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Same Error Message In Multiple Applications


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#1 SuzieQ

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Posted 28 July 2006 - 01:07 PM

Hi all-
I first encountered this problem while working on my screenplay in Final Draft, a screenplay program: "Final Draft has encountered a problem and needs to close. Sorry for the inconvenience."
After it happened several times, I figured the file was corrupted, so I converted it to a word document. Then I got the same error message, saying that "Office 97 etc. etc".
Today the computer shut down on me while using the Internet and Adobe Acrobat. Same error message, different applications. I'm losing it! I have so much work to do, and everything keeps shutting down on me.

Out of desperation I tried doing a System Restore to about a month ago, but I don't know yet how that's working.

Any of you kind folk know whats going on, and how to help?

Many thanks,
Susan

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#2 Enthusiast

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Posted 28 July 2006 - 01:17 PM

How long has this problem been happening?

Right click your "My Computer" icon on your desktop, select "properties"
Click on the "Advanced " tab
Select "Settings"
In the box that opens. "Startup and Recovery" remove the check mark to the left of "Automatically Restart"

The next time your computer does a restart it will show you a BSOD with an error code and other information which will help in diagnosing the cause.

Please post that information so we can help further.

Edited by Enthusiast, 28 July 2006 - 01:27 PM.


#3 SuzieQ

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Posted 29 July 2006 - 12:54 PM

Hi Enthusiast-
I followed your instructions, but when I restarted, I didn't get a BSOD with an error code and other information.

I don't know what to look for - does it come up automatically? Is it something I have to navigate to?

As far as how long the problem has been happening, it started about 2 weeks ago when I was working on my screenplay. The folks at Final Draft (the screenplay software that I use) said the file was probably corrupted, which happens with files you work on for a long time, like screenplays. I converted the file to a RTF file, and to a Word document, as suggested. Then I got the same error message in Word ("Word 97 has encountered a problem and needs to close.)

I thought perhaps it was just an extension of the corrupted file problem, but then it happened to me with Adobe Acrobat, and Internet Explorer. Perhaps the file had been corrupted, and corrupted my hard drive?

Anyway, I would like to post the BSOD with the information that will help diagnose the problem, if I could just get to it!

Many thanks,
Susan

#4 Enthusiast

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Posted 29 July 2006 - 02:46 PM

If you removed the checkmark as in my post above if there was going to be a bsod there would have been. That makes this a more complex problem.

Is the computer spontaneously rebooting, does it shutdown and stay off, or are programs just closing?

I suggest that you backup that document on a cd in case your computer becomes unuseable.

Being that there is no error message and if the computer is shutting down it may be an overheating problem.

Is this a desktop or a laptop?

#5 SuzieQ

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Posted 30 July 2006 - 01:38 PM

Hi Enthusiast-
The computer is not shutting down - just programs that I am working in.

This is a Compaq desktop.

Is it possible that a corrupted file may have corrupted the hard drive?

Also, I've noticed in the last month that my computer takes a really long time to start up. That tells me that too many things are loading at startup. I'd like to get rid of some, but I don't know where to start.

Is this slow startup related to the error messages I'm getting with all these programs, or is it a completely different problem?

Thanks,
Susan

#6 Enthusiast

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Posted 31 July 2006 - 04:41 AM

You can manage the startup menu with the following ap, Startup Inspector, which also helps you identify the startup items so you do not disable essential aps and system services (firewall, antivirus and antimalware aps, etc)

Startup Inspector (manages startup menu – helps you identify aps in the startup menu so you can disable unnecessary programs from running in the background when they are not needed)

And

Startup Monitor (a small freeware ap available on the same page to notify you and require your permission for any program to add itself to your startup menu)

http://www.windowsstartup.com/download.php

Have you installed or uninstalled any software or hardware just before the problem began?

Try the following as it cannot do any harm and may help:

Sfc /scannow

Start -> Run and type in
cmd

Then, in the black box that appears (DOS emulator), type

sfc /scannow

Make sure that you leave a space between the sfc and the /.

Windows will then check that all operating system files are in place and original (not corrupted).

Edited by Enthusiast, 31 July 2006 - 04:43 AM.


#7 Albert Frankenstein

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Posted 31 July 2006 - 06:52 AM

After following Enthusiast's capable advice, I would begin looking for malware on this computer. I probably wouldn't hurt to test the memory also.
ALBERT FRANKENSTEIN
I'M SO SMART IT'S SCARY!


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#8 SuzieQ

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Posted 31 July 2006 - 10:50 AM

Hi Enthusiast-
While running the scannow as per your instructions, I am being prompted to insert my Windows XP home edition CD Rom. I do not have that, or at least I don't think I do. My computer came with XP loaded onto it. I have the Microsoft Works CD, but that's not what's being requested.

It says "files that are required for Windows to run properly must be copied to the DLL Cache." Then the prompt for the XP CD-Rom.

I'm stymied. I have Office 97 loaded onto this computer, as well as Microsoft works. Is that causing a problem?

I am going to perform the suggested operations for a slow computer that are listed at the top of this forum. Perhaps that will help.

In answer to your question, no I have not downloaded any hardware or software lately. In writing my screenplay, however, I did a lot of internet surfing and I think that's where the problem began.

