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I Did Something to my User Profile and Everything's a Mess


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9 replies to this topic

#1 lechols

lechols

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Posted 13 January 2016 - 02:14 PM

Hi Everyone,

 

I don't know what I did but it's bad.  I have a 64bit Windows 7 system.  A few days ago I changed the attributes on my 'Users' file to show hidden folders and I think I did something I should not have done.

 

Ever since then, my Mozilla profile folder has been lost so I get an error when I try to open it that says "Firefox is already running but is not responding.  The old Firefox process must be closed to open a new window".  I have deleted all the firefox processes in task manager and restarted the computer but I get the same error msg.

 

Also, I got a similar msg when I tried to open outlook.  It said I did not have permission.  

 

My explorer is acting weird.  Sometimes I can see my folders and sometimes I can't.  Sometimes they are empty.  And my desktop icons are grey out.  

 

I just tried to restore my computer to an earlier time but I have no earlier backups in control panel.

 

Basically I never know what I'm going to find when I restart my computer.

 

Can anyone help with this?

 

Thanks,

Lisa 



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#2 hamluis

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Posted 13 January 2016 - 03:37 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 lechols

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Posted 13 January 2016 - 03:55 PM

Hi Louis,

 

Thanks so much for your help.  I'm pulling my hair out here.  

 

Here is my MiniTool Box Log:

 

MiniToolBox by Farbar  Version: 02-11-2015
Ran by Lisa (administrator) on 13-01-2016 at 15:51:30
Running from "C:\Users\Lisa\Downloads"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Model: To be filled by O.E.M. Manufacturer: Gigabyte Technology Co., Ltd.
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (01/13/2016 03:33:13 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND 
TargetInstance.LoadPercentage > 990x80041003
 
Error: (01/13/2016 02:23:48 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND 
TargetInstance.LoadPercentage > 990x80041003
 
Error: (01/13/2016 02:18:55 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND 
TargetInstance.LoadPercentage > 990x80041003
 
Error: (01/13/2016 01:07:21 PM) (Source: Application Error) (User: )
Description: Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: SHELL32.dll, version: 6.1.7601.18952, time stamp: 0x55c3a0ed
Exception code: 0xc0000005
Fault offset: 0x000000000005051e
Faulting process id: 0xbec
Faulting application start time: 0xExplorer.EXE0
Faulting application path: Explorer.EXE1
Faulting module path: Explorer.EXE2
Report Id: Explorer.EXE3
 
Error: (01/13/2016 12:31:05 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND 
TargetInstance.LoadPercentage > 990x80041003
 
Error: (01/13/2016 11:22:38 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND 
TargetInstance.LoadPercentage > 990x80041003
 
Error: (01/13/2016 09:07:28 AM) (Source: Application Error) (User: )
Description: Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: ntdll.dll, version: 6.1.7601.19110, time stamp: 0x568429e5
Exception code: 0xc015000f
Fault offset: 0x000000000006aeea
Faulting process id: 0x15e4
Faulting application start time: 0xExplorer.EXE0
Faulting application path: Explorer.EXE1
Faulting module path: Explorer.EXE2
Report Id: Explorer.EXE3
 
Error: (01/13/2016 09:07:23 AM) (Source: Application Error) (User: )
Description: Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: SHELL32.dll, version: 6.1.7601.18952, time stamp: 0x55c3a0ed
Exception code: 0xc0000005
Fault offset: 0x000000000005051e
Faulting process id: 0x15e4
Faulting application start time: 0xExplorer.EXE0
Faulting application path: Explorer.EXE1
Faulting module path: Explorer.EXE2
Report Id: Explorer.EXE3
 
Error: (01/13/2016 09:03:39 AM) (Source: Application Error) (User: )
Description: Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: SHELL32.dll, version: 6.1.7601.18952, time stamp: 0x55c3a0ed
Exception code: 0xc0000005
Fault offset: 0x000000000005051e
Faulting process id: 0x81c
Faulting application start time: 0xExplorer.EXE0
Faulting application path: Explorer.EXE1
Faulting module path: Explorer.EXE2
Report Id: Explorer.EXE3
 
Error: (01/13/2016 08:20:53 AM) (Source: ESENT) (User: )
Description: taskhost (3120) WebCacheLocal: An attempt to open the file "C:\Users\Lisa\AppData\Local\Microsoft\Windows\WebCache\V01.log" for read/write access failed with system error 5 (0x00000005): "Access is denied. ".  The open file operation will fail with error -1032 (0xfffffbf8).
 
