2 (HKLM-x32\...\WT089410) (Version: 2.2.0.95 - WildTangent) Hidden
Blio (HKLM-x32\...\{400182B4-CA55-46A9-9D88-F8413DCFB36D}) (Version: 2.3.7140 - K-NFB Reading Technology, Inc.)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Bounce Symphony (HKLM-x32\...\WT089443) (Version: 2.2.0.95 - WildTangent) Hidden
Build-a-lot 2 (HKLM-x32\...\WT089411) (Version: 2.2.0.95 - WildTangent) Hidden
Cake Mania (HKLM-x32\...\WT089412) (Version: 2.2.0.95 - WildTangent) Hidden
Chuzzle Deluxe (HKLM-x32\...\WT089413) (Version: 2.2.0.95 - WildTangent) Hidden
Complete Care Business Service Agreement (HKLM-x32\...\{0ECFCB07-9BFE-4970-ACA1-D568D982760B}) (Version: 2.0.0 - Dell Inc.)
Conexant SmartAudio HD (HKLM\...\CNXT_AUDIO_HDA) (Version: 8.54.29.0 - Conexant)
Consumer In-Home Service Agreement (HKLM-x32\...\{F47C37A4-7189-430A-B81D-739FF8A7A554}) (Version: 2.0.0 - Dell Inc.)
Coupon Printer for Windows (HKLM-x32\...\Coupon Printer for Windows5.0.0.0) (Version: 5.0.0.0 - Coupons.com Incorporated)
Cozi (HKLM-x32\...\{EA1F3D6C-A6F5-4CDC-B0D3-9C56C06B4D29}) (Version: 1.0.6505.38692 - Cozi Group, Inc.)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Dell DataSafe Local Backup - Support Software (HKLM-x32\...\{A9668246-FB70-4103-A1E3-66C9BC2EFB49}) (Version: 9.4.67 - Dell Inc.)
Dell DataSafe Local Backup (HKLM-x32\...\{0ED7EE95-6A97-47AA-AD73-152C08A15B04}) (Version: 9.4.67 - Dell Inc.)
Dell DataSafe Online (HKLM-x32\...\{7EC66A95-AC2D-4127-940B-0445A526AB2F}) (Version: 2.1.19634 - Dell)
Dell Edoc Viewer (HKLM\...\{8EBA8727-ADC2-477B-9D9A-1A1836BE4E05}) (Version: 1.0.0 - Dell Inc)
Dell Getting Started Guide (HKLM-x32\...\{7DB9F1E5-9ACB-410D-A7DC-7A3D023CE045}) (Version: 1.00.0000 - Dell Inc.)
Dell Home Systems Service Agreement (HKLM-x32\...\{AB2FDE4F-6BED-4E9E-B676-3DCCEBB1FBFE}) (Version: 2.0.0 - Dell Inc.)
Dell MusicStage (HKLM-x32\...\{3BD7DD08-991B-4A2F-A165-614ED14EAADD}) (Version: 1.6.225.0 - Fingertapps)
Dell PhotoStage (HKLM-x32\...\{E4335E82-17B3-460F-9E70-39D9BC269DB3}) (Version: 1.5.0.130 - ArcSoft)
Dell Stage (HKLM-x32\...\{FE182796-F6BA-486A-8590-89B7E8D1D60F}) (Version: 1.7.209.0 - Fingertapps)
Dell Stage Remote (HKLM-x32\...\{AF4D3C63-009B-4A17-B02E-D395065DD3F0}) (Version: 2.0.0.43 - ArcSoft)
Dell Support Center (HKLM\...\{0090A87C-3E0E-43D4-AA71-A71B06563A4A}) (Version: 3.1.5907.16 - PC-Doctor, Inc.) Hidden
Dell Support Center (HKLM\...\Dell Support Center) (Version: 3.1.5907.16 - Dell Inc.)
Dell Touchpad (HKLM\...\Elantech) (Version: 10.3.2.2 - ELAN Microelectronic Corp.)
Dell VideoStage  (HKLM-x32\...\{DCE0E79A-B9AC-41AC-98C1-7EF0538BCA7F}) (Version: 1.3.0.2513 - CyberLink Corp.) Hidden
Dell VideoStage  (HKLM-x32\...\InstallShield_{DCE0E79A-B9AC-41AC-98C1-7EF0538BCA7F}) (Version: 1.3.0.2513 - CyberLink Corp.)
Dell Webcam Central (HKLM-x32\...\Dell Webcam Central) (Version: 2.00.44 - Creative Technology Ltd)
Diner Dash 2 Restaurant Rescue (HKLM-x32\...\WT089414) (Version: 2.2.0.95 - WildTangent) Hidden
Disney: Mickey's Typing Adventure (HKLM-x32\...\{681F3469-B090-462F-A0FE-FB2E684069D3}) (Version: 1.00.0000 - Individual Software Inc.)
D-Link DWA-131 Wireless N Nano USB Adapter (HKLM-x32\...\{D9198056-A296-4583-A790-C0E73694CFE8}) (Version:  - D-Link)
Dora's World Adventure (HKLM-x32\...\WT089415) (Version: 2.2.0.95 - WildTangent) Hidden
eBay (HKLM-x32\...\{A8B88634-7F90-402F-B66A-86429755F6A5}) (Version: 1.4.0 - eBay Inc.)
Elements 9 Organizer (HKLM-x32\...\{433EACD8-4747-4A6A-826A-FFA9F39B0D40}) (Version: 9.0 - Adobe Systems Incorporated) Hidden
Elements STI Installer (HKLM-x32\...\{25175695-4B20-4298-9F34-C2C57CD277B3}) (Version: 1.0 - Adobe Systems Incorporated) Hidden
Elements STI Installer (HKLM-x32\...\{E2AE009D-37E5-4724-A6B8-0ED6A6BA4F68}) (Version: 1.0 - Adobe Systems Incorporated) Hidden
Escape Whisper Valley ™ (HKLM-x32\...\WT089434) (Version: 2.2.0.95 - WildTangent) Hidden
ESET Online Scanner v3 (HKLM-x32\...\ESET Online Scanner) (Version:  - )
Farm Frenzy (HKLM-x32\...\WT089450) (Version: 2.2.0.95 - WildTangent) Hidden
FATE (HKLM-x32\...\WT089418) (Version: 2.2.0.95 - WildTangent) Hidden
Final Drive Fury (HKLM-x32\...\WT089499) (Version: 2.2.0.95 - WildTangent) Hidden
Final Drive Nitro (HKLM-x32\...\WT089444) (Version: 2.2.0.95 - WildTangent) Hidden
Get the Picture! (HKLM-x32\...\{F6FFEEE9-3805-9521-EC87-88C3A67AB4FF}) (Version: 2.3.5 - Image Holdings) Hidden
Get the Picture! (HKLM-x32\...\com.image.getthepicture) (Version: 2.3.5 - Image Holdings)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 47.0.2526.106 - Google Inc.)
Google Earth (HKLM-x32\...\{817750FA-EC6A-485D-9901-0683AE6FFDF1}) (Version: 7.1.5.1557 - Google)
Google Toolbar for Internet Explorer (HKLM-x32\...\{18455581-E099-4BA8-BC6B-F34B2F06600C}) (Version: 1.0.0 - Google Inc.) Hidden
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.7210.1528 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.29.1 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
HP Photo Creations (HKLM-x32\...\HP Photo Creations) (Version: 1.0.0.12992 - HP Photo Creations)
HP Photosmart 7510 series Basic Device Software (HKLM\...\{7B286FFB-7F98-4337-9903-A2103AAAAE5E}) (Version: 25.0.571.0 - Hewlett-Packard Co.)
HP Photosmart 7510 series Help (HKLM-x32\...\{24E01F02-4261-42B8-9BD9-80E5E6D64952}) (Version: 140.0.2.2 - Hewlett Packard)
HP Photosmart 7510 series Product Improvement Study (HKLM\...\{2543D658-38B1-4286-BA75-12CA6103743D}) (Version: 25.0.571.0 - Hewlett-Packard Co.)
HP Update (HKLM-x32\...\{85DF2EED-08BC-46FB-90DA-28B0D0A8E8A8}) (Version: 5.003.000.004 - Hewlett-Packard)
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1007 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 8.0.1.1399 - Intel Corporation)
Intel® OpenCL CPU Runtime (HKLM-x32\...\{FCB3772C-B7D0-4933-B1A9-3707EBACC573}) (Version:  - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2696 - Intel Corporation)
Intel® PROSet/Wireless for Bluetooth® + High Speed (HKLM\...\{BEE86606-EFB5-4353-9F34-29E0C59CDCFA}) (Version: 15.2.0.0284 - Intel Corporation)
Intel® PROSet/Wireless Software for Bluetooth® Technology (HKLM\...\{3015F546-6C3E-4E6A-B564-BCDF88C0BA2A}) (Version: 2.1.1.0153 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 11.1.0.1006 - Intel Corporation)
Intel® Turbo Boost Technology Monitor 2.0 (HKLM\...\{B77EFA0B-9BD3-4122-9F9A-15A963B5EA24}) (Version: 2.1.23.0 - Intel)
Intel® USB 3.0 eXtensible Host Controller Driver (HKLM-x32\...\{240C3DDD-C5E9-4029-9DF7-95650D040CF2}) (Version: 1.0.3.214 - Intel Corporation)
Intel® WiDi (HKLM-x32\...\{7FCB8D5D-9396-4D17-8CFA-349D6D49CD32}) (Version: 3.0.13.0 - Intel Corporation)
