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Popup *YOUR MICROSOFT COMPUTER HAS BEEN BLOCKED* 1-888-382-7416


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#1 Varangian

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Posted 14 January 2016 - 01:47 PM

Has anyone else come across a popup message that states 
 
*YOUR MICROSOFT COMPUTER HAS BEEN BLOCKED*
 
Windows System Alert!!
 
System has been infected due to unexpected error!
Please Contact Microsoft 1-888-382-7416 Immediately!
to unblock your computer.
 
Registry Failure of Operating System.
Error Code: rundll32.exe
 
IMMEDIATELY CALL MICROSOFT AT 1-888-382-7416
 
SYSTEM DATA FILES IS AT RISK:
 
ect.. etc.. etc..
 
The number is to a boiler-room type call center with varying accents (mostly Indian or Middle Eastern)
 
When I googled this number, I came up with page after page of "virus removal instructions" of dubious origin.  I have not found anything on this site about it yet, so I thought i would bring it up.
 
Is this a legitimate infection, or just a pro-actively annoying pop-up?  If any of the students come across this again I will check to see what site they picked it up from.  
 
Please share your thoughts on this.

Edit: Moved topic from Windows 7 to the more appropriate forum. ~ Animal

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#2 Sintharius

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Posted 14 January 2016 - 02:00 PM

It looks like one of those tech support scam popups to me. Closing them should get rid of it.

#3 Varangian

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Posted 14 January 2016 - 02:07 PM

That is what I was suspecting, but this is the third time that the librarian has come to me with screenshots of the "infection".  If it originates from a page that the students should not be accessing, i need to find that page and add it to the firewall.  Just wanted to be sure that that was all I needed to do.



#4 Sintharius

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Posted 14 January 2016 - 02:12 PM

Could be redirects when your students try to access a legistimate page, blocking the offending pages in the firewall should work. Those usually do not drop malware on the system, but I would recommend keeping an eye out just in case.

#5 quietman7

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Posted 14 January 2016 - 02:28 PM

For more info you may want to read...Beware of Phony Tech Support Scams

The students show read it too as well as the Best Practices for Safe Computing - Prevention of Malware Infection part of the topic.
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#6 RolandJS

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Posted 14 January 2016 - 02:35 PM

It looks like one of those tech support scam popups to me. Closing them should get rid of it.

along with clearing cache files


"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)


#7 quietman7

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Posted 14 January 2016 - 04:30 PM

How to refresh (clear) your browser's cache
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