Albert F, what do you mean by "check the memory?"

As you can see, your dealing with a novice here! But a determined one!
Many thanks,
susan

#9 SuzieQ

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Posted 31 July 2006 - 12:50 PM

Here's the latest:
While following instructions on the above posting for a slow computer :

I updated all my malware/antivirus software, and attempted to run these programs in the safe mode.

I was unable to run Mcaffee in safe mode.

I was stopped when I ran Spybot in safe mode with this message: The process cannot access the file because it is being used by another process.

I was unable to run a2 in safe mode - when I was unable to download upgrades in safe mode, the program stopped.

Ad-Aware, in safe mode, told me my definitions were 46 days old, even though I had updated them in Normal mode. I was, however, able to run the program with the old definitions.

I was able to run Spyblaster.

Now I'm going to try running all the other programs in Normal mode.

Thanks,
susan

#10 Enthusiast

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Posted 31 July 2006 - 01:29 PM

Here's a few web based scans. Pick a few of them and run them using Internet Explorer (they require Active X - if prompted to download an Active X aplet do so)

Kaspersky Anti-Virus Web Scanner
http://www.kaspersky.com/service?chapter=161739400#betatest
and
File scanner and virus scanner
http://www.kaspersky.com/scanforvirus


Panda Activescan
http://www.pandasoftware.com/activescan/co...n_principal.htm
http://www.pandasoftware.com/products/activescan.htm

Trend Micro antivirus and malware scan:
http://housecall-beta.trendmicro.com/en/st...orp.asp?id=scan

Etrust Anti-virus web scanner
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx.

Avast Online scan
http://onlinescan.avast.com/

F Secure online scan
http://support.f-secure.com/ols/start.html

Ewido Online scan
http://www.ewido.net/en/onlinescan/

Then run these:

Trojan scans –
Sygate Trojanscan
http://scan.sygatetech.com/pretrojanscan.html


Windows Security Trojanscan
http://windowsecurity.com/trojanscan
See instructions for it here:
http://www.windowsecurity.com/trojanscan/trojanscan.asp

Parasite scan from Aumha:
http://www.aumha.org/a/noads.php
or here:
http://www.aumha.org/win5/a/noads2.htm


Lets see if they pick up anything.

#11 SuzieQ

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Posted 31 July 2006 - 03:38 PM

Will do - can you explain the difference between the programs you listed, and the ones I already have and ran (spyblaster, spybot, a-squared, ad-aware).

Also, if all of these are programs that are downloaded, will they complicate matters by taking up space on my harddrive? Or are they so relatively small that they're not slowing my computer down?

Thanks,
susan

#12 Albert Frankenstein

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Posted 31 July 2006 - 03:45 PM

can you explain the difference between the programs you listed, and the ones I already have and ran (spyblaster, spybot, a-squared, ad-aware).

Well, first of all no one program can find everything. For instance, an anti virus program is probably not going to find adware and vice versa. It takes more than one program to find all malware. Even that being said some malware can still hide, but can be ferreted out by an experienced person, or a novice with the help of an experienced person.

Also, if all of these are programs that are downloaded, will they complicate matters by taking up space on my harddrive? Or are they so relatively small that they're not slowing my computer down?

You do not actually download these programs. That is why they are called 'on line' scanners. You may be required to download a control though, but this is very small indeed.

The idea is to try these on line scanners because if your computer in fact has malware, it can hamper the successful installation of tools to find and remove it. In this case on line scanners at least have a chance of succeeding where installed programs may fail.
ALBERT FRANKENSTEIN
I'M SO SMART IT'S SCARY!


Currently home chillin' with the fam and my two dogs!


#13 SuzieQ

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Posted 01 August 2006 - 07:30 AM

Thanks!

Regarding Kapersky:
Is the first one you listed a beta test? (as the file name suggests) - I don't know which one to use, and none match the numbers of the file you listed-

The Kapersky filescan prompts me to pick a file, one at a time. It mentions creating a zip file - can I do that for (most of ) my C drive, and scan it all at once? I don't think I can do one file at a time...


I'm running Panda at the moment, and it appears to be picking up some stuff. I know I don't have to run all the programs you listed, but if you have a moment to answer my above question, I'd like to know it for future reference.

Many thanks,
Susan

#14 Albert Frankenstein

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Posted 01 August 2006 - 07:35 AM

The Kapersky filescan prompts me to pick a file, one at a time. It mentions creating a zip file - can I do that for (most of ) my C drive, and scan it all at once? I don't think I can do one file at a time...

Skip that, that is not what we want. You are referring to the file scanner and that is different than a computer scanner, per se. What the file scanner does is scan one particular file that you deem to be suspicious, but we have not come to that bridge yet.
ALBERT FRANKENSTEIN
I'M SO SMART IT'S SCARY!


Currently home chillin' with the fam and my two dogs!


#15 SuzieQ

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Posted 01 August 2006 - 12:51 PM

Albert F or Enthusiast:
Yikes! this Panda program has picked up tons of spyware programs, and some hacking tools, but it costs money to "disinfect" my computer -

Am I supposed to order that program, or is there a way around it? Apparently, this program detects it but does not eliminate it. I'll create and save a report, and wait for further instructions...

Many thanks,
susan




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