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Windows 10 crashing after installing driver


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#1 greatchap

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Posted 15 January 2016 - 06:47 AM

Hello Everyone,

I am using Windows 10 in Microsoft Surface Pro 4 tablet.

I installed Fresco Logic Thin2000 USB display driver in Windows 10. After the reboot windows 10 started crashing. I did boot in safe mode but safe mode is preventing me from uninstalling it.

What do I do? this was installed so that I could connect device to projector. In safe mode I am unable to remove it and windows 10 is not booting in normal mode. It showing error system_service_exception(Ddkmd.sys) at boot.

Please help me.

Regards,
GR



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#2 Niweg

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Posted 15 January 2016 - 10:29 AM

 If this happened to me, I'd first try System Restore.  If that failed, I'd restore from a recent backup.  I hope you enabled System Restore and made backups.  If not, you'll probably have to save your data, restore to factory settings, and reinstall your applications.

 

 Good luck.


Make regular full system backups or you'll be sorry sooner or later.


#3 Shadow7655

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Posted 15 January 2016 - 03:05 PM

See if it's not anything to do with you're anti virus.



#4 usasma

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Posted 17 January 2016 - 05:14 PM

Disable Ddkmd.sys from loading.

Easiest way is to rename it to Ddkmd.BAD (most likely it'll be located in the C:\Windows\System32\drivers directory)

Don't delete it - just in case you need it later on.

 

You can also do a System Restore to a point back before it was installed.


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