Hi, trying to help a friend out. Machine was stuck beeping on a browser page, and I attempted some repairs ala' malwaretips.com. Got it working, seems to boot fine now. However...
The USB drivers do not work, and come up with error icons in Device Manager.
It's an HP2000-d19WM laptop running windows 8.1 64-bit (this machine: http://support.hp.com/us-en/document/c03905124 )
I cannot get HP Support Assistant to run -- no luck downloading a new version, just doesn't launch.
Nor have I had any luck trying to locate drivers from HP site (just not sure where USB drivers would be listed under their choices).
I have two System Restore points, but those are unable to be restored to also.
FYI speccy does not run correctly, shows Unknown system error: 0x80041002 for all categories.
Thank goodness the box does still boot, and has network connectivity.
What is next step to get USB restored? The system also has an integrated camera, and that seems also to be undetectable.
THANK YOU and bless you folks!