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IE crashes on opening & slow computer


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27 replies to this topic

#1 james

james

  • Members
  • 29 posts
  • OFFLINE
  •  
  • Local time:04:34 PM

Posted 14 January 2016 - 05:16 AM

Hi,

 

I hope you can help on this.

 

 

The computer (details below) has become very slow and when trying to open internet explorer, the buffer circle appear for about 2 seconds, then disappears and nothing forther happens.

I have tried various anti virus programmes

I have restored to an earlier date, this worked but the problem returned.

I restored again about 4 times but now the restore programme will now not open!

 

I restarted in safe mode with networking and IE would open ok and seems to work, so I am hopeful.

 

I tried the start IE without add ons, but again this failed to start.

 

I have been able to run a DxDiag and send this to you via another computer which is as follows:-

 

Help on this would be gratefully received...

 

------------------

System Information

------------------

Time of this report: 1/14/2016, 09:40:27

       Machine name: SUSIE-PC

   Operating System: Windows Vista™ Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.151230-0604)

           Language: English (Regional Setting: English)

System Manufacturer: Dell Inc.

       System Model: Inspiron 545

               BIOS: Phoenix - AwardBIOS v6.00PG

          Processor: Pentium® Dual-Core  CPU      E5300  @ 2.60GHz (2 CPUs), ~2.6GHz

             Memory: 3316MB RAM

          Page File: 1892MB used, 4935MB available

        Windows Dir: C:\Windows

    DirectX Version: DirectX 11

DX Setup Parameters: Not found

     DxDiag Version: 7.00.6002.18107 32bit Unicode

 

------------

DxDiag Notes

------------

      Display Tab 1: No problems found.

        Sound Tab 1: No problems found.

          Input Tab: No problems found.

 

--------------------

DirectX Debug Levels

--------------------

Direct3D:    0/4 (retail)

DirectDraw:  0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay:  0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow:  0/6 (retail)

 

---------------

Display Devices

---------------

        Card name: Intel® G33/G31 Express Chipset Family

     Manufacturer: Intel Corporation

        Chip type: Intel® GMA 3100

         DAC type: Internal

       Device Key: Enum\PCI\VEN_8086&DEV_29C2&SUBSYS_02E01028&REV_02

   Display Memory: 286 MB

 Dedicated Memory: 0 MB

    Shared Memory: 286 MB

     Current Mode: 1366 x 768 (32 bit) (60Hz)

          Monitor: Generic PnP Monitor

      Driver Name: igdumdx32.dll

   Driver Version: 7.15.0010.1472 (English)

      DDI Version: 9Ex

   BGRA Supported: Yes

Driver Attributes: Final Retail

 Driver Date/Size: 1/13/2009 08:02:20, 552960 bytes

      WHQL Logo'd: Yes

  WHQL Date Stamp:

Device Identifier: {D7B78E66-6A82-11CF-5876-EA22A2C2CA35}

        Vendor ID: 0x8086

        Device ID: 0x29C2

        SubSys ID: 0x02E01028

      Revision ID: 0x0002

      Revision ID: 0x0002

      Video Accel: ModeMPEG2_A ModeMPEG2_C

 Deinterlace Caps: {AEDC1D5D-8546-440E-AAB2-B69FA725AF82}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_FieldAdaptive

                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                   {AEDC1D5D-8546-440E-AAB2-B69FA725AF82}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_FieldAdaptive

                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                   {AEDC1D5D-8546-440E-AAB2-B69FA725AF82}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_FieldAdaptive

                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                   {AEDC1D5D-8546-440E-AAB2-B69FA725AF82}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_FieldAdaptive

                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                   {AEDC1D5D-8546-440E-AAB2-B69FA725AF82}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_FieldAdaptive

                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                   {AEDC1D5D-8546-440E-AAB2-B69FA725AF82}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_FieldAdaptive

                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                   {AEDC1D5D-8546-440E-AAB2-B69FA725AF82}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_FieldAdaptive

                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                   {AEDC1D5D-8546-440E-AAB2-B69FA725AF82}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_FieldAdaptive

                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

     DDraw Status: Enabled

       D3D Status: Enabled

       AGP Status: Enabled

 

-------------

Sound Devices

-------------

            Description: Speakers (Realtek High Definition Audio)

 Default Sound Playback: Yes

 Default Voice Playback: Yes

            Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_102802E0&REV_1000

        Manufacturer ID: 1

             Product ID: 100

                   Type: WDM

            Driver Name: RTKVHDA.sys

         Driver Version: 6.00.0001.5731 (English)

      Driver Attributes: Final Retail

            WHQL Logo'd: Yes

          Date and Size: 1/13/2009 10:33:00, 2232672 bytes

            Other Files:

        Driver Provider: Realtek Semiconductor Corp.

         HW Accel Level: Basic

              Cap Flags: 0xF1F

    Min/Max Sample Rate: 100, 200000

Static/Strm HW Mix Bufs: 1, 0

 Static/Strm HW 3D Bufs: 0, 0

              HW Memory: 0

       Voice Management: No

 EAX™ 2.0 Listen/Src: No, No

   I3DL2™ Listen/Src: No, No

Sensaura™ ZoomFX™: No

 

---------------------

Sound Capture Devices

---------------------

-------------------

DirectInput Devices

-------------------

      Device Name: Mouse

         Attached: 1

    Controller ID: n/a

Vendor/Product ID: n/a

        FF Driver: n/a

 

      Device Name: Keyboard

         Attached: 1

    Controller ID: n/a

Vendor/Product ID: n/a

        FF Driver: n/a

 

Poll w/ Interrupt: No

 

-----------

USB Devices

-----------

+ USB Root Hub

| Vendor/Product ID: 0x8086, 0x2938

| Matching Device ID: usb\root_hub

| Service: usbhub

| Driver: usbhub.sys, 6/29/2013 01:42:51, 197632 bytes

| Driver: usbd.sys, 6/29/2013 01:42:20, 6016 bytes

|

+-+ USB Human Interface Device

| | Vendor/Product ID: 0x046D, 0xC016

| | Location: Port_#0001.Hub_#0002

| | Matching Device ID: usb\class_03&subclass_01

| | Service: HidUsb

| | Driver: hidusb.sys, 4/11/2009 04:42:48, 12800 bytes

| | Driver: hidclass.sys, 4/11/2009 04:42:48, 39424 bytes

| | Driver: hidparse.sys, 7/3/2013 02:10:50, 25472 bytes

| |

| +-+ HID-compliant mouse

| | | Vendor/Product ID: 0x046D, 0xC016

| | | Matching Device ID: hid_device_system_mouse

| | | Service: mouhid

| | | Driver: mouhid.sys, 1/21/2008 02:23:20, 15872 bytes

| | | Driver: mouclass.sys, 1/21/2008 02:23:20, 34360 bytes

| |

+-+ USB Human Interface Device

| | Vendor/Product ID: 0x413C, 0x2107

| | Location: Port_#0002.Hub_#0002

| | Matching Device ID: generic_hid_device

| | Service: HidUsb

| | Driver: hidusb.sys, 4/11/2009 04:42:48, 12800 bytes

| | Driver: hidclass.sys, 4/11/2009 04:42:48, 39424 bytes

| | Driver: hidparse.sys, 7/3/2013 02:10:50, 25472 bytes

| |

| +-+ HID Keyboard Device

| | | Vendor/Product ID: 0x413C, 0x2107

| | | Matching Device ID: hid_device_system_keyboard

| | | Service: kbdhid

| | | Driver: kbdhid.sys, 4/11/2009 04:38:40, 17408 bytes

| | | Driver: kbdclass.sys, 1/21/2008 02:23:23, 35384 bytes

 

----------------

Gameport Devices

----------------

 

