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Mother board not detecting video card


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9 replies to this topic

#1 Trexburn

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Posted 17 January 2016 - 02:03 PM

First off I apologize for my lack of knowledge on this. My 16 year old built his first computer and I am attempting to help. He has installed an asrock z170 pro4 and a gigabyte radeon R9 390. The question is if you go to device manager the MB card is the only one listed. I have went into bios and it doesn't show anything in the pcie slot says empty. We have updated bios turned on board card off. Replaced mb. The vc has lights and fans working. Any ideas is greatly appreciated.

Asrock z170 pro4 not detecting gigabyte radeon R9 390. Have tried a new mb, disabled onboard card, updated bios.
 
Mod Edit:  Merged topics - Hamluis.

Edited by hamluis, 18 January 2016 - 12:45 PM.


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#2 hamluis

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Posted 17 January 2016 - 06:06 PM

I would try a different card...before assuming that it may be the board.  Alternatively...try the mentioned card on a different system.  I would prove to myself that the card is not the problem before going any further.

 

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#3 the_patriot11

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Posted 17 January 2016 - 10:12 PM

can you post a complete list of specs? and what exactly its doing on boot up? does it boot up to post or not at all?


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Primary system: Motherboard: ASUS M4A89GTD PRO/USB3, Processor: AMD Phenom II x4 945, Memory: 16 gigs of Patriot G2 DDR3 1600, Video: AMD Sapphire Nitro R9 380, Storage: 1 WD 500 gig HD, 1 Hitachi 500 gig HD, and Power supply: Coolermaster 750 watt, OS: Windows 10 64 bit. 

Media Center: Motherboard: Gigabyte mp61p-S3, Processor: AMD Athlon 64 x2 6000+, Memory: 6 gigs Patriot DDR2 800, Video: Gigabyte GeForce GT730, Storage: 500 gig Hitachi, PSU: Seasonic M1211 620W full modular, OS: Windows 10.

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#4 Trexburn

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Posted 17 January 2016 - 10:48 PM

I'm new to all this, trying to help my son. What specs are you needing? It does boot up and run fine but only runs on mother board card. It seem as though the board is not detecting the card. Card doesn't show up in device manager or in bios it says there is nothing in pcie slot. Tried both slots and new mother board, updated bios. Card does light up and fan runs on it.

#5 Trexburn

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Posted 17 January 2016 - 10:56 PM

I don't have another system to try it on. The card did come with a disc, I'm not sure what it's for but we downloaded it and when you click on the icon it says please verify support for this vga card. I believe that's what it says anyway.

#6 Captain_Chicken

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Posted 18 January 2016 - 08:29 AM

We need all components:
Cpu gpu psu mobo ram storage etc.

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#7 Trexburn

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Posted 18 January 2016 - 04:29 PM

CPU is an core i5, GPU is a gigabyte radeon r9 390,psu corsair hx 1000i, mobo asrock 170 pro4, ram (2) 4 gig.crucial balistix sport ddr4 2400, hard drive Western caviar blue 1ter., ssd Samsung 850 evo. Series 120 gig

#8 Captain_Chicken

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Posted 18 January 2016 - 06:01 PM

My friend has had trouble with his asrock z170 pro4 too.
Are the power cables for the gpu hooked up?
Does a different card work?
If all else fails rma the vid card.

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#9 Trexburn

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Posted 19 January 2016 - 09:40 AM

We don't have a different card, the power to the card is connected the lights and fans on it come on. Since this is his first build and I basically know nothing is there anything you need to do as in an overlooked easy step everyone should know that we don't. Or usually does the mobo automatically see a card with no steps needed

#10 bc0306

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Posted 24 January 2016 - 11:35 PM

There's a slight chance theres 4 pin connector in the card, connect it to gpu and try it out

Don't even think about it if your not sure





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