Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Lost USB after fixing malware on HP2000-2d19WM, win 8.1


  • Please log in to reply
5 replies to this topic

#1 hypotechguy

hypotechguy

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Local time:03:38 PM

Posted 15 January 2016 - 08:08 AM

Hi, trying to help a friend out.  Machine was stuck beeping on a browser page, and I attempted some repairs ala' malwaretips.com. Got it working, seems to boot fine now.  However...

 

The USB drivers do not work, and come up with error icons in Device Manager.

 

It's an HP2000-d19WM laptop running windows 8.1 64-bit  (this machine: http://support.hp.com/us-en/document/c03905124 )

 

I cannot get HP Support Assistant to run -- no luck downloading a new version, just doesn't launch.

 

Nor have I had any luck trying to locate drivers from HP site (just not sure where USB drivers would be listed under their choices).

 

I have two System Restore points, but those are unable to be restored to also.

 

FYI speccy does not run correctly, shows Unknown system error: 0x80041002 for all categories.

 

Thank goodness the box does still boot, and has network connectivity.

 

What is next step to get USB restored?  The system also has an integrated camera, and that seems also to be undetectable.

 

THANK YOU and bless you folks!



BC AdBot (Login to Remove)

 


#2 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,407 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:12:38 PM

Posted 15 January 2016 - 10:27 AM

Please list the specific USB drivers which are showing the error icons.

 

If you can, please make a screenshot of the list of USB drivers.

 

How to make a screenshot
 
1. Download and run A Thousand Words .
 
2. Follow the wizard to capture a screenshot
 
3. Use the built-in editor to resize, edit, or re-capture your screen shot. 
 
4. Your screen shot will be saved to your desktop when you finish the wizard.
 
You can post the screenshot in your next post as an attachment.  
 
Just below the area where you write text in a post there is the Post button, to the right of this is More Reply Options
 
Post2_zpsf05c0430.png
 
When you click on More Relpy Options  you will see Attach Files and Browse, click on Browse, this will open Pictures on your computer, click on the image you want to post, then click on Attach This File, then Add Reply.
 
BCreply1_zpsc36d42fc.png 

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 hypotechguy

hypotechguy
  • Topic Starter

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Local time:03:38 PM

Posted 16 January 2016 - 01:05 PM

Under "Other devices" there are four lines, all saying:

 

/!\  Universal Serial Bus (USB) Controller

 

Attached is screenshot of Device Manager hardware id info from properties for all four of them, e.g.

 

PCI\VEN_1022&DEV_7807&SUBSYS_188B103C&REV_11

 

thanks

 

 Attached File  usbdevices.png   92.69KB   0 downloads

 



#4 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,407 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:12:38 PM

Posted 16 January 2016 - 01:33 PM

Uninstall the drivers and restart the computer.  New drivers will be installed at that time.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 hypotechguy

hypotechguy
  • Topic Starter

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Local time:03:38 PM

Posted 16 January 2016 - 04:04 PM

No, unfortunately, makes no difference.  I clicked on each and uninstalled, and rebooted.

 

Device Manager shows same as before.



#6 hypotechguy

hypotechguy
  • Topic Starter

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Local time:03:38 PM

Posted 20 January 2016 - 07:15 AM

Oh well, solved by different approach -- I got permission to upgrade to Windows 10, and this has successfully reinstalled working USB drivers.  

 

Thanks anyways, you guys are great for helping on this site.






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users