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Is this Scam, or problem ?


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5 replies to this topic

#1 Jaycan

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Posted 16 January 2016 - 05:18 PM

Hello

Recently (last few days) I get these messages but only on Firefox, not on Internet Explorer.

This (below) is the standard block on Facebook login >>

Your Computer Needs to Be Cleaned
        It looks like your computer is being affected by malware. We’ll help you fix the problem to keep your account secure and prevent malware from spreading to friends.
        Malware is software that tries to steal personal information and causes problems when you use Facebook. Clicking or sharing links that contain spam can give your computer malware.

While this (below) is standard on most other sites (here included)

Firefox prevented this page from automatically being redirected to another page..

All of these pages are not affected by a "redirect" if I simply [X] the second message out, but Facebook is a block (no reply from them yet).

 

AdwCleaner reports there is nothing there (many attempts). MBAM also replies with Nothing found (many attempts) ESET reports Nothing found (many attempts)

So that is the current state of affairs, with all "general" cleaners finding nothing.

 

I changed my passwords, removed Facebook and any other suspect programs and fresh installed some, while others I now only use Google search and re-enter programs with their new passwords, but I still get all of the same notices as above.

 

Willing to post in Malware Removal Logs area, if asked, but general scans are all 100% clean on Firefox, and no problems appear on I,E. ???

Sorry Acer 8.1 - M.S.E fully updated and used daily.   Current Speccy http://speccy.piriform.com/results/fG3EeRgD813gpH547xsiApJ

 

Thank You -



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#2 buddy215

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Posted 16 January 2016 - 05:44 PM

Try saving your bookmarks and then doing a complete uninstall of Firefox including your Firefox profile. Then reinstall.

After saving your bookmarks run the uninstaller for Firefox and then do searches for Mozilla and Firefox. Delete those files.

 

To save Bookmarks....click on Bookmarks > Show All Bookmarks > click on Import Export > save in httml file to desktop. Be sure

not to delete that desktop file after doing searches. You can attach the backup to an email to yourself, too.

 

If that doesn't solve the problem then do this:

 

Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.

  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running FRST which will create two logs.

When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs...start the new topic anyway. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

After doing this, please reply back in this thread with a link to the new topic so we can close this one.

 

DO NOT bump your new topic. Wait for a response from one of the Team Members.


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A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”


#3 Phantom010

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Posted 16 January 2016 - 05:52 PM

Have you tried clearing your Firefox cookies and cache?



#4 Condobloke

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Posted 16 January 2016 - 06:04 PM

Or.....

 

Refresh Firefox
  1. Click this Refresh Firefox button directly, if you are viewing this page in Firefox (it won't work if you are using a different browser). You will also find a Refresh button on the top right corner of the Firefox about:support Troubleshooting Information page.
  2. To continue, click Refresh Firefox in the confirmation window that opens.
  3. Firefox will close to refresh itself. When finished, a window will list your imported information. Click Finish and Firefox will open.

 

Note: There's also a Refresh Firefox button in the Firefox Safe Mode window, if you can't start Firefox normally.
What does the refresh feature do?

All of your Firefox settings and personal information are stored in a profile folder. The refresh feature works by creating a new profile folder for you while saving your important data.

Add-ons which are normally stored inside the Firefox profile folder, such as extensions and themes, will be removed. Add-ons stored in other locations, such as plugins, will not be removed but any modified preferences (such as plugins you have disabled) will be reset.

Firefox will save these items:
  • Bookmarks
  • Browsing history
  • Passwords
  • Open windows, tabs and tab groups
  • Cookies
  • Web form auto-fill information
  • Personal dictionary
These items and settings will be removed:
Note: Your old Firefox profile will be placed on your desktop in a folder named "Old Firefox Data". If the refresh didn't fix your problem you can restore some of the information not saved by copying files to the new profile that was created. If you don't need this folder any longer, you should delete it as it contains sensitive information.

Condobloke ...Outback Australian  

 

fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

 

Microsoft gives you Windows, Linux gives you the whole house...

 

 

 

 

 


#5 Jaycan

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Posted 16 January 2016 - 06:46 PM

http://www.bleepingcomputer.com/forums/t/602517/is-this-infection-or-scam/#entry3910786

Link to new post.

 

Sorry



#6 Orange Blossom

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Posted 17 January 2016 - 03:26 AM

Hello,

Now that you have posted a log: you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possibleI advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic.  Good luck with your log.

Orange Blossom :cherry:


Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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