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Different BSOD? (Pale Blue SOD )


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#1 tonllwyd

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Posted 18 January 2016 - 04:26 AM

Hi all, I'm having problems with PC crashing,It's not the same as BSOD,IT has a pale blue background,and comes with the same message " Your PC ran into a problem and needs to restart.We are collecting some error information from Microsoft,search online "                                                                                                                           Under the above message, I get the message, "WHEA UNCORRECTABLE ERROR"  It's the same message every time,and I have to knock my PC off by pressing the button on it,the one i use to start up.                                                                                                                                                                                                                                                                         Any thoughts on the matter would be very welcome, Thank's for your time. tonllwyd.



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#2 usasma

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Posted 18 January 2016 - 09:26 PM

It appears that this is the "new" BSOD - it likely has a sad face :( icon also

The error is a STOP 0x124 error - one that is reported by the CPU to Windows

More info on it here:  http://www.carrona.org/bsodindx.html#0x00000124

 

Please run this report collecting tool so that we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 tonllwyd

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Posted 21 January 2016 - 04:24 AM

usasma,my apologies for not replying ,sooner , .i have downloaded the requested zip file,but i can't upload it to you because, I don't know how , and botched all my attempts..So ,if you could tell me the way to do it, I'd  get the results and upload them to you. ,Do you want the  zip file, or the unzipped version? Thanks for your patients,Tonllwyd.                                                                                                                                                            



#4 usasma

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Posted 21 January 2016 - 05:03 PM

If you upload it here, it'll have to be a zip file.

To do this, scroll to the bottom of the page.  Just past the "Reply to this topic" on the very far right side of the page is a link for "More Reply Options" - click on that.

Then scroll down past the window that you type your reply in, and on the left will be an option to Attach Files.

Use the Browse button to select the file, then use the Attach This File button to attach it.

 

If that doesn't work for you, another option is to upload the file(s) to a free file hosting service (such as OneDrive or DropBox)

Ensure that they are shared, and then post a link to them here.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 tonllwyd

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Posted 22 January 2016 - 04:31 AM

Hi usasma,,I hope this is ok

Attached Files



#6 usasma

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Posted 22 January 2016 - 05:41 AM

Is there any reason that you haven't updated to the Fall Update (Threshold 2, TH2, 1511)?

 

Your UEFI/BIOS (version 0313) dates from 2009.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

You have a Realtek RTL8191SU Wireless LAN 802.11n USB 2.0 Network Adapter:

I do not recommend using wireless USB network devices.
These wireless USB devices have many issues with Win7 and later systems - using older drivers with them is almost certain to cause a BSOD.
Should you want to keep using these devices, be sure to have the latest W7/8/8.1/10 drivers - DO NOT use older drivers!!!
An installable wireless PCI/PCIe card that's plugged into your motherboard is much more robust, reliable, and powerful.


There are several ApphelpHardBlock errors in the WER section of MSINFO32.
I suspect that this means that you have incompatible software installed.
The ApphelpHardBlock message means that an incompatible program has been blocked, but it does not specify which program it is.
Please check your older software for compatibility with this version of Windows.

Look at all the older drivers in the listing below.  There is a lot of older software on your system that's likely to be incompatible.  Start by removing all of the older programs (Windows my block the uninstallation of the one's that were from the ApphelpHardBlock system - don't worry about that.

 

The BSOD's show hardware/compatibility/low-level driver type errors, while the WER section of the MSINFO32 report shows video problems (STOP 0x117 errors).

Please follow these troubleshooting suggestions:  http://www.sysnative.com/forums/bsod-kernel-dump-analysis-debugging-information/35-video-tdr-timeout-0x116-0x117.html#post29532
Also, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

Analysis:
The following is for informational purposes only.

