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BSOD with Loud Static Noise


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#1 glassgreen

glassgreen

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Posted 16 January 2016 - 04:00 PM

Today I got a BSOD while using a site, Dictionary.com, that I use everyday. The screen went blue and my machine made a loud-ish static like sound.

 

When I restarted a Windows error/dialog box appeared with the following info:

Problem signature:
  Problem Event Name:    BlueScreen
  OS Version:    6.1.7601.2.1.0.256.48
  Locale ID:    1033

Additional information about the problem:
  BCCode:    a
  BCP1:    0000000000000080
  BCP2:    0000000000000002
  BCP3:    0000000000000001
  BCP4:    FFFFF800034E368F
  OS Version:    6_1_7601
  Service Pack:    1_0
  Product:    256_1

Files that help describe the problem:
  C:\Windows\Minidump\011616-23384-01.dmp
  C:\Users\<user>\AppData\Local\Temp\WER-60715-0.sysdata.xml
 

I am unable to access the .dmp file. I get a message that says Accessed Denied even though I am an administrator on my machine. I checked the folder security and it looks like I should be able to access the file. When I tried to access the sysdata.xml file, I received a message that I had to be connected to the internet. Once I got connected I went to look at the file but it was gone.

 

Other info:

 

· OS - Windows 7
· x64
· original OS on system
· OS is OEM version (came pre-installed on system)
· Age of system (hardware) = ~2.5 years
· Age of OS installation = ~2.5 years. I've never re-installed the OS.
· CPU = Intel Core i3-3217U CPU @1.8 GHz
· Video Card =Intel HD 4000
· System Manufacturer= Dell
· Exact model number = Inspiron 3521
· Laptop

 

Thanks in advance for the help!

Attached Files



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#2 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


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Posted 18 January 2016 - 06:04 AM

Your Bluetooth is disabled.  Did you do this deliberately?  If so, why did you disable it?

 

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them (and there are numerous Windows Update failures in the WER section of the MSINFO32 report).

Uninstall the Adobe product whose driver (adfs.sys) dates from 2008 (most often this is Adobe Reader).

 

If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 

 

Analysis:
The following is for informational purposes only.

**************************Sat Jan 16 14:40:45.497 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\011616-23384-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: 7601.19110.amd64fre.win7sp1_gdr.151230-0600
System Uptime: 0 days 0:23:32.574
Probably caused by : ntkrnlmp.exe ( nt!KeAcquireInStackQueuedSpinLock+5f )
BugCheck A, {80, 2, 1, fffff800034e368f}
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
Arguments:
Arg1: 0000000000000080, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff800034e368f, address which referenced memory
BUGCHECK_STR:  0xA
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0xA_nt!KeAcquireInStackQueuedSpinLock+5f
CPUID:        "Intel® Core™ i3-3217U CPU @ 1.80GHz"
MaxSpeed:     1800
CurrentSpeed: 1795
  BIOS Version                  A12
  BIOS Release Date             10/25/2013
  Manufacturer                  Dell Inc.
  Product Name                  Inspiron 3521
  Baseboard Product             06RYX8
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``



3rd Party Drivers:
The following is for information purposes only.