------------

PS/2 Devices

------------

+ Terminal Server Keyboard Driver

| Matching Device ID: root\rdp_kbd

| Upper Filters: kbdclass

| Service: TermDD

| Driver: i8042prt.sys, 1/21/2008 02:23:20, 54784 bytes

| Driver: kbdclass.sys, 1/21/2008 02:23:23, 35384 bytes

|

+ Terminal Server Mouse Driver

| Matching Device ID: root\rdp_mou

| Upper Filters: mouclass

| Service: TermDD

| Driver: termdd.sys, 4/11/2009 06:32:52, 53224 bytes

| Driver: sermouse.sys, 1/21/2008 02:23:20, 19968 bytes

| Driver: mouclass.sys, 1/21/2008 02:23:20, 34360 bytes

 

------------------------

Disk & DVD/CD-ROM Drives

------------------------

      Drive: C:

 Free Space: 197.6 GB

Total Space: 289.8 GB

File System: NTFS

      Model: WDC WD3200AAKS-75L9A0 ATA Device

 

      Drive: D:

 Free Space: 6.6 GB

Total Space: 15.4 GB

File System: NTFS

      Model: WDC WD3200AAKS-75L9A0 ATA Device

 

      Drive: E:

      Model: TSSTcorp DVD+-RW TS-H653G ATA Device

     Driver: c:\windows\system32\drivers\cdrom.sys, 6.00.6002.18005 (English), 4/11/2009 04:39:17, 67072 bytes

 

--------------

System Devices

--------------

     Name: Intel® G33/G31 Express Chipset Family

Device ID: PCI\VEN_8086&DEV_29C2&SUBSYS_02E01028&REV_02\3&2411E6FE&0&10

   Driver: C:\Windows\system32\DRIVERS\igdkmd32.sys, 7.15.0010.1472 (English), 1/13/2009 08:02:20, 2354176 bytes

   Driver: C:\Windows\system32\igdumd32.dll, 7.15.0010.1472 (English), 1/13/2009 08:02:20, 3264512 bytes

   Driver: C:\Windows\system32\iglhxs32.vp, 1/13/2009 08:02:40, 34800 bytes

   Driver: C:\Windows\system32\iglhxo32.vp, 1/13/2009 08:02:38, 2096 bytes

   Driver: C:\Windows\system32\iglhxc32.vp, 1/13/2009 08:02:38, 2096 bytes

   Driver: C:\Windows\system32\hccutils.dll, 7.14.0010.1472 (English), 1/13/2009 08:02:16, 106496 bytes

   Driver: C:\Windows\system32\igfxsrvc.dll, 7.14.0010.1472 (English), 1/13/2009 08:02:36, 51712 bytes

   Driver: C:\Windows\system32\igfxsrvc.exe, 7.14.0010.1472 (English), 1/13/2009 08:02:36, 256536 bytes

   Driver: C:\Windows\system32\igfxpph.dll, 7.14.0010.1472 (English), 1/13/2009 08:02:24, 204800 bytes

   Driver: C:\Windows\system32\igfxcpl.cpl, 7.14.0010.1472 (English), 1/13/2009 08:02:22, 126976 bytes

   Driver: C:\Windows\system32\igfxcfg.exe, 7.14.0010.1472 (English), 1/13/2009 08:02:22, 641560 bytes

   Driver: C:\Windows\system32\igfxdev.dll, 7.14.0010.1472 (English), 1/13/2009 08:02:22, 208896 bytes

   Driver: C:\Windows\system32\igfxdo.dll, 7.14.0010.1472 (English), 1/13/2009 08:02:22, 135168 bytes

   Driver: C:\Windows\system32\igfxtray.exe, 7.14.0010.1472 (English), 1/13/2009 08:02:36, 150040 bytes

   Driver: C:\Windows\system32\igfxzoom.exe, 7.14.0010.1472 (English), 1/13/2009 08:02:38, 170520 bytes

   Driver: C:\Windows\system32\hkcmd.exe, 7.14.0010.1472 (English), 1/13/2009 08:02:16, 170520 bytes

   Driver: C:\Windows\system32\igfxress.dll, 7.14.0010.1472 (English), 1/13/2009 08:02:28, 5697536 bytes

   Driver: C:\Windows\system32\igfxpers.exe, 7.14.0010.1472 (English), 1/13/2009 08:02:24, 141848 bytes

   Driver: C:\Windows\system32\igfxTMM.dll, 7.14.0010.1472 (English), 1/13/2009 08:02:36, 245760 bytes

   Driver: C:\Windows\system32\igfxext.exe, 7.14.0010.1472 (English), 1/13/2009 08:02:24, 174616 bytes

   Driver: C:\Windows\system32\igfxexps.dll, 7.14.0010.1472 (English), 1/13/2009 08:02:22, 24576 bytes

   Driver: C:\Windows\system32\oemdspif.dll, 7.14.0010.1472 (English), 1/13/2009 08:03:02, 69632 bytes

   Driver: C:\Windows\system32\igfxrara.lrc, 7.14.0010.1472 (English), 1/13/2009 08:02:24, 225280 bytes

   Driver: C:\Windows\system32\igfxrchs.lrc, 7.14.0010.1472 (English), 1/13/2009 08:02:24, 151552 bytes

   Driver: C:\Windows\system32\igfxrcht.lrc, 7.14.0010.1472 (English), 1/13/2009 08:02:26, 147456 bytes

   Driver: C:\Windows\system32\igfxrdan.lrc, 7.14.0010.1472 (English), 1/13/2009 08:02:26, 253952 bytes

   Driver: C:\Windows\system32\igfxrdeu.lrc, 7.14.0010.1472 (English), 1/13/2009 08:02:26, 274432 bytes

   Driver: C:\Windows\system32\igfxrenu.lrc, 7.14.0010.1472 (English), 1/13/2009 08:02:28, 245760 bytes

   Driver: C:\Windows\system32\igfxresp.lrc, 7.14.0010.1472 (English), 1/13/2009 08:02:28, 270336 bytes

   Driver: C:\Windows\system32\igfxrfin.lrc, 7.14.0010.1472 (English), 1/13/2009 08:02:28, 249856 bytes

   Driver: C:\Windows\system32\igfxrfra.lrc, 7.14.0010.1472 (English), 1/13/2009 08:02:30, 270336 bytes

   Driver: C:\Windows\system32\igfxrheb.lrc, 7.14.0010.1472 (English), 1/13/2009 08:02:30, 221184 bytes

   Driver: C:\Windows\system32\igfxrita.lrc, 7.14.0010.1472 (English), 1/13/2009 08:02:30, 274432 bytes

   Driver: C:\Windows\system32\igfxrjpn.lrc, 7.14.0010.1472 (English), 1/13/2009 08:02:32, 180224 bytes

   Driver: C:\Windows\system32\igfxrkor.lrc, 7.14.0010.1472 (English), 1/13/2009 08:02:32, 176128 bytes

   Driver: C:\Windows\system32\igfxrnld.lrc, 7.14.0010.1472 (English), 1/13/2009 08:02:32, 270336 bytes

   Driver: C:\Windows\system32\igfxrnor.lrc, 7.14.0010.1472 (English), 1/13/2009 08:02:32, 249856 bytes

   Driver: C:\Windows\system32\igfxrplk.lrc, 7.14.0010.1472 (English), 1/13/2009 08:02:32, 258048 bytes

   Driver: C:\Windows\system32\igfxrptb.lrc, 7.14.0010.1472 (English), 1/13/2009 08:02:32, 258048 bytes

   Driver: C:\Windows\system32\igfxrptg.lrc, 7.14.0010.1472 (English), 1/13/2009 08:02:34, 262144 bytes

   Driver: C:\Windows\system32\igfxrrus.lrc, 7.14.0010.1472 (English), 1/13/2009 08:02:34, 262144 bytes

   Driver: C:\Windows\system32\igfxrsky.lrc, 7.14.0010.1472 (English), 1/13/2009 08:02:34, 249856 bytes

   Driver: C:\Windows\system32\igfxrslv.lrc, 7.14.0010.1472 (English), 1/13/2009 08:02:34, 245760 bytes

   Driver: C:\Windows\system32\igfxrsve.lrc, 7.14.0010.1472 (English), 1/13/2009 08:02:34, 253952 bytes

