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windows 10 cant go to internet


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22 replies to this topic

#1 charleywilson

charleywilson

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  • Local time:01:56 AM

Posted 15 January 2016 - 10:12 PM

my computer is an Asus laptop. upgraded from 8.1 to win10 about 2 months ago. All was working fine untill the windows update on Tuesday.

The troubleshotter can't find the problem.

My router is Actiontec 1424wr. I have another which is running WINXP it is connecting fine.

The win10 computer can't conneMiniToolBox by Farbar  Version: 02-11-2015

Ran by Charles (administrator) on 15-01-2016 at 18:32:21
Running from "C:\Users\Charles\Desktop"
Microsoft Windows 10 Home  (X64)
Model: Q500A Manufacturer: ASUSTeK COMPUTER INC.
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
 
========================= FF Proxy Settings: ============================== 
 
 
"Reset FF Proxy Settings": Firefox Proxy settings were reset.
 
========================= Hosts content: =================================
========================= IP Configuration: ================================
 
Intel® Centrino® Wireless-N 2230 Driver = Wi-Fi (Connected)
Realtek PCIe GBE Family Controller = Ethernet (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : wilson_pc
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
 
Ethernet adapter Ethernet:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : 50-46-5D-DB-2F-B8
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Local Area Connection* 2:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : 60-36-DD-16-0A-B8
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Wi-Fi:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Intel® Centrino® Wireless-N 2230
   Physical Address. . . . . . . . . : 60-36-DD-16-0A-B7
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::15b9:5d77:f0b5:1643%11(Preferred) 
   Autoconfiguration IPv4 Address. . : 169.254.22.67(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.0.0
   Default Gateway . . . . . . . . . : 
   DHCPv6 IAID . . . . . . . . . . . : 157300445
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-60-D9-B3-50-46-5D-DB-2F-B8
   DNS Servers . . . . . . . . . . . : 8.8.8.8
                                       8.8.4.4
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Tunnel adapter isatap.{A4D93216-ACBB-4659-884A-3BEE63BAC939}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  UnKnown
Address:  8.8.8.8
 
Ping request could not find host google.com. Please check the name and try again.
Server:  UnKnown
Address:  8.8.8.8
 
Ping request could not find host yahoo.com. Please check the name and try again.
 
Pinging 127.0.0.1 with 32 bytes of data:
General failure.
General failure.
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 0, Lost = 2 (100% loss),
===========================================================================
Interface List
  8...50 46 5d db 2f b8 ......Realtek PCIe GBE Family Controller
 17...60 36 dd 16 0a b8 ......Microsoft Wi-Fi Direct Virtual Adapter
 11...60 36 dd 16 0a b7 ......Intel® Centrino® Wireless-N 2230
  1...........................Software Loopback Interface 1
  7...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      169.254.0.0      255.255.0.0         On-link     169.254.22.67    281
    169.254.22.67  255.255.255.255         On-link     169.254.22.67    281
  169.254.255.255  255.255.255.255         On-link     169.254.22.67    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link     169.254.22.67    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link     169.254.22.67    281
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
 11    281 fe80::/64                On-link
 11    281 fe80::15b9:5d77:f0b5:1643/128
                                    On-link
  1    306 ff00::/8                 On-link
 11    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\WINDOWS\SysWOW64\NLAapi.dll [65024] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\SysWOW64\napinsp.dll [55808] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 04 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 05 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog5 06 C:\WINDOWS\SysWOW64\winrnr.dll [23552] (Microsoft Corporation)
Catalog9 01 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [80896] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [87040] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [87040] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [31744] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (01/15/2016 06:13:54 PM) (Source: Office 2013 Licensing Service) (User: )
Description: Subscription licensing service failed: -2143485936
 
Error: (01/15/2016 06:13:54 PM) (Source: Microsoft Office 15) (User: )
Description: Office Subscription licensing exception: Error Code: 0x803D0010; CorrelationId: {E69E0998-055C-4E99-94CC-72949C6D95AF}
 
