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BSODs, windows freezing, mouse frozen, etc..


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#1 MDonnaM

MDonnaM

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Posted 24 January 2016 - 01:53 AM

Hi, In the last 2 weeks, I have been experiencing a remarkable number of restarts, and blue screens, frozen windows, mouse

 

frozen etc.. after an unknown update that i did not authorize auto shut me down to update and not turn off my computer... I thought

 

it was MS even though i did not authorize it...  after that i recieved a few BSODS with memory dumps and always code 41?   I

 

thought it might be dust in my computer resulting in overheating so i cleaned out my computer and my power supply..  but it seems

 

to still be happening (5x earlier this evening over the course of 3 hours) so for the last 5 hours i have taken off the side of the computer for greater cooling and no crashes so far?

 

 

OS Version: Microsoft Windows 7 Enterprise, ServiceAttached File  SysnativeFileCollectionApp.zip   1.09MB   0 downloadsAttached File  Resource and Performance Monitor Jan 24-16.zip   117.38KB   0 downloads

Pack 1, 32 bit
Processor: AMD Athlon™ Dual Core Processor

4450e, x64 Family 15 Model 107 Stepping 2
Processor Count: 2
RAM: 2942 Mb
Graphics Card: NVIDIA GeForce 6150SE nForce 430,

128 Mb
Hard Drives: C: Total - 226808 MB, Free - 4968 MB;
Motherboard: ECS, Iris8
Antivirus: Webroot SecureAnywhere, Updated and

Enabled


System shut down 5Attached File  SysnativeFileCollectionApp.zip   1.09MB   0 downloadsAttached File  Resource and Performance Monitor Jan 24-16.zip   117.38KB   0 downloads times tonight

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 1/23/2016 8:18:40 PM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: Donna-PC
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power

unexpectedly.
Event Xml:
<Event

xmlns="http://schemas.microsoft.com/win/2004/08/

events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power"

Guid="{331C3B3A-2005-44C2-AC5E-

77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2016-01-

24T01:18:40.582400000Z" />
<EventRecordID>368114</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Donna-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">10</Data>
<Data

Name="BugcheckParameter1">0xf932453</Data>
<Data Name="BugcheckParameter2">0x1c</Data>
<Data Name="BugcheckParameter3">0x1</Data>
<Data

Name="BugcheckParameter4">0x82cd0199</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>



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#2 usasma

usasma

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Posted 25 January 2016 - 06:01 AM

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504
While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

Please run this report collecting tool so that we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.

 


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