**************************Sun Jan 17 04:33:07.877 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\011716-15515-01.dmp]
Windows 10 Kernel Version 10240 MP (4 procs) Free x64
Built by: 10240.16644.amd64fre.th1.160104-1507
System Uptime: 0 days 0:15:00.609
Probably caused by : GenuineIntel
BugCheck 124, {0, ffffe00128e0f028, b2000040, 800}
BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe00128e0f028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000b2000040, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000800, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_BUS
CPUID:        "Intel® Core™2 Quad CPU    Q8300  @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: 2508
  BIOS Version                  0313   
  BIOS Release Date             07/03/2009
  Manufacturer                  System manufacturer
  Baseboard Manufacturer        ASUSTeK Computer INC.
  Product Name                  System Product Name
  Baseboard Product             P5QPL-AM
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Jan 17 04:18:13.283 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\011716-24281-01.dmp]
Windows 10 Kernel Version 10240 MP (4 procs) Free x64
Built by: 10240.16644.amd64fre.th1.160104-1507
System Uptime: 0 days 0:00:06.015
Probably caused by : GenuineIntel
BugCheck 124, {0, ffffe00129e738f8, 0, 0}
BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe00129e738f8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_BUS_PRV
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Jan 16 06:01:57.187 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\011616-17421-01.dmp]
Windows 10 Kernel Version 10240 MP (4 procs) Free x64
Built by: 10240.16590.amd64fre.th1_st1.151104-1714
System Uptime: 0 days 0:14:45.918
Probably caused by : GenuineIntel
BugCheck 124, {0, ffffe000784df028, b2000040, 800}
BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe000784df028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000b2000040, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000800, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  WmiPrvSE.exe
FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_BUS
CPUID:        "Intel® Core™2 Quad CPU    Q8300  @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: 2508
  BIOS Version                  0313   
  BIOS Release Date             07/03/2009
  Manufacturer                  System manufacturer
  Baseboard Manufacturer        ASUSTeK Computer INC.
  Product Name                  System Product Name
  Baseboard Product             P5QPL-AM
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Jan 16 05:45:49.878 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\011616-27703-01.dmp]
Windows 10 Kernel Version 10240 MP (4 procs) Free x64
Built by: 10240.16590.amd64fre.th1_st1.151104-1714
System Uptime: 0 days 0:23:39.610
Probably caused by : GenuineIntel
BugCheck 124, {0, ffffe0004182c028, b2000040, 800}
BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe0004182c028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000b2000040, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000800, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_BUS
CPUID:        "Intel® Core™2 Quad CPU    Q8300  @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: 2508
  BIOS Version                  0313   
  BIOS Release Date             07/03/2009
  Manufacturer                  System manufacturer
  Baseboard Manufacturer        ASUSTeK Computer INC.
  Product Name                  System Product Name
  Baseboard Product             P5QPL-AM
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Jan 14 04:26:07.359 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\011416-26312-01.dmp]
Windows 10 Kernel Version 10240 MP (4 procs) Free x64
Built by: 10240.16590.amd64fre.th1_st1.151104-1714
System Uptime: 0 days 0:40:45.091
Probably caused by : GenuineIntel
BugCheck 124, {0, ffffe000e6dcf028, b2000040, 800}
BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe000e6dcf028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000b2000040, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000800, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  taskhostw.exe
FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_BUS
CPUID:        "Intel® Core™2 Quad CPU    Q8300  @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: 2508
  BIOS Version                  0313   
  BIOS Release Date             07/03/2009
  Manufacturer                  System manufacturer
  Baseboard Manufacturer        ASUSTeK Computer INC.
  Product Name                  System Product Name
  Baseboard Product             P5QPL-AM
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``



3rd Party Drivers:
The following is for information purposes only.

**************************Sun Jan 17 04:33:07.877 2016 (UTC - 5:00)**************************
pcouffin.sys                Tue Dec  5 09:39:30 2006 (457584A2)
PxHlpa64.sys                Wed Oct 17 14:25:02 2007 (4716537E)
AsIO.sys                    Mon Apr  6 03:21:08 2009 (49D9AD64)
L1E62x64.sys                Thu Sep 22 02:26:32 2011 (4E7AD518)
ASACPI.sys                  Thu Nov  1 21:54:34 2012 (509327DA)
RTL8192su.sys               Thu Mar 28 03:41:32 2013 (5153F42C)
HWiNFO64A.SYS               Sun Nov 23 11:24:07 2014 (54720A27)
atikmpag.sys                Tue Jan 13 11:20:43 2015 (54B545DB)
atikmdag.sys                Tue Jan 13 11:48:21 2015 (54B54C55)
voxaldriverx64.sys          Mon May  4 02:45:07 2015 (55471573)
AtihdWT6.sys                Mon May 25 21:21:51 2015 (5563CAAF)
intelide.sys                Thu Jul  9 23:12:53 2015 (559F3835)
intelppm.sys                Thu Jul  9 23:12:59 2015 (559F383B)
networx.sys                 Fri Sep  4 15:14:06 2015 (55E9ED7E)
RTKVHD64.sys                Fri Oct 23 03:25:56 2015 (5629E104)
aswRdr2.sys                 Tue Dec  1 03:50:56 2015 (565D5F70)
aswRvrt.sys                 Tue Dec  1 03:51:05 2015 (565D5F79)
aswHwid.sys                 Tue Dec  1 03:51:25 2015 (565D5F8D)
aswSnx.sys                  Tue Dec  1 03:51:45 2015 (565D5FA1)
aswVmm.sys                  Tue Dec  1 04:09:37 2015 (565D63D1)
aswStm.sys                  Tue Dec  1 04:15:07 2015 (565D651B)
aswMonFlt.sys               Wed Dec  9 11:00:36 2015 (56685024)
aswSP.sys                   Wed Dec  9 11:16:10 2015 (566853CA)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Jan 16 06:01:57.187 2016 (UTC - 5:00)**************************
GUBootStartup.sys           Wed Apr 22 22:03:58 2015 (5538530E)
inspect.sys                 Tue Aug  4 19:21:19 2015 (55C148EF)
cmdhlp.sys                  Tue Aug  4 19:21:24 2015 (55C148F4)
cmderd.sys                  Wed Nov 18 11:47:17 2015 (564CAB95)
cmdguard.sys                Wed Nov 18 11:47:39 2015 (564CABAB)
http://www.carrona.org/drivers/driver.php?id=pcouffin.sys
http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
http://www.carrona.org/drivers/driver.php?id=AsIO.sys
http://www.carrona.org/drivers/driver.php?id=L1E62x64.sys
http://www.carrona.org/drivers/driver.php?id=ASACPI.sys
http://www.carrona.org/drivers/driver.php?id=RTL8192su.sys
http://www.carrona.org/drivers/driver.php?id=HWiNFO64A.SYS
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=voxaldriverx64.sys
http://www.carrona.org/drivers/driver.php?id=AtihdWT6.sys
http://www.carrona.org/drivers/driver.php?id=intelide.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=networx.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
http://www.carrona.org/drivers/driver.php?id=aswHwid.sys
http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
http://www.carrona.org/drivers/driver.php?id=aswStm.sys
http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
http://www.carrona.org/drivers/driver.php?id=aswSP.sys
http://www.carrona.org/drivers/driver.php?id=GUBootStartup.sys
http://www.carrona.org/drivers/driver.php?id=inspect.sys
http://www.carrona.org/drivers/driver.php?id=cmdhlp.sys
http://www.carrona.org/drivers/driver.php?id=cmderd.sys
http://www.carrona.org/drivers/driver.php?id=cmdguard.sys