   Driver: C:\Windows\system32\igfxrtha.lrc, 7.14.0010.1472 (English), 1/13/2009 08:02:36, 233472 bytes

   Driver: C:\Windows\system32\igfxrcsy.lrc, 7.14.0010.1472 (English), 1/13/2009 08:02:26, 253952 bytes

   Driver: C:\Windows\system32\igfxrell.lrc, 7.14.0010.1472 (English), 1/13/2009 08:02:28, 278528 bytes

   Driver: C:\Windows\system32\igfxrhun.lrc, 7.14.0010.1472 (English), 1/13/2009 08:02:30, 258048 bytes

   Driver: C:\Windows\system32\igfxrtrk.lrc, 7.14.0010.1472 (English), 1/13/2009 08:02:36, 249856 bytes

   Driver: C:\Windows\system32\ig4icd32.dll, 7.15.0010.1472 (English), 1/13/2009 08:02:18, 2420736 bytes

   Driver: C:\Windows\system32\ig4dev32.dll, 7.15.0010.1472 (English), 1/13/2009 08:02:16, 2142208 bytes

   Driver: C:\Windows\system32\igdumdx32.dll, 7.15.0010.1472 (English), 1/13/2009 08:02:20, 552960 bytes

   Driver: C:\Windows\system32\igfxCoIn_v1472.dll, 1/13/2009 08:02:40, 147456 bytes

 

     Name: Intel® G33/G31/P35/P31 Express Chipset PCI Express Root Port - 29C1

Device ID: PCI\VEN_8086&DEV_29C1&SUBSYS_02E01028&REV_02\3&2411E6FE&0&08

   Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.00.6002.18005 (English), 4/11/2009 06:32:55, 149480 bytes

 

     Name: Intel® G33/G31/P35/P31 Express Chipset Processor to I/O Controller - 29C0

Device ID: PCI\VEN_8086&DEV_29C0&SUBSYS_02E01028&REV_02\3&2411E6FE&0&00

   Driver: n/a

 

     Name: Intel® ICH9 Family PCI Express Root Port 6 - 294A

Device ID: PCI\VEN_8086&DEV_294A&SUBSYS_294A8086&REV_02\3&2411E6FE&0&E5

   Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.00.6002.18005 (English), 4/11/2009 06:32:55, 149480 bytes

 

     Name: Intel® ICH9 Family PCI Express Root Port 1 - 2940

Device ID: PCI\VEN_8086&DEV_2940&SUBSYS_29408086&REV_02\3&2411E6FE&0&E0

   Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.00.6002.18005 (English), 4/11/2009 06:32:55, 149480 bytes

 

     Name: High Definition Audio Controller

Device ID: PCI\VEN_8086&DEV_293E&SUBSYS_02E01028&REV_02\3&2411E6FE&0&D8

   Driver: C:\Windows\system32\DRIVERS\hdaudbus.sys, 6.00.6002.18005 (English), 4/11/2009 04:42:42, 561152 bytes

 

     Name: Intel® ICH9 Family USB2 Enhanced Host Controller - 293C

Device ID: PCI\VEN_8086&DEV_293C&SUBSYS_02E01028&REV_02\3&2411E6FE&0&D7

   Driver: C:\Windows\system32\drivers\usbehci.sys, 6.00.6002.23147 (English), 6/29/2013 01:42:25, 40448 bytes

   Driver: C:\Windows\system32\drivers\usbport.sys, 6.00.6002.23147 (English), 6/29/2013 01:42:31, 228352 bytes

   Driver: C:\Windows\system32\drivers\usbhub.sys, 6.00.6002.23147 (English), 6/29/2013 01:42:51, 197632 bytes

   Driver: C:\Windows\system32\hccoin.dll, 6.00.6002.23147 (English), 6/29/2013 02:55:22, 8704 bytes

   Driver: C:\Windows\system32\hcrstco.dll, 6.00.6002.23147 (English), 6/29/2013 02:55:22, 15872 bytes

 

     Name: Intel® ICH9 Family USB2 Enhanced Host Controller - 293A

Device ID: PCI\VEN_8086&DEV_293A&SUBSYS_02E01028&REV_02\3&2411E6FE&0&EF

   Driver: C:\Windows\system32\drivers\usbehci.sys, 6.00.6002.23147 (English), 6/29/2013 01:42:25, 40448 bytes

   Driver: C:\Windows\system32\drivers\usbport.sys, 6.00.6002.23147 (English), 6/29/2013 01:42:31, 228352 bytes

   Driver: C:\Windows\system32\drivers\usbhub.sys, 6.00.6002.23147 (English), 6/29/2013 01:42:51, 197632 bytes

   Driver: C:\Windows\system32\hccoin.dll, 6.00.6002.23147 (English), 6/29/2013 02:55:22, 8704 bytes

   Driver: C:\Windows\system32\hcrstco.dll, 6.00.6002.23147 (English), 6/29/2013 02:55:22, 15872 bytes

 

     Name: Intel® ICH9 Family USB Universal Host Controller - 2939

Device ID: PCI\VEN_8086&DEV_2939&SUBSYS_02E01028&REV_02\3&2411E6FE&0&D2

   Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.00.6002.23147 (English), 6/29/2013 01:42:24, 23552 bytes

   Driver: C:\Windows\system32\drivers\usbport.sys, 6.00.6002.23147 (English), 6/29/2013 01:42:31, 228352 bytes

   Driver: C:\Windows\system32\drivers\usbhub.sys, 6.00.6002.23147 (English), 6/29/2013 01:42:51, 197632 bytes

 

     Name: Intel® ICH9 Family USB Universal Host Controller - 2938

Device ID: PCI\VEN_8086&DEV_2938&SUBSYS_02E01028&REV_02\3&2411E6FE&0&D1

   Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.00.6002.23147 (English), 6/29/2013 01:42:24, 23552 bytes

   Driver: C:\Windows\system32\drivers\usbport.sys, 6.00.6002.23147 (English), 6/29/2013 01:42:31, 228352 bytes

   Driver: C:\Windows\system32\drivers\usbhub.sys, 6.00.6002.23147 (English), 6/29/2013 01:42:51, 197632 bytes

 

     Name: Intel® ICH9 Family USB Universal Host Controller - 2937

Device ID: PCI\VEN_8086&DEV_2937&SUBSYS_02E01028&REV_02\3&2411E6FE&0&D0

   Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.00.6002.23147 (English), 6/29/2013 01:42:24, 23552 bytes

   Driver: C:\Windows\system32\drivers\usbport.sys, 6.00.6002.23147 (English), 6/29/2013 01:42:31, 228352 bytes

   Driver: C:\Windows\system32\drivers\usbhub.sys, 6.00.6002.23147 (English), 6/29/2013 01:42:51, 197632 bytes

 

     Name: Intel® ICH9 Family USB Universal Host Controller - 2936

Device ID: PCI\VEN_8086&DEV_2936&SUBSYS_02E01028&REV_02\3&2411E6FE&0&EA

   Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.00.6002.23147 (English), 6/29/2013 01:42:24, 23552 bytes

   Driver: C:\Windows\system32\drivers\usbport.sys, 6.00.6002.23147 (English), 6/29/2013 01:42:31, 228352 bytes

   Driver: C:\Windows\system32\drivers\usbhub.sys, 6.00.6002.23147 (English), 6/29/2013 01:42:51, 197632 bytes

 

     Name: Intel® ICH9 Family USB Universal Host Controller - 2935

Device ID: PCI\VEN_8086&DEV_2935&SUBSYS_02E01028&REV_02\3&2411E6FE&0&E9

   Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.00.6002.23147 (English), 6/29/2013 01:42:24, 23552 bytes

   Driver: C:\Windows\system32\drivers\usbport.sys, 6.00.6002.23147 (English), 6/29/2013 01:42:31, 228352 bytes

   Driver: C:\Windows\system32\drivers\usbhub.sys, 6.00.6002.23147 (English), 6/29/2013 01:42:51, 197632 bytes

 