Error: (01/15/2016 06:13:54 PM) (Source: Microsoft Office 15) (User: )
Description: Office Subscription licensing exception: Error Code: 0x803D0010; CorrelationId: {E69E0998-055C-4E99-94CC-72949C6D95AF}
 
Error: (01/15/2016 06:03:58 PM) (Source: SsfService) (User: )
Description: Service cannot be started. System.Net.HttpListenerException (0x80004005): Access is denied
   at System.Net.HttpListener.AddAllPrefixes()
   at System.Net.HttpListener.Start()
   at SolutionsFrameworkService.SsfWebserver.Start()
   at SolutionsFrameworkService.SsfService.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)
 
Error: (01/14/2016 08:17:43 PM) (Source: SsfService) (User: )
Description: Service cannot be started. System.Net.HttpListenerException (0x80004005): Access is denied
   at System.Net.HttpListener.AddAllPrefixes()
   at System.Net.HttpListener.Start()
   at SolutionsFrameworkService.SsfWebserver.Start()
   at SolutionsFrameworkService.SsfService.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)
 
Error: (01/14/2016 07:31:54 PM) (Source: Application Error) (User: )
Description: Faulting application name: ShellExperienceHost.exe, version: 10.0.10586.35, time stamp: 0x566505bc
Faulting module name: StartUI.dll, version: 10.0.10586.35, time stamp: 0x56650467
Exception code: 0xc000041d
Fault offset: 0x000000000029e625
Faulting process id: 0xf54
Faulting application start time: 0xShellExperienceHost.exe0
Faulting application path: ShellExperienceHost.exe1
Faulting module path: ShellExperienceHost.exe2
Report Id: ShellExperienceHost.exe3
Faulting package full name: ShellExperienceHost.exe4
Faulting package-relative application ID: ShellExperienceHost.exe5
 
Error: (01/14/2016 07:31:50 PM) (Source: Application Error) (User: )
Description: Faulting application name: ShellExperienceHost.exe, version: 10.0.10586.35, time stamp: 0x566505bc
Faulting module name: StartUI.dll, version: 10.0.10586.35, time stamp: 0x56650467
Exception code: 0xc0000005
Fault offset: 0x000000000029e625
Faulting process id: 0xf54
Faulting application start time: 0xShellExperienceHost.exe0
Faulting application path: ShellExperienceHost.exe1
Faulting module path: ShellExperienceHost.exe2
Report Id: ShellExperienceHost.exe3
Faulting package full name: ShellExperienceHost.exe4
Faulting package-relative application ID: ShellExperienceHost.exe5
 
Error: (01/14/2016 07:02:53 PM) (Source: SsfService) (User: )
Description: Service cannot be started. System.Net.HttpListenerException (0x80004005): Access is denied
   at System.Net.HttpListener.AddAllPrefixes()
   at System.Net.HttpListener.Start()
   at SolutionsFrameworkService.SsfWebserver.Start()
   at SolutionsFrameworkService.SsfService.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)
 
Error: (01/14/2016 07:01:47 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: WILSON_PC)
Description: Activation of app Microsoft.Windows.CloudExperienceHost_cw5n1h2txyewy!App failed with error: -2144927141 See the Microsoft-Windows-TWinUI/Operational log for additional information.
 
Error: (01/14/2016 05:17:57 PM) (Source: SsfService) (User: )
Description: Service cannot be started. System.Net.HttpListenerException (0x80004005): Access is denied
   at System.Net.HttpListener.AddAllPrefixes()
   at System.Net.HttpListener.Start()
   at SolutionsFrameworkService.SsfWebserver.Start()
   at SolutionsFrameworkService.SsfService.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)
 
 
System errors:
=============
Error: (01/15/2016 06:31:41 PM) (Source: DCOM) (User: WILSON_PC)
Description: {DABF28BE-F6B4-4E40-8F40-C4FB26F3116C}
 
Error: (01/15/2016 06:21:10 PM) (Source: NetBT) (User: )
Description: Initialization failed because the transport refused to open initial addresses.
 
