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Network connectivity problem


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5 replies to this topic

#1 bobyboy

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Posted 19 January 2016 - 02:08 PM

Recently been receiving the following message 'One or more protocols are missing'
Info listed being ' Window sockets registery entries required for network connectivity are missing.
 
How do I rectify this?

Edited by bobyboy, 19 January 2016 - 02:47 PM.


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#2 Niweg

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Posted 19 January 2016 - 02:16 PM

 Why the same question 3 times in a single post?  Anyhoo, I think I'd start by opening an administrator command prompt and issuing this command: sfc /scannow.  That will check for and attempt recovery of corrupt files.  If that didn't help, I'd try doing a System Restore to a time before the problem started.  If neither of these help, I'd post an inquiry in the Am I infected forum because you could have been infected by some form of malware.  

 Things like this are why I make regular backups because they can happen to any computer at any time.

`

 Good luck.


Make regular full system backups or you'll be sorry sooner or later.


#3 usasma

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Posted 20 January 2016 - 07:37 AM

While in the Admin Command Prompt, try these 3 commands (actually, I think you only need the last one, but we routinely do all 3 at work for connection problems):

Press "Enter" after each one.  Let us know if there are any failures, but keep on going with it until you're done.

 

netsh int tcp reset

 

netsh int ip reset

 

netsh winsock reset

 

 

 

Then reboot the system and see if it works.


Edited by usasma, 20 January 2016 - 07:38 AM.

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#4 bobyboy

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Posted 20 January 2016 - 12:14 PM

While in the Admin Command Prompt, try these 3 commands (actually, I think you only need the last one, but we routinely do all 3 at work for connection problems):

Press "Enter" after each one.  Let us know if there are any failures, but keep on going with it until you're done.

 

netsh int tcp reset

 

netsh int ip reset

 

netsh winsock reset

 

Then reboot the system and see if it works.

 

Tried netsh int ip reset and got the following message - resetting failed - access is denied.



#5 bobyboy

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Posted 20 January 2016 - 12:24 PM

 Why the same question 3 times in a single post?  Anyhoo, I think I'd start by opening an administrator command prompt and issuing this command: sfc /scannow.  That will check for and attempt recovery of corrupt files.  If that didn't help, I'd try doing a System Restore to a time before the problem started.  If neither of these help, I'd post an inquiry in the Am I infected forum because you could have been infected by some form of malware.  

 Things like this are why I make regular backups because they can happen to any computer at any time.

`

 Good luck.

Tried the above and got the following message:

 

FOUND CORRUPT FILES BUT WAS UNABLE TO FIX THEM.



#6 Niweg

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Posted 20 January 2016 - 03:08 PM

 Here are the things I'd try in this order:

1) Go back to a restore point from before the problem started.  This requires that you've enabled system restore.

2) Restore from a full system backup.  If you don't have one, start making them as soon as you recover!

3) Back your data up and restore to factory settings.

`

 Good luck.


Make regular full system backups or you'll be sorry sooner or later.





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