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Something is rotten in my computer


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#1 LKnudson

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Posted 23 January 2016 - 03:45 PM

Things on my computer are not right - they've simply stopped working.

 

Error messages - csc.exe application error. The application was unable to start correctly (0xc0000142) Click ok to close the application. I don't have the program associated with this csc,exe so not sure where that's coming from.

 

Can't get notepad, calculator, or things like that to open. Yet I just used notepad last week. Task manager won't work, update manager won't work, My very first thought was that I needed to update something - but it won't let me.

 

I did run AVG, malwarebytes and emsisoft emergency kit - nothing was found with any of them.

 

I got looking around here last night and downloaded the tweaking.com window repair and when I shut everything down like it said to I got some more errors when I turned it back on. I got the csc.exe error same as above, lgfx tray module has stopped working persistence module has stopped working, and hkcmd module has stopped working. When I tried to run the windows repair I got a cmd.exe application error worded exactly as the first one I posted.

 

My operating system is Windows 7 professional 64 bit. I will be happy to provide any other information you need. You guys have helped me in the past, I hope someone can help me again.

 

Thanks in advance.

 

 



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#2 PuReinSAniTY

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Posted 23 January 2016 - 06:13 PM

Alright, can you please open event viewer and provide me the error code from the event log? You can find how to open event viewer here. Does Command prompt run or instantly close when you open it, if it runs can you please type Chkdsk /R and hit enter please?


they call me te java mayster


#3 LKnudson

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Posted 23 January 2016 - 06:23 PM

Alright, can you please open event viewer and provide me the error code from the event log? You can find how to open event viewer here. Does Command prompt run or instantly close when you open it, if it runs can you please type Chkdsk /R and hit enter please?

I have event viewer open but I do not know how to find the error code from the event log, or where to find it even. I'm also not sure what you are talking about with the command prompt. If it was supposed to come up when I opened this then I never saw it.



#4 PuReinSAniTY

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Posted 23 January 2016 - 06:37 PM

Follow this

  1. Open Event Viewer by clicking the Start button 4f6cbd09-148c-4dd8-b1f2-48f232a2fd33_818, clicking Control Panel, clicking System and Security, clicking Administrative Tools, and then double-clicking Event Viewer.‌ 18abb370-ac1e-4b6b-b663-e028a75bf05b_48. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

  2. In the left pane, double-click Applications and Services Logs, browse to the specific program that had an error (cmd.exe, csc.exe), and then review any error events for that program.

  3. Double-click an event to view a description and to find links to more information.

Can you give me a screen shot of your event viewer, I could point you in the right direction

 

For the command prompt do this

 

Hold the windows key + r and type cmd.exe, it should pop up with a black box, then type in Chkdsk /R  and then hit enter


Edited by PuReinSAniTY , 23 January 2016 - 06:40 PM.

they call me te java mayster


#5 LKnudson

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Posted 23 January 2016 - 06:51 PM

Follow this

  1. Open Event Viewer by clicking the Start button 4f6cbd09-148c-4dd8-b1f2-48f232a2fd33_818, clicking Control Panel, clicking System and Security, clicking Administrative Tools, and then double-clicking Event Viewer.‌ 18abb370-ac1e-4b6b-b663-e028a75bf05b_48. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

  2. In the left pane, double-click Applications and Services Logs, browse to the specific program that had an error (cmd.exe, csc.exe), and then review any error events for that program.

  3. Double-click an event to view a description and to find links to more information.

Can you give me a screen shot of your event viewer, I could point you in the right direction

 

For the command prompt do this

 

Hold the windows key + r and type cmd.exe, it should pop up with a black box, then type in Chkdsk /R  and then hit enter

I did get the screenshot, I don't know how to get it to post here.

When I did the command prompt I got this message:

Access denied as you do not have sufficient privilages

You have to invoke this utility running in elevated mode.

 

I am the only user on this computer so not sure why I wouldn't have sufficient privilages



#6 PuReinSAniTY

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Posted 23 January 2016 - 06:55 PM

You need to run it as an Administrator. Click Start, click All Programs, and then click Accessories. Right-click Command prompt, and then click Run as administrator. Now try the Chkdsk /R command, to post images look under size in the reply to topic box, you will see a small chain, look next to that and you will find a small picture, click on it


they call me te java mayster


#7 LKnudson

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Posted 23 January 2016 - 08:11 PM

Ran the command prompt with chkdsk/r again...this time it says The type of the file system is NTFS. Cannot lock current drive

 

Chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts? (Y/N)

 

I am doing something wrong with the screenshot. I've tried using paint and snipping tool and can't get a url for them to copy here.