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 usasma

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Posted 22 January 2016 - 05:45 AM

Otherwise this tends to look similar to many other problems that we've seen with W10 being installed on well-used systems.

There's a couple of things to try:
1)  Run the following command in a Powershell window that's run as an Administrator in order to re-register the Windows Store apps:

Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
From this article:  http://www.thewindowsclub.com/re-register-windows-store-apps
Be sure that Edge is closed (in Task Manager).  Cortana will spit an error as it's still running - don't worry about that for now.

2)  Uninstall your antivirus, then use the removal tool for it (there's a list of most of them here:  http://www.carrona.org/avuninst.html ), then install a freshly downloaded, W10 compatible version.  Some A/V have difficulties with the upgrade, so removing them and then reinstalling them will help how they run.

3)  Download fresh copies of the latest, W10 compatible audio and video drivers for your system.  Then uninstall the current versions from your system.  Then install the freshly downloaded versions.

4)  Get ALL available Windows Updates

5)  Get ALL available, W10 compatible drivers/programs from the manufacturer's website.  If some aren't compatible w/W10, check here about uninstalling them.

6)  Get ALL available, W10 compatible drivers/programs for any add-on hardware and any software that you installed previously.  If they aren't compatible, please uninstall them.

If this doesn't fix things, then post back so we can discuss the following options:
- continuing to attempt to fix this copy of the OS
- Reset of the OS (considering both the "Keep My Files" and the "Remove Everything" options)
- revert to the previous OS (both at less than 30 days, and at more than 30 days since initial update)
- revert to the previous OS with another attempt at installing W10 (I don't recommend this)
- clean install of the previous OS
- clean install of the previous OS, then update to W10 (only needed if a clean install of W10 fails)
- W10 clean install

 

Please understand that an older system (such as this one) may just have too many incompatibilities to effectively run W10.

We'll continue to try and fix this, but it may be your best bet to revert to a version of Windows that the system was stable on.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#8 tonllwyd

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Posted 29 January 2016 - 04:45 AM

Hi usasma,the tasks I've managed to do are:- 1)run the following in a Powershell window. 2)Uninstall your antivirus.etc:  3) Download fresh copies of W10 audio and video drivers. 4) Get all available windows u/d   5)Get all available W10 drivers/prog's from manufacturers, (Couldn't find any, Mesh PC). 6)Get all available drivers/prog's  for add-on hard/softwear, couldn't do /find any. Your advice :-   An installable wireless PCI/PCIe card that's plugged into your motherboard is much more robust, reliable, and powerful.. Would seem to be the better option do you think? I  haven't had any Pale Blue SOB'S  since following your instructions, but could I still install  a PCl/ PCIe  card? Thanks for your  time. Regards , Tonllwyd                                                                                                                                                                                          


Edited by tonllwyd, 29 January 2016 - 05:20 AM.


#9 usasma

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Posted 29 January 2016 - 08:16 AM

If it ain't broke, don't fix it!

I'd keep the PCI/PCIe card in mind in case the BSOD's return - but don't worry about it until then.

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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