Intel® Wireless Display (HKLM\...\{28EF7372-9087-4AC3-9B9F-D9751FCDF830}) (Version:  - )
Intel® PROSet/Wireless WiFi Software (HKLM\...\{181BBF43-CA17-4E1A-A78D-81E67A57B8A4}) (Version: 15.02.0000.1258 - Intel Corporation)
Intel® Trusted Connect Service Client (HKLM\...\{538B98C3-773F-4F20-9C66-802D104DCBE2}) (Version: 1.23.219.2 - Intel Corporation)
IObit Malware Fighter 3 (HKLM-x32\...\IObit Malware Fighter_is1) (Version: 3.4 - IObit)
IObit Uninstaller (HKLM-x32\...\IObitUninstall) (Version: 5.2.1.126 - IObit)
iTunes (HKLM\...\{93F2A022-6C37-48B8-B241-FFABD9F60C30}) (Version: 12.1.2.27 - Apple Inc.)
Java 8 Update 40 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218040F0}) (Version: 8.0.400 - Oracle Corporation)
Jewel Quest (HKLM-x32\...\WT089420) (Version: 2.2.0.95 - WildTangent) Hidden
Jewel Quest Solitaire 2 (HKLM-x32\...\WT089422) (Version: 2.2.0.95 - WildTangent) Hidden
Junk Mail filter update (HKLM-x32\...\{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Luxor (HKLM-x32\...\WT089507) (Version: 2.2.0.95 - WildTangent) Hidden
Malwarebytes Anti-Malware version 2.2.0.1024 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.0.1024 - Malwarebytes)
Mesh Runtime (HKLM-x32\...\{8C6D6116-B724-4810-8F2D-D047E6B7D68E}) (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft Office Home and Student 2010 (HKLM-x32\...\Office14.SingleImage) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.41105.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (HKLM-x32\...\{820B6609-4C97-3A2B-B644-573B06A0F0CC}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Minecraft (HKLM-x32\...\{1C16BCA3-EBC1-49F6-8623-8FBFB9CCC872}) (Version: 1.0.3.0 - Mojang)
Namco All-Stars PAC-MAN (HKLM-x32\...\WT089440) (Version: 2.2.0.95 - WildTangent) Hidden
Norton One (HKLM-x32\...\MCLIENT) (Version: 3.2.2.12 - Symantec Corporation)
Norton Security with Backup (HKLM-x32\...\NSBU) (Version: 22.5.4.24 - Symantec Corporation)
Penguins! (HKLM-x32\...\WT089445) (Version: 2.2.0.95 - WildTangent) Hidden
Plants vs. Zombies - Game of the Year (HKLM-x32\...\WT089452) (Version: 2.2.0.95 - WildTangent) Hidden
PlayReady PC Runtime x86 (HKLM-x32\...\{CCA5EAAD-92F4-4B7A-B5EE-14294C66AB61}) (Version: 1.3.0 - Microsoft Corporation)
Poker Superstars III (HKLM-x32\...\WT089426) (Version: 2.2.0.95 - WildTangent) Hidden
Polar Bowler (HKLM-x32\...\WT089508) (Version: 2.2.0.95 - WildTangent) Hidden
Polar Golfer (HKLM-x32\...\WT089433) (Version: 2.2.0.95 - WildTangent) Hidden
Premium Service Agreement (HKLM-x32\...\{C33AA6D6-F5EC-48F3-AFDC-8141345D473A}) (Version: 2.0.0 - Dell Inc.)
QualxServ Service Agreement (HKLM-x32\...\{903679E8-44C8-4C07-9600-05C92654FC50}) (Version: 2.0.0 - Dell Inc.)
Quickset64 (HKLM\...\{87CF757E-C1F1-4D22-865C-00C6950B5258}) (Version: 10.14.010 - Dell Inc.)
QuickTime 7 (HKLM-x32\...\{3D2CBC2C-65D4-4463-87AB-BB2C859C1F3E}) (Version: 7.76.80.95 - Apple Inc.)
Realtek USB 2.0 Card Reader (HKLM-x32\...\{96AE7E41-E34E-47D0-AC07-1091A8127911}) (Version: 6.1.7601.39019 - Realtek Semiconductor Corp.)
ROBLOX Player for Amy (HKCU\...\{373B1718-8CC5-4567-8EE2-9033AD08A680}) (Version:  - ROBLOX Corporation)
ROBLOX Studio 2013 for Amy (HKCU\...\{2922D6F1-2865-4EFA-97A9-94EEAB3AFA14}) (Version:  - ROBLOX Corporation)
Samantha Swift (HKLM-x32\...\WT089503) (Version: 2.2.0.95 - WildTangent) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
Skype™ 7.0 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.0.102 - Skype Technologies S.A.)
SmartSound Quicktracks for Premiere Elements 9.0 (HKLM-x32\...\{6748E773-5DA0-4D19-8AA5-273B4133A09B}) (Version: 3.12.3090 - SmartSound Software Inc) Hidden
SmartSound Quicktracks for Premiere Elements 9.0 (HKLM-x32\...\InstallShield_{6748E773-5DA0-4D19-8AA5-273B4133A09B}) (Version: 3.12.3090 - SmartSound Software Inc)
Spybot - Search & Destroy (HKLM-x32\...\{B4092C6D-E886-4CB2-BA68-FE5A99D31DE7}_is1) (Version: 2.4.40 - Safer-Networking Ltd.)
Stamps.com (HKLM-x32\...\{698AC01B-DF0C-4BCE-940C-EB29AD23A560}) (Version: 12.0.0.2769 - Stamps.com, Inc.) Hidden
Stamps.com (HKLM-x32\...\Stamps.com) (Version:  - Stamps.com, Inc.)
Stamps.com Address Book Support for Microsoft Outlook 97-2010 (HKLM-x32\...\{D61C1058-EDC7-48D0-85B2-B322BE385059}) (Version: 8.7.0.1506 - Stamps.com, Inc.) Hidden
Stamps.com Application Support for Microsoft Word 2000-2010 (HKLM-x32\...\{DAD4DE93-9438-4823-AE5E-93A1BE846FE0}) (Version: 10.1.0.2416 - Stamps.com, Inc.) Hidden
Stamps.com support for Microsoft Outlook 97-2010 (HKLM-x32\...\Stamps.com support for Microsoft Outlook 97-2010) (Version:  - Stamps.com, Inc.)
Stamps.com support for Microsoft Word 2000-2010 (HKLM-x32\...\Stamps.com support for Microsoft Word 2000-2010) (Version:  - Stamps.com, Inc.)
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 6.0.1210 - SUPERAntiSpyware.com)
Surfing Protection (HKLM-x32\...\IObit Surfing Protection_is1) (Version: 1.2 - IObit)
SyncUP (HKLM-x32\...\{40F06490-8C14-43AA-99D3-EEEFDBAC3CFC}) (Version: 1.12.12400.17.102 - Nero AG) Hidden
SyncUP (HKLM-x32\...\{D92C9CCE-E5F0-4125-977A-0590F3225B74}) (Version: 10.2.16500 - Nero AG)
Transfer Utility LE (HKLM-x32\...\{F2C2709B-FB3D-458C-B12E-9AAA5EDCA670}) (Version: 1.00.004 - PIXELA)
Tweaking.com - Windows Repair (HKLM-x32\...\Tweaking.com - Windows Repair) (Version: 3.8.1 - Tweaking.com)
Unity Web Player (HKCU\...\UnityWebPlayer) (Version: 4.5.1f3 - Unity Technologies ApS)
Update Installer for WildTangent Games App (HKLM-x32\...\{2FA94A64-C84E-49d1-97DD-7BF06C7BBFB2}.WildTangent Games App) (Version:  - WildTangent) Hidden
Virtual Villagers 4 - The Tree of Life (HKLM-x32\...\WT089430) (Version: 2.2.0.95 - WildTangent) Hidden
WD Diagnostics (HKLM-x32\...\{0AB76F69-E761-4CFA-B9B0-A1906B4E9E4B}) (Version: 1.09.0002 - Western Digital Technologies)
Wedding Dash - Ready, Aim, Love! (HKLM-x32\...\WT089446) (Version: 2.2.0.95 - WildTangent) Hidden
WildTangent Games (HKLM-x32\...\WildTangent dell Master Uninstall) (Version: 1.0.2.5 - WildTangent)
WildTangent Games App (Dell Games) (HKLM-x32\...\{70B446D1-E03B-4ab0-9B3C-0832142C9AA8}.WildTangent Games App-dell) (Version: 4.0.11.2 - WildTangent) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3508.1109 - Microsoft Corporation)
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
Wondershare DVD Creator(Build 3.2.0) (HKLM-x32\...\Wondershare DVD Creator_is1) (Version:  - Wondershare Software)
Zinio Reader 4 (HKLM-x32\...\{7FB00B6B-6843-97EC-EED6-78BD6D35370A}) (Version: 4.2.4164 - Zinio LLC) Hidden
Zinio Reader 4 (HKLM-x32\...\ZinioReader4) (Version: 4.2.4164 - Zinio LLC)
Zuma Deluxe (HKLM-x32\...\WT089448) (Version: 2.2.0.95 - WildTangent) Hidden
 
