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computer freezing


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#1 mr2005

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Posted 23 January 2016 - 01:08 PM

My computer recently starting freezing. It will just stop responding. whatever is on the screen doesn't respond, mouse cursor doesnt move.

 

I ran MSE, and Malyware Bytes. Came up clean.

 

its windows 7 Dell XPS 8300.

 

Any thoughts or what other things should i be checking?

 

thanks,


Edited by mr2005, 23 January 2016 - 01:08 PM.


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#2 Hauberk

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Posted 23 January 2016 - 01:15 PM

when this often happen?



#3 mr2005

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Posted 23 January 2016 - 08:23 PM

its happening 3-5 times a day.



#4 usasma

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Posted 25 January 2016 - 05:50 AM

Let's try looking at these reports:

1)  Please run this report collecting tool (even though you may not be reporting BSOD's) so we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 mr2005

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Posted 26 January 2016 - 01:18 AM

Hi, 

When I run BSOD inspector I get a message "BSODInspector has stopped Working" and it closes.

 

I uploaded the admin.evtv file at: https://drive.google.com/file/d/0B4ptG90xmMj0V1FNVlNPcFRkMzA/view?usp=sharing



#6 usasma

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Posted 26 January 2016 - 09:44 AM

Try the procedure here:  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

Instead of the BSOD Inspector.

 

Lot's of repeating errors in the Admin event log.

First, please uninstall the Bonjour service (from Control Panel...Programs and Features).  if it's needed, Apple Software Update will ask you to reinstall it.

DNS errors - check internet connection, update ALL networking drivers

Housecall errors - if this is Trend Micro's housecall, please uninstall it.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 mr2005

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Posted 27 January 2016 - 10:32 PM

  1. I ran  the alternate to BSOD Inpsector and attached the file to this post
  2. Bonjour Unistalled
  3. Housecall errors- this isn't sowing in my list of programs to unistall
  4. DNS errors - check internet connection, update ALL networking drivers- connection is good. I checked and windows 7says i have the most current driver for my network card. is there something else I should be updating there?

 

3. Run PERFMON System Health Report - when i do this the window opens and says Not Responding. Repeated several teims with the same result

 

THANK you for the help!

Attached Files


Edited by mr2005, 27 January 2016 - 10:40 PM.


#8 usasma

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Posted 28 January 2016 - 05:56 PM

Don't worry about the perfmon report - I don't pay much attention to it anyway (and most of the info I use is also in other reports).

 

Do not use Windows/Microsoft Update to update your 3rd party (non-Microsoft) drivers.

Microsoft doesn't provide those drivers - they are provided by the manufacturers, and (in general) aren't updated regularly.

Visit the Dell support site for your system and manually check the drivers there.

 

Is the computer still freezing after uninstalling that stuff?

 

Only 256 Windows Update hotfixes installed.  Most systems with SP1 have 350 or more.  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

C: drive only has about 8% free space.  Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance.  Please free up 15% on ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty)

This device doesn't have it's drivers installed:

 

SM Bus Controller    PCI\VEN_8086&DEV_1C22&SUBSYS_04AA1028&REV_05\3&11583659&0&FB    The drivers for this device are not installed.

Please visit the Dell website for your system and download/install the latest, W7 compatible CHIPSET drivers for your system.

 

Many, many Live Kernel Events in the WER section of the MSINFO32 report.
As I've already looked at the Admin log and suggested some fixes - if the system is still having problems then I'd strongly suggest running these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

There are many issues with the video in the WER section also - so start with the video stress tests first.

Also there are networking errors - so update ALL networking drivers (from the Dell support website).

The 2 latest BSOD's tend to confirm this diagnosis.

 

Analysis:
The following is for informational purposes only.

**************************Wed Jan 27 15:55:09.013 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\012716-28407-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.19110.amd64fre.win7sp1_gdr.151230-0600
System Uptime: 0 days 14:23:47.841
Probably caused by : pci.sys
BugCheck 9F, {3, fffffa800a4e2060, fffff800045563d8, fffffa800fffd980}
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa800a4e2060, Physical Device Object of the stack
Arg3: fffff800045563d8, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: fffffa800fffd980, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_POWER_DOWN_k57nd60a_IMAGE_pci.sys
CPUID:        "Intel® Core™ i7-2600 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3392
  BIOS Version                  A03
  BIOS Release Date             02/15/2011
  Baseboard Manufacturer        Dell Inc.
  Baseboard Product             0Y2MRG
  Manufacturer                  Dell Inc.
  Product Name                  XPS 8300  
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Jan 26 20:32:49.477 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\012616-28236-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.19110.amd64fre.win7sp1_gdr.151230-0600
System Uptime: 0 days 23:09:18.194
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+6c08 )
BugCheck 116, {fffffa800cddf2d0, fffff88004883c08, 0, 2}
BugCheck Info: VIDEO_TDR_FAILURE (116)
Arguments:
Arg1: fffffa800cddf2d0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88004883c08, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.
BUGCHECK_STR:  0x116
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys
CPUID:        "Intel® Core™ i7-2600 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3392
  BIOS Version                  A03
  BIOS Release Date             02/15/2011
  Baseboard Manufacturer        Dell Inc.
  Baseboard Product             0Y2MRG
  Manufacturer                  Dell Inc.
  Product Name                  XPS 8300  
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``



3rd Party Drivers:
The following is for information purposes only.

**************************Wed Jan 27 15:55:09.013 2016 (UTC - 5:00)**************************
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
AtiHdmi.sys                 Thu Apr  8 03:42:30 2010 (4BBD88E6)
atikmpag.sys                Mon May 17 17:30:26 2010 (4BF1B572)
atikmdag.sys                Mon May 17 17:56:09 2010 (4BF1BB79)
k57nd60a.sys                Tue Jun  8 07:40:13 2010 (4C0E2C1D)
RTKVHD64.sys                Tue Jun 22 05:27:26 2010 (4C2081FE)
iaStor.sys                  Mon Sep 13 21:23:32 2010 (4C8ECE94)
HECIx64.sys                 Tue Sep 21 12:59:04 2010 (4C98E458)
mwac.sys                    Tue Jun 17 22:06:34 2014 (53A0F42A)
MpFilter.sys                Thu Feb 26 19:21:20 2015 (54EFB880)
MBAMSwissArmy.sys           Wed Jul 29 00:26:01 2015 (55B855D9)
mbam.sys                    Tue Aug 11 13:35:19 2015 (55CA3257)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Jan 26 20:32:49.477 2016 (UTC - 5:00)**************************
tmcomm.sys                  Thu Aug 27 09:19:02 2015 (55DF0E46)
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=AtiHdmi.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=k57nd60a.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=iaStor.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=mwac.sys
http://www.carrona.org/drivers/driver.php?id=MpFilter.sys
http://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=tmcomm.sys
 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 mr2005

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Posted 28 January 2016 - 08:39 PM

thanks, will work on these tonight. 

 

whats the easiest way to see what is taking up so much space on the C drive?  I was surprised to see its that full as I worked to save all data (documents, mp3s, photos, videos) on a different drive.



#10 usasma

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Posted 29 January 2016 - 07:51 AM

Try this free program:  https://windirstat.info/


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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