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#1 bsacco

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Posted 14 January 2016 - 12:34 PM

please advise

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#2 bsacco

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Posted 14 January 2016 - 12:48 PM

· OS - Windows 8.1, 8, 7, Vista ?  > Windows 7 Professional (x64) Service Pack 1 (build 7601)
· x86 (32-bit) or x64 ? > x64
· What was original installed OS on system? > WIN 8, but then i downgraded to WIN 7pro since I hated WIN 8 > Installed: 12/2/2013 8:38:18 PM
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? > OS is OEM
· Age of system (hardware) > 2 years
· Age of OS installation - have you re-installed the OS? > 2 years

· CPU > 3.40 gigahertz Intel Core i7-4770

· Video Card > AMD Radeon HD 7570 [Display adapter]

 

· MotherBoard - (if NOT a laptop) - Board: Dell Inc. 0KWVT8 A00
· Power Supply - brand & wattage (skip if laptop)

· System Manufacturer > Dell
· Exact model number (if laptop, check label on bottom) > XPS8700

· Laptop or Desktop? > desktop

 

 

Belark advisor stats below:

 

 

System Security Status Security Benchmark Score 0.63 of 10 (details...)     Virus Protection Up-to-date      Security Updates 5 missing       
 
    Computer Profile Summary Computer Name:  Dell8700-PC  Profile Date:  Thursday, January 14, 2016 9:36:26 AM Advisor Version:  8.4 Windows Logon:  Dell 8700   new Click to try Belarc's Security Advisor for Android   Operating System   System Model Windows 7 Professional (x64) Service Pack 1 (build 7601)
Install Language: English (United States)
System Locale: English (United States)
Installed: 12/2/2013 8:38:18 PM
Boot Mode: Legacy BIOS in UEFI (Secure Boot not supported)   Dell Inc. XPS 8700 
System Service Tag: 
Chassis Serial Number: 
Enclosure Type: Desktop Processor a   Main Circuit Board b 3.40 gigahertz Intel Core i7-4770
256 kilobyte primary memory cache
1024 kilobyte secondary memory cache
8192 kilobyte tertiary memory cache
64-bit ready
Multi-core (4 total)
Hyper-threaded (8 total)   Board: Dell Inc. 0KWVT8 A00
Serial Number: ..
Bus Clock: 100 megahertz
UEFI: Dell Inc. A11 07/09/2015 Drives   Memory Modules c,d 2240.35 Gigabytes Usable Hard Drive Capacity
1173.51 Gigabytes Hard Drive Free Space

HL-DT-ST DVD+-RW GHA2N SCSI CdRom Device [Optical drive]

CF/MD Card [Hard drive] -- drive 3
INTEL SSDSC2BW240A4 [Hard drive] (240.06 GB) -- drive 0, s/n BTDA33330B2C2403GN, rev DC32, SMARTStatus: Healthy
MS/Pro/Duo Card [Hard drive] -- drive 6
SD/mini-MMC/RS Card [Hard drive] -- drive 5
SM/xD Card [Hard drive] -- drive 4
ST1000DM003-1CH162 [Hard drive] (1000.20 GB) -- drive 2, s/n Z1D2XKXG, rev CC44, SMART Status: Healthy
ST1000DM003-1CH162 [Hard drive] (1000.20 GB) -- drive 1, s/n W1D20SPN, rev CC47, SMART Status: Healthy   8142 Megabytes Usable Installed Memory