     Name: Intel® ICH9 Family USB Universal Host Controller - 2934

Device ID: PCI\VEN_8086&DEV_2934&SUBSYS_02E01028&REV_02\3&2411E6FE&0&E8

   Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.00.6002.23147 (English), 6/29/2013 01:42:24, 23552 bytes

   Driver: C:\Windows\system32\drivers\usbport.sys, 6.00.6002.23147 (English), 6/29/2013 01:42:31, 228352 bytes

   Driver: C:\Windows\system32\drivers\usbhub.sys, 6.00.6002.23147 (English), 6/29/2013 01:42:51, 197632 bytes

 

     Name: Intel® ICH9 Family SMBus Controller - 2930

Device ID: PCI\VEN_8086&DEV_2930&SUBSYS_02E01028&REV_02\3&2411E6FE&0&FB

   Driver: n/a

 

     Name: Intel® ICH9 Family 2 port Serial ATA Storage Controller 2 - 2926

Device ID: PCI\VEN_8086&DEV_2926&SUBSYS_02E01028&REV_02\3&2411E6FE&0&FD

   Driver: C:\Windows\system32\DRIVERS\pciide.sys, 6.00.6002.18005 (English), 4/11/2009 06:32:49, 14312 bytes

   Driver: C:\Windows\system32\DRIVERS\pciidex.sys, 6.00.6002.18005 (English), 4/11/2009 06:32:52, 43496 bytes

   Driver: C:\Windows\system32\DRIVERS\atapi.sys, 6.00.6002.18005 (English), 4/11/2009 06:32:26, 19944 bytes

   Driver: C:\Windows\system32\DRIVERS\ataport.sys, 6.00.6002.18005 (English), 4/11/2009 06:32:42, 109032 bytes

 

     Name: Intel® ICH9R/DO/DH 4 port Serial ATA Storage Controller 1 - 2920

Device ID: PCI\VEN_8086&DEV_2920&SUBSYS_02E01028&REV_02\3&2411E6FE&0&FA

   Driver: C:\Windows\system32\DRIVERS\pciide.sys, 6.00.6002.18005 (English), 4/11/2009 06:32:49, 14312 bytes

   Driver: C:\Windows\system32\DRIVERS\pciidex.sys, 6.00.6002.18005 (English), 4/11/2009 06:32:52, 43496 bytes

   Driver: C:\Windows\system32\DRIVERS\atapi.sys, 6.00.6002.18005 (English), 4/11/2009 06:32:26, 19944 bytes

   Driver: C:\Windows\system32\DRIVERS\ataport.sys, 6.00.6002.18005 (English), 4/11/2009 06:32:42, 109032 bytes

 

     Name: Intel® ICH9R LPC Interface Controller - 2916

Device ID: PCI\VEN_8086&DEV_2916&SUBSYS_02E01028&REV_02\3&2411E6FE&0&F8

   Driver: C:\Windows\system32\DRIVERS\msisadrv.sys, 6.00.6001.18000 (English), 1/21/2008 02:23:01, 16440 bytes

 

     Name: Intel® 82801 PCI Bridge - 244E

Device ID: PCI\VEN_8086&DEV_244E&SUBSYS_02E01028&REV_92\3&2411E6FE&0&F0

   Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.00.6002.18005 (English), 4/11/2009 06:32:55, 149480 bytes

 

     Name: Realtek RTL8102E/8103E Family PCI-E Fast Ethernet NIC (NDIS 6.0)

Device ID: PCI\VEN_10EC&DEV_8136&SUBSYS_02E01028&REV_02\4&13BCEE9B&0&00E5

   Driver: C:\Windows\system32\DRIVERS\Rtlh86.sys, 6.214.1211.2008 (English), 1/13/2009 12:39:40, 138240 bytes

   Driver: C:\Windows\system32\RtNicProp32.dll, 1.01.1127.2008 (English), 1/13/2009 12:39:40, 10240 bytes

 

------------------

DirectShow Filters

------------------

 

DirectShow Filters:

WMAudio Decoder DMO,0x00800800,1,1,,

WMAPro over S/PDIF DMO,0x00600800,1,1,,

WMSpeech Decoder DMO,0x00600800,1,1,,

MP3 Decoder DMO,0x00600800,1,1,,

Mpeg4s Decoder DMO,0x00800001,1,1,,

WMV Screen decoder DMO,0x00600800,1,1,,

WMVideo Decoder DMO,0x00800001,1,1,,

Mpeg43 Decoder DMO,0x00800001,1,1,,

Mpeg4 Decoder DMO,0x00800001,1,1,,

Full Screen Renderer,0x00200000,1,0,,6.06.6002.19554

WMT VIH2 Fix,0x00200000,1,1,WLXVAFilt.dll,14.00.8051.1204

Record Queue,0x00200000,1,1,WLXVAFilt.dll,14.00.8051.1204

WMT Switch Filter,0x00200000,1,1,WLXVAFilt.dll,14.00.8051.1204

WMT Virtual Renderer,0x00200000,1,0,WLXVAFilt.dll,14.00.8051.1204

WMT DV Extract,0x00200000,1,1,WLXVAFilt.dll,14.00.8051.1204

WMT Virtual Source,0x00200000,0,1,WLXVAFilt.dll,14.00.8051.1204

WMT Sample Information Filter,0x00200000,1,1,WLXVAFilt.dll,14.00.8051.1204

Multiple File Output,0x00200000,2,2,WMM2FILT.dll,

WMT Black Frame Generator,0x00200000,1,1,WMM2FILT.dll,

WMT Import Filter,0x00200000,0,1,WMM2FILT.dll,

DV Muxer,0x00400000,0,0,,6.06.6001.18000

Color Space Converter,0x00400001,1,1,,6.06.6002.19554

WMT Interlacer,0x00200000,1,1,WMM2FILT.dll,

WM ASF Reader,0x00400000,0,0,,11.00.6002.19554

Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,11.00.6001.7000

AVI Splitter,0x00600000,1,1,,6.06.6002.19554

VGA 16 Color Ditherer,0x00400000,1,1,,6.06.6002.19554

Microsoft MPEG-2 Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,11.00.6001.7110

AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.6002.18363

WMT Format Conversion,0x00200000,1,1,WMM2FILT.dll,

9x8Resize,0x00200000,1,1,WMM2FILT.dll,

StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.6002.18363

WMT Virtual Source,0x00200000,0,1,WMM2FILT.dll,

Microsoft TV Caption Decoder,0x00200001,1,0,MSTVCapn.dll,6.00.6002.18536

MJPEG Decompressor,0x00600000,1,1,,6.06.6002.19554

CBVA DMO wrapper filter,0x00200000,1,1,cbva.dll,6.00.6002.18242

MPEG-I Stream Splitter,0x00600000,1,2,,6.06.6002.19554

SAMI (CC) Parser,0x00400000,1,1,,6.06.6002.19554

VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.6001.18000

MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.6002.18363

WMT AudioAnalyzer,0x00200000,1,1,WMM2FILT.dll,

Microsoft MPEG-2 Video Encoder,0x00200000,2,0,msmpeg2enc.dll,11.00.6002.19554

Stretch Video,0x00200000,1,1,WMM2FILT.dll,

Internal Script Command Renderer,0x00800001,1,0,,6.06.6002.19554

MPEG Audio Decoder,0x03680001,1,1,,6.06.6002.19554

DV Splitter,0x00600000,1,2,,6.06.6001.18000

Video Mixing Renderer 9,0x00200000,1,0,,6.06.6002.19554

Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,11.00.6002.19554

Frame Eater,0x00200000,1,1,WMM2FILT.dll,

Allocator Fix,0x00200000,1,1,WMM2FILT.dll,

ACM Wrapper,0x00600000,1,1,,6.06.6002.19554

Video Renderer,0x00800001,1,0,,6.06.6002.19554

MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.6002.18363

Capture ASF Writer,0x00200000,0,0,WMM2FILT.dll,

Line 21 Decoder,0x00600000,1,1,,6.06.6002.19554

Video Port Manager,0x00600000,2,1,,6.06.6002.19554

Video Renderer,0x00400000,1,0,,6.06.6002.19554

Bitmap Generate,0x00200000,1,1,WMM2FILT.dll,

Proxy Sink,0x00200000,1,0,WMM2FILT.dll,

File Writer,0x00200000,1,0,WLXVAFilt.dll,14.00.8051.1204

Proxy Source,0x00200000,0,1,WMM2FILT.dll,

WM ASF Writer,0x00400000,0,0,,11.00.6002.19554

VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.00.6001.18000

WMT Sample Information Filter,0x00200000,1,1,WMM2FILT.dll,

File writer,0x00200000,1,0,,6.06.6001.18000

DVD Navigator,0x00200000,0,3,,6.06.6002.19554

WMT DV Extract,0x00200000,1,1,WMM2FILT.dll,

Overlay Mixer2,0x00200000,1,1,,6.06.6002.19554

AVI Draw,0x00600064,9,1,,6.06.6002.19554

Microsoft MPEG-2 Audio Encoder,0x00200000,2,0,msmpeg2enc.dll,11.00.6002.19554

WST Pager,0x00800000,1,1,WSTPager.ax,6.06.6001.18000

MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.6002.18363

Record Queue,0x00200000,1,1,WMM2FILT.dll,

DV Video Decoder,0x00800000,1,1,,6.06.6001.18000

SampleGrabber,0x00200000,1,1,qedit.dll,6.06.6002.19554

Null Renderer,0x00200000,1,0,qedit.dll,6.06.6002.19554

WMT Log Filter,0x00200000,1,1,WMM2FILT.dll,

MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.6002.18496

Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,11.00.6001.7000

WMT Virtual Renderer,0x00200000,1,0,WMM2FILT.dll,

StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.6002.18363

Smart Tee,0x00200000,1,2,,6.06.6001.18000

Overlay Mixer,0x00200000,0,0,,6.06.6002.19554

AVI Decompressor,0x00600000,1,1,,6.06.6002.19554

WMT MuxDeMux Filter,0x00200000,0,0,WMM2FILT.dll,

NetBridge,0x00200000,2,0,netbridge.dll,6.01.6001.18000

AVI/WAV File Source,0x00400000,0,2,,6.06.6002.19554

WMT Volume,0x00200000,1,1,WMM2FILT.dll,

Wave Parser,0x00400000,1,1,,6.06.6002.19554

MIDI Parser,0x00400000,1,1,,6.06.6002.19554

Multi-file Parser,0x00400000,1,1,,6.06.6002.19554

File stream renderer,0x00400000,1,1,,6.06.6002.19554

WMT VIH2 Fix,0x00200000,1,1,WMM2FILT.dll,

Microsoft MPEG-1/DD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,11.00.6001.7000

AVI Mux,0x00200000,1,0,,6.06.6001.18000

Line 21 Decoder 2,0x00600002,1,1,,6.06.6002.19554

File Source (Async.),0x00400000,0,1,,6.06.6002.19554

File Source (URL),0x00400000,0,1,,6.06.6002.19554

Media Center Extender Encryption Filter,0x00200000,2,2,Mcx2Filter.dll,6.01.6002.18005

AudioRecorder WAV Dest,0x00200000,0,0,,6.00.6001.18000

AudioRecorder Wave Form,0x00200000,0,0,,6.00.6001.18000

SoundRecorder Null Renderer,0x00200000,0,0,,6.00.6001.18000

Infinite Pin Tee Filter,0x00200000,1,1,,6.06.6001.18000

WMT Switch Filter,0x00200000,1,1,WMM2FILT.dll,

Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.00.6002.19554

Uncompressed Domain Shot Detection Filter,0x00200000,1,1,WMM2FILT.dll,

BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.6002.18496

MPEG Video Decoder,0x40000001,1,1,,6.06.6002.19554

 

WDM Streaming Tee/Splitter Devices:

Tee/Sink-to-Sink Converter,0x00200000,1,1,,6.00.6002.19554

 

Video Compressors:

WMVideo8 Encoder DMO,0x00600800,1,1,,

WMVideo9 Encoder DMO,0x00600800,1,1,,

MSScreen 9 encoder DMO,0x00600800,1,1,,

DV Video Encoder,0x00200000,0,0,,6.06.6001.18000

MJPEG Compressor,0x00200000,0,0,,6.06.6002.19554

Cinepak Codec by Radius,0x00200000,1,1,,6.06.6001.18000

Intel IYUV codec,0x00200000,1,1,,6.06.6001.18000

Intel IYUV codec,0x00200000,1,1,,6.06.6001.18000

Microsoft RLE,0x00200000,1,1,,6.06.6001.18000

Microsoft Video 1,0x00200000,1,1,,6.06.6001.18000

 

Audio Compressors:

WM Speech Encoder DMO,0x00600800,1,1,,

WMAudio Encoder DMO,0x00600800,1,1,,

IMA ADPCM,0x00200000,1,1,,6.06.6002.19554

PCM,0x00200000,1,1,,6.06.6002.19554

Microsoft ADPCM,0x00200000,1,1,,6.06.6002.19554

GSM 6.10,0x00200000,1,1,,6.06.6002.19554

Messenger Audio Codec,0x00200000,1,1,,6.06.6002.19554

CCITT A-Law,0x00200000,1,1,,6.06.6002.19554

CCITT u-Law,0x00200000,1,1,,6.06.6002.19554

MPEG Layer-3,0x00200000,1,1,,6.06.6002.19554

 

Midi Renderers:

Default MidiOut Device,0x00800000,1,0,,6.06.6002.19554

Microsoft GS Wavetable Synth,0x00200000,1,0,,6.06.6002.19554

 

WDM Streaming Capture Devices:

,0x00000000,0,0,,

,0x00000000,0,0,,

,0x00000000,0,0,,

,0x00000000,0,0,,

 

WDM Streaming Rendering Devices:

Realtek HD Audio output,0x00200000,1,1,,6.00.6002.19554

 

BDA Network Providers:

Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.6002.18496

Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.6002.18496

Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.6002.18496

Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.6002.18496

Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.6002.18005

 

Multi-Instance Capable VBI Codecs:

VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.6001.18000

 

BDA Transport Information Renderers:

BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.6002.18496

MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.6002.18496

 

BDA CP/CA Filters:

Decrypt/Tag,0x00600000,1,0,EncDec.dll,6.06.6002.18528

Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.6002.18528

XDS Codec,0x00200000,0,0,EncDec.dll,6.06.6002.18528

 

WDM Streaming Communication Transforms:

Tee/Sink-to-Sink Converter,0x00200000,1,1,,6.00.6002.19554

 

Audio Renderers:

Speakers (Realtek High Definiti,0x00200000,1,0,,6.06.6002.19554

Default DirectSound Device,0x00800000,1,0,,6.06.6002.19554

Default WaveOut Device,0x00200000,1,0,,6.06.6002.19554

DirectSound: Speakers (Realtek High Definition Audio),0x00200000,1,0,,6.06.6002.19554

 



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#2 phancock2627

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Posted 14 January 2016 - 07:23 AM

try this:

find these programs and run in this order. run the free trial, should be all you need

 

Ccleaner

Malware bytes

Hitman pro

TDSSKiller

Adwarecleaner

 

most can be downloaded from Bleeping computer....Good luck



#3 james

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Posted 14 January 2016 - 07:38 AM

Many thanks, I did run Malware bytes and others but I have not tried all you have suggested.

I do have internet access via safe mode with networking, so I should be able to download and I will try running them all; in order.

 

In the mean time, I would be pleased to hear of any other ideas.

 

Thanks



#4 phancock2627

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Posted 14 January 2016 - 08:13 AM

have this from James also...

 

http://www.bleepingcomputer.com/forums/t/602206/ie-crashes-on-opening-slow-computer/?view=getnewpost

 

Thanks James



#5 Phantom010

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Posted 14 January 2016 - 10:06 AM

If IE is working normally in Safe Mode with Networking, there probably is an application interfering with it in Normal Mode. Try a Clean Boot troubleshooting procedure to hopefully isolate the application not agreeing with IE. Run it for both Services and Startup items.