Error: (01/15/2016 06:05:58 PM) (Source: Service Control Manager) (User: )
Description: The Delivery Optimization service terminated with the following service-specific error: 
%%2147952413
 
Error: (01/15/2016 06:04:08 PM) (Source: NetBT) (User: )
Description: Initialization failed because the transport refused to open initial addresses.
 
Error: (01/15/2016 06:04:07 PM) (Source: Service Control Manager) (User: )
Description: The Avast Firewall service terminated unexpectedly.  It has done this 3 time(s).
 
Error: (01/15/2016 06:04:03 PM) (Source: NetBT) (User: )
Description: Initialization failed because the transport refused to open initial addresses.
 
Error: (01/15/2016 06:04:03 PM) (Source: NetBT) (User: )
Description: Initialization failed because the transport refused to open initial addresses.
 
Error: (01/15/2016 06:04:02 PM) (Source: Service Control Manager) (User: )
Description: The Avast Firewall service terminated unexpectedly.  It has done this 2 time(s).  The following corrective action will be taken in 5000 milliseconds: Restart the service.
 
Error: (01/15/2016 06:03:57 PM) (Source: Service Control Manager) (User: )
Description: The Avast Firewall service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 5000 milliseconds: Restart the service.
 
Error: (01/15/2016 06:03:57 PM) (Source: HTTP) (User: )
Description: [::]:8092
 
 
Microsoft Office Sessions:
=========================
Error: (01/15/2016 06:13:54 PM) (Source: Office 2013 Licensing Service)(User: )
Description: Subscription licensing service failed: -2143485936
 
Error: (01/15/2016 06:13:54 PM) (Source: Microsoft Office 15)(User: )
Description: Office Subscription licensing exception: Error Code: 0x803D0010; CorrelationId: {E69E0998-055C-4E99-94CC-72949C6D95AF}
 
Error: (01/15/2016 06:13:54 PM) (Source: Microsoft Office 15)(User: )
Description: Office Subscription licensing exception: Error Code: 0x803D0010; CorrelationId: {E69E0998-055C-4E99-94CC-72949C6D95AF}
 
Error: (01/15/2016 06:03:58 PM) (Source: SsfService)(User: )
Description: Service cannot be started. System.Net.HttpListenerException (0x80004005): Access is denied
   at System.Net.HttpListener.AddAllPrefixes()
   at System.Net.HttpListener.Start()
   at SolutionsFrameworkService.SsfWebserver.Start()
   at SolutionsFrameworkService.SsfService.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)
 
Error: (01/14/2016 08:17:43 PM) (Source: SsfService)(User: )
Description: Service cannot be started. System.Net.HttpListenerException (0x80004005): Access is denied
   at System.Net.HttpListener.AddAllPrefixes()
   at System.Net.HttpListener.Start()
   at SolutionsFrameworkService.SsfWebserver.Start()
   at SolutionsFrameworkService.SsfService.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)
 
Error: (01/14/2016 07:31:54 PM) (Source: Application Error)(User: )
Description: ShellExperienceHost.exe10.0.10586.35566505bcStartUI.dll10.0.10586.3556650467c000041d000000000029e625f5401d14f4147b52460C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exeC:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\StartUI.dlld8e6b198-5d87-4289-b6f9-419137616452Microsoft.Windows.ShellExperienceHost_10.0.10586.0_neutral_neutral_cw5n1h2txyewyApp
 
Error: (01/14/2016 07:31:50 PM) (Source: Application Error)(User: )
Description: ShellExperienceHost.exe10.0.10586.35566505bcStartUI.dll10.0.10586.3556650467c0000005000000000029e625f5401d14f4147b52460C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exeC:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\StartUI.dll7ff7387d-9dd3-4574-a06e-1e6c4e5e993eMicrosoft.Windows.ShellExperienceHost_10.0.10586.0_neutral_neutral_cw5n1h2txyewyApp
 
Error: (01/14/2016 07:02:53 PM) (Source: SsfService)(User: )
Description: Service cannot be started. System.Net.HttpListenerException (0x80004005): Access is denied
   at System.Net.HttpListener.AddAllPrefixes()
   at System.Net.HttpListener.Start()
   at SolutionsFrameworkService.SsfWebserver.Start()
   at SolutionsFrameworkService.SsfService.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)
 
