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Keyboard not working


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#1 avtrisal

avtrisal

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Posted 14 January 2016 - 05:52 PM

I have an HP Envy x360 laptop, bought in mid 2014. This morning, I cleaned the keyboard with a Clorox wipe (now apparent to me that this was maybe not the best idea) and the keyboard is now not working. Keys are usually not mapped to their regular inputs: for example, pressing "a" on the keyboard results in what you would get from "j" + "Enter", the keyboard appears to be creating new lines randomly, "u" is "l", and caps lock randomly goes on and off. 
 

Does anyone know how to fix this? Failing that, does anyone know how to turn off the default keyboard? I am typing with a USB keyboard now, and I've tried uninstalling the default keyboard from the device manager, but it didn't work at all. 

Thanks for any assistance.



 



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#2 Mac29

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Posted 14 January 2016 - 08:57 PM

I'll take a stab avtrisal, even though it's been hours since the 'wipe' I'd research the steps to take out the keyboard and inspect. I would think any liquid has evaporated from the key posts underneath but it's possible some is still left somewhere. Like near a connector. I'd try drying out, maybe leave the exposed body (not the screen) in sunlight and later re-insert the keyboard if you're sure everything looks dry. Hopefully no residue messed up anything electrical but that may be the cause. I've seen worse get solved by doing the above but ymmv or course.

 

Hope that helps,

 

Mac






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