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My computer crashes when I open up a browser. Please help!


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11 replies to this topic

#1 PrestonAbella

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Posted 14 January 2016 - 05:04 PM

Hello, every time I get on my computer and open up Google Chrome or Microsoft Edge, from windows 10 it freezes my computer. It is all fine until after about 30 seconds of my browser being open. Then my browser goes very slow, especially while watching a youtube video then it just freezes. I try moving the mouse, that doesn't work, I try pressing ctrl, alt, and delete and that doesn't work. Nothing will work. I have Mcafee as my anti-virus, and so far it has worked well for me and I trust it completely, however when I do a virus scan to see if a virus is causing my browser to crash It comes up with 0 found viruses. In fact, I am actually running a virus scan right now just to triple check... anyways, Please help! I do not know what to do. My computer does not freeze up when I use vidogames that I play often or skype or anything. It just freezes when I open a virus. Please help! (sent from another computer lol)  



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#2 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


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Posted 14 January 2016 - 06:15 PM

Let's try looking at these reports:

1)  Please run this report collecting tool (even though you may not be reporting BSOD's) so we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 PrestonAbella

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Posted 16 January 2016 - 04:52 PM

Let's try looking at these reports:

1)  Please run this report collecting tool (even though you may not be reporting BSOD's) so we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

How do I know this won't give me a virus?



#4 PrestonAbella

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Posted 17 January 2016 - 03:25 PM

Let's try looking at these reports:

1)  Please run this report collecting tool (even though you may not be reporting BSOD's) so we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

 

what if this gives me a virus?
 



#5 PrestonAbella

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Posted 17 January 2016 - 03:27 PM

Let's try looking at these reports:

1)  Please run this report collecting tool (even though you may not be reporting BSOD's) so we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

 

I do not see a .zip file on my desktop? Please help



#6 PrestonAbella

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Posted 17 January 2016 - 03:33 PM

Let's try looking at these reports:

1)  Please run this report collecting tool (even though you may not be reporting BSOD's) so we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

 

I found the .zip file, but I I can't find where I upload the file.



#7 PrestonAbella

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Posted 17 January 2016 - 03:40 PM

Let's try looking at these reports:

1)  Please run this report collecting tool (even though you may not be reporting BSOD's) so we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html



#8 PrestonAbella

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Posted 17 January 2016 - 03:42 PM

Here is the .zip file I found when I ran the BSOD Inspector

Attached Files



#9 PrestonAbella

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Posted 17 January 2016 - 03:43 PM

Let's try looking at these reports:

1)  Please run this report collecting tool (even though you may not be reporting BSOD's) so we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

 

I posted the file above, thx.



#10 usasma

usasma

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Posted 17 January 2016 - 04:15 PM

Q:  How do I know that this won't give me a virus?

A:  Scan it with an antivirus while/after you download it and BEFORE you open it

 

There is no need to quote my post in each reply.  And, due to my vision problems, it makes it more difficult for me to read your posts.

 

I still need the report from item 2)

 

Your UEFI/BIOS (version A08) dates from 2014.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

Only 3 Windows Update hotfixes installed.  Most build 10586 (TH2/1511) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.

I see a number of video errors in the WER section of the MSINFO32 report.

Please follow these troubleshooting suggestions:  http://www.sysnative.com/forums/bsod-kernel-dump-analysis-debugging-information/35-video-tdr-timeout-0x116-0x117.html#post29532
Also, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

Uninstall TeamViewer - it's driver dates from 2007

 

Run the video troubleshooting suggestions.  If they don't find anything significant with your video, post back with the results and then run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 

 

Analysis:
The following is for informational purposes only.