========================= Devices: ================================
 
Name: Security Processor Loader Driver
Description: Security Processor Loader Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer: 
Service: spldr
Device ID: ROOT\LEGACY_SPLDR\0000
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 15%
Total physical RAM: 8094.36 MB
Available physical RAM: 6803.46 MB
Total Virtual: 16186.9 MB
Available Virtual: 15200.57 MB
 
========================= Partitions: =====================================
 
1 Drive c: (OS) (Fixed) (Total:911.66 GB) (Free:496.67 GB) NTFS
3 Drive e: (16GB TRANS) (Removable) (Total:15.1 GB) (Free:14.21 GB) FAT32
 
========================= Users: ========================================
 
User accounts for \\AMY-PC
 
Administrator            Amy                      Guest                    
Mike                     
 
========================= Restore Points ==================================
 
 
**** End of log ****
 

Malwarebytes Anti-Malware
www.malwarebytes.org
 
Scan Date: 1/24/2016
Scan Time: 8:32 PM
Logfile: MBAM.txt
Administrator: Yes
 
Version: 2.2.0.1024
Malware Database: v2016.01.24.05
Rootkit Database: v2016.01.20.01
License: Trial
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled
 
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Amy
 
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 499707
Time Elapsed: 30 min, 42 sec
 
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled
 
Processes: 0
(No malicious items detected)
 
Modules: 0
(No malicious items detected)
 
Registry Keys: 0
(No malicious items detected)
 
Registry Values: 0
(No malicious items detected)
 
Registry Data: 0
(No malicious items detected)
 
Folders: 0
(No malicious items detected)
 
Files: 0
(No malicious items detected)
 
Physical Sectors: 0
(No malicious items detected)
 
 
(end)
 

Malwarebytes Anti-Rootkit BETA 1.9.3.1001
www.malwarebytes.org
 
Database version:
  main:    v2016.01.24.05
  rootkit: v2016.01.20.01
 
Windows 7 Service Pack 1 x64 NTFS (Safe Mode/Networking)
Internet Explorer 11.0.9600.18124
Amy :: AMY-PC [administrator]
 
1/24/2016 9:18:38 PM
mbar-log-2016-01-24 (21-18-38).txt
 
Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled: 
Objects scanned: 499654
Time elapsed: 31 minute(s), 10 second(s)
 
Memory Processes Detected: 0
(No malicious items detected)
 
Memory Modules Detected: 0
(No malicious items detected)
 
Registry Keys Detected: 0
(No malicious items detected)
 
Registry Values Detected: 0
(No malicious items detected)
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 0
(No malicious items detected)
 
Files Detected: 0
(No malicious items detected)
 
Physical Sectors Detected: 0
(No malicious items detected)
 
(end)
 

---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.09.3.1001
 
© Malwarebytes Corporation 2011-2012
 
OS version: 6.1.7601 Windows 7 Service Pack 1 x64
 
System is currently in a safe mode
 
Account is Administrative
 
Internet Explorer version: 11.0.9600.18124
 
File system is: NTFS
Disk drives: C:\ DRIVE_FIXED
CPU speed: 2.494000 GHz
Memory total: 8487546880, free: 7172870144
 
