Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Network Drivers needed for HP 2000 - bf69wm Notebook


  • Please log in to reply
7 replies to this topic

#1 mbaker7302

mbaker7302

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:01:45 PM

Posted 15 January 2016 - 05:41 PM

I upgraded to Windows 10 home on the HP 2000-bf69wm notebook but the network drivers didn't load. I searched for the drivers on the HP support website but the computer is no longer supported. I contacted HP and they wanted $99 to help me download the correct driver.

I just need the drivers for the network adapters. Can anyone help?

specs:
System Model
Hewlett-Packard 550-044 1.00
Enclosure Type: Desktop
Processor a
3.60 gigahertz Intel Core i3-4160
128 kilobyte primary memory cache
512 kilobyte secondary memory cache
3072 kilobyte tertiary memory cache
64-bit ready
Multi-core (2 total)
Hyper-threaded (4 total)
Main Circuit Board b
Board: Hewlett-Packard 2B2C 1.01



BC AdBot (Login to Remove)

 


#2 JohnC_21

JohnC_21

  • Members
  • 24,452 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:02:45 PM

Posted 15 January 2016 - 06:13 PM

Do you have a yellow exclamation mark next to your Network Adapters in Device Manager? Right click the device, select Properties. Under the Details tab select Hardware IDs in the dropdown box. Copy and Post the first line.

 

Windows 10 has had many issues with certain network chipsets. 



#3 mbaker7302

mbaker7302
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:01:45 PM

Posted 15 January 2016 - 06:19 PM

PCI\VEN_1814&DEV_539B&SUBSYS_18ED103C&REV_00
PCI\VEN_1814&DEV_539B&SUBSYS_18ED103C
PCI\VEN_1814&DEV_539B&CC_028000
PCI\VEN_1814&DEV_539B&CC_0280
 



#4 JohnC_21

JohnC_21

  • Members
  • 24,452 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:02:45 PM

Posted 15 January 2016 - 06:31 PM

That is a Ralink 5390 chipset. 

 

Here is the HP driver

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?swItemId=ob_150624_1



#5 mbaker7302

mbaker7302
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:01:45 PM

Posted 15 January 2016 - 06:52 PM

That worked and thanks but can you give me the basic process  you went through to find the drivers.  I think I need the complete chipset and drivers for all the devices, I think the OS is just using the ones Windows 7 & 10 found.


Edited by mbaker7302, 15 January 2016 - 06:54 PM.


#6 JohnC_21

JohnC_21

  • Members
  • 24,452 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:02:45 PM

Posted 15 January 2016 - 07:07 PM

After getting the Vendor and Device ID I go to PCIdatabase.com. In the above I typed in 1814 in the vendor box to get me Raylink. Then on the Raylink page I use the browser Find and the Device ID as the list can be long.

 

Then I did a Google search for HP and Raylink. Raylink also has there own driver page but I try and find the OEM's driver page first. If I can't find anything then I go to the device manufacturers site. If I still can't find anything then I copy and paste the first line into a Google search. My prefered site would be driveridentifier.com. On their page you would find the vendor and device ID and then click one of the drivers in the list. When you get to the driver page then click on the hard drive icon and provide a junk email address. The drivers are direct downloads from the device manufacturer's or OEM's site.

 

For things like Intel or AMD they have a utility that scans the computer for any necessary drivers.

 

Edit: If the computer is running fine and there are no yellow exclamation marks in Device Manager then you are good. 


Edited by JohnC_21, 15 January 2016 - 07:08 PM.


#7 mbaker7302

mbaker7302
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:01:45 PM

Posted 15 January 2016 - 07:12 PM

You are a Rock Star!  Thanks again!



#8 JohnC_21

JohnC_21

  • Members
  • 24,452 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:02:45 PM

Posted 15 January 2016 - 07:15 PM

No problem, glad I could help. $99 for a driver that HP already has on their site? Hard to fathom.






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users