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Computer slows down when using windows explorer, its fine on safe mode

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2 replies to this topic

#1 CharlyM


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  • Local time:06:02 AM

Posted 24 January 2016 - 03:29 PM

Hello, I recently fabric-restaurate my laptop, but the problem was there even before it and still is, currently running windows 10.


The problem is that whenever I open windows explorer windows explorer will not load anything (IE, wont load C), if I right click it to open the menu it only makes it worse, also my desktop icons crash constantly.


I have run some malware scanners like spyhunter and malwarebytes and while they do fount some alerts, the problem persist


Hope someone can help me,  if you need some specs or logs to be able to help me let me know which ones, thanks

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#2 nasdaq


  • Malware Response Team
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  • Location:Montreal, QC. Canada
  • Local time:07:02 AM

Posted 25 January 2016 - 09:29 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.

Can you run this tool in normal mode and post the logs?
If not then do it in safe mode with internet connection and we will see what we can do.

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.

Attach the file.
Select the "Choose a File" navigate to the location of the File.
Click the file you wish to Attach.

Click the Add reply button.

Wait for further instructions.

#3 nasdaq


  • Malware Response Team
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  • Location:Montreal, QC. Canada
  • Local time:07:02 AM

Posted 30 January 2016 - 09:51 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.

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