System errors:
=============
Error: (01/13/2016 03:35:42 PM) (Source: Service Control Manager) (User: )
Description: The NVIDIA Update Service Daemon service failed to start due to the following error: %%1069
 
Error: (01/13/2016 03:35:42 PM) (Source: Service Control Manager) (User: )
Description: The nvUpdatusService service was unable to log on with the currently configured password due to the following error: %%1330
To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).
 
Error: (01/13/2016 03:34:15 PM) (Source: cdrom) (User: )
Description: The device, \Device\CdRom0, has a bad block.
 
Error: (01/13/2016 03:34:01 PM) (Source: cdrom) (User: )
Description: The device, \Device\CdRom0, has a bad block.
 
Error: (01/13/2016 03:33:57 PM) (Source: cdrom) (User: )
Description: The device, \Device\CdRom0, has a bad block.
 
Error: (01/13/2016 03:33:48 PM) (Source: cdrom) (User: )
Description: The device, \Device\CdRom0, has a bad block.
 
Error: (01/13/2016 03:33:39 PM) (Source: cdrom) (User: )
Description: The device, \Device\CdRom0, has a bad block.
 
Error: (01/13/2016 03:33:30 PM) (Source: cdrom) (User: )
Description: The device, \Device\CdRom0, has a bad block.
 
Error: (01/13/2016 03:33:26 PM) (Source: cdrom) (User: )
Description: The device, \Device\CdRom0, has a bad block.
 
Error: (01/13/2016 03:33:17 PM) (Source: cdrom) (User: )
Description: The device, \Device\CdRom0, has a bad block.
 
Microsoft Office Sessions:
=========================
Error: (01/13/2016 03:33:13 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND 
TargetInstance.LoadPercentage > 990x80041003
 
Error: (01/13/2016 02:23:48 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND 
TargetInstance.LoadPercentage > 990x80041003
 
Error: (01/13/2016 02:18:55 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND 
TargetInstance.LoadPercentage > 990x80041003
 
Error: (01/13/2016 01:07:21 PM) (Source: Application Error)(User: )
Description: Explorer.EXE6.1.7601.175674d672ee4SHELL32.dll6.1.7601.1895255c3a0edc0000005000000000005051ebec01d14e283001a855C:\Windows\Explorer.EXEC:
\Windows\system32\SHELL32.dll7cd5e893-ba20-11e5-96fe-902b345de6ba
 
Error: (01/13/2016 12:31:05 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND 
TargetInstance.LoadPercentage > 990x80041003
 
Error: (01/13/2016 11:22:38 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND 
TargetInstance.LoadPercentage > 990x80041003
 
Error: (01/13/2016 09:07:28 AM) (Source: Application Error)(User: )
Description: Explorer.EXE6.1.7601.175674d672ee4ntdll.dll6.1.7601.19110568429e5c015000f000000000006aeea15e401d14e0b3a29f04aC:\Windows\Explorer.EXEC:
\Windows\SYSTEM32\ntdll.dllf9fc4015-b9fe-11e5-aeb9-902b345de6ba
 
Error: (01/13/2016 09:07:23 AM) (Source: Application Error)(User: )
Description: Explorer.EXE6.1.7601.175674d672ee4SHELL32.dll6.1.7601.1895255c3a0edc0000005000000000005051e15e401d14e0b3a29f04aC:\Windows\Explorer.EXEC:
\Windows\system32\SHELL32.dllf7564504-b9fe-11e5-aeb9-902b345de6ba
 