**************************Sat Jan 16 14:40:45.497 2016 (UTC - 5:00)**************************
adfs.SYS                    Thu Jun 26 16:52:37 2008 (48640195)
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
bcmvwl64.sys                Fri Oct 21 19:22:44 2011 (4EA1FEC4)
bcmwl664.sys                Wed Mar 21 09:07:18 2012 (4F69D286)
GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
Rt64win7.sys                Tue Jun 12 10:00:29 2012 (4FD74B7D)
RTSUVSTOR.sys               Fri Jun 15 01:43:06 2012 (4FDACB6A)
IntcDAud.sys                Tue Jun 19 10:40:51 2012 (4FE08F73)
HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
igdkmd64.sys                Wed Sep 26 15:49:04 2012 (50635C30)
BCM42RLY.sys                Fri Nov  9 07:01:01 2012 (509CF07D)
iaStorA.sys                 Mon Nov 19 15:09:40 2012 (50AA9204)
iaStorF.sys                 Mon Nov 19 15:09:43 2012 (50AA9207)
cm_km_w.sys                 Thu Dec 20 11:47:26 2012 (50D3411E)
iusb3hub.sys                Fri Feb 22 07:33:42 2013 (512765A6)
iusb3xhc.sys                Fri Feb 22 07:33:45 2013 (512765A9)
iusb3hcs.sys                Fri Feb 22 07:36:29 2013 (5127664D)
RTKVHD64.sys                Tue Jul  2 10:07:25 2013 (51D2DE9D)
SynTP.sys                   Thu Nov 21 22:47:25 2013 (528ED3CD)
Smb_driver_Intel.sys        Thu Nov 21 22:49:48 2013 (528ED45C)
fileopen64.sys              Mon May  5 10:57:28 2014 (5367A6D8)
dlkmd.sys                   Wed Jul  9 10:05:18 2014 (53BD4C1E)
dlkmdldr.sys                Wed Jul  9 10:05:40 2014 (53BD4C34)
klflt.sys                   Sat Mar 28 05:48:54 2015 (55167906)
klim6.sys                   Mon Apr 20 15:08:27 2015 (55354EAB)
klpd.sys                    Mon Apr 20 15:48:21 2015 (55355805)
kldisk.sys                  Mon Apr 20 15:48:28 2015 (5535580C)
klwtp.sys                   Mon Apr 20 15:56:28 2015 (553559EC)
klmouflt.sys                Tue Apr 28 15:35:11 2015 (553FE0EF)
klkbdflt.sys                Tue Apr 28 15:38:26 2015 (553FE1B2)
kl1.sys                     Tue Jun  2 09:18:40 2015 (556DAD30)
kltdi.sys                   Wed Jun 10 08:28:21 2015 (55782D65)
kneps.sys                   Fri Jun 19 08:48:36 2015 (55840FA4)
klhk.sys                    Wed Jun 24 04:11:12 2015 (558A6620)
mbam.sys                    Tue Aug 11 13:35:19 2015 (55CA3257)
klif.sys                    Thu Aug 27 06:18:18 2015 (55DEE3EA)
http://www.carrona.org/drivers/driver.php?id=adfs.SYS
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=bcmvwl64.sys
http://www.carrona.org/drivers/driver.php?id=bcmwl664.sys
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=Rt64win7.sys
http://www.carrona.org/drivers/driver.php?id=RTSUVSTOR.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=BCM42RLY.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=iaStorF.sys
http://www.carrona.org/drivers/driver.php?id=cm_km_w.sys
http://www.carrona.org/drivers/driver.php?id=iusb3hub.sys
http://www.carrona.org/drivers/driver.php?id=iusb3xhc.sys
http://www.carrona.org/drivers/driver.php?id=iusb3hcs.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
fileopen64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=dlkmd.sys
http://www.carrona.org/drivers/driver.php?id=dlkmdldr.sys
http://www.carrona.org/drivers/driver.php?id=klflt.sys
http://www.carrona.org/drivers/driver.php?id=klim6.sys
http://www.carrona.org/drivers/driver.php?id=klpd.sys
http://www.carrona.org/drivers/driver.php?id=kldisk.sys
http://www.carrona.org/drivers/driver.php?id=klwtp.sys
http://www.carrona.org/drivers/driver.php?id=klmouflt.sys
http://www.carrona.org/drivers/driver.php?id=klkbdflt.sys
http://www.carrona.org/drivers/driver.php?id=kl1.sys
http://www.carrona.org/drivers/driver.php?id=kltdi.sys
http://www.carrona.org/drivers/driver.php?id=kneps.sys
http://www.carrona.org/drivers/driver.php?id=klhk.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=klif.sys
 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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