Downloaded database version: v2016.01.24.05
Downloaded database version: v2016.01.20.01
Downloaded database version: v2016.01.23.01
=======================================
Initializing...
------------ Kernel report ------------
     01/24/2016 21:18:29
------------ Loaded modules -----------
\SystemRoot\system32\ntoskrnl.exe
\SystemRoot\system32\hal.dll
\SystemRoot\system32\kdcom.dll
\SystemRoot\system32\mcupdate_GenuineIntel.dll
\SystemRoot\system32\PSHED.dll
\SystemRoot\system32\CLFS.SYS
\SystemRoot\system32\CI.dll
\SystemRoot\system32\drivers\Wdf01000.sys
\SystemRoot\system32\drivers\WDFLDR.SYS
\SystemRoot\system32\drivers\ACPI.sys
\SystemRoot\system32\drivers\WMILIB.SYS
\SystemRoot\system32\drivers\msisadrv.sys
\SystemRoot\system32\drivers\pci.sys
\SystemRoot\system32\drivers\vdrvroot.sys
\SystemRoot\system32\drivers\iusb3hcs.sys
\SystemRoot\System32\drivers\partmgr.sys
\SystemRoot\system32\DRIVERS\compbatt.sys
\SystemRoot\system32\DRIVERS\BATTC.SYS
\SystemRoot\system32\drivers\volmgr.sys
\SystemRoot\System32\drivers\volmgrx.sys
\SystemRoot\System32\drivers\mountmgr.sys
\SystemRoot\system32\drivers\iaStor.sys
\SystemRoot\system32\drivers\amdxata.sys
\SystemRoot\system32\drivers\fltmgr.sys
\SystemRoot\system32\drivers\fileinfo.sys
\SystemRoot\System32\Drivers\PxHlpa64.sys
\SystemRoot\System32\Drivers\Ntfs.sys
\SystemRoot\System32\Drivers\msrpc.sys
\SystemRoot\System32\Drivers\ksecdd.sys
\SystemRoot\System32\Drivers\cng.sys
\SystemRoot\System32\drivers\pcw.sys
\SystemRoot\System32\Drivers\Fs_Rec.sys
\SystemRoot\system32\drivers\ndis.sys
\SystemRoot\system32\drivers\NETIO.SYS
\SystemRoot\System32\Drivers\ksecpkg.sys
\SystemRoot\System32\drivers\tcpip.sys
\SystemRoot\System32\drivers\fwpkclnt.sys
\SystemRoot\system32\drivers\volsnap.sys
\SystemRoot\system32\drivers\NSBUx64\1605040.018\SYMEFASI64.SYS
\SystemRoot\System32\drivers\rdyboost.sys
\SystemRoot\System32\Drivers\mup.sys
\SystemRoot\System32\drivers\hwpolicy.sys
\SystemRoot\System32\DRIVERS\fvevol.sys
\SystemRoot\system32\drivers\disk.sys
\SystemRoot\system32\drivers\CLASSPNP.SYS
\SystemRoot\System32\Drivers\Null.SYS
\SystemRoot\System32\Drivers\Beep.SYS
\SystemRoot\System32\drivers\vga.sys
\SystemRoot\System32\drivers\VIDEOPRT.SYS
\SystemRoot\System32\drivers\watchdog.sys
\SystemRoot\system32\drivers\rdpencdd.sys
\SystemRoot\System32\Drivers\Msfs.SYS
\SystemRoot\System32\Drivers\Npfs.SYS
\SystemRoot\system32\DRIVERS\tdx.sys
\SystemRoot\system32\DRIVERS\TDI.SYS
\SystemRoot\System32\DRIVERS\netbt.sys
\SystemRoot\system32\drivers\afd.sys
\SystemRoot\system32\drivers\ws2ifsl.sys
\SystemRoot\system32\DRIVERS\wfplwf.sys
\SystemRoot\system32\DRIVERS\pacer.sys
\SystemRoot\system32\DRIVERS\vwififlt.sys
\SystemRoot\system32\DRIVERS\netbios.sys
\SystemRoot\system32\DRIVERS\rdbss.sys
\SystemRoot\system32\drivers\nsiproxy.sys
\SystemRoot\System32\Drivers\dfsc.sys
\SystemRoot\system32\DRIVERS\tunnel.sys
\SystemRoot\system32\DRIVERS\iusb3xhc.sys
\SystemRoot\system32\DRIVERS\USBD.SYS
\SystemRoot\system32\drivers\HIDPARSE.SYS
\SystemRoot\system32\DRIVERS\HECIx64.sys
\SystemRoot\system32\drivers\usbehci.sys
\SystemRoot\system32\drivers\USBPORT.SYS
\SystemRoot\system32\DRIVERS\HDAudBus.sys
\SystemRoot\system32\DRIVERS\Rt64win7.sys
\SystemRoot\system32\DRIVERS\Netwsw00.sys
\SystemRoot\system32\DRIVERS\vwifibus.sys
\SystemRoot\system32\DRIVERS\i8042prt.sys
\SystemRoot\system32\DRIVERS\kbdclass.sys
\SystemRoot\system32\DRIVERS\ETD.sys
\SystemRoot\system32\DRIVERS\mouclass.sys
\SystemRoot\system32\DRIVERS\cdrom.sys
\SystemRoot\system32\DRIVERS\GEARAspiWDM.sys
\SystemRoot\system32\DRIVERS\wmiacpi.sys
\SystemRoot\system32\DRIVERS\blbdrive.sys
\SystemRoot\system32\DRIVERS\CompositeBus.sys
\SystemRoot\system32\DRIVERS\mssmbios.sys
\SystemRoot\system32\DRIVERS\AgileVpn.sys
\SystemRoot\system32\DRIVERS\rasl2tp.sys
\SystemRoot\system32\DRIVERS\ndistapi.sys
\SystemRoot\system32\DRIVERS\ndiswan.sys
\SystemRoot\system32\DRIVERS\raspppoe.sys
\SystemRoot\system32\DRIVERS\raspptp.sys
\SystemRoot\system32\DRIVERS\rassstp.sys
\SystemRoot\system32\DRIVERS\termdd.sys
\SystemRoot\system32\DRIVERS\swenum.sys
\SystemRoot\system32\DRIVERS\ks.sys
\SystemRoot\system32\DRIVERS\iwdbus.sys
\SystemRoot\system32\DRIVERS\umbus.sys
\SystemRoot\system32\DRIVERS\iusb3hub.sys
\SystemRoot\system32\DRIVERS\usbhub.sys
\SystemRoot\System32\Drivers\NDProxy.SYS
\SystemRoot\System32\Drivers\RTSUVSTOR.sys
\SystemRoot\system32\DRIVERS\usbccgp.sys
\SystemRoot\system32\DRIVERS\hidusb.sys
\SystemRoot\system32\DRIVERS\HIDCLASS.SYS
\SystemRoot\system32\DRIVERS\kbdhid.sys
\SystemRoot\system32\DRIVERS\mouhid.sys
\SystemRoot\System32\Drivers\crashdmp.sys
\SystemRoot\System32\Drivers\dump_iaStor.sys
\SystemRoot\System32\Drivers\dump_dumpfve.sys
\SystemRoot\System32\win32k.sys
\SystemRoot\System32\drivers\Dxapi.sys
\SystemRoot\System32\drivers\dxg.sys
\SystemRoot\System32\TSDDD.dll
\SystemRoot\System32\framebuf.dll
\SystemRoot\System32\ATMFD.DLL
\SystemRoot\system32\DRIVERS\nwifi.sys
\SystemRoot\system32\DRIVERS\ndisuio.sys
\SystemRoot\system32\DRIVERS\bowser.sys
\SystemRoot\System32\drivers\mpsdrv.sys
\SystemRoot\system32\DRIVERS\mrxsmb.sys
\SystemRoot\system32\DRIVERS\mrxsmb10.sys
\SystemRoot\system32\DRIVERS\mrxsmb20.sys
\SystemRoot\System32\DRIVERS\srvnet.sys
\SystemRoot\System32\DRIVERS\srv2.sys
\SystemRoot\System32\DRIVERS\srv.sys
\SystemRoot\system32\DRIVERS\vwifimp.sys
\SystemRoot\system32\DRIVERS\USBSTOR.SYS
\SystemRoot\System32\Drivers\fastfat.SYS
\??\C:\Windows\system32\drivers\MBAMSwissArmy.sys
\??\C:\Windows\system32\drivers\mbamchameleon.sys
\Windows\System32\ntdll.dll
\Windows\System32\smss.exe
\Windows\System32\apisetschema.dll
----------- End -----------
Done!
 
