Posted 15 January 2016 - 10:44 PM
My Parents' Windows 7 Desktop PC has been acting out.
They are unable to visit a web page via Chrome or Firefox but IE works normally.
If they try to visit a webpage via Chrome they get:
Unable to access the network
ERR_NETWORK_ACCESS_DENIED
If they try to visit a webpage via Firefox they get:
Unable to connect
How can I fix this?
Posted 16 January 2016 - 06:01 PM
Make sure there aren't any proxy servers in Chrome and Firefox settings.
The firewall might be blocking Chrome and Firefox. Set it to allow those browsers.
Posted 17 January 2016 - 04:02 AM
Make sure there aren't any proxy servers in Chrome and Firefox settings.
The firewall might be blocking Chrome and Firefox. Set it to allow those browsers.
I wouldn't think there would be, but I will definitely check tomorrow.
Thanks for the reply.
Posted 17 January 2016 - 02:49 PM
Make sure there aren't any proxy servers in Chrome and Firefox settings.
The firewall might be blocking Chrome and Firefox. Set it to allow those browsers.
I wouldn't think there would be, but I will definitely check tomorrow.
Thanks for the reply.
Proxy servers inserted by malware never ask for permission, and are quite common.
Posted 02 February 2016 - 04:23 PM
Make sure there aren't any proxy servers in Chrome and Firefox settings.
The firewall might be blocking Chrome and Firefox. Set it to allow those browsers.
I wouldn't think there would be, but I will definitely check tomorrow.
Thanks for the reply.
Proxy servers inserted by malware never ask for permission, and are quite common.
How would I find out if there is one installed?
I couldn't find anything in any of the browser settings.
I ran malwarebytes & combofix.
Posted 02 February 2016 - 04:33 PM
If there aren't any proxy servers in your browser settings, then there aren't any.
Posted 02 February 2016 - 07:21 PM
If there aren't any proxy servers in your browser settings, then there aren't any.
Have any other ideas as to why those two browsers won't work?
Posted 02 February 2016 - 10:12 PM
Did you check the firewall to make sure Chrome and Firefox weren't blocked?
Posted 29 February 2016 - 03:41 PM
Did you check the firewall to make sure Chrome and Firefox weren't blocked?
Yes. They were not blocked.
Posted 05 March 2016 - 01:40 PM
Two approaches. One, you could uninstall Chrome & Firefox and reinstall. The other thing would be to check for corrupt system files and malware. Open an administrative command prompt and issue this command: sfc /scannow . After that download MalwareBytes, get it up to date, and do a scan. I assume you have an up to date antivirus program.
If none of the above helps, post in the Am I Infected forum.
Good luck.
Make regular full system backups or you'll be sorry sooner or later.
Posted 06 March 2016 - 04:23 PM
Two approaches. One, you could uninstall Chrome & Firefox and reinstall. The other thing would be to check for corrupt system files and malware. Open an administrative command prompt and issue this command: sfc /scannow . After that download MalwareBytes, get it up to date, and do a scan. I assume you have an up to date antivirus program.
If none of the above helps, post in the Am I Infected forum.
Good luck.
Thank you for the reply. I upgrade the PC to Windows 10 and Firefox/Chrome are working again. I had tried to uninstall and reinstall with no luck. Also ran ComboFix/Malwarebytes but found nothing. Hopefully it doesn't return.
Posted 07 March 2016 - 09:24 PM
This would be an excellent time to make a full system backup to an external hard drive. Murphy loves computers!
Good luck.
Make regular full system backups or you'll be sorry sooner or later.
Posted 09 March 2016 - 09:04 PM
This would be an excellent time to make a full system backup to an external hard drive. Murphy loves computers!
Good luck.
Thank you, I have done so.
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