#8 PuReinSAniTY

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Posted 23 January 2016 - 08:22 PM

I'll post back soon I'm currently writing this on my phone as the internet is down in my area

they call me te java mayster


#9 Phantom010

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Posted 23 January 2016 - 09:29 PM

You can upload your screenshot to Imgur. No account needed.

 

Once it has been uploaded, copy and paste it into your next reply.

 

 

OFa1PtD.png


Edited by Phantom010, 23 January 2016 - 09:31 PM.


#10 LKnudson

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Posted 23 January 2016 - 09:41 PM

You can upload your screenshot to Imgur. No account needed.

 

Once it has been uploaded, copy and paste it into your next reply.

 

 

OFa1PtD.png

Thanks! Let's see if this works now...fingers crossed...
And hopefully I have gotten a screenshot of the right thing.grXqJNH.png



#11 Phantom010

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Posted 23 January 2016 - 09:43 PM

Or, you can use MiniToolBox to get the events for you.

 

 

Please download MiniToolBox to your desktop and run it.

Select List Last 10 Event Viewer Errors only.

Click Go.

A report will open in Notepad. Copy/paste the content into your next reply.


Edited by Phantom010, 23 January 2016 - 09:43 PM.


#12 Phantom010

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Posted 23 January 2016 - 09:51 PM

You did manage to post your screenshot, but the info in it is of no use. Please use MiniToolBox instead.


Edited by Phantom010, 23 January 2016 - 09:51 PM.


#13 LKnudson

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Posted 23 January 2016 - 09:51 PM

Or, you can use MiniToolBox to get the events for you.

 

 

Please download MiniToolBox to your desktop and run it.

Select List Last 10 Event Viewer Errors only.

Click Go.

A report will open in Notepad. Copy/paste the content into your next reply.

MiniToolBox by Farbar  Version: 02-11-2015
Ran by user (administrator) on 23-01-2016 at 19:50:11
Running from "C:\Users\user\Downloads"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Model: OptiPlex GX620 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (01/23/2016 04:15:26 PM) (Source: Application Error) (User: )
Description: Faulting application name: regsvr32.exe, version: 6.1.7600.16385, time stamp: 0x4a5bcdd6
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000000ff0b8
Faulting process id: 0x16b4
Faulting application start time: 0xregsvr32.exe0
Faulting application path: regsvr32.exe1
Faulting module path: regsvr32.exe2
Report Id: regsvr32.exe3

Error: (01/23/2016 04:15:07 PM) (Source: Application Error) (User: )
Description: Faulting application name: DllHost.exe, version: 6.1.7600.16385, time stamp: 0x4a5bca54
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000000ff0b8
Faulting process id: 0x1584
Faulting application start time: 0xDllHost.exe0
Faulting application path: DllHost.exe1
Faulting module path: DllHost.exe2
Report Id: DllHost.exe3

Error: (01/23/2016 04:14:45 PM) (Source: Application Error) (User: )
Description: Faulting application name: DllHost.exe, version: 6.1.7600.16385, time stamp: 0x4a5bca54
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000000ff0b8
Faulting process id: 0xddc
Faulting application start time: 0xDllHost.exe0
Faulting application path: DllHost.exe1
Faulting module path: DllHost.exe2
Report Id: DllHost.exe3

Error: (01/23/2016 04:14:36 PM) (Source: Application Error) (User: )
Description: Faulting application name: DllHost.exe, version: 6.1.7600.16385, time stamp: 0x4a5bca54
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000000ff0b8
Faulting process id: 0x578
Faulting application start time: 0xDllHost.exe0
Faulting application path: DllHost.exe1
Faulting module path: DllHost.exe2
Report Id: DllHost.exe3

Error: (01/23/2016 04:14:10 PM) (Source: Application Error) (User: )
Description: Faulting application name: igfxsrvc.exe, version: 8.14.10.1930, time stamp: 0x4aba6ea4
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000000ff0b8
Faulting process id: 0x514
Faulting application start time: 0xigfxsrvc.exe0
Faulting application path: igfxsrvc.exe1
Faulting module path: igfxsrvc.exe2
Report Id: igfxsrvc.exe3