Scan started
Database versions:
  main:    v2016.01.24.05
  rootkit: v2016.01.20.01
 
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...
Done!
Drive 0
This is a System drive
Scanning MBR on drive 0...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: F58BB875
 
Partition information:
 
    Partition 0 type is Other (0xde)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 63  Numsec = 80262
    Partition is not bootable
 
    Partition 1 type is Primary (0x7)
    Partition is ACTIVE.
    Partition starts at LBA: 81920  Numsec = 41545728
    Partition is bootable
    Partition file system is NTFS
 
    Partition 2 type is Primary (0x7)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 41627648  Numsec = 1911894016
    Partition is not bootable
    Partition file system is NTFS
 
    Partition 3 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
    Partition is not bootable
 
Disk Size: 1000204886016 bytes
Sector size: 512 bytes
 
Done!
Drive 1
Scanning MBR on drive 1...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: 0
 
Partition information:
 
    Partition 0 type is Other (0xb)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 2  Numsec = 31703038
    Partition is not bootable
    Partition file system is FAT32
 
    Partition 1 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
    Partition is not bootable
 
    Partition 2 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
    Partition is not bootable
 
    Partition 3 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
    Partition is not bootable
 
Disk Size: 16231956480 bytes
Sector size: 512 bytes
 
Done!
Scan finished
=======================================
 
 
Removal queue found; removal started
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\VBR-0-0-63-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\VBR-0-1-81920-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\VBR-0-2-41627648-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-r.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-1-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\VBR-1-0-2-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-1-r.mbam...
Removal finished
 

Rkill 2.8.3 by Lawrence Abrams (Grinler)
Copyright 2008-2016 BleepingComputer.com
More Information about Rkill can be found at this link:
 
Program started at: 01/24/2016 09:54:38 PM in x64 mode. (Safe Mode)
Windows Version: Windows 7 Home Premium Service Pack 1
 
Checking for Windows services to stop:
 
 * No malware services found to stop.
 
Checking for processes to terminate:
 
 * No malware processes found to kill.
 
Checking Registry for malware related settings:
 
 * Advanced Explorer Setting Removed:  HideIcons [HKCU]
 
Backup Registry file created at:
 C:\Users\Amy\Desktop\rkill\rkill-01-24-2016-09-54-41.reg
 
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
 
Performing miscellaneous checks:
 
 * Windows Defender Disabled
 
   [HKLM\SOFTWARE\Microsoft\Windows Defender]
   "DisableAntiSpyware" = dword:00000001
 
Checking Windows Service Integrity: 
 
 * COM+ Event System (EventSystem) is not Running.
   Startup Type set to: Automatic
 
 * Windows Defender (WinDefend) is not Running.
   Startup Type set to: Manual
 
 * Security Center (wscsvc) is not Running.
   Startup Type set to: Automatic
 
 * Windows Update (wuauserv) is not Running.
   Startup Type set to: Automatic (Delayed Start)
 
Searching for Missing Digital Signatures: 
 
 * No issues found.
 
Checking HOSTS File: 
 
 * HOSTS file entries found: 
 
  127.0.0.1 localhost
  127.0.0.1 www.007guard.com
  127.0.0.1 007guard.com
  127.0.0.1 008i.com
  127.0.0.1 www.008k.com
  127.0.0.1 008k.com
  127.0.0.1 www.00hq.com
  127.0.0.1 00hq.com
  127.0.0.1 010402.com
  127.0.0.1 www.032439.com
  127.0.0.1 032439.com
  127.0.0.1 www.0scan.com
  127.0.0.1 0scan.com
  127.0.0.1 1000gratisproben.com
  127.0.0.1 www.1000gratisproben.com
  127.0.0.1 1001namen.com
  127.0.0.1 www.1001namen.com
  127.0.0.1 100888290cs.com
  127.0.0.1 www.100888290cs.com
  127.0.0.1 www.100sexlinks.com
 
  20 out of 15495 HOSTS entries shown.
  Please review HOSTS file for further entries.
 
Program finished at: 01/24/2016 09:56:37 PM
Execution time: 0 hours(s), 1 minute(s), and 59 seconds(s)
 
 
 
 
 
 
 


#4 ScottLPaul

ScottLPaul
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  • Local time:08:22 PM

Posted 25 January 2016 - 09:54 PM

Additional note;

 

After running all of this last night, I restarted the system in Normal mode and while I was able to Log in, all of the Desktop Icons are missing and the system is still very slow.

 

Thanks for the continued help.

 

Scott



#5 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
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  • Local time:05:22 PM

Posted 25 January 2016 - 10:34 PM

All looks clean so far.

 

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

p22002970.gif Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


p22002970.gif Download Sophos Free Virus Removal Tool and save it to your desktop.
  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View log file... (bottom left hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program


My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#6 ScottLPaul

ScottLPaul
  • Topic Starter

  • Members
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  • Local time:08:22 PM

Posted 26 January 2016 - 12:23 PM

Following are the logs as requested;

 

# AdwCleaner v5.030 - Logfile created 26/01/2016 at 08:19:31
# Updated 17/01/2016 by Xplode
# Database : 2016-01-11.2 [Local]
# Operating system : Windows 7 Home Premium Service Pack 1 (x64)
# Username : Amy - AMY-PC
# Running from : E:\AntiVirus\AdwCleaner.exe
# Option : Scan
 
***** [ Services ] *****
 
 
***** [ Folders ] *****
 
 
***** [ Files ] *****
 
 
***** [ DLL ] *****
 
 
***** [ Shortcuts ] *****
 
 
***** [ Scheduled tasks ] *****
 
 
***** [ Registry ] *****
 
 
***** [ Web browsers ] *****
 
 
########## EOF - C:\AdwCleaner\AdwCleaner[S3].txt - [567 bytes] ##########
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.0.2 (01.06.2016)
Operating System: Windows 7 Home Premium x64 
Ran by Amy (Administrator) on Tue 01/26/2016 at  8:38:56.82
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
File System: 3 
 
Successfully deleted: C:\ProgramData\productdata (Folder) 
Successfully deleted: C:\Users\Amy\AppData\Roaming\productdata (Folder) 
Successfully deleted: C:\Windows\Tasks\Uninstaller_SkipUac_Amy.job (Task) 
 
 
 
Registry: 0 
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Tue 01/26/2016 at  9:07:48.06
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 
2016-01-26 14:19:16.623 Sophos Virus Removal Tool version 2.5.5
2016-01-26 14:19:16.623 Copyright © 2009-2014 Sophos Limited. All rights reserved.
 