Slot '' is Empty
Slot 'DIMM1' has 4096 MB (serial number 1063DCB8)
Slot '' is Empty
Slot 'DIMM2' has 4096 MB (serial number 1073DD0C)   Local Drive Volumes             c: (NTFS on drive 0) * 239.95 GB 96.75 GB free     e: (NTFS on drive 2) 1000.20 GB 886.42 GB free     f: (NTFS on drive 1) 1000.20 GB 190.34 GB free    
* Operating System is installed on c:   Network Drives     Controllers   Display Intel® 8 Series/C220 Chipset Family SATA AHCI Controller   AMD Radeon HD 7570 [Display adapter]
DELL 2009W [Monitor] (20.0"vis, s/n XX-0KM509-XXXXX-855-170U, May 2008)
Gateway FHX2300 [Monitor] (22.9"vis, s/n C190C0114003, March 2010) Bus Adapters   Multimedia Bluetooth Hard Copy Cable Replacement Server
Intel® 8 Series/C220 Series USB Enhanced Host Controller #1 - 8C26
Intel® 8 Series/C220 Series USB Enhanced Host Controller #2 - 8C2D
Intel® USB 3.0 eXtensible Host Controller
Intel® USB 3.0 Root Hub
Renesas Electronics USB 3.0 Host Controller
Renesas Electronics USB 3.0 Root Hub   AMD High Definition Audio Device
Bluetooth Audio Device
HD Webcam C310
Line 6 TonePort UX2
Realtek High Definition Audio
USB Audio CODEC Virus Protection [Back to Top]   Group Policies Bitdefender Antivirus   None discovered       USB Storage Use in past 30 Days (mouse over last used for details)   Hosted Virtual Machines (mouse over name for details)   Last Used CF/MD Card -- drive 3, s/n 00000, rev 1.00 1/14/2016 9:10:56 AM MS/Pro/Duo Card -- drive 6, s/n 30000, rev 1.00 1/14/2016 9:10:56 AM SD/mini-MMC/RS Card -- drive 5, s/n 20000, rev 1.00 1/14/2016 9:10:56 AM SM/xD Card -- drive 4, s/n 10000, rev 1.00 1/14/2016 9:10:56 AM Canon MX870 series, rev 0103 1/13/2016 6:40:26 AM* Generic- Compact Flash, s/n 20100818841300000, rev 1.00 1/11/2016 2:29:24 PM* Generic- M.S./M.S.Pro/HG, s/n 20100818841300000, rev 1.00 1/11/2016 2:29:24 PM* Generic- SD/MMC, s/n 20100818841300000, rev 1.00 1/11/2016 2:29:24 PM* Generic- SM/xD-Picture, s/n 20100818841300000, rev 1.00 1/11/2016 2:29:24 PM* HGST, s/n 31001304180002400119, rev 0000 12/27/2015 4:05:52 PM*
* Possibly used again before the reboot following this time.   None discovered   See your entire network map...
click for Belarc's System Management products
              Find your security vulnerabilities...
click for Belarc's System Management products
  Missing Security Updates new – for Adobe, Apple, Java, Microsoft and more [Back to Top]
Hotfixes from Microsoft Update (agent version 7.6.7601.19077) install automatically.
Last install: 1/14/2016 3:06:10 AM, download: 1/14/2016 3:07:37 AM, check: 1/13/2016 11:37:42 PM. 

These security updates apply to this computer but are not currently installed (using Advisor definitions version 2016.1.13.3), according to the 01/12/2016 Microsoft Security Bulletin Summary and bulletins from other vendors. Note: Security benchmarks require that Critical and Important severity security updates must be installed

Hotfix Id Severity Description (click to see security bulletin) APSB16-02 Critical  Adobe Reader security update for Reader 11.0.13.17 CpuOct2015-2367953 Critical  Oracle Java SE Critical Patch Update for Java 8.0.25.18 32-bit HT205636 Critical  Apple iTunes security update for iTunes 12.3.1.23 Q3108664 Important  Microsoft security update (KB3108664) Q3121461 Important  Microsoft security update (KB3121461)   Manage all your software licenses...
click for Belarc's System Management products
  Software Licenses [Back to Top]     Belarc - Advisor   Cakewalk Music Software - Dimension Pro   Cakewalk Music Software - Sonar Producer   Intel - AMT   Intel - SSD Toolbox   Intel - USB3   Live Software - Live Email Verifier Professional   Microsoft - Internet Explorer   Microsoft - PowerShell   Microsoft - Windows 7 Professional (x64)   TechSmith - SnagIt     Find unused software and reduce licensing costs...
click for Belarc's System Management products
  Software Versions & Usage (mouse over i for details, click i for location) [Back to Top]   Adobe Systems - Acrobat Update Service Version 1.824.16.1310
  Adobe Systems - Flash Player Update Service Version 20,0,0,270
  Adobe Systems - Reader and Acrobat Manager Version 1.824.16.1310
  Adobe Systems - Reader Version 11.0.13.17
  Adobe Systems - Shockwave Flash Version 20,0,0,270 
(32/64-bit)