**************************Thu Jan  7 20:47:33.139 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\010716-14968-01.dmp]
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Built by: 10586.17.amd64fre.th2_release.151121-2308
System Uptime: 0 days 2:20:44.818
*** WARNING: Unable to verify timestamp for cdd.dll
*** ERROR: Module load completed but symbols could not be loaded for cdd.dll
Probably caused by : cdd.dll ( cdd+dd33 )
BugCheck 3B, {c0000005, 43800000780, ffffd00024ef80a0, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: 0000043800000780, Address of the instruction which caused the bugcheck
Arg3: ffffd00024ef80a0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID:  0x3B_cdd!Unknown_Function
CPUID:        "Intel® Core™ i7-4790 CPU @ 3.60GHz"
MaxSpeed:     3600
CurrentSpeed: 3592
  BIOS Version                  A08
  BIOS Release Date             04/16/2014
  Manufacturer                  Dell Inc.
  Product Name                  XPS 8700
  Baseboard Product             0KWVT8
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Jan  2 16:09:55.132 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\010216-20750-01.dmp]
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Built by: 10586.17.amd64fre.th2_release.151121-2308
System Uptime: 0 days 22:44:44.808
*** WARNING: Unable to verify timestamp for win32kbase.sys
*** ERROR: Module load completed but symbols could not be loaded for win32kbase.sys
Probably caused by : win32kbase.sys ( win32kbase+4d8be )
BugCheck 3B, {c0000005, fffff9617b7dd8be, ffffd000270f9bd0, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff9617b7dd8be, Address of the instruction which caused the bugcheck
Arg3: ffffd000270f9bd0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID:  0x3B_win32kbase!Unknown_Function
CPUID:        "Intel® Core™ i7-4790 CPU @ 3.60GHz"
MaxSpeed:     3600
CurrentSpeed: 3592
  BIOS Version                  A08
  BIOS Release Date             04/16/2014
  Manufacturer                  Dell Inc.
  Product Name                  XPS 8700
  Baseboard Product             0KWVT8
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Dec 26 00:22:30.986 2015 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\122515-20109-01.dmp]
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Built by: 10586.17.amd64fre.th2_release.151121-2308
System Uptime: 0 days 1:05:08.662
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+107626 )
BugCheck D1, {448, 2, 0, fffff801fdde7626}
BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
Arguments:
Arg1: 0000000000000448, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff801fdde7626, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  AV_nvlddmkm!Unknown_Function
CPUID:        "Intel® Core™ i7-4790 CPU @ 3.60GHz"
MaxSpeed:     3600
CurrentSpeed: 3592
  BIOS Version                  A08
  BIOS Release Date             04/16/2014
  Manufacturer                  Dell Inc.
  Product Name                  XPS 8700
  Baseboard Product             0KWVT8
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``



3rd Party Drivers:
The following is for information purposes only.

**************************Thu Jan  7 20:47:33.139 2016 (UTC - 5:00)**************************
teamviewervpn.sys           Thu Dec 13 04:22:09 2007 (4760F9C1)
CLVirtualDrive.sys          Mon Dec 26 08:26:47 2011 (4EF87617)
PxHlpa64.sys                Tue Apr 24 13:26:29 2012 (4F96E245)
lvrs64.sys                  Mon Oct 22 22:11:24 2012 (5085FCCC)
lvuvc64.sys                 Mon Oct 22 22:12:08 2012 (5085FCF8)
Rt630x64.sys                Fri Jun 21 05:29:10 2013 (51C41CE6)
RtsUStor.sys                Tue Jul  9 01:56:42 2013 (51DBA61A)
iaStorA.sys                 Thu Aug  1 21:39:52 2013 (51FB0DE8)
TeeDriverx64.sys            Mon Feb  3 15:24:40 2014 (52EFFB08)
XtuAcpiDriver.sys           Thu Feb 26 07:51:57 2015 (54EF16ED)
bcbtums.sys                 Mon Mar 23 17:31:26 2015 (5510862E)
nvhda64v.sys                Thu Apr 16 15:03:16 2015 (55300774)
LGVirHid.sys                Fri Apr 24 17:20:53 2015 (553AB3B5)
LGJoyXlCore.sys             Fri Apr 24 17:20:57 2015 (553AB3B9)
LGBusEnum.sys               Fri Apr 24 17:21:00 2015 (553AB3BC)
RTKVHD64.sys                Wed Jun 24 06:04:57 2015 (558A80C9)
nvvad64v.sys                Wed Jul  1 22:12:51 2015 (55949E23)
bcmwl63a.sys                Fri Jul 10 21:09:43 2015 (55A06CD7)
NvStreamKms.sys             Thu Jul 16 21:43:42 2015 (55A85DCE)
nvlddmkm.sys                Thu Aug  6 19:16:04 2015 (55C3EAB4)
mfehidk.sys                 Fri Sep 18 07:04:17 2015 (55FBEFB1)
mfewfpk.sys                 Fri Sep 18 07:04:33 2015 (55FBEFC1)
mfeavfk.sys                 Fri Sep 18 07:05:23 2015 (55FBEFF3)
mfefirek.sys                Fri Sep 18 07:06:50 2015 (55FBF04A)
cfwids.sys                  Fri Sep 18 07:07:29 2015 (55FBF071)
mfeaack.sys                 Fri Sep 18 07:10:22 2015 (55FBF11E)
mfencbdc.sys                Mon Sep 28 08:12:28 2015 (56092EAC)
intelppm.sys                Thu Oct 29 22:09:51 2015 (5632D16F)
mfesapsn.sys                Fri Nov  6 13:37:05 2015 (563CF351)
HD-Hypervisor-amd64.sys     Mon Dec 14 03:16:08 2015 (566E7AC8)
http://www.carrona.org/drivers/driver.php?id=teamviewervpn.sys
http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys
http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
http://www.carrona.org/drivers/driver.php?id=lvrs64.sys
http://www.carrona.org/drivers/driver.php?id=lvuvc64.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=RtsUStor.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=XtuAcpiDriver.sys
http://www.carrona.org/drivers/driver.php?id=bcbtums.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=LGVirHid.sys
LGJoyXlCore.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=bcmwl63a.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=mfehidk.sys
http://www.carrona.org/drivers/driver.php?id=mfewfpk.sys
http://www.carrona.org/drivers/driver.php?id=mfeavfk.sys
http://www.carrona.org/drivers/driver.php?id=mfefirek.sys
http://www.carrona.org/drivers/driver.php?id=cfwids.sys
http://www.carrona.org/drivers/driver.php?id=mfeaack.sys
http://www.carrona.org/drivers/driver.php?id=mfencbdc.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=mfesapsn.sys
http://www.carrona.org/drivers/driver.php?id=HD-Hypervisor-amd64.sys
 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#11 PrestonAbella

