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Possible Virus ? Need Help

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3 replies to this topic

#1 Derwent


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Posted 21 January 2016 - 06:11 PM

Hi Guys


A few years back I came home to find all of my photographs scrolling on my PC as thumbnails. As you can imagine I was pretty

worried and quickly switched the computer off. On restart the process had disappeared, however all of the photos prior to me turning it off had

turned from 5-7mb files to 20-400kb size thumbnails, I have searched everywhere for the originals and never recovered them.


I've pretty much resigned myself to the pictures being lost but nobody has ever been able to explain to me what happened.


Has anyone ever heard of this happening before ?


Thanks for any help you can give me



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#2 PuReinSAniTY


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Posted 21 January 2016 - 10:39 PM

 On restart the process had disappeared, however all of the photos prior to me turning it off had

turned from 5-7mb files to 20-400kb size thumbnails.


What process was this? We may be able to recover your photos, have you installed or made any changes to your computer lately?

Edited by awesomecooldude101, 21 January 2016 - 10:41 PM.

they call me te java mayster

#3 Derwent

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Posted 22 January 2016 - 10:01 AM

Hi thanks for your reply,


I don't know what was running unfortunately, I'm referring to the process of my photos cycling through on the screen as

I came home and that process whatever it was not running when I re started the computer. I had at that time recently bought a

thing called a Phillips Stremium SL300i which basically streams your media to the TV, so I initially thought it had moved the large

images to an internal hard drive on that unit and left me with thumbnails, but I'm told that unit doesn't have a hard drive and only streams your images.

This was about 5 years back but I still have the hard drives hoping my pics are on there somewhere.

#4 PuReinSAniTY


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Posted 22 January 2016 - 05:26 PM

Ok, first we need to remove any chance of malware


1. MBAM scan

  • Please download Malwarebytes Anti-malware from here
  • Launch Malwarebytes' Anti-Malware (MBAM) 
  • Choose to try the 7 day free trial
  • Click on the tab update, then click Check for Updates
  • If an update is found, it will download and install the latest version.
  • Then on the Scanner tab select Perform full scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • When completed, a log will open in Notepad.
  • Post the log in your next reply.

2. I'd like us to scan your machine with ESET Online Scanner:

Note: You can use either Internet Explorer or Mozilla FireFox for this scan. You will however need to disable your current installed Anti-Virus, how to do so can be read here.

Note: Vista/Windows 7 users: You will need to to right-click on the either the IE or FF icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run as Administrator from the context menu.

  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png  button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the esetsmartinstaller_enu.png
       icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • On ESET: Click the Back button, then the Finish button.

Note: Do not forget to re-enable your Anti-Virus application after running the above scan!

Note: Be sure to restart the computer.


Please post all the logs in your reply, Thank you

Edited by awesomecooldude101, 22 January 2016 - 05:26 PM.

they call me te java mayster

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