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Help! Hard drive gave a groan, I think it's infected


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#1 wpetti

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Posted 15 January 2016 - 03:46 PM

Recently my system kept having trouble loading common pages, and then slowed down to a crawl.

 

I installed Iobit ASC Free Version and ran scans, and it definitely improved performance. I also run Norton Internet Security. I used Iobit to update all my drivers. 

 

but after things improved, that's when the hard drive started groaning intermittently. I ran a deep Defrag using Autologics Defrag, and Optimizer. 

 

The groaning has subsided for now, but I have a funny feeling something is just hiding and will return...because I am seeing some pop up spam that I suspect may have come in with the Iobit, even though I downloaded from CNET and thought it a safe source.

 

One scan required a reboot and that is usually serious in my experience, and rare for this computer too.

 

Any help greatly appreciated. Just want to trouble shoot this as a preventative before it gets worse...

 

Thanks!

 

wpetti



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#2 Demonslay335

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Posted 15 January 2016 - 03:53 PM

I'm just curious about when you say the hard drive made a groan. Was this actually a mechanical sound you heard from the hard drive inside of the machine? That can be a sign of a bigger issue, more hardware-related.


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#3 wpetti

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Posted 15 January 2016 - 03:57 PM

it was inside the machine, and I thought it was gone, but it is still doing it. It sounds like a spinning noise that is going up against resistance. It only lasts a second or less and then quits.



#4 wpetti

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Posted 15 January 2016 - 04:01 PM

the noise only started today, a day or so after downloading that Iobit and doing the driver updates. My page loads are still better than they were before I scanned with iobit but I've had issues with Iobit in the past too, and we removed it. I may be experiencing problems related to this program as before. just seems like something is wrong in the system. The computer is not old, maybe a year at most, a Lenovo but you're right, maybe the drive is failing.



#5 Demonslay335

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Posted 15 January 2016 - 04:05 PM

Before continuing with checking for infections, I would test your hard drive to be safe. No point in troubleshooting software when hardware is to blame.

 

Your computer may have a manufacturer hard drive test built-in. When you start the system up, there may be a key for a boot menu, which may give you options for a diagnostic.

 

I personally use Seagate SeaTools for diagnosing hard drives.

 

Let me know if you need help with running the test. The instructions on Seagate's page is pretty straight-forward.


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If I have helped you and you wish to support my ransomware fighting, you may support me here.


#6 wpetti

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Posted 15 January 2016 - 04:09 PM

okay, makes sense. i will give it a try. Thanks!

 

not a techie...but not hopeless either, if you know what I mean. ha! here goes..






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