Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Windows 8.1 BSOD


  • Please log in to reply
14 replies to this topic

#1 MelechSheli

MelechSheli

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:04:45 AM

Posted 16 January 2016 - 11:07 PM

If anything remotely extensive is being done on my computer it crashes*. The computer normally freezes and nothing can be done, CTRL +ALT + DELETE too. Sometimes after the freeze it goes to Windows' BSOD crash screen to "collect some data". (*5 or so minutes into: Flash games, having many tabs open, running Minecraft, running any Steam game in existence, using Netflix in full screen (sometimes), and the list goes on.)

Attached is the SysNative zip file, but the perfmon/report displays the status " Collecting data for 60 seconds..." forever. Suggestions?

  • Windows 8 was original install - free upgrade to Windows 8.1 from Microsoft was applied
  • Used a disc to install Windows 8 on this desktop I built in early 2013, and other than the Windows 8.1 upgrade I haven't messed with that
  • Processor: AMD A10-5800K APU with Radeon HD Graphics  3.80 GHz
  • RAM: 8.00GB (7.71 usable)
  • x64
  • Motherboard: FM2A75M-DGS
  • Power Supply: Corsair CX 430

I'd like to be able to use my computer for more than what a Chromebook could be used for - and at this point I'd prefer the Chromebook to perform these tasks. Any help is greatly appreciated.

 

**UPDATE**

Now I'm crashing every 20 minutes of use. PLEASE HELP

Attached Files


Edited by MelechSheli, 17 January 2016 - 09:50 PM.


BC AdBot (Login to Remove)

 


#2 jcgriff2

jcgriff2

  • BSOD Kernel Dump Expert
  • 1,109 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New Jersey Shore
  • Local time:06:45 AM

Posted 17 January 2016 - 11:30 PM

Hi. . .

 

Update your ATI video driver. It shows up in a BSOD from last November.

 

All of the recent BSODs had bugcheck 0x101 - CPU hang, which may mean a bad CPU.

 

Run Prime95 - see if it reveals ay clues.

 

http://www.sysnative.com/forums/hardware-tutorials/3908-prime95-hardware-stress-testing.html

 

Regards. . .

 

jcgriff2


Microsoft MVP 2009-2015
Microsoft Windows Insider MVP 2018 - Present

#3 MelechSheli

MelechSheli
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:04:45 AM

Posted 18 January 2016 - 12:11 AM

Thanks for the reply!

 

ATI video driver is up to date according to the auto-detect application.

 

A bad CPU means I should buy a new one? Or is that just worst case scenario

 

I'll be running Prime95 processes and post results in about 9-12 hours

 

~MelechSheli



#4 MelechSheli

MelechSheli
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:04:45 AM

Posted 18 January 2016 - 02:39 PM

Ran Prime95 just how the site told me. Here are the results:

Spoiler



#5 jcgriff2

jcgriff2

  • BSOD Kernel Dump Expert
  • 1,109 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New Jersey Shore
  • Local time:06:45 AM

Posted 20 January 2016 - 01:04 AM

Hi. . .

 

Prime95 looks OK.

 

Run memtest86+ one stick at a time; alternate the slots - http://www.sysnative.com/forums/hardware-tutorials/3909-test-ram-memtest86.html

 

Regards. . .

 

jcgriff2

 

EDIT: re: the ATI driver update, did you use Windows auto-detect?  If so, go to ATI support and check for a driver update.

 

http://support.amd.com/en-us/download


Edited by jcgriff2, 20 January 2016 - 01:06 AM.

Microsoft MVP 2009-2015
Microsoft Windows Insider MVP 2018 - Present

#6 MelechSheli

MelechSheli
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:04:45 AM

Posted 20 January 2016 - 05:48 PM

No, I downloaded the ATI Auto-Detect whatever on their website.

I'll be running these tests sometime in the next 48 hours and post results.

Thanks again



#7 jcgriff2

jcgriff2

  • BSOD Kernel Dump Expert
  • 1,109 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New Jersey Shore
  • Local time:06:45 AM

Posted 21 January 2016 - 01:02 AM

OK...


Microsoft MVP 2009-2015
Microsoft Windows Insider MVP 2018 - Present

#8 MelechSheli

MelechSheli
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:04:45 AM

Posted 23 January 2016 - 06:19 PM

Hey, I'm not quite sure where to go from here as the tutorial doesn't specify. 

I've made my drive bootable, but now what? There's nothing for me to run. 

https://gyazo.com/7a88e64581b872bbf575bcc375c203c2



#9 jcgriff2

jcgriff2

  • BSOD Kernel Dump Expert
  • 1,109 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New Jersey Shore
  • Local time:06:45 AM

Posted 24 January 2016 - 07:48 PM

You boot memtest86+ from the bootable CD/DVD and then run the tests. It's actually a DOS based app, so Windows does not load at all (nor does your HDD).


Microsoft MVP 2009-2015
Microsoft Windows Insider MVP 2018 - Present

#10 MelechSheli

MelechSheli
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:04:45 AM

Posted 30 January 2016 - 08:42 AM

Ran Memtest.
Passed once with both ram sticks in.
Passed once with Stick A in Slot A, when I switched Stick A to Slot B the computer wouldnt start.
I did use my computers off button at the end of the pass instead of the built-in escape function which just restarts my computer anyways, could that have anything to do with it?
Still cannot get the computer to start, no matter the Ram Stick to Slot combination. I probably wont try turning it on again until I get a response
Thanks

#11 jcgriff2

jcgriff2

  • BSOD Kernel Dump Expert
  • 1,109 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New Jersey Shore
  • Local time:06:45 AM

Posted 30 January 2016 - 03:55 PM

Try booting with just 1 RAM stick installed. It sounds like one may be bad.


Microsoft MVP 2009-2015
Microsoft Windows Insider MVP 2018 - Present

#12 MelechSheli

MelechSheli
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:04:45 AM

Posted 31 January 2016 - 08:58 AM

Nothing. Before running Memtest whenever my computer would turn on but not start, my gaming keyboard and mouse would light up the way they do, but the monitor would display a blank navy screen, otherwise it would boot normally.

Now the computer turns on, fans on, cpu making noise, ssd silent, hdd spinning, all the usual. But nothing else happens. My keyboard and mouse stay unlit, as well as the monitor which doesn't think it's plugged into anything.

#13 MelechSheli

MelechSheli
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:04:45 AM

Posted 17 February 2016 - 08:26 PM

(bump)
Tonight I installed unused ADATA 2x8GB DDR3 2400 Pc3-1 9200 and tried to boot normally. Fans spun, regular sounds were made, but still there is no response on the monitor.

#14 jcgriff2

jcgriff2

  • BSOD Kernel Dump Expert
  • 1,109 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New Jersey Shore
  • Local time:06:45 AM

Posted 17 February 2016 - 10:34 PM

I suggest that you create a new thread for your hardware issues in the Hardware Forum -  http://www.bleepingcomputer.com/forums/f/7/internal-hardware/

 

I am not a hardware expert. I sit on the software side of the fence.


Microsoft MVP 2009-2015
Microsoft Windows Insider MVP 2018 - Present

#15 MelechSheli

MelechSheli
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:04:45 AM

Posted 18 February 2016 - 06:57 AM

Thanks for the help then!
For future reference here is the hardware post: http://www.bleepingcomputer.com/forums/t/605776/motherboards-hyp-question/




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users