Error: (01/13/2016 09:03:39 AM) (Source: Application Error)(User: )
Description: Explorer.EXE6.1.7601.175674d672ee4SHELL32.dll6.1.7601.1895255c3a0edc0000005000000000005051e81c01d14e04960ffba7C:\Windows\Explorer.EXEC:
\Windows\system32\SHELL32.dll71d8e4a3-b9fe-11e5-aeb9-902b345de6ba
 
Error: (01/13/2016 08:20:53 AM) (Source: ESENT)(User: )
Description: taskhost3120WebCacheLocal: C:\Users\Lisa\AppData\Local\Microsoft\Windows\WebCache\V01.log-1032 (0xfffffbf8)5 (0x00000005)Access is denied.
 
=========================== Installed Programs ============================
@BIOS (HKLM-x32\...\{B2DC3F08-2EB2-49A5-AA24-15DFC8B1CB83}) (Version: 2.28 - GIGABYTE)
Adobe Acrobat XI Pro (HKLM-x32\...\{AC76BA86-1033-FFFF-7760-000000000006}) (Version: 11.0.00 - Adobe Systems)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 3.1.0.4880 - Adobe Systems Incorporated)
Adobe Creative Cloud (HKLM-x32\...\Adobe Creative Cloud) (Version: 3.3.0.151 - Adobe Systems Incorporated)
Adobe Flash Player 20 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 20.0.0.267 - Adobe Systems Incorporated)
Adobe Help Manager (HKLM-x32\...\chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) (Version: 4.0.244 - Adobe Systems Incorporated)
Adobe Illustrator CS6 (HKLM-x32\...\{4869414E-7AEA-4C8E-BE1C-8D40977FD517}) (Version: 16.0 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.07) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.07 - Adobe Systems Incorporated)
Apple Application Support (32-bit) (HKLM-x32\...\{7FE25256-B7C1-480D-B736-10A67A833AEA}) (Version: 3.2 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{B255D495-4734-4E9B-B4F5-96702FD4A7B9}) (Version: 3.2 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{5D61F006-168C-4B8B-B7FD-F113C10AE0E4}) (Version: 8.2.1.3 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (HKLM-x32\...\{3108C217-BE83-42E4-AE9E-A56A2A92E549}) (Version: 2.1.0.7 - Atheros Communications Inc.)
AutoGreen B12.0206.1 (HKLM-x32\...\{C75FAD21-EC08-42F3-92D6-C9C0AB355345}) (Version: 1.00.0000 - GIGABYTE) Hidden
AutoGreen B12.0206.1 (HKLM-x32\...\InstallShield_{C75FAD21-EC08-42F3-92D6-C9C0AB355345}) (Version: 1.00.0000 - GIGABYTE)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Brother MFL-Pro Suite MFC-7820N (HKLM-x32\...\{C2530D63-B66B-48B5-BB50-7C6281FE7AA6}) (Version: 1.0.1.0 - Brother Industries, Ltd.)
Cisco WebEx Meetings (HKLM-x32\...\ActiveTouchMeetingClient) (Version:  - Cisco WebEx LLC)
Citrix Online Launcher (HKLM-x32\...\{A08A6B7D-1F21-4843-85A3-77B8D15FAE0E}) (Version: 1.0.244 - Citrix)
CPUID CPU-Z G1 1.61.3 (HKLM\...\CPUID CPU-Z G1_is1) (Version: 1.61.3 - CPUID, Inc.)
DAEMON Tools Lite (HKLM-x32\...\DAEMON Tools Lite) (Version: 4.49.1.0356 - Disc Soft Ltd)
Easy Tune 6 B12.0912.1 (HKLM-x32\...\{457D7505-D665-4F95-91C3-ECB8C56E9ACA}) (Version: 1.00.0000 - GIGABYTE) Hidden
Easy Tune 6 B12.0912.1 (HKLM-x32\...\InstallShield_{457D7505-D665-4F95-91C3-ECB8C56E9ACA}) (Version: 1.00.0000 - GIGABYTE)
Etron USB3.0 Host Controller (HKLM-x32\...\{DFBB738C-71D8-4DC5-B8D2-D65C37680E27}) (Version: 0.115 - Etron Technology) Hidden
