Model: Pavilion dv7 notebook
O/S: Win 10
So I was running Traktor Pro 2 happily while I had windows 8 installed and did the recommended upgrade to windows 10. I then had a lot of latency issues, and did a fresh install (it was time anyway) of windows 10 on this machine... I then downloaded, installed and activated the Traktor 2 pro software and the driver for the Kontrol S4. The S4 hasn't moved at all since working and not working.
I tried uninstalling and reinstalling the driver and software because a friend had suggested this was how he managed to resolve the same issue.
Currently the laptop can not detect a connection to the S4, and the device only appears in the device manager as unknown. When I tried to manually install the driver to the device it crashed my computer about 30% through and gave me the following error:
I contacted HP support and asked them to make sure all my drivers etc are updated, they spent a considerable amount of time trying to resolve the issue for me with no luck.
I have contacted NI support as well, but I know they can take a long time to respond and I am wondering if I could be doing anything else to fix this issue in the meantime.
Appreciate your help, thanks.