#6 james

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Posted 14 January 2016 - 12:33 PM

Thanks Phanton010, good idea; tried this, but IE still refuses to start?

I did note that AVG would not permit itself to be disabled and "Rapport" (the bank secuity program) would also not allow itself to be disabled.

I guest I could uninstal both these and try again???

 

What do you think?

 

(PS, I ran all the anti-virus programs suggested by Phancock2627, but also no luck)

 

:(



#7 Phantom010

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Posted 14 January 2016 - 01:00 PM

Trusteer (Rapport) has been known to cause issues with browsers.

#8 james

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Posted 14 January 2016 - 01:33 PM

Bingo!   :bananas: :guitar: 

 

Many thanks!  having uninstalled Rapport, IE now opens correctly!

I will now try and investigate how to reinstal Rapport for bank security but still use IE, ...will plan to speak to the bank...

 

The computer is still slow; took 5 mins to start, so must have other background problems.

The computer is only used to run MS Office, web browsing, Facebook etc,  so it should not be so slow.

 

Can you recommend steps to try and clean out stuff that must be taking up memory?

 

Thanks again for the main fix!!!



#9 Phantom010

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Posted 14 January 2016 - 03:34 PM

Please run Autoruns. No installation required. Simply run the executable file.

Run the program.

Select File in the upper left corner.

Click Save...

Change the File Type to: Text (*.txt)

Save the file to your desktop.

 

Attach that file to your next reply.

 

 

-----------------------------------------------------------------------------------------------------

 

 

Next,

 

 

Please download MiniToolBox to your desktop and run it.

 

Select List Installed Programs.

 

Click Go.

 

A list of your installed programs will open into Notepad. Copy/paste the content into your next reply.

 

 

 



#10 james

james
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Posted 15 January 2016 - 05:29 AM

Many thanks!

 

 

installed programmes.

 

MiniToolBox by Farbar  Version: 02-11-2015
Ran by office (administrator) on 15-01-2016 at 10:11:33
Running from "C:\Users\office\Downloads"
Microsoft® Windows Vista™ Home Premium  Service Pack 2 (X86)
Model: Inspiron 545 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************