Error: (01/14/2016 07:01:47 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: WILSON_PC)
Description: Microsoft.Windows.CloudExperienceHost_cw5n1h2txyewy!App-2144927141
 
Error: (01/14/2016 05:17:57 PM) (Source: SsfService)(User: )
Description: Service cannot be started. System.Net.HttpListenerException (0x80004005): Access is denied
   at System.Net.HttpListener.AddAllPrefixes()
   at System.Net.HttpListener.Start()
   at SolutionsFrameworkService.SsfWebserver.Start()
   at SolutionsFrameworkService.SsfService.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)
 
 
CodeIntegrity Errors:
===================================
  Date: 2016-01-13 17:10:58.177
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-01-12 16:47:37.799
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-01-10 10:27:03.759
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-01-08 14:19:58.499
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-01-08 13:04:15.517
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-01-08 13:00:44.562
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-01-07 18:25:22.413
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-01-07 16:51:06.422
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-01-02 02:47:09.944
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2015-12-27 05:26:47.351
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.
 
 
=========================== Installed Programs ============================
 
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 15.009.20069 - Adobe Systems Incorporated)
Adobe Flash Player 20 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 20.0.0.267 - Adobe Systems Incorporated)
Advanced SystemCare 7 (HKLM-x32\...\Advanced SystemCare 7_is1) (Version: 7.0.6 - IObit)
Apple Application Support (32-bit) (HKLM-x32\...\{C5815ACF-FD34-4553-8A22-C7411B7E662B}) (Version: 4.1.1 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{CBF12D2F-CF64-4CB7-858B-2C1F21068E5F}) (Version: 4.1.1 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{3540181E-340A-4E7A-B409-31663472B2F7}) (Version: 9.1.0.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{FFD1F7F1-1AC9-4BC4-A908-0686D635ABAF}) (Version: 2.1.4.131 - Apple Inc.)
ASUS Instant Connect (HKLM-x32\...\{89ECB85A-D933-4CEA-9116-5CBC9C2ED95B}) (Version: 1.2.8 - ASUS)
ASUS InstantOn (HKLM-x32\...\{749F674B-2674-47E8-879C-5626A06B2A91}) (Version: 3.0.4 - ASUS)
ASUS LifeFrame3 (HKLM-x32\...\{1DBD1F12-ED93-49C0-A7CC-56CBDE488158}) (Version: 3.1.9 - ASUS)
ASUS Live Update (HKLM-x32\...\{FA540E67-095C-4A1B-97BA-4D547DEC9AF4}) (Version: 3.1.9 - ASUS)
ASUS Power4Gear Hybrid (HKLM\...\{9B6239BF-4E85-4590-8D72-51E30DB1A9AA}) (Version: 2.0.4 - ASUS)
ASUS Smart Gesture (HKLM-x32\...\{4D3286A6-F6AB-498A-82A4-E4F040529F3D}) (Version: 1.0.35 - ASUS)
ASUS Splendid Video Enhancement Technology (HKLM-x32\...\{0969AF05-4FF6-4C00-9406-43599238DE0D}) (Version: 1.03.0006 - ASUS)
ASUS Tutor (HKLM-x32\...\{58172D66-2F69-4215-9AEC-ED8196023736}) (Version: 1.0.7 - ASUS)
ASUS USB Charger Plus (HKLM-x32\...\{A859E3E5-C62F-4BFA-AF1D-2B95E03166AF}) (Version: 2.1.4 - ASUS)
ASUSDVD (HKLM-x32\...\{DEC235ED-58A4-4517-A278-C41E8DAEAB3B}) (Version: 10.0.4126.52 - CyberLink Corp.) Hidden
ASUSDVD (HKLM-x32\...\InstallShield_{DEC235ED-58A4-4517-A278-C41E8DAEAB3B}) (Version: 10.0.4126.52 - CyberLink Corp.)
ATK Package (HKLM-x32\...\{AB5C933E-5C7D-4D30-B314-9C83A49B94BE}) (Version: 1.0.0025 - ASUS)
Avast Internet Security (HKLM-x32\...\avast) (Version: 11.1.2245 - AVAST Software)
Bonjour (HKLM\...\{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.)
Driver Talent (HKLM-x32\...\{29FE44D7-BC89-4188-8B0E-F6BA073C15A5}_is1) (Version: 6.4.39.130 - OSToto Co., Ltd.)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 47.0.2526.106 - Google Inc.)