2016-01-26 14:19:16.623 This tool will scan your computer for viruses and other threats. If it finds any, it will give you the option to remove them.
 
2016-01-26 14:19:16.623 Windows version 6.1 SP 1.0 Service Pack 1 build 7601 SM=0x300 PT=0x1 WOW64
2016-01-26 14:19:16.623 Checking for updates...
2016-01-26 14:19:16.686 Update progress: proxy server not available
2016-01-26 14:19:16.686 Update error: failed to read remote metadata (error 4)
2016-01-26 14:19:25.406 Option all = no
2016-01-26 14:19:25.406 Option recurse = yes
2016-01-26 14:19:25.406 Option archive = no
2016-01-26 14:19:25.406 Option service = yes
2016-01-26 14:19:25.406 Option confirm = yes
2016-01-26 14:19:25.406 Option sxl = yes
2016-01-26 14:19:25.406 Option max-data-age = 35
2016-01-26 14:19:25.406 Option EnableSafeClean = yes
2016-01-26 14:19:26.498 Option vdl-logging = yes
2016-01-26 14:19:26.498 Customer ID: 094260ca9b3af99f9d4a3909fc47a743
2016-01-26 14:19:26.498 Machine ID: 497400d237e44e82ac11b57c5966d539
2016-01-26 14:19:26.498 Component SVRTcli.exe version 2.5.5
2016-01-26 14:19:26.498 Component control.dll version 2.5.5
2016-01-26 14:19:26.498 Component SVRTservice.exe version 2.5.5
2016-01-26 14:19:26.498 Component engine\osdp.dll version 1.44.1.2230
2016-01-26 14:19:26.498 Component engine\veex.dll version 3.63.0.2230
2016-01-26 14:19:26.498 Component engine\savi.dll version 9.0.0.2230
2016-01-26 14:19:26.498 Component rkdisk.dll version 1.5.30.0
2016-01-26 14:19:26.498 Version info: Product version 2.5.5
2016-01-26 14:19:26.498 Version info: Detection engine 3.63.0
2016-01-26 14:19:26.498 Version info: Detection data 5.22
2016-01-26 14:19:26.498 Version info: Build date 12/8/2015
2016-01-26 14:19:26.498 Version info: Data files added 347
2016-01-26 14:19:26.498 Version info: Last successful update (not yet updated)
 
2016-01-26 14:19:32.863 Couldn't apply option 'SXLLiveProtection' to the detection engine.
2016-01-26 14:20:03.501 SafeClean bin directory is empty.
2016-01-26 14:20:03.501 Error level 0
 
2016-01-26 14:20:08.088 Scan cancelled by user.
2016-01-26 14:20:08.088
 
------------------------------------------------------------
 
2016-01-26 14:20:20.552 Sophos Virus Removal Tool version 2.5.5
2016-01-26 14:20:20.552 Copyright © 2009-2014 Sophos Limited. All rights reserved.
 
2016-01-26 14:20:20.552 This tool will scan your computer for viruses and other threats. If it finds any, it will give you the option to remove them.
 
2016-01-26 14:20:20.552 Windows version 6.1 SP 1.0 Service Pack 1 build 7601 SM=0x300 PT=0x1 WOW64
2016-01-26 14:20:20.552 Checking for updates...
2016-01-26 14:20:20.615 Update progress: proxy server not available
2016-01-26 14:20:20.615 Update error: failed to read remote metadata (error 4)
2016-01-26 14:20:29.397 Option all = no
2016-01-26 14:20:29.397 Option recurse = yes
2016-01-26 14:20:29.397 Option archive = no
2016-01-26 14:20:29.397 Option service = yes
2016-01-26 14:20:29.397 Option confirm = yes
2016-01-26 14:20:29.397 Option sxl = yes
2016-01-26 14:20:29.397 Option max-data-age = 35
2016-01-26 14:20:29.397 Option EnableSafeClean = yes
2016-01-26 14:20:29.429 Option vdl-logging = yes
2016-01-26 14:20:29.429 Customer ID: 094260ca9b3af99f9d4a3909fc47a743
2016-01-26 14:20:29.429 Machine ID: 497400d237e44e82ac11b57c5966d539
2016-01-26 14:20:29.429 Component SVRTcli.exe version 2.5.5
2016-01-26 14:20:29.429 Component control.dll version 2.5.5
2016-01-26 14:20:29.429 Component SVRTservice.exe version 2.5.5
2016-01-26 14:20:29.429 Component engine\osdp.dll version 1.44.1.2230
2016-01-26 14:20:29.429 Component engine\veex.dll version 3.63.0.2230
2016-01-26 14:20:29.429 Component engine\savi.dll version 9.0.0.2230
2016-01-26 14:20:29.429 Component rkdisk.dll version 1.5.30.0
2016-01-26 14:20:29.429 Version info: Product version 2.5.5
2016-01-26 14:20:29.429 Version info: Detection engine 3.63.0
2016-01-26 14:20:29.429 Version info: Detection data 5.22
2016-01-26 14:20:29.429 Version info: Build date 12/8/2015
2016-01-26 14:20:29.429 Version info: Data files added 347
2016-01-26 14:20:29.429 Version info: Last successful update (not yet updated)
2016-01-26 14:20:44.249 Error level 1
 
2016-01-26 14:20:44.249 Scan completed.
2016-01-26 14:20:44.249
 
------------------------------------------------------------
 
2016-01-26 14:23:41.371 Sophos Virus Removal Tool version 2.5.5
2016-01-26 14:23:41.371 Copyright © 2009-2014 Sophos Limited. All rights reserved.
 
2016-01-26 14:23:41.371 This tool will scan your computer for viruses and other threats. If it finds any, it will give you the option to remove them.
 
2016-01-26 14:23:41.371 Windows version 6.1 SP 1.0 Service Pack 1 build 7601 SM=0x300 PT=0x1 WOW64
2016-01-26 14:23:41.371 Checking for updates...
2016-01-26 14:23:41.434 Update progress: proxy server not available
2016-01-26 14:23:43.259 Update error: failed to read remote metadata (error 4)
2016-01-26 14:23:50.404 Option all = no
2016-01-26 14:23:50.404 Option recurse = yes
2016-01-26 14:23:50.404 Option archive = no
2016-01-26 14:23:50.404 Option service = yes
2016-01-26 14:23:50.404 Option confirm = yes
2016-01-26 14:23:50.404 Option sxl = yes
2016-01-26 14:23:50.404 Option max-data-age = 35
2016-01-26 14:23:50.404 Option EnableSafeClean = yes
2016-01-26 14:23:50.435 Option vdl-logging = yes
2016-01-26 14:23:50.435 Customer ID: 094260ca9b3af99f9d4a3909fc47a743
2016-01-26 14:23:50.435 Machine ID: 497400d237e44e82ac11b57c5966d539
2016-01-26 14:23:50.435 Component SVRTcli.exe version 2.5.5
2016-01-26 14:23:50.435 Component control.dll version 2.5.5
2016-01-26 14:23:50.435 Component SVRTservice.exe version 2.5.5
2016-01-26 14:23:50.435 Component engine\osdp.dll version 1.44.1.2230
2016-01-26 14:23:50.435 Component engine\veex.dll version 3.63.0.2230
2016-01-26 14:23:50.435 Component engine\savi.dll version 9.0.0.2230
2016-01-26 14:23:50.435 Component rkdisk.dll version 1.5.30.0
2016-01-26 14:23:50.435 Version info: Product version 2.5.5
2016-01-26 14:23:50.435 Version info: Detection engine 3.63.0
2016-01-26 14:23:50.435 Version info: Detection data 5.22
2016-01-26 14:23:50.435 Version info: Build date 12/8/2015
2016-01-26 14:23:50.435 Version info: Data files added 347
2016-01-26 14:23:50.435 Version info: Last successful update (not yet updated)
2016-01-26 14:24:28.702 Error level 1
 
2016-01-26 14:24:28.702 Scan completed.
2016-01-26 14:24:28.702
 
------------------------------------------------------------
 
2016-01-26 14:24:34.926 Sophos Virus Removal Tool version 2.5.5
2016-01-26 14:24:34.926 Copyright © 2009-2014 Sophos Limited. All rights reserved.
 
