OK. This is my first major post. I will try to give you as much info as possible.
I have a recurring issue with my Surface Pro 3 that started about a week ago and happened 3-4 times already.
What my issue is with my surface is that when I go to wake it up so I can do a search or some work, it presents me with a black screen. I have a keyboard cover for it and that will light up, and I can tell the screen's backlight turns on as well, but like I said its just displays a black screen. When I hold the power button to perform an "hard shutdown" then my lock screen image shows up with the "slide to shutdown" message. When I slide to perform the shutdown, it just disappears and does nothing and when I hold the power button again it shows back up.
What I have done to try to fix it
- What I have been doing to "fix" the issue is perform the "hard shutdown" and boot back up by pressing the power button for 2 seconds, any longer and it refuses to turn on. However the keyboard keys will light up for a short bit when I hold for longer than 2 seconds.
- Since it was an upgrade from Windows 8.1 to 10, I decided to back up my data and perform a fresh install of Windows 10 in an effort to both solve the problem, and get full performance, since MS upgrade procedures kinda make your system a little slower than a fresh install straight to 10 in this case.
- I have installed all the drivers that were supplied from Microsoft's website onto my Surface to make sure they were up to date on the latest version.
After the re-install, driver updates, and Windows updates, the issue has occurred once again...
What I've gathered about the issue
I've looked through the event logs and spotted some events of drivers failing to load around the time of the issue's occurrence. I'm thinking that these may be the cause of the issue, but I don't know what anything means in the event details. I have saved them but I am unable to upload them due to the .evtx files being rejected....forum policy I'm assuming. Should I post the XML data?
If you need more info, let me know and I will do my best to supply it.
Thank you for your help,