Google Drive (HKLM-x32\...\{1C3D2F92-D25E-4D98-B810-3F3B0857BF26}) (Version: 1.26.0707.2863 - Google, Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.29.1 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
HP ENVY 7640 series Basic Device Software (HKLM\...\{24BF3898-2667-4645-9448-8C6765B801A5}) (Version: 34.2.117.50647 - Hewlett-Packard Co.)
HP ENVY 7640 series Help (HKLM-x32\...\{5845A5C9-AA03-4D91-9793-1A2563CE0129}) (Version: 34.0.0 - Hewlett Packard)
HP Photo Creations (HKLM-x32\...\HP Photo Creations) (Version: 1.0.0.7702 - HP)
HP Support Solutions Framework (HKLM-x32\...\{FC3C2B77-6800-48C6-A15D-9D1031130C16}) (Version: 11.51.0049 - Hewlett-Packard Company)
HP Update (HKLM-x32\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
HPDiagnosticAlert (HKLM-x32\...\{B6465A32-8BE9-4B38-ADC5-4B4BDDC10B0D}) (Version: 1.00.0001 - Microsoft) Hidden
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 8.1.0.1252 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.10.4276 - Intel Corporation)
Intel® PROSet/Wireless Software for Bluetooth® Technology (HKLM\...\{302600C1-6BDF-4FD1-1309-148929CC1385}) (Version: 3.1.1309.0390 - Intel Corporation)
Intel® SDK for OpenCL - CPU Only Runtime Package (HKLM-x32\...\{FCB3772C-B7D0-4933-B1A9-3707EBACC573}) (Version: 2.0.0.37149 - Intel Corporation)
Intel® WiDi (HKLM\...\{6097158B-0184-4140-BEC3-7885794D2571}) (Version: 3.5.40.0 - Intel Corporation)
Intel® PROSet/Wireless Software (HKLM-x32\...\{c9967fbd-e3c3-4ed0-992a-5b33260f2944}) (Version: 16.1.5 - Intel Corporation)
IObit Uninstaller (HKLM-x32\...\IObitUninstall) (Version: 3.0.4.1082 - IObit)
iTunes (HKLM\...\{0D44E3A4-6C3D-45D7-B443-079509E5BE5D}) (Version: 12.3.2.35 - Apple Inc.)
Java 8 Update 66 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218066F0}) (Version: 8.0.660.18 - Oracle Corporation)
Microsoft Office 365 ProPlus - en-us (HKLM\...\O365ProPlusRetail - en-us) (Version: 15.0.4779.1002 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.41105.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Mozilla Firefox 43.0.1 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 43.0.1 (x86 en-US)) (Version: 43.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 31.0 - Mozilla)
Office 15 Click-to-Run Extensibility Component (HKLM-x32\...\{90150000-008C-0000-0000-0000000FF1CE}) (Version: 15.0.4779.1002 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (HKLM\...\{90150000-008F-0000-1000-0000000FF1CE}) (Version: 15.0.4779.1002 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (HKLM-x32\...\{90150000-008C-0409-0000-0000000FF1CE}) (Version: 15.0.4779.1002 - Microsoft Corporation) Hidden
ParetoLogic PC Health Advisor (HKLM-x32\...\{3CBF3EBB-235D-4c29-A68B-2BB1F428586E}) (Version: 3.1.7.0 - ParetoLogic, Inc.)
Product Improvement Study for HP ENVY 7640 series (HKLM\...\{9913BFAE-5E18-4863-8354-452337781573}) (Version: 34.2.117.50647 - Hewlett-Packard Co.)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 8.3.730.2012 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7535 - Realtek Semiconductor Corp.)
Realtek USB 2.0 Card Reader (HKLM-x32\...\{96AE7E41-E34E-47D0-AC07-1091A8127911}) (Version: 6.1.8400.30136 - Realtek Semiconductor Corp.)
SafeZone Stable 1.46.1990.139 (HKLM-x32\...\SafeZone 1.46.1990.139) (Version: 1.46.1990.139 - Avast Software) Hidden
Surfing Protection (HKLM-x32\...\IObit Surfing Protection_is1) (Version: 1.2 - IObit)
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 19.0.9.5 - Synaptics Incorporated)
Vz In-Home Agent (HKLM-x32\...\VzInHomeAgent) (Version: 9.0.71.0 - Verizon)
Windows Driver Package - ASUS (ATP) Mouse  (10/29/2012 1.0.0.148) (HKLM\...\C01F56FBD9B141017E63E2A1A141E59934D4DC67) (Version: 10/29/2012 1.0.0.148 - ASUS)
WinFlash (HKLM-x32\...\{8F21291E-0444-4B1D-B9F9-4370A73E346D}) (Version: 2.41.1 - ASUS)
 