2016-01-26 14:24:34.926 This tool will scan your computer for viruses and other threats. If it finds any, it will give you the option to remove them.
 
2016-01-26 14:24:34.926 Windows version 6.1 SP 1.0 Service Pack 1 build 7601 SM=0x300 PT=0x1 WOW64
2016-01-26 14:24:34.926 Checking for updates...
2016-01-26 14:24:34.989 Update progress: proxy server not available
2016-01-26 14:24:43.725 Option all = no
2016-01-26 14:24:43.725 Option recurse = yes
2016-01-26 14:24:43.725 Option archive = no
2016-01-26 14:24:43.725 Option service = yes
2016-01-26 14:24:43.725 Option confirm = yes
2016-01-26 14:24:43.725 Option sxl = yes
2016-01-26 14:24:43.725 Option max-data-age = 35
2016-01-26 14:24:43.725 Option EnableSafeClean = yes
2016-01-26 14:24:43.756 Option vdl-logging = yes
2016-01-26 14:24:43.772 Customer ID: 094260ca9b3af99f9d4a3909fc47a743
2016-01-26 14:24:43.772 Machine ID: 497400d237e44e82ac11b57c5966d539
2016-01-26 14:24:43.772 Component SVRTcli.exe version 2.5.5
2016-01-26 14:24:43.772 Component control.dll version 2.5.5
2016-01-26 14:24:43.772 Component SVRTservice.exe version 2.5.5
2016-01-26 14:24:43.772 Component engine\osdp.dll version 1.44.1.2230
2016-01-26 14:24:43.772 Component engine\veex.dll version 3.63.0.2230
2016-01-26 14:24:43.772 Component engine\savi.dll version 9.0.0.2230
2016-01-26 14:24:43.772 Component rkdisk.dll version 1.5.30.0
2016-01-26 14:24:43.772 Version info: Product version 2.5.5
2016-01-26 14:24:43.772 Version info: Detection engine 3.63.0
2016-01-26 14:24:43.772 Version info: Detection data 5.22
2016-01-26 14:24:43.772 Version info: Build date 12/8/2015
2016-01-26 14:24:43.772 Version info: Data files added 347
2016-01-26 14:24:43.772 Version info: Last successful update (not yet updated)
2016-01-26 14:24:47.687 Downloading updates...
2016-01-26 14:24:47.687 Update progress: [I96736] Looking for package C1A903B2-E63E-483b-982D-04BB9C457C60 1.0 
2016-01-26 14:24:47.687 Update progress: [I49502] Found supplement SAVIW32 LATEST 
2016-01-26 14:24:47.687 Update progress: [I49502] Found supplement IDE523 LATEST 
2016-01-26 14:24:47.687 Update progress: [I49502] Found supplement IDE524 LATEST 
2016-01-26 14:24:47.687 Update progress: [I49502] Found supplement IDE525 LATEST 
2016-01-26 14:24:47.687 Update progress: [I19463] Syncing product C1A903B2-E63E-483b-982D-04BB9C457C60 1
2016-01-26 14:24:47.687 Update progress: [I19463] Syncing product SAVIW32 63
2016-01-26 14:24:56.111 Update progress: [I19463] Syncing product IDE523 121
2016-01-26 14:25:05.409 Update progress: [I19463] Syncing product IDE524 131
2016-01-26 14:25:05.409 Update progress: [I19463] Syncing product IDE525 100
2016-01-26 14:25:06.236 Installing updates...
2016-01-26 14:25:06.844 Error level 1
2016-01-26 14:25:16.844 Update successful
2016-01-26 14:25:42.225 Option all = no
2016-01-26 14:25:42.225 Option recurse = yes
2016-01-26 14:25:42.225 Option archive = no
2016-01-26 14:25:42.225 Option service = yes
2016-01-26 14:25:42.225 Option confirm = yes
2016-01-26 14:25:42.225 Option sxl = yes
2016-01-26 14:25:42.225 Option max-data-age = 35
2016-01-26 14:25:42.225 Option EnableSafeClean = yes
2016-01-26 14:25:43.208 Option vdl-logging = yes
2016-01-26 14:25:43.208 Customer ID: 094260ca9b3af99f9d4a3909fc47a743
2016-01-26 14:25:43.208 Machine ID: 497400d237e44e82ac11b57c5966d539
2016-01-26 14:25:43.208 Component SVRTcli.exe version 2.5.5
2016-01-26 14:25:43.208 Component control.dll version 2.5.5
2016-01-26 14:25:43.208 Component SVRTservice.exe version 2.5.5
2016-01-26 14:25:43.208 Component engine\osdp.dll version 1.44.1.2230
2016-01-26 14:25:43.208 Component engine\veex.dll version 3.63.0.2230
2016-01-26 14:25:43.208 Component engine\savi.dll version 9.0.0.2230
2016-01-26 14:25:43.208 Component rkdisk.dll version 1.5.30.0
2016-01-26 14:25:43.208 Version info: Product version 2.5.5
2016-01-26 14:25:43.208 Version info: Detection engine 3.63.0
2016-01-26 14:25:43.208 Version info: Detection data 5.22
2016-01-26 14:25:43.208 Version info: Build date 12/8/2015
2016-01-26 14:25:43.208 Version info: Data files added 349
2016-01-26 14:25:43.208 Version info: Last successful update 1/26/2016 9:25:16 AM
 