=========================== Installed Programs ============================

32 Bit HP CIO Components Installer (HKLM\...\{F1E63043-54FC-429B-AB2C-31AF9FBA4BC7}) (Version: 1.0.0 - Hewlett-Packard) Hidden
ABBYY FineReader 9.0 Sprint (HKLM\...\{F9000000-0018-0000-0000-074957833700}) (Version: 9.01.513.58212 - ABBYY) Hidden
ABBYY FineReader 9.0 Sprint (HKLM\...\ABBYY FineReader 9.0 Sprint) (Version: 9.01.513.58212 - ABBYY)
Acrobat.com (HKLM\...\{77DCDCE3-2DED-62F3-8154-05E745472D07}) (Version: 0.0.0 - Adobe Systems Incorporated) Hidden
Adobe AIR (HKLM\...\{31B9D218-FED2-4C6C-B19F-7294FFC130B0}) (Version: 18.0.0.180 - Adobe Systems Incorporated) Hidden
Adobe AIR (HKLM\...\Adobe AIR) (Version: 18.0.0.180 - Adobe Systems Incorporated)
Adobe Bridge 1.0 (HKLM\...\{B74D4E10-1033-0000-0000-000000000001}) (Version: 001.000.000 - Adobe Systems) Hidden
Adobe Common File Installer (HKLM\...\{8EDBA74D-0686-4C99-BFDD-F894678E5B39}) (Version: 1.00.0000 - Adobe System Incorporated) Hidden
Adobe Flash Player 20 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 20.0.0.270 - Adobe Systems Incorporated)
Adobe Flash Player 20 NPAPI (HKLM\...\Adobe Flash Player NPAPI) (Version: 20.0.0.267 - Adobe Systems Incorporated)
Adobe Help Center 2.1 (HKLM\...\{25569723-DC5A-4467-A639-79535BF01B71}) (Version: 2.1 - Adobe Systems)
Adobe Photoshop CS2 (HKLM\...\{236BB7C4-4419-42FD-0409-1E257A25E34D}) (Version: 9.0 - Adobe Systems, Inc.) Hidden
Adobe Photoshop CS2 (HKLM\...\Adobe Photoshop CS2 - {236BB7C4-4419-42FD-0409-1E257A25E34D}) (Version: 9.0 - Adobe Systems, Inc.)
Adobe Reader X (10.1.16) (HKLM\...\{AC76BA86-7AD7-1033-7B44-AA1000000001}) (Version: 10.1.16 - Adobe Systems Incorporated)
Adobe Refresh Manager (HKLM\...\{AC76BA86-0804-1033-1959-001824166751}) (Version: 1.8.0 - Adobe Systems Incorporated) Hidden
Adobe Stock Photos 1.0 (HKLM\...\{786C5747-1033-0000-B58E-000000000001}) (Version: 001.000.000 - Adobe Systems) Hidden
Agent Ransack (HKLM\...\{8B51F879-18C4-4C37-8D2B-E340AEE7AACB}) (Version: 7.0.828.1 - Mythicsoft Ltd)
Apple Application Support (HKLM\...\{83CAF0DE-8D3B-4C37-A631-2B8F16EC3031}) (Version: 3.1 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{235EBB33-3DA1-46DF-AADE-9955123409CB}) (Version: 8.0.5.6 - Apple Inc.)
Apple Software Update (HKLM\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
ArcSoft ShowBiz (HKLM\...\{9D41D2EF-2D33-4CFD-8A3E-C7E6FCC3303B}) (Version:  - ArcSoft)
AVG 2015 (HKLM\...\{396C049B-C10A-4B6F-96B0-8A6DD3BB0BCD}) (Version: 15.0.6173 - AVG Technologies) Hidden
AVG 2015 (HKLM\...\AVG) (Version: 2015.0.6173 - AVG Technologies)
AVG 2016 (HKLM\...\{89AF3650-B012-4C6D-A14A-8357AE72357C}) (Version: 16.0.4457 - AVG Technologies) Hidden
BBC iPlayer Desktop (HKLM\...\{D6A0DD73-6EF2-9A8D-6F60-4F338F922B37}) (Version: 3.2.15 - British Broadcasting Corp.) Hidden
BBC iPlayer Desktop (HKLM\...\BBCiPlayerDesktop.61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1) (Version: 3.2.15 - British Broadcasting Corp.)
BBC iPlayer Downloads (HKLM\...\{3DD343EA-B76B-4886-87FC-E5B127A8E035}) (Version: 1.7.4 - BBC)
Bonjour (HKLM\...\{79155F2B-9895-49D7-8612-D92580E0DE5B}) (Version: 3.0.0.10 - Apple Inc.)
Brother HL-2035 (HKLM\...\{AB4947A8-9671-4030-B814-9996BE0D2102}) (Version: 1.00 - Brother)
CCleaner (HKLM\...\CCleaner) (Version: 5.08 - Piriform)
Compatibility Pack for the 2007 Office system (HKLM\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Contents (HKLM\...\{6BCD1560-6292-4A70-A808-C0FE414A7DB4}) (Version: 1.00.0005 - Corel Corporation) Hidden
CopyTrans Suite Remove Only (HKCU\...\CopyTrans Suite) (Version: 2.37 - WindSolutions)
Corel PaintShop Photo 2010 (HKLM\...\_{AB84BA61-3D10-4782-B52C-A37DB20532E5}) (Version: 1.5.0.227 - Corel Corporation)
D3DX10 (HKLM\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Dan Elwell's Broadband Speed Test (HKLM\...\Dan Elwell's Broadband Speed Test_is1) (Version: Dan Elwell's Broadband Speed Test (version 3) - Dan Elwell)
Dell DataSafe Local Backup - Support Software (HKLM\...\{A9668246-FB70-4103-A1E3-66C9BC2EFB49}) (Version: 2.25 - Dell)
Dell DataSafe Local Backup (HKLM\...\{0ED7EE95-6A97-47AA-AD73-152C08A15B04}) (Version: 9.3.24 - Dell)
Dell DataSafe Online (HKLM\...\{13766F76-6C8C-4E57-A9F3-3212D1C6E0D1}) (Version: 1.1.0029 - Dell, Inc.)
Dell Dock (HKLM\...\{E00B477F-8558-45DA-B25A-69935FB89A94}) (Version: 2.0.0 - Dell)
Dell Edoc Viewer (HKLM\...\{3138EAD3-700B-4A10-B617-B3F8096EE30D}) (Version: 1.0.0 - Dell Inc)
Dell Getting Started Guide (HKLM\...\{7DB9F1E5-9ACB-410D-A7DC-7A3D023CE045}) (Version: 1.00.0000 - Dell Inc.)
Dell Printer Software (HKLM\...\{105F3CE5-FE55-408E-BF30-E78F85BA0B12}) (Version: 1.00.000 - Dell Inc.)
Dell Support Center (Support Software) (HKLM\...\{E3BFEE55-39E2-4BE0-B966-89FE583822C1}) (Version: 2.2.09085 - Dell)
Dell System Detect (HKCU\...\58d94f3ce2c27db0) (Version: 6.11.0.2 - Dell)
Dell-eBay (HKLM\...\{B935C985-A17F-484B-8470-09E4FC27DC26}) (Version: 1.00.0000 - Dell)
DeviceIO (HKLM\...\{624885E1-2458-4F12-A975-EA368C3523FA}) (Version: 1.00.0005 - Corel Corporation) Hidden
DivX Setup (HKLM\...\DivX Setup.divx.com) (Version: 2.5.0.8 - DivX, LLC)
Dropbox (HKCU\...\Dropbox) (Version: 3.12.5 - Dropbox, Inc.)
Epson Easy Photo Print 2 (HKLM\...\{A02D7029-C4EF-44C1-9FD4-C0D3CA518113}) (Version: 2.2.4.0 - SEIKO EPSON CORPORATION)
Epson Easy Photo Print Plug-in for PMB(Picture Motion Browser) (HKLM\...\{B2D55EB8-32C5-4B43-9006-9E97DECBA178}) (Version: 1.00.0000 - SEIKO EPSON CORPORATION)
Epson Event Manager (HKLM\...\{8ED43F7E-A8F6-4898-AF11-B6158F2EDF94}) (Version: 2.50.0000 - SEIKO EPSON CORPORATION)
EPSON Scan (HKLM\...\EPSON Scanner) (Version:  - Seiko Epson Corporation)
EPSON SX235 Series Printer Uninstall (HKLM\...\EPSON SX235 Series) (Version:  - SEIKO EPSON Corporation)
EpsonNet Print (HKLM\...\{3E31400D-274E-4647-916C-2CACC3741799}) (Version: 2.4j - SEIKO EPSON CORPORATION)
ESET Online Scanner v3 (HKLM\...\ESET Online Scanner) (Version:  - )
Facebook Plug-In (HKCU\...\Facebook Plug-In) (Version:  - Facebook, Inc.)
Facebook Video Calling 3.1.0.521 (HKLM\...\{2091F234-EB58-4B80-8C96-8EB78C808CF7}) (Version: 3.1.521 - Skype Limited)
Google Chrome (HKLM\...\Google Chrome) (Version: 47.0.2526.111 - Google Inc.)
Google Earth (HKLM\...\{4D2A6330-2F8B-11E3-9C40-B8AC6F97B88E}) (Version: 7.1.2.2041 - Google)
Google Update Helper (HKLM\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.29.1 - Google Inc.) Hidden
Google Update Helper (HKLM\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
GoPro Studio 2.0.0 (HKLM\...\GoPro Studio) (Version: 2.0.0 - WoodmanLabs Inc. d.b.a. GoPro)
GoToAssist 8.0.0.514 (HKLM\...\GoToAssist) (Version:  - )
ICA (HKLM\...\{AB84BA61-3D10-4782-B52C-A37DB20532E5}) (Version: 1.0 - Corel Corporation) Hidden
IPM_P (HKLM\...\{CF8F619D-9919-4C1A-859D-B9F24C2454AD}) (Version: 1.00.0000 - Corel Corporation) Hidden
IrfanView (remove only) (HKLM\...\IrfanView) (Version: 4.37 - Irfan Skiljan)
iTunes (HKLM\...\{5D928931-D1D2-4A93-A82D-BF60D0E7CFA5}) (Version: 12.0.1.26 - Apple Inc.)
Junk Mail filter update (HKLM\...\{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Malwarebytes Anti-Malware version 2.1.8.1057 (HKLM\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.8.1057 - Malwarebytes Corporation)
McAfee Security Scan Plus (HKLM\...\McAfee Security Scan) (Version: 3.8.150.1 - McAfee, Inc.)
Memory-Map OS Edition 2004 (HKLM\...\{A5E9D7B9-A393-429C-BC66-EA76EFB82D27}) (Version: 4.2.2 - Memory-Map, Inc.)
Mesh Runtime (HKLM\...\{8C6D6116-B724-4810-8F2D-D047E6B7D68E}) (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Messenger Companion (HKLM\...\{50816F92-1652-4A7C-B9BC-48F682742C4B}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Microsoft .NET Framework 3.5 SP1 (HKLM\...\Microsoft .NET Framework 3.5 SP1) (Version:  - Microsoft Corporation)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft Default Manager (HKLM\...\{095B1DCF-5E8B-47EC-9B18-481918A731DB}) (Version: 2.0.69.0 - Microsoft Corporation)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office File Validation Add-In (HKLM\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Home and Student 2007 (HKLM\...\HOMESTUDENTR) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office PowerPoint Viewer 2007 (English) (HKLM\...\{95120000-00AF-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Suite Activation Assistant (HKLM\...\{E50AE784-FABE-46DA-A1F8-7B6B56DCB22E}) (Version: 2.9 - Microsoft Corporation)
Microsoft Publisher 2002 (HKLM\...\{90190409-6000-11D3-8CFE-0050048383C9}) (Version: 10.0.6626.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.41212.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (HKLM\...\{002D9D5E-29BA-3E6D-9BC4-3D7D6DBC735C}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (HKLM\...\{86CE85E6-DBAC-3FFD-B977-E4B79F83C909}) (Version: 9.0.30729.5570 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
MLE (HKLM\...\{2DD9C2F1-CC6E-449D-935B-4111396EF19F}) (Version: 1.00.0005 - Corel Corporation) Hidden
Mozilla Firefox 43.0.4 (x86 en-US) (HKLM\...\Mozilla Firefox 43.0.4 (x86 en-US)) (Version: 43.0.4 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 43.0.4.5848 - Mozilla)
MSXML 4.0 SP2 (KB927978) (HKLM\...\{37477865-A3F1-4772-AD43-AAFC6BCFF99F}) (Version: 4.20.9841.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB954430) (HKLM\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (HKLM\...\{196467F1-C11F-4F76-858B-5812ADC83B94}) (Version: 4.30.2100.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB2721691) (HKLM\...\{355B5AC0-CEEE-42C5-AD4D-7F3CFD806C36}) (Version: 4.30.2114.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB2758694) (HKLM\...\{1D95BA90-F4F8-47EC-A882-441C99D30C1E}) (Version: 4.30.2117.0 - Microsoft Corporation)
Network Guide EPSON SX235 Series (HKLM\...\EPSON SX235 Series Netg) (Version:  - )
OGA Notifier 2.0.0048.0 (HKLM\...\{B2544A03-10D0-4E5E-BA69-0362FFC20D18}) (Version: 2.0.0048.0 - Microsoft Corporation) Hidden
PSPH10 (HKLM\...\{E0EF9C75-60EA-4DFB-A537-2A9E0C2E2056}) (Version: 1.00.0005 - Corel Corporation) Hidden
PureHD (HKLM\...\{20DFB114-5520-4BEE-B276-4A4204E1FBB4}) (Version: 1.00.0005 - Corel Corporation) Hidden
QuickTime 7 (HKLM\...\{627FFC10-CE0A-497F-BA2B-208CAC638010}) (Version: 7.77.80.95 - Apple Inc.)
Realtek High Definition Audio Driver (HKLM\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version:  - )
Roxio Creator Audio (HKLM\...\{73A4F29F-31AC-4EBD-AA1B-0CC5F18C8F83}) (Version: 3.7.0 - Roxio) Hidden
Roxio Creator Copy (HKLM\...\{B6A26DE5-F2B5-4D58-9570-4FC760E00FCD}) (Version: 3.7.0 - Roxio) Hidden
Roxio Creator Data (HKLM\...\{08E81ABD-79F7-49C2-881F-FD6CB0975693}) (Version: 3.7.0 - Roxio) Hidden
Roxio Creator DE (HKLM\...\{09760D42-E223-42AD-8C3E-55B47D0DDAC3}) (Version: 10.1 - Roxio)
Roxio Creator DE (HKLM\...\{ED439A64-F018-4DD4-8BA5-328D85AB09AB}) (Version: 3.7.0 - Roxio) Hidden
Roxio Creator Tools (HKLM\...\{1F54DAFA-9261-4A62-B59D-6C9F26B48FE4}) (Version: 3.7.0 - Roxio) Hidden
Roxio Express Labeler 3 (HKLM\...\{6675CA7F-E51B-4F6A-99D4-F8F0124C6EAA}) (Version: 3.2.1 - Roxio) Hidden
Roxio Update Manager (HKLM\...\{30465B6C-B53F-49A1-9EBA-A3F187AD502E}) (Version: 6.0.0 - Roxio) Hidden
Samsung New PC Studio (HKLM\...\{F193FC0E-9E18-40FC-A974-509A1BDD240A}) (Version: 1.00.0000 - Samsung Electronics Co., Ltd.) Hidden
Samsung New PC Studio (HKLM\...\InstallShield_{F193FC0E-9E18-40FC-A974-509A1BDD240A}) (Version: 1.00.0000 - Samsung Electronics Co., Ltd.)
SAMSUNG USB Driver for Mobile Phones (HKLM\...\{D0795B21-0CDA-4a92-AB9E-6E92D8111E44}) (Version: 1.2.912.1314 - SAMSUNG Electronics Co., Ltd.)
Secunia PSI (3.0.0.9016) (HKLM\...\Secunia PSI) (Version: 3.0.0.9016 - Secunia)
Segoe UI (HKLM\...\{5DD4FCBD-A3C1-4155-9E17-4161C70AAABA}) (Version: 15.4.2271.0615 - Microsoft Corp) Hidden
Setup (HKLM\...\{AAEB8781-5EBD-4332-B86D-428DE7EF6DA2}) (Version: 1.00.0000 - Corel Corporation) Hidden
Share (HKLM\...\{E0B7F981-EA26-491A-A975-E3AB4748E9FA}) (Version: 1.00.0005 - Corel Corporation) Hidden
Shared C Run-time for x86 (HKLM\...\{1945A4B5-73B6-4DE9-99A3-05261B7FDED0}) (Version: 10.0.0 - McAfee) Hidden
Skype Click to Call (HKLM\...\{B6CF2967-C81E-40C0-9815-C05774FEF120}) (Version: 5.9.9216 - Skype Technologies S.A.)
Skype™ 7.5 (HKLM\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.5.102 - Skype Technologies S.A.)
Spelling Dictionaries Support For Adobe Reader 9 (HKLM\...\{AC76BA86-7AD7-5464-3428-900000000004}) (Version: 9.0.0 - Adobe Systems Incorporated)
Spotify (HKCU\...\Spotify) (Version: 1.0.20.101.ge6957e14 - Spotify AB)
The Official DSA Theory Test for Car Drivers (HKLM\...\{79D1BA4A-BEB4-4357-A431-C3EF58E72E6C}) (Version: 1.7.1 - Driving Standards Agency) Hidden
The Official DSA Theory Test for Car Drivers (HKLM\...\InstallShield_{79D1BA4A-BEB4-4357-A431-C3EF58E72E6C}) (Version: 1.7.1 - Driving Standards Agency)
Update for 2007 Microsoft Office System (KB967642) (HKLM\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
USB Video/Audio Device Driver (HKLM\...\{3717C4F2-7412-4793-9BB8-D73D2817B3D6}) (Version: 1.00.0000 - ezcap)
User's Guide EPSON SX235 Series (HKLM\...\EPSON SX235 Series Useg) (Version:  - )
VC80CRTRedist - 8.0.50727.4053 (HKLM\...\{5EE7D259-D137-4438-9A5F-42F432EC0421}) (Version: 1.1.0 - DivX, Inc) Hidden
VIO (HKLM\...\{F3FA8952-2C42-452A-BA22-2F7BDEC8D310}) (Version: 1.00.0005 - Corel Corporation) Hidden
Visual Studio 2012 x86 Redistributables (HKLM\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
Windows Driver Package - GoPro (WinUSB) Universal Serial Bus devices  (03/07/2012 ) (HKLM\...\0B624A43DD66DBF5CF3EDFA9741A364E688062A4) (Version: 03/07/2012  - GoPro)
Windows Live Essentials (HKLM\...\WinLiveSuite) (Version: 15.4.3508.1109 - Microsoft Corporation)
Windows Live Mesh ActiveX Control for Remote Connections (HKLM\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
Windows Live Sync (HKLM\...\{FDD810CA-D5E3-40E9-AB7B-36440B0D41EF}) (Version: 14.0.8050.1202 - Microsoft Corporation)
Windows Media Encoder 9 Series (HKLM\...\Windows Media Encoder 9) (Version:  - )

