Posted 30 July 2006 - 02:51 PM
Generally the symbolic name "DRIVER_IRQL_NOT_LESS_OR_EQUAL" refers to a STOP 0xD1 error. Here's a link to it's description:http://aumha.org/win5/kbestop.php#0xd1
This error is usually caused by a corrupt driver, but may also be caused by bad or mismatched RAM, or a corrupt pagefile.
Have him describe what he did just prior to this error showing up. Also, have him search his hard drive for files ending in .dmp and .mdmp. If he finds any, we can coach him through running an analysis on them. Finally, he may want to check his event viewer for additional information on this error - here's a How-To for the Event Viewer: http://www.bleepingcomputer.com/forums/t/40108/how-to-use-event-viewer/
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