========================= Devices: ================================
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 22%
Total physical RAM: 8081.75 MB
Available physical RAM: 6296.45 MB
Total Virtual: 9361.75 MB
Available Virtual: 7526.55 MB
 
========================= Partitions: =====================================
 
1 Drive c: (OS) (Fixed) (Total:676.99 GB) (Free:618.85 GB) NTFS
3 Drive e: (TRAVELDRIVE) (Removable) (Total:0.96 GB) (Free:0.2 GB) FAT
 
========================= Users: ========================================
 
User accounts for \\WILSON_PC
 
Administrator            Charles                  DefaultAccount           
Guest                    
 
========================= Minidump Files ==================================
 
No minidump file found
 
========================= Restore Points ==================================
 
22-12-2015 12:03:15 Windows Update
02-01-2016 03:28:01 Windows Update
08-01-2016 00:50:27 Windows Update
13-01-2016 00:18:26 Windows Update
13-01-2016 00:19:31 Windows Update
14-01-2016 00:47:29 Restore Operation
14-01-2016 23:01:14 jan14
 

**** End of log ****ct with either wi-fi or ethernet. Log follows:



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#2 packetanalyzer

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Posted 16 January 2016 - 12:49 AM

Hi charleywilson,

 

Please download NetAdapter Repair All In One.

 

Please check all of the following boxes and press "Run All Selected".

 

  • Clear Static IP Settings (enable DHCP)
  • Change to Google DNS
  • Clear ARP/Route Table
  • NetBIOS Reload and Release
  • Enable LAN Adapters
  • Enable Wireless Adapters

After everything completes please do the following:

 

  • Restart your computer
  • Press WIN+R
  • Type cmd.exe
  • Run the below command
ipconfig > %userprofile%\Desktop\ipconfigout.txt

Please post the file ipconfigout.txt in your reply.



#3 charleywilson

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Posted 16 January 2016 - 11:25 AM

ipcinfigout.txtis attached:

 

Thanks for the help, I'm really getting frustrated with. Been fighting it for 3 days.

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#4 packetanalyzer

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Posted 16 January 2016 - 11:35 AM

charleywilson,

 

Would you mind restarting your router?

 

After it is back online please do the following:

  • Press WIN+R
  • Type cmd.exe
  • Run the below command
ipconfig /all > %userprofile%\Desktop\ipconfigallout.txt

 

Please post the file ipconfigoutall.txt in your reply.



#5 charleywilson

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Posted 16 January 2016 - 12:11 PM

Here you go. If I log in to the router I doesn't see the subject computer. The wireless says its connected  but no internet service. Log attached

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#6 packetanalyzer

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Posted 16 January 2016 - 12:59 PM

Have you tried restarting your router? Your log shows that your adapter is enabled for DHCP (gets an IP address automatically) but it shows that it is getting an Automatic Private Internet Protocol (APIPA) address. You will only get an APIPA address when your DHCP authority is unreachable. The APIPA address will near certainly be on a different subnet than your actual network and there will not be a route from the APIPA network to your router which means your computer will not be able to communicate with the Internet.
 
