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Acer logo screen appears twice


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9 replies to this topic

#1 kaah02

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Posted 21 January 2016 - 01:48 PM

Whenever I press the start button I get the Acer logo screen and the loading dots move without a problem.

Then I get a black screen for a couple of seconds and then the Acer logo screen again, but this time the loading dots won't move, as if something went wrong, it stays that way (frozen) for a while, after that the windows loading screen appears (nothing written just those moving loading dots) and I finally get the windows lock screen.  I don't think this should be happening, it happens both when the fast startup is enabled or disabled. 



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#2 MadmanRB

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Posted 21 January 2016 - 02:07 PM

Actually you may want to turn off fast boot, it can actually cause slowdown over time.

Especially on SSD's


Edited by MadmanRB, 21 January 2016 - 02:08 PM.

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#3 kaah02

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Posted 21 January 2016 - 02:27 PM

Actually you may want to turn off fast boot, it can actually cause slowdown over time.

Especially on SSD's

It was off, but a windows update messed up my settings and enabled it again.



#4 MadmanRB

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Posted 21 January 2016 - 02:29 PM

Yeah had that happen to me as well, best to turn it off again.

Trust me fast boot is a total pile of crap


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#5 kaah02

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Posted 21 January 2016 - 02:35 PM

Now back to my question. Someone recommended that I update the BIOS to try to solve the problem, but I'm not an expert. A lot of people don't recommend this procedure so I haven't done anything yet. I got this laptop two weeks ago and everything was fine until two days ago when I installed two windows updates, but no one seems to be having the same problem.


Edited by kaah02, 21 January 2016 - 02:35 PM.


#6 MadmanRB

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Posted 21 January 2016 - 02:38 PM

Me I kind of do have the same issue, but I pay it no mind as long as it can log in.

But perhaps something else is going on, can you give us your specs?

Install speccy and give us its output

 

https://www.piriform.com/docs/speccy/using-speccy/publishing-a-speccy-profile-to-the-web


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#7 kaah02

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Posted 21 January 2016 - 05:20 PM

Operating System
Windows 10 Home Single Language 64-bit
CPU
Intel Core i7 5500U @ 2.40GHz 47 °C
Broadwell-U 14nm Technology
RAM
8,00GB Single-Channel DDR3 @ 798MHz (11-11-11-28)
Motherboard
Acer ZORO_BH (U3E1) 35 °C
Graphics
Generic PnP Monitor (1366x768@60Hz)
Intel HD Graphics 5500 (Acer Incorporated [ALI])
2047MB NVIDIA GeForce 920M (Acer Incorporated [ALI]) 36 °C
ForceWare version: 361.43
SLI Disabled
Storage
931GB Western Digital WDC WD10JPVX-22JC3T0 (SATA) 28 °C
Optical Drives
HL-DT-ST DVDRAM GUC0N
Audio
Realtek High Definition Audio


#8 MadmanRB

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Posted 21 January 2016 - 05:23 PM

Hrm your issue could be related to your GPU, sometimes the GPU has to play catch up plus even if this machine came with windows 10 doesnt mean all of its components are compliant with it.

Windows 10 does have its hardware hiccups


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#9 kaah02

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Posted 22 January 2016 - 02:04 PM

I've recently updated the GPUs drivers, maybe this has something to do with the issue...



#10 MadmanRB

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Posted 22 January 2016 - 03:41 PM

I've recently updated the GPUs drivers, maybe this has something to do with the issue...

 

Perhaps it does, a lot of people are having issues with drivers on windows 10.

Its not as drastic as what happened with Vista but it is sure causing havoc


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