2016-01-26 14:49:54.128 Could not open C:\hiberfil.sys
2016-01-26 14:52:59.456 Could not open C:\pagefile.sys
2016-01-26 15:01:06.162 >>> Virus 'Mal/HckPk-A' found in file C:\Program Files (x86)\Individual Software Inc\Disney Mickey's Typing Adventure\Disney Mickey's Typing Adventure_Distro.exe
2016-01-26 15:01:06.162 >>> Virus 'Mal/HckPk-A' found in file C:\Users\Public\Desktop\Disney Mickey's Typing Adventure.lnk
2016-01-26 15:01:06.162 >>> Virus 'Mal/HckPk-A' found in file HKU\S-1-5-21-3371255091-696303727-745089015-1000\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced\HideIcons
2016-01-26 15:01:06.162 >>> Virus 'Mal/HckPk-A' found in file HKU\S-1-5-21-3371255091-696303727-745089015-1000\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced\HideIcons
2016-01-26 15:01:06.162 >>> Virus 'Mal/HckPk-A' found in file HKU\S-1-5-21-3371255091-696303727-745089015-1000\Software\Microsoft\Windows\CurrentVersion\Internet Settings\WarnOnPostRedirect
2016-01-26 15:01:06.162 >>> Virus 'Mal/HckPk-A' found in file HKU\S-1-5-21-3371255091-696303727-745089015-1000\Software\Microsoft\Windows\CurrentVersion\Internet Settings\WarnOnPostRedirect
2016-01-26 15:01:06.162 >>> Virus 'Mal/HckPk-A' found in file HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\WarnOnPostRedirect
2016-01-26 15:24:34.392 Could not open C:\System Volume Information\{3808876b-c176-4e48-b7ae-04046e6cc752}
2016-01-26 16:18:27.029 Could not open C:\Windows\System32\catroot2\{127D0A1D-4EF2-11D1-8608-00C04FC295EE}\catdb
2016-01-26 16:18:27.029 Could not open C:\Windows\System32\catroot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\catdb
2016-01-26 16:18:35.001 Could not open C:\Windows\System32\config\RegBack\DEFAULT
2016-01-26 16:18:35.048 Could not open C:\Windows\System32\config\RegBack\SAM
2016-01-26 16:18:35.048 Could not open C:\Windows\System32\config\RegBack\SECURITY
2016-01-26 16:18:35.063 Could not open C:\Windows\System32\config\RegBack\SOFTWARE
2016-01-26 16:18:35.063 Could not open C:\Windows\System32\config\RegBack\SYSTEM
2016-01-26 16:39:43.299 The following items will be cleaned up:
2016-01-26 16:39:43.299 Mal/HckPk-A
2016-01-26 17:16:40.390 Threat 'Mal/HckPk-A' has been cleaned up.
2016-01-26 17:16:40.422 File "C:\Users\Public\Desktop\Disney Mickey's Typing Adventure.lnk" belongs to malware 'Mal/HckPk-A'.
2016-01-26 17:16:40.422 File "C:\Users\Public\Desktop\Disney Mickey's Typing Adventure.lnk" has been cleaned up.
2016-01-26 17:16:40.422 File "C:\Program Files (x86)\Individual Software Inc\Disney Mickey's Typing Adventure\Disney Mickey's Typing Adventure_Distro.exe" belongs to malware 'Mal/HckPk-A'.
2016-01-26 17:16:40.422 File "C:\Program Files (x86)\Individual Software Inc\Disney Mickey's Typing Adventure\Disney Mickey's Typing Adventure_Distro.exe" has been cleaned up.
2016-01-26 17:16:40.422 Registry value "HKU\S-1-5-21-3371255091-696303727-745089015-1000\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced\HideIcons" belongs to malware 'Mal/HckPk-A'.
2016-01-26 17:16:40.422 Registry value "HKU\S-1-5-21-3371255091-696303727-745089015-1000\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced\HideIcons" has been cleaned up.
2016-01-26 17:16:40.422 Registry value "HKU\S-1-5-21-3371255091-696303727-745089015-1000\Software\Microsoft\Windows\CurrentVersion\Internet Settings\WarnOnPostRedirect" belongs to malware 'Mal/HckPk-A'.
2016-01-26 17:16:40.422 Registry value "HKU\S-1-5-21-3371255091-696303727-745089015-1000\Software\Microsoft\Windows\CurrentVersion\Internet Settings\WarnOnPostRedirect" has been cleaned up.
2016-01-26 17:16:40.422 Registry value "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\WarnOnPostRedirect" belongs to malware 'Mal/HckPk-A'.
2016-01-26 17:16:40.422 Registry value "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\WarnOnPostRedirect" has been cleaned up.
2016-01-26 17:16:40.422 Removal successful
2016-01-26 17:16:40.437 Contents of SafeClean bin directory:
2016-01-26 17:16:40.515 {
2016-01-26 17:16:40.515    RecordID   : "0000000000000001",
2016-01-26 17:16:40.515    ItemType   : "1",
2016-01-26 17:16:40.515    Location   : "C:\Users\Public\Desktop\",
2016-01-26 17:16:40.515    FileName   : "Disney Mickey's Typing Adventure.lnk",
2016-01-26 17:16:40.515    ThreatName : "Mal/HckPk-A",
2016-01-26 17:16:40.515    Checksum   : "62c11d2177793dac8ea85bbe7df281dcc12cbd82eab774735185aa3bcb16107e",
2016-01-26 17:16:40.515    TimeStamp  : "Tue Jan 26 12:16:33 2016"
2016-01-26 17:16:40.515 }
2016-01-26 17:16:40.515 {
2016-01-26 17:16:40.515    RecordID   : "0000000000000002",
2016-01-26 17:16:40.515    ItemType   : "1",
2016-01-26 17:16:40.515    Location   : "C:\Program Files (x86)\Individual Software Inc\Disney Mickey's Typing Adventure\",
2016-01-26 17:16:40.515    FileName   : "Disney Mickey's Typing Adventure_Distro.exe",
2016-01-26 17:16:40.515    ThreatName : "Mal/HckPk-A",
2016-01-26 17:16:40.515    Checksum   : "b5223393f898e9fccb4fe4ab0669c8b15c5a742c7f75d268ac7c324ac1171de4",
2016-01-26 17:16:40.515    TimeStamp  : "Tue Jan 26 12:16:33 2016"
2016-01-26 17:16:40.515 }
2016-01-26 17:16:41.046 Error level 0
 


#7 Broni

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Posted 26 January 2016 - 08:03 PM

Restart in normal mode and see how things are.


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#8 ScottLPaul

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Posted 26 January 2016 - 11:26 PM

I started the computer in Normal mode and after entering my password it took 22 minutes for the desktop to appear and the desktop icons never came up.

This is the same time frame as before.



#9 Broni

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Posted 27 January 2016 - 05:05 PM

Since your computer is clean it must be some other reason for your trouble.

 

Go Start>Run (Start Search in Vista/7), type in:
msconfig
Click OK (hit Enter in Vista/7).
Windows 8/8.1 users. Press Windows logo key aa922834-ed43-40f1-8830-d5507badb56c_91. and start typing the following:
msconfig
Press Enter.

Click on Startup tab.
Click Disable all
IMPORTANT! In case of laptop, make sure, you do NOT disable any keyboard, or touchpad entries.

Click Services tab.
Put checkmark in Hide all Microsoft services
Click Disable all.

Click OK.
Restart computer in Normal Mode.

NOTE. If you use different firewall, than Windows firewall, turn Windows firewall on, just for this test, since your regular firewall won't be running.
If you use Windows firewall, you're fine.

Same problem?


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#10 ScottLPaul

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Posted 27 January 2016 - 09:02 PM

Actually, the problem is worse now. Maybe I did this wrong.

 

Now the system doesn't get to the Login screen in Normal Mode or Safe Mode.

Just a cursor.



#11 Broni

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Posted 28 January 2016 - 11:20 AM

I suspect some hardware issue...

 

Run hard drive diagnostics: http://www.bleepingcomputer.com/forums/topic28744.html/page__view__findpost__p__160520
Make sure, you select tool, which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), and make the CD bootable.
For Toshiba hard drives, see here: http://storage.toshiba.com/storage-services-support/warranty-support/software-utilities#diagnostic

Note : If you do not know how to set your computer to boot from CD follow the steps here


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#12 ScottLPaul

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Posted 29 January 2016 - 09:10 AM

Thanks for all of your help.

 

After everything else, it appears that the Hard drive is the issue.

 

It is a Samsung drive that the SeaTools doesn't even find and the built in DELL hard drive test fails.

 

I was able to pull the drive from the laptop, connect it externally to another computer and retrieve all of the information.

 

Thanks again.

 

Scott






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