**** End of log ****
 

 

 



#11 james

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Posted 15 January 2016 - 05:31 AM

text file hopefully attached...


... and again...

Attached Files

  • Attached File  Text.txt   89.89KB   4 downloads


#12 Phantom010

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Posted 15 January 2016 - 07:37 AM

Thank you for the logs. I have to leave for a while, but I'll be back later on to analyze them. So far, I can see many items you can remove from your startup directory that should decrease boot-up time.



#13 james

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Posted 15 January 2016 - 07:55 AM

Great, I noticed Dell data safe on the list which I have never used as it does not seem to work... I guess we could delete this if it is hungey but leave it runs lean? Thanks again



#14 Phantom010

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Posted 15 January 2016 - 10:06 AM

OK. Please run Autoruns again.

 

Select the Logon tab.

 

Remove the check mark from the following items. (if any of the applications do not behave correctly after removing their entries from the Startup directory, you can easily recheck the entries)

 

ArcSoft Connection Service

 

DLPSP Printer Status Provider

 

DLQLU  Launcher

 

EEventManager

 

HotKeysCmds

 

IgfxTray

 

Microsoft Default Manager

 

Persistence

 

QuickTime Task

 

RtHDVCpl  HD Audio Control Panel

 

AutoStartNPSAgent

 

AVG-Secure-Search-Update_0214c

 

Facebook Update

 

Spotify Web Helper

 

Secunia PSI Tray.lnk

 

 

There might be a couple more, but let's start with these and see how it goes. Under the Scheduled Tasks tab, you could probably remove the check mark from almost everything in there.

 

Restart the computer and let me know if there's any improvement in startup time.



#15 Phantom010

Phantom010

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Posted 15 January 2016 - 10:15 AM

Next,

 

Please download Security Check by screen317.

 

Save it to your Desktop.

 

Double-click the install icon.

 

If using Vista, right-click the install icon and select "Run as Administrator".

 

A Command Prompt window will open.

 

Let it scan the PC - press any key when asked.

 

A report should now open in Notepad.

 

Copy/paste the results of the scan into your next reply.


Edited by Phantom010, 15 January 2016 - 10:16 AM.





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