  Advanced Micro Devices - Catalyst Control Center Version 3.5.0.0 
(64-bit)

  Amazon - Music Version 3.2.0.591
  AMD - External Events Version 6.14.11.1159 
(64-bit)

  Andrea Electronics - APO Access Service (64-bit) Version 1.0.64.10 
(64-bit)

  Apple - Bonjour Version 3,1,0,1 
(64-bit)

  Apple - iCloud Control Panel Version 4.0.2.0
  Apple - iCloud Control Panel Version 7.16.5.1
  Apple - iCloud Version 3.2.23.1
  Apple - iTunes Version 12.3.1.23 
(64-bit)

  Apple - MobileDeviceService Version 3.3.0.0 
(64-bit)

  Apple - Push Version 2.4.3.156 
(32/64-bit)

  Apple - Software Update Version 2.1.4
  Atheros - Ath_Coex Application Version 8.0.0.273
  Atheros Commnucations - Bluetooth Software Version 7.4.0.170 
(64-bit)

  Atheros Communication - HotSpot Version 1.1.0.33
  ATI Technologies - Catalyst Control Center Version 4.5.0.0
  Belarc - Advisor Version 8.4
  Bitdefender - 2012 Version 3.0.30.429 120916 
(32/64-bit)

  Bitdefender - 2012 Version 4.1.3.32 147544 
(64-bit)

  Bitdefender - 2015 v2 Version 19.4.0.249 110362 
(64-bit)

  Bitdefender - 2015 v2 Version 19.5.0.282 110551
  Bitdefender - Anti-theft Version 1.0.9.44 121157 
(64-bit)

  Bitdefender - Safebox Version 1.0.14.844 
(64-bit)

  bkPrograms - Folder Axe Version 7.0.0.0
  Cakewalk - SONAR 8 Version 8.3.1 
(32/64-bit)

  Canneverbe - CDBurnerXP Version 4.5.6.5844
  CANON - Canon IJ Network Scan Utility for Microsoft Windows Version 3.3.0.0
  CANON - Canon IJ Network Scanner Selector EX for Microsoft Windows Version 1.4.0.9
  CANON - Canon IJ Network Tool for Microsoft Windows Version 3.2.0.40
  CANON - Canon IJ Printer Driver Version 5.56.2.10
  CANON - Canon IJ Scan Utility Version 1.1.0.6486
  CANON - Canon IJ Utility Uninstaller Version 1, 4, 0, 1
  CANON - MP Navigator EX Version 3, 1, 5, 0
  Citrix Online - GoToMeeting Version 6.4.7 Build 2031
  Citrix Online - GoToMeeting Version 6.5.3 Build 2489
  Citrix Online - GoToMeeting Version 7.1.8 Build 2553
  Citrix Online - GoToMeeting Version 7.2.5 Build 3356
  Citrix Online - GoToMeeting Version 7.3.0 Build 3499
  Citrix Online - GoToMeeting Version 7.4.2 Build 3880
  Citrix Online - GoToMeeting Version 7.5.1 Build 3911
  Citrix Online - GoToMeeting Version 7.6.0 Build 4007
  Citrix Online - GoToMeeting Version 7.7.1 Build 4099
  Citrix Online - GoToMeeting Version 7.8.1 Build 4190
  Citrix Online - Web Deployment Helper Version 1.0.0.258
  Code 42 Software - CrashPlan Tray Version 4.4.0.0
  Code 42 Software - CrashPlan Version 4.5.2.78 
(64-bit)

  Dell - Update Version 1.7.1015
  Dell - Update Windows Service Version 1.7.1015
  Dell Products - Digital Delivery Version 3.1.1002
  Dell Products - Digital Delivery Windows Service Version 3.1.1002
  DigitalVolcano Software - Duplicate Cleaner Free Version 3.2.0.6
  Dropbox - Dropbox Version 3.12.5
  Dropbox - Update Version 1.3.27.7
  Flux Software - f.lux Version 3, 10, 0, 1
  GEAR Software - ISO Burn Version 1.7.1.0
  Google - Chrome Version 47.0.2526.106
  Google - ChromecastApp Version 1.5.1693.0
  Google - Photos Backup Version 1.1.1.276
  Google - Update Version 1.3.28.13
  HGST - Drive Fitness Test For Windows Version 0.95
  Igor Pavlov - 7-Zip Version 15.07 beta 
(64-bit)