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Posted 17 January 2016 - 05:53 PM

I am still confused on what you need me to do, do I need to redo the BSOD inspector?

 

Q:  How do I know that this won't give me a virus?

A:  Scan it with an antivirus while/after you download it and BEFORE you open it

 

There is no need to quote my post in each reply.  And, due to my vision problems, it makes it more difficult for me to read your posts.

 

I still need the report from item 2)

 

Your UEFI/BIOS (version A08) dates from 2014.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

Only 3 Windows Update hotfixes installed.  Most build 10586 (TH2/1511) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.

I see a number of video errors in the WER section of the MSINFO32 report.

Please follow these troubleshooting suggestions:  http://www.sysnative.com/forums/bsod-kernel-dump-analysis-debugging-information/35-video-tdr-timeout-0x116-0x117.html#post29532
Also, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

Uninstall TeamViewer - it's driver dates from 2007

 

Run the video troubleshooting suggestions.  If they don't find anything significant with your video, post back with the results and then run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 

 

Analysis:
The following is for informational purposes only.

**************************Thu Jan  7 20:47:33.139 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\010716-14968-01.dmp]
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Built by: 10586.17.amd64fre.th2_release.151121-2308
System Uptime: 0 days 2:20:44.818
*** WARNING: Unable to verify timestamp for cdd.dll
*** ERROR: Module load completed but symbols could not be loaded for cdd.dll
Probably caused by : cdd.dll ( cdd+dd33 )
BugCheck 3B, {c0000005, 43800000780, ffffd00024ef80a0, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: 0000043800000780, Address of the instruction which caused the bugcheck
Arg3: ffffd00024ef80a0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID:  0x3B_cdd!Unknown_Function
CPUID:        "Intel® Core™ i7-4790 CPU @ 3.60GHz"
MaxSpeed:     3600
CurrentSpeed: 3592
  BIOS Version                  A08
  BIOS Release Date             04/16/2014
  Manufacturer                  Dell Inc.
  Product Name                  XPS 8700
  Baseboard Product             0KWVT8
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Jan  2 16:09:55.132 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\010216-20750-01.dmp]
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Built by: 10586.17.amd64fre.th2_release.151121-2308
System Uptime: 0 days 22:44:44.808
*** WARNING: Unable to verify timestamp for win32kbase.sys
*** ERROR: Module load completed but symbols could not be loaded for win32kbase.sys
Probably caused by : win32kbase.sys ( win32kbase+4d8be )
BugCheck 3B, {c0000005, fffff9617b7dd8be, ffffd000270f9bd0, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff9617b7dd8be, Address of the instruction which caused the bugcheck
Arg3: ffffd000270f9bd0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID:  0x3B_win32kbase!Unknown_Function
CPUID:        "Intel® Core™ i7-4790 CPU @ 3.60GHz"
MaxSpeed:     3600
CurrentSpeed: 3592
  BIOS Version                  A08
  BIOS Release Date             04/16/2014
  Manufacturer                  Dell Inc.
  Product Name                  XPS 8700
  Baseboard Product             0KWVT8
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Dec 26 00:22:30.986 2015 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\122515-20109-01.dmp]
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Built by: 10586.17.amd64fre.th2_release.151121-2308
System Uptime: 0 days 1:05:08.662
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+107626 )
BugCheck D1, {448, 2, 0, fffff801fdde7626}
BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
Arguments:
Arg1: 0000000000000448, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff801fdde7626, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  AV_nvlddmkm!Unknown_Function
CPUID:        "Intel® Core™ i7-4790 CPU @ 3.60GHz"
MaxSpeed:     3600
CurrentSpeed: 3592
  BIOS Version                  A08
  BIOS Release Date             04/16/2014
  Manufacturer                  Dell Inc.
  Product Name                  XPS 8700
  Baseboard Product             0KWVT8
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``



3rd Party Drivers:
The following is for information purposes only.

