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Bsod In Win Xp Home


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7 replies to this topic

#1 ComputerMan23

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Posted 28 July 2006 - 01:10 PM

my step cousin got a BSOD, and i told him to try 'last known good config' and safe mode> system restore. now the safemode is either taking a long long time to load or its not working. he said the only thing on his screen was the safe mode in each corner. Should he try to log in as Admin?

any help would be appreciated. thanks.

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#2 Enthusiast

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Posted 28 July 2006 - 01:14 PM

We need the error code on the bsod.

#3 Albert Frankenstein

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Posted 28 July 2006 - 05:58 PM

The 'Blue Screen of Death' (or BSOD) is refered to by Microsoft as a Stop Message. They can occur for many reasons. In order to diagnose it's cause we need as much info as you can give about the stop message. Please write it down and post it back here the next time it happens. In particular, it helps to have the somewhat cryptic series of numbers about half way down the blue screen that have this sort of format:

0x0000008E (Followed by four other sets of numbers in parenthesis.)


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#4 Enthusiast

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Posted 28 July 2006 - 06:01 PM

And yes, he must log on with an account that has administrator rights to accomplish anything in safe mode.

#5 ComputerMan23

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Posted 28 July 2006 - 09:18 PM

We need the error code on the bsod.



ok its 10 pm now or so, so ill post it tomorrow when i call him back.

#6 ComputerMan23

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Posted 29 July 2006 - 01:29 PM

here is the information:


DRIVER_IRQL_NOT_LESS_OR_EQUAL


STOP (0X00000000, 0X00000002, 0X00000000, 0X00000000)

thanks.

dunno if this helps, but he has a Dell B410 desktop? uhm its the one for like 299 on their website.

thank you.

#7 Enthusiast

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Posted 29 July 2006 - 02:33 PM

Are you sure there isn't a letter or number at the end of STOP (0X00000000 ?

Most likely it is 0x0000000A

The following may help:
Troubleshooting a Stop 0x0000000A error in Windows XP
http://support.microsoft.com/?kbid=314063&sd=RMVP

#8 usasma

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Posted 30 July 2006 - 02:51 PM

Generally the symbolic name "DRIVER_IRQL_NOT_LESS_OR_EQUAL" refers to a STOP 0xD1 error. Here's a link to it's description:
http://aumha.org/win5/kbestop.php#0xd1

This error is usually caused by a corrupt driver, but may also be caused by bad or mismatched RAM, or a corrupt pagefile.

Have him describe what he did just prior to this error showing up. Also, have him search his hard drive for files ending in .dmp and .mdmp. If he finds any, we can coach him through running an analysis on them. Finally, he may want to check his event viewer for additional information on this error - here's a How-To for the Event Viewer: http://www.bleepingcomputer.com/forums/t/40108/how-to-use-event-viewer/
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