  Illustrate - dBpoweramp Version 14.4.0.3
  Intel - Capability Licensing Service Interface Version 1,27,757,1 
(64-bit)

  Intel - Capability Licensing Service TCP IP Interface Version 1,27,757,1 
(64-bit)

  Intel - Delayed launcher Version 1, 0, 0, 1
  Intel - Dynamic Application Loader Host Interface Version 9.0.0.1310
  Intel - IAStorDataSvc Version 12.6.0.1033
  Intel - IAStorUI Version 12.6.0.1033
  Intel - iumsvc.exe Version 3.1.1228
  Intel - Management and Security Application Local Management Service Version 9.0.0.1310
  Intel - SSD Toolbox Version 3.2.3
  Intel - USB 3.0 Monitor Version 2.5.0.19   Irfan Skiljan - IrfanView 32-bit Version 4.40
  Irfan Skiljan - IrfanView Uninstaller Version 1, 2, 5, 0
  Line 6 - GearBox Version 3.72
  Line 6 - License Manager Version 1.10
  Line 6 - Monkey Version 1.71
  Line 6 - POD Farm Version 2.59
  Live Software - Email Verifier Professional Version 6.3.4273.21081
  Live Software - Email Verifier Version 6.2.0.0
  Logitech - Webcam Software Version 13.31.1044.0
  LogMeIn - join.me Version 1.20.0.503
  MetaGeek - inSSIDer Version 3.0.7.48
  MetaGeek - inSSIDer Version 3.1.2.1
  MetaGeek - inSSIDer2 Version 2.1.5.1393
  Microsoft - .NET Framework Version 2.0.50727.5483 
(32/64-bit)

  Microsoft - .NET Framework Version 3.0.6920.5011 
(64-bit)

  Microsoft - .NET Framework Version 4.0.41210.0 
(32/64-bit)

  Microsoft - Application Virtualization Version 5.151.53.0
  Microsoft - CoReXT Version 7.250.4311.0 
(64-bit)

  Microsoft - Internet Explorer Version 11.00.9600.18163 
(32/64-bit)

  Microsoft - Movie Maker Version 16.4.3528.0331
  Microsoft - Office 2013 Version 15.0.4779.1002
  Microsoft - Office InfoPath Version 15.0.4779.1000 
(32/64-bit)

  Microsoft - Office Source Engine Version 15.0.4454.1000
  Microsoft - Office Version 15.0.4779.1002 
(64-bit)

  Microsoft - OneNote Version 15.0.4763.1000
  Microsoft - Outlook Version 15.0.4779.1001
  Microsoft - Photo Gallery Version 16.4.3528.0331
  Microsoft - Silverlight Plug-In Version 5.1.41212.0 
(32/64-bit)

  Microsoft - Silverlight Version 5.1.41212.0 
(32/64-bit)

  Microsoft - Windows Installer - Unicode Version 5.0.7600.16385 
(32/64-bit)

  Microsoft - Windows Media Player Version 12.0.7600.16385 
(32/64-bit)

  Microsoft - Windows Script Host Version 5.8.7600.16385 
(32/64-bit)

  Microsoft - Windows Search Version 7.00.7600.16385 
(32/64-bit)

  MicroStrategy - 10 Analytics Desktop Files Version 10.1.0100.0008 
(64-bit)

  MindGems - Fast Duplicate File Finder Version 4.0.0.1
  MT Solution - Bootable Media Builder Version 1, 0, 0, 1
  Native Instruments - Guitar Rig 3 Version 3.1.1
  Native Instruments - Service Center Version 2.5.2 (IA32)
  Nils Maier - SimilarImages Version 2013.11
  No Company Name - Amazon Music 
  No Company Name - Data Rescue PC3 
  No Company Name - Line 6 Uninstaller 
  No Company Name - picard Version 1.3.2
  No Company Name - VisiPics Version 1.0.0.0
  Oracle - Java Platform SE 8 U25 Version 8.0.250.18
  Oracle - Java Platform SE 8 Version 8.0.25.18
  PC-Doctor - for Windows Version 6.0.6664.93 
(64-bit)