The question then is why is your DHCP authority (this presumably is your router) is not providing an IP address.
 
If restarting your router does not help, please try plugging your computer into your router using a network cable.

Edited by packetanalyzer, 16 January 2016 - 01:26 PM.


#7 charleywilson

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Posted 16 January 2016 - 01:27 PM

I have restarted the router a couple of times to no avail. The computer is plugged in to an ethernet port. The router has 4 eithernet ports. it only shows 3 devices connected, 2 desktops and 1 printer. I have switched the ethernet ports on the router with no effect. 

 

I have an old laptop with windows xp and it connects fine to the wi-fi.

 

On the computer it says the wireless is connected and secure, but no internet access. The router doesn't show the subject computer as a wireless connection either.

On the computer the ethernet connection just says no internet connection. 

 

This computer was working fine until last Tuesday's windows update.I have restored to a previous restore point, but that didn't help. This is really getting frustrating.



#8 packetanalyzer

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Posted 16 January 2016 - 01:44 PM

Would you mind following the below process on your computer that is able to connect to the Internet?

I would like to try statically assigning an IP configuration to your non-connected computer based on the settings of your connected one.

  • Press WIN+R
  • Type cmd.exe
  • Run the below command

 

ipconfig /all > %userprofile%\Desktop\ipconfigallout_working.txt

Please post the file ipconfigoutall_working.txt in your reply.


Edited by packetanalyzer, 16 January 2016 - 01:44 PM.


#9 charleywilson

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Posted 16 January 2016 - 02:27 PM

This is from the desktop with ethernet only.

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#10 packetanalyzer

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Posted 16 January 2016 - 03:00 PM

Alright,

 

Please make the following changes on the currently non-connected computer to the network adapter you are trying to connect to your network with:

 

  • Right click on Start
  • Select Network Connections
  • Right click on the network connection your computer is currently using
  • Select Properties
  • Select Internet Protocol Version 4
  • Click Properties
  • Select Use the following IP address
  • In the IP Address field enter 192.168.1.30
  • In the Subnet mask field enter 255.255.255.0
  • In the Default gateway field enter 192.168.1.1
  • In the Preferred DNS server field enter 192.168.1.1
  • Restart your computer
  • Open your web browser and try to go to www.google.com

Let me know if that works. If it does work that does not solve the cause of your problem, but it does get you on the Internet for the moment.



#11 charleywilson

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Posted 16 January 2016 - 03:25 PM

That didn't work. Now the troubleshooter couldn't identify the problem. Otherwise everything is the same.



#12 packetanalyzer

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Posted 16 January 2016 - 03:38 PM

Okay, let's check a few settings.

 

If you go to device manager

 

  • Right click on Start
  • Select Device Manager
  • Expand Network Adapters

Do you have any yellow triangles or red x's on your network adapters? Which network adapter are you trying to use to connect to the Internet?

 

If you go to msconfig

 

  • Type System Configuration in the searchbox

  • Select System Configuration desktop app

On the General tab make sure the Startup Selection is set as Normal startup. If it is not, select Normal startup and restart your computer.



#13 charleywilson

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Posted 16 January 2016 - 04:07 PM

All those checks are good. after restart there is no change. I'm about ready to re-install windows10. Is that a good idea ot is this more basic than the os?


By the way I can't even ping the router.



#14 packetanalyzer

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Posted 16 January 2016 - 04:17 PM

Let's do a couple more things before you go that route.

 

Open command prompt as administrator and run the following commands:

netsh winsock reset catalog
netsh int ipv4 reset reset.log 

Next let's make sure that power management is turned on your network adapters.

 

  • Right click on Start
  • Select Device Manager
  • Expand Network Adapters

 

For each network adapter, right click and select properties. Look for a tab named "Power Management". If there is, uncheck all the boxes on this tab. Apply the changes.

 

 

Restart you computer and try to open a web page.



#15 charleywilson

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Posted 16 January 2016 - 05:44 PM

Still no change.






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