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System freezes and sound loops, system won't restart


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#1 brandonwowz

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Posted 19 January 2016 - 08:18 PM

I have been dealing with an issue that has me stumped. My system will randomly freeze, either the screen freezes completely and the sound begins to loop, or the sound stops and the screen goes black (the monitor says no signal). My only option is to press the power button, and then the computer won't restart. When I attempt to turn it back on the fan runs loudly, you can hear the hard drive begin to spin, but the fan never slows down and the screen remains black. The only information in event viewer is error 6008. Please help me.



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#2 brandonwowz

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Posted 19 January 2016 - 09:26 PM

I found a BSOD diagnostic tool and ran it, even though I'm not experiencing BSOD, I thought it could prove helpful.

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#3 usasma

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Posted 20 January 2016 - 08:48 AM

Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

Make sure that you have ALL available Windows Updates

 

Make sure that you have the latest updates for your USB Wireless 802.11 b/g Adaptor and your Belkin Wireless Adapter

I'd suggest only using one of them - and uninstalling the software for the other, then physically remove it from the system.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#4 brandonwowz

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Posted 20 January 2016 - 01:04 PM

Here you go, sir. The USB Wireless adapter is the Belkin.

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Edited by brandonwowz, 20 January 2016 - 01:07 PM.


#5 usasma

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Posted 21 January 2016 - 06:13 AM

I initially thought the same, but then found that there are 2 different hardware ID's for the devices

 

Lot's of Windows Defender errors and wireless errors

I suspect:

- malware

- problems with the wireless device

- corruption of the Windows Defender files (least likely)

 

Please scan with an independent antivirus (in case yours is compromised)

 

Try these free scans (from this link: https://www.us-cert.gov/ncas/alerts/TA15-286A ):

           F-Secure
           https://www.f-secure.com/en/web/home_global/online-scanner (link is external)

           McAfee
           http://www.mcafee.com/uk/downloads/free-tools/stinger.aspx (link is external)

           Microsoft
           http://www.microsoft.com/security/scanner/en-us/default.aspx (link is external)

           Sophos
           https://www.sophos.com/en-us/products/free-tools/virus-removal-tool.aspx (link is external)

           Trend Micro
           http://housecall.trendmicro.com/ (link is external)

    The above are examples only and do not constitute an exhaustive list. The U.S. Government does not endorse or support any particular product or vendor.

 

 

Can you use a wired connection?  If so, uninstall the Belkin wireless device and physically remove it from the system

Then test with the wired connection for a while.

Also, while you're in the system, generate a new copy of the collection app (the BSOD diagnostic tool that you first posted)

That way we can check to see if that other wireless device is still there.

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 brandonwowz

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Posted 21 January 2016 - 03:23 PM

I can't do a wired connection because of the placement of the router. I've used Malware bytes to scan for Malware to no avail, I will use one of the options you listed and get back with the results.



#7 brandonwowz

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Posted 21 January 2016 - 04:03 PM

Trend Micro found 0 threats.



#8 usasma

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Posted 21 January 2016 - 05:17 PM

If you can't use a wire, then the only other ways to rule out the wireless USB are:

- to purchase a PCI/PCIe wireless card that plugs into the motherboard

- to do without internet while testing (several days)

- to reinstall Windows to see if there's a corruption in the operating system


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 brandonwowz

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Posted 21 January 2016 - 08:19 PM

While taking a look on the inside of the case, I noticed one of the unused power cables from the power supply hanging down and contacting the case. Since I have moved it up away from the case I haven't had a problem (it's only been a few hours), I'll report back in a couple of days to inform everyone if this solved the issue.



#10 usasma

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Posted 22 January 2016 - 05:31 AM

I'm glad that you found it and I hope that you've fixed it.
Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#11 brandonwowz

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Posted 24 January 2016 - 03:48 PM

Been a couple of days, no events as of yet. I'm wondering if the wire hanging down wasn't causing some sort of mini surge.






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