**************************Thu Jan  7 20:47:33.139 2016 (UTC - 5:00)**************************
teamviewervpn.sys           Thu Dec 13 04:22:09 2007 (4760F9C1)
CLVirtualDrive.sys          Mon Dec 26 08:26:47 2011 (4EF87617)
PxHlpa64.sys                Tue Apr 24 13:26:29 2012 (4F96E245)
lvrs64.sys                  Mon Oct 22 22:11:24 2012 (5085FCCC)
lvuvc64.sys                 Mon Oct 22 22:12:08 2012 (5085FCF8)
Rt630x64.sys                Fri Jun 21 05:29:10 2013 (51C41CE6)
RtsUStor.sys                Tue Jul  9 01:56:42 2013 (51DBA61A)
iaStorA.sys                 Thu Aug  1 21:39:52 2013 (51FB0DE8)
TeeDriverx64.sys            Mon Feb  3 15:24:40 2014 (52EFFB08)
XtuAcpiDriver.sys           Thu Feb 26 07:51:57 2015 (54EF16ED)
bcbtums.sys                 Mon Mar 23 17:31:26 2015 (5510862E)
nvhda64v.sys                Thu Apr 16 15:03:16 2015 (55300774)
LGVirHid.sys                Fri Apr 24 17:20:53 2015 (553AB3B5)
LGJoyXlCore.sys             Fri Apr 24 17:20:57 2015 (553AB3B9)
LGBusEnum.sys               Fri Apr 24 17:21:00 2015 (553AB3BC)
RTKVHD64.sys                Wed Jun 24 06:04:57 2015 (558A80C9)
nvvad64v.sys                Wed Jul  1 22:12:51 2015 (55949E23)
bcmwl63a.sys                Fri Jul 10 21:09:43 2015 (55A06CD7)
NvStreamKms.sys             Thu Jul 16 21:43:42 2015 (55A85DCE)
nvlddmkm.sys                Thu Aug  6 19:16:04 2015 (55C3EAB4)
mfehidk.sys                 Fri Sep 18 07:04:17 2015 (55FBEFB1)
mfewfpk.sys                 Fri Sep 18 07:04:33 2015 (55FBEFC1)
mfeavfk.sys                 Fri Sep 18 07:05:23 2015 (55FBEFF3)
mfefirek.sys                Fri Sep 18 07:06:50 2015 (55FBF04A)
cfwids.sys                  Fri Sep 18 07:07:29 2015 (55FBF071)
mfeaack.sys                 Fri Sep 18 07:10:22 2015 (55FBF11E)
mfencbdc.sys                Mon Sep 28 08:12:28 2015 (56092EAC)
intelppm.sys                Thu Oct 29 22:09:51 2015 (5632D16F)
mfesapsn.sys                Fri Nov  6 13:37:05 2015 (563CF351)
HD-Hypervisor-amd64.sys     Mon Dec 14 03:16:08 2015 (566E7AC8)
http://www.carrona.org/drivers/driver.php?id=teamviewervpn.sys
http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys
http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
http://www.carrona.org/drivers/driver.php?id=lvrs64.sys
http://www.carrona.org/drivers/driver.php?id=lvuvc64.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=RtsUStor.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=XtuAcpiDriver.sys
http://www.carrona.org/drivers/driver.php?id=bcbtums.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=LGVirHid.sys
LGJoyXlCore.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=bcmwl63a.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=mfehidk.sys
http://www.carrona.org/drivers/driver.php?id=mfewfpk.sys
http://www.carrona.org/drivers/driver.php?id=mfeavfk.sys
http://www.carrona.org/drivers/driver.php?id=mfefirek.sys
http://www.carrona.org/drivers/driver.php?id=cfwids.sys
http://www.carrona.org/drivers/driver.php?id=mfeaack.sys
http://www.carrona.org/drivers/driver.php?id=mfencbdc.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=mfesapsn.sys
http://www.carrona.org/drivers/driver.php?id=HD-Hypervisor-amd64.sys
 


Edited by PrestonAbella, 17 January 2016 - 05:54 PM.


#12 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,090 posts
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Posted 18 January 2016 - 09:20 PM

You do not need to redo the BSOD Inspector

 

I still need this report:

 

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

 

I suggest that you do these things:

 

Your UEFI/BIOS (version A08) dates from 2014.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

Only 3 Windows Update hotfixes installed.  Most build 10586 (TH2/1511) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.

I see a number of video errors in the WER section of the MSINFO32 report.

Please follow these troubleshooting suggestions:  http://www.sysnative.com/forums/bsod-kernel-dump-analysis-debugging-information/35-video-tdr-timeout-0x116-0x117.html#post29532
Also, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

Uninstall TeamViewer - it's driver dates from 2007

 

Run the video troubleshooting suggestions.  If they don't find anything significant with your video, post back with the results and then run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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