Error: (01/23/2016 04:06:07 PM) (Source: Application Error) (User: )
Description: Faulting application name: conhost.exe, version: 6.1.7601.19110, time stamp: 0x56841977
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000000ff0b8
Faulting process id: 0x17b0
Faulting application start time: 0xconhost.exe0
Faulting application path: conhost.exe1
Faulting module path: conhost.exe2
Report Id: conhost.exe3

Error: (01/23/2016 04:06:00 PM) (Source: Application Error) (User: )
Description: Faulting application name: DllHost.exe, version: 6.1.7600.16385, time stamp: 0x4a5bca54
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000000ff0b8
Faulting process id: 0x13b0
Faulting application start time: 0xDllHost.exe0
Faulting application path: DllHost.exe1
Faulting module path: DllHost.exe2
Report Id: DllHost.exe3

Error: (01/23/2016 03:46:59 PM) (Source: Application Error) (User: )
Description: Faulting application name: rstrui.exe, version: 6.1.7601.19110, time stamp: 0x56841914
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000000ff0b8
Faulting process id: 0x106c
Faulting application start time: 0xrstrui.exe0
Faulting application path: rstrui.exe1
Faulting module path: rstrui.exe2
Report Id: rstrui.exe3

Error: (01/23/2016 03:46:53 PM) (Source: Application Error) (User: )
Description: Faulting application name: DllHost.exe, version: 6.1.7600.16385, time stamp: 0x4a5bca54
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000000ff0b8
Faulting process id: 0x1610
Faulting application start time: 0xDllHost.exe0
Faulting application path: DllHost.exe1
Faulting module path: DllHost.exe2
Report Id: DllHost.exe3

Error: (01/23/2016 03:46:47 PM) (Source: Application Error) (User: )
Description: Faulting application name: DllHost.exe, version: 6.1.7600.16385, time stamp: 0x4a5bca54
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000000ff0b8
Faulting process id: 0x156c
Faulting application start time: 0xDllHost.exe0
Faulting application path: DllHost.exe1
Faulting module path: DllHost.exe2
Report Id: DllHost.exe3


System errors:
=============
Error: (01/23/2016 04:14:51 PM) (Source: DCOM) (User: )
Description: {FCC74B77-EC3E-4DD8-A80B-008A702075A9}

Error: (01/23/2016 03:41:56 PM) (Source: DCOM) (User: )
Description: {078AEF33-C48A-49F7-AFF3-A0EE810BFE7C}

Error: (01/23/2016 03:27:39 PM) (Source: DCOM) (User: )
Description: {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5}

Error: (01/23/2016 01:07:10 PM) (Source: DCOM) (User: )
Description: {1A1F4206-0688-4E7F-BE03-D82EC69DF9A5}

Error: (01/23/2016 01:06:11 PM) (Source: DCOM) (User: )
Description: {995C996E-D918-4A8C-A302-45719A6F4EA7}

Error: (01/23/2016 12:44:11 AM) (Source: DCOM) (User: )
Description: {F9717507-6651-4EDB-BFF7-AE615179BCCF}

Error: (01/23/2016 12:39:36 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (01/23/2016 12:39:29 AM) (Source: Service Control Manager) (User: )
Description: The HP LaserJet Service service terminated unexpectedly.  It has done this 1 time(s).

Error: (01/23/2016 12:31:33 AM) (Source: DCOM) (User: )
Description: {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5}

Error: (01/22/2016 11:59:00 PM) (Source: DCOM) (User: )
Description: {8CEC58AE-07A1-11D9-B15E-000D56BFE6EE}


Microsoft Office Sessions:
=========================
Error: (01/23/2016 04:15:26 PM) (Source: Application Error)(User: )
Description: regsvr32.exe6.1.7600.163854a5bcdd6unknown0.0.0.000000000c000000500000000000ff0b816b401d15633f138979dC:\Windows\system32\regsvr32.exeunknown2f2c8bc5-c227-11e5-8af0-0013722f4192

Error: (01/23/2016 04:15:07 PM) (Source: Application Error)(User: )
Description: DllHost.exe6.1.7600.163854a5bca54unknown0.0.0.000000000c000000500000000000ff0b8158401d15633e62a5377C:\Windows\system32\DllHost.exeunknown23dba118-c227-11e5-8af0-0013722f4192

