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Unable to save system image-The process cannot access the file because another p


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#1 azpark1

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Posted 23 January 2016 - 10:50 AM

I am posting this here because I noticed in the thread shown below that a member suggested not trying to save a backup to an older computer.

 

http://www.bleepingcomputer.com/forums/t/588588/windows-10-create-a-backup-system-image/

 

I have a small workgroup network with 1 win10 machine (recently upgraded from win7), one win7 machine and a seagate central NAS. I have been saving system images to my NAS for several years with no problem. However after I upgraded one machine to win10 I can not save a win10 image to the NAS. I can save an image from win10 to win7 ok but cannot save image from win10 to NAS. I am able to save files from win10 to NAS so it is just the image save that is the problem. I continually get the error "The process cannot access the file because another process has locked a portion of the file".

 

When I save a win7 image to NAS it creates a .vhd file successfully. When I save image from Win10 to win7 it creates a .vhdx file successfully. The win10 to NAS  creates a .vhdx file but fails then deletes the file. Even if I disable SMB2 on win10, the backup still creates a .vhdx file then fails. I have lots of procmon and netmon traces that seem to show the problem but I don't know how to parse that info to figure out why it is happening. 

 

Help

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#2 usasma

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Posted 25 January 2016 - 05:46 AM

I'm not familiar with NAS stuff, and would suggest that you post over in the networking forums for more expert hellp:    http://www.bleepingcomputer.com/forums/f/21/networking/

 

Have you updated the software/firmware for the Seagate NAS?

What version of W10 are you using - some builds have had network issues. (The stable one's are 10240 and 10586 and AFAIK they are OK )


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