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My computer crashes when I open up a browser. Please help!


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4 replies to this topic

#1 PrestonAbella

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Posted 16 January 2016 - 04:56 PM

Hello, every time I get on my computer and open up Google Chrome or Microsoft Edge, from windows 10 it freezes my computer. It is all fine until after about 30 seconds of my browser being open. Then my browser goes very slow, especially while watching a youtube video then it just freezes. I try moving the mouse, that doesn't work, I try pressing ctrl, alt, and delete and that doesn't work. Nothing will work. I have Mcafee as my anti-virus, and so far it has worked well for me and I trust it completely, however when I do a virus scan to see if a virus is causing my browser to crash It comes up with 0 found viruses. In fact, I am actually running a virus scan right now just to triple check... anyways, Please help! I do not know what to do. My computer does not freeze up when I use vidogames that I play often or skype or anything. It just freezes when I open a virus. Please help! (sent from another computer lol)  

 


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#2 dna9

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Posted 25 January 2016 - 12:41 PM

download malwarebytes:

 

https://downloads.malwarebytes.org/file/mbam_current/

 

install it, update it, reboot, run it twice.  maybe do a "safe mode" scan.

 

it will take some time so go find something to do...



#3 poppykirk

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Posted 12 February 2016 - 03:41 AM

I think you should uninstall your browser and re-install your updated version of it.



#4 eddiek989

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Posted 08 March 2016 - 12:34 AM

try ccleaner make sure you don't have any extensions under your browser that might be causing the issue. restart the computer into safe mode and open up your browser, go through the event viewer in windows to see if there are any errors that could help you solve this issue, do a system scan to make sure there are no un-noticed infections.



#5 Kelz Clive

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Posted 11 March 2016 - 02:10 PM

Before running any software fix, please make sure that the heat sinks are not clogged with dust and pet hair. More times than not when a computer lags, freezes or shuts down, it's due to a thermal issue. Of course this can always happen with corrupt drivers or bad hardware as well. If the heat sinks are clean, then proceed with software repair.






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