  Piriform - CCleaner Version 5, 00, 00, 5050 
(32/64-bit)

  PreSonus - Studio One Version 3.1.0.35191
  QUALCOMM - ATHEROS SmartNet Controller Version 1.1.0.0
  Realsil Microelectronics - IconMan_R Version 1.5.0.0 
(64-bit)

  Realtek Semiconductor - Audio Service Version 1, 0, 0, 45 
(64-bit)

  Realtek Semiconductor - HD Audio Background Process Version 1.0.0.149 
(64-bit)

  Realtek Semiconductor - HD Audio Manager Version 1.0.0.287 
(64-bit)

  Renesas Electronics - USB 3.0 Device Driver Version 2.1.22.0
  Renesas Electronics - USB 3.0 Monitor Version 2.1.26.0
  Renesas Electronics - USB 3.0 Monitor Version 3.0.8.0
  Rogue Amoeba - Airfoil for Windows Version 3.6.6
  Rogue Amoeba - Airfoil Speakers for Windows Version 3.6.6
  Roni Music - Amazing Slow Downer Version 3, 5, 1, 0
  Seifert - WinDirStat Version 1.1.2.80 (Unicode)
  Sherrod Computers - File Renamer Version 6.03
  Sony - Image Data Converter Version 4.2.3.16101
  TechSmith - Snagit Version 12.4.1.3036
  TechSmith - Uploader Application Version 5.0.1.0
  TechSmith - UploaderConfigurator Version 1.0.0.0
  TGRMN Software - Bulk Rename Utility Version 2, 7, 1, 2 
(64-bit)

  Trend Micro - HijackThis Version 2.00.0004
  Trimble Navigation - LayOut Version 15.3.331 
(64-bit)

  Trimble Navigation - SketchUp Application Version 15.3.331 
(64-bit)

  Trimble Navigation - Style Builder Version 15.3.331 
(64-bit)

  Twelve Tone Systems - Cakewalk Audio Finder Tool Version 4.0.2.68 
(32/64-bit)

  Twelve Tone Systems - Cakewalk Publisher Version 2.03 
(32/64-bit)

  VideoLAN - VLC media player Version 2,1,5,0 
(64-bit)

  WindSolutions - Install and start CopyTrans programs. Version 4.0.0.4
  Wondershare - Studio Version 2.3.0.1
  Wondershare Software - Filmora Version 6.8.1
Mouse over to see details, click to see where software is installed.    ı  Marks software last used within the past 7 days.   ıı  Marks software last used within the past 90 days, but over 7 days ago.  ııı  Marks software last used within the past year, but over 90 days ago. ıııı  Marks software last used over 1 year ago.   Unmarked software lacks the data to determine last use.

#3 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
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Posted 14 January 2016 - 06:04 PM

No memory dumps in the uploaded reports.

 

Missing this report:

 

systeminfo:
Please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "systeminfo.exe >%USERPROFILE%\Desktop\systeminfo.txt" (without the quotes) and press Enter.  Then navigate to Desktop to retrieve the syteminfo.txt file.  If you have difficulties with making this work, please post back.  Then zip up the .txt file and upload/attach the .zip file with your next post.

 

Your UEFI/BIOS (version A11) dates from 2015.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a recent update.

You appear to have an unknown number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.

You have problems with BitDefender.  I've recently seen issues with it conflicting with MalwareBytes and issues with the Ransomware add-on.  I'd suggest uninstalling it to see if that helps.  When uninstalled, please be sure that Windows Defender and the Windows firewall are activated. 

 

Beyond that, let's see what the above steps do.  Then, if the BSOD's continue, we'll try other steps.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#4 bsacco

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Posted 17 January 2016 - 02:11 PM

Thanks. PC running much better now.

 

I think there was something preventing the Windows 7 updates from happening. Probably BitDefender. I swear Bitdefender is a big joke. I do not recommend it. Their customer service takes 1-2 weeks to answer an email - and it's in broken english...good luck with that. In addition, it not once caught any virus in the 2 years I paid for it and had it running in the background the whole time.

 

Thanks again.


Edited by bsacco, 17 January 2016 - 02:11 PM.


#5 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
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Posted 17 January 2016 - 05:01 PM

Glad to hear it.  Thanks for letting us know!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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