Error: (01/23/2016 04:14:45 PM) (Source: Application Error)(User: )
Description: DllHost.exe6.1.7600.163854a5bca54unknown0.0.0.000000000c000000500000000000ff0b8ddc01d15633d9019869C:\Windows\system32\DllHost.exeunknown16b2e60a-c227-11e5-8af0-0013722f4192

Error: (01/23/2016 04:14:36 PM) (Source: Application Error)(User: )
Description: DllHost.exe6.1.7600.163854a5bca54unknown0.0.0.000000000c000000500000000000ff0b857801d15633d382cb27C:\Windows\system32\DllHost.exeunknown11367a28-c227-11e5-8af0-0013722f4192

Error: (01/23/2016 04:14:10 PM) (Source: Application Error)(User: )
Description: igfxsrvc.exe8.14.10.19304aba6ea4unknown0.0.0.000000000c000000500000000000ff0b851401d15633c36db06fC:\Windows\system32\igfxsrvc.exeunknown019d26ff-c227-11e5-8af0-0013722f4192

Error: (01/23/2016 04:06:07 PM) (Source: Application Error)(User: )
Description: conhost.exe6.1.7601.1911056841977unknown0.0.0.000000000c000000500000000000ff0b817b001d15632a47b7520C:\Windows\system32\conhost.exeunknowne22f89d5-c225-11e5-8af0-0013722f4192

Error: (01/23/2016 04:06:00 PM) (Source: Application Error)(User: )
Description: DllHost.exe6.1.7600.163854a5bca54unknown0.0.0.000000000c000000500000000000ff0b813b001d156329f4f124bC:\Windows\system32\DllHost.exeunknowndd8d67a7-c225-11e5-8af0-0013722f4192

Error: (01/23/2016 03:46:59 PM) (Source: Application Error)(User: )
Description: rstrui.exe6.1.7601.1911056841914unknown0.0.0.000000000c000000500000000000ff0b8106c01d1562ff78b477bC:\Windows\system32\rstrui.exeunknown3569cf41-c223-11e5-8af0-0013722f4192

Error: (01/23/2016 03:46:53 PM) (Source: Application Error)(User: )
Description: DllHost.exe6.1.7600.163854a5bca54unknown0.0.0.000000000c000000500000000000ff0b8161001d1562ff44a25dbC:\Windows\system32\DllHost.exeunknown31fdd4dc-c223-11e5-8af0-0013722f4192

Error: (01/23/2016 03:46:47 PM) (Source: Application Error)(User: )
Description: DllHost.exe6.1.7600.163854a5bca54unknown0.0.0.000000000c000000500000000000ff0b8156c01d1562ff08d3cadC:\Windows\system32\DllHost.exeunknown2e40ebae-c223-11e5-8af0-0013722f4192


**** End of log ****
 



#14 PuReinSAniTY

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Posted 24 January 2016 - 01:57 AM

Seems like phantom010 is helping, I'm still having issues with internet so he will take over from here.


they call me te java mayster


#15 dc3

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Posted 24 January 2016 - 09:47 AM

 
Please run System File Checker
 
The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.
 
Click on the Start orb rsz_1rsz_1rsz_start_orb_zpshjewtibd.png and then type cmd in the Search programs and files box.
 
In the pane above the search box Programs will appear with cmd below it, right click on cmd and select Run as administrator.
 
If you are prompted for an administrator password or for a confirmation, enter the password, or click Allow.
 
This will open the Elevated Command Prompt, it will look similar to the image below.
 
command%20prompt%20w8_zpsxjmewau9.png
 
Copy and paste sfc /scannow in the command prompt, then press Enter to start the scan.  
 
If the scan finds no integrity  problems the scan will stop.  Type in exit, then press Enter to stop the scan.
 
When the scan is finished and if intergrity issues are found, please do the following.
 
Click on the Start orb rsz_1rsz_1rsz_start_orb_zpshjewtibd.png then copy and paste the following in the Search programs and files box.
 
findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >"%userprofile%\Desktop\sfcdetails.txt"
 
This will place a new icon on the desktop titled sfcdetails.  Double click on this icon to  
the CBS log, copy and paste the log in your topic.
 
If this fails to place the icon on your desktop run the command from the Command Prompt.  Use the instructions I provided at the start of this tutorial.
 
This log may be very large, if you have problems posting it try breaking it into smaller parts.  When you copy these parts you will highlight the section you are going to copy.  If you leave that section highlighted it will give you a quick reference for where you left off.  

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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