GenesisDependencyInstaller (HKCU\...\1d1c516df34faca9) (Version: 3.2.1.40 - Microsoft)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 47.0.2526.106 - Google Inc.)
Google Earth (HKLM-x32\...\{4D2A6330-2F8B-11E3-9C40-B8AC6F97B88E}) (Version: 7.1.2.2041 - Google)
Google Toolbar for Internet Explorer (HKLM-x32\...\{18455581-E099-4BA8-BC6B-F34B2F06600C}) (Version: 1.0.0 - Google Inc.) Hidden
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.7210.1528 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.29.1 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
GoToMeeting 7.7.1.4099 (HKCU\...\GoToMeeting) (Version: 7.7.1.4099 - CitrixOnline)
iDailyDiary 3.85 (HKLM-x32\...\iDailyDiary_is1) (Version:  - Splinterware Software Solutions)
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1007 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 8.1.0.1252 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 11.1.0.1006 - Intel Corporation)
Intel® USB 3.0 eXtensible Host Controller Driver (HKLM-x32\...\{240C3DDD-C5E9-4029-9DF7-95650D040CF2}) (Version: 1.0.5.235 - Intel Corporation)
iTunes (HKLM\...\{BFEAB774-C7DC-4032-B05A-DA5F7CB7B365}) (Version: 12.2.2.25 - Apple Inc.)
Java 8 Update 66 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218066F0}) (Version: 8.0.660.18 - Oracle Corporation)
Malwarebytes Anti-Malware version 2.2.0.1024 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.0.1024 - Malwarebytes)
MATLAB R2012b (HKLM\...\Matlab R2012b) (Version: 8.0 - The MathWorks, Inc.)
Microsoft .NET Framework 4 Multi-Targeting Pack (HKLM-x32\...\{CFEF48A8-BFB8-3EAC-8BA5-DE4F8AA267CE}) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft Help Viewer 1.1 (HKLM\...\Microsoft Help Viewer 1.1) (Version: 1.1.40219 - Microsoft Corporation)
Microsoft Office 365 - en-us (HKLM\...\O365HomePremRetail - en-us) (Version: 15.0.4779.1002 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.4604.0120 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.41212.0 - Microsoft Corporation)
Microsoft SQL Server 2008 R2 Management Objects (HKLM-x32\...\{77F1F8AD-51B8-4490-AEEC-BF480073E0FC}) (Version: 10.50.1750.9 - Microsoft Corporation)
Microsoft SQL Server Compact 3.5 SP2 ENU (HKLM-x32\...\{3A9FC03D-C685-4831-94CF-4EDFD3749497}) (Version: 3.5.8080.0 - Microsoft Corporation)
Microsoft SQL Server Compact 3.5 SP2 x64 ENU (HKLM\...\{D4AD39AD-091E-4D33-BB2B-59F6FCB8ADC3}) (Version: 3.5.8080.0 - Microsoft Corporation)
Microsoft SQL Server System CLR Types (HKLM-x32\...\{877B76B2-F83F-4F5A-B28D-3F398641ADB6}) (Version: 10.50.1750.9 - Microsoft Corporation)
Microsoft Visual Basic 2010 Express - ENU (HKLM-x32\...\Microsoft Visual Basic 2010 Express - ENU) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729 (HKLM\...\{14297226-E0A0-3781-8911-E9D529552663}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4974 (HKLM-x32\...\{B7E38540-E355-3503-AFD7-635B2F2F76E1}) (Version: 9.0.30729.4974 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Runtime - 10.0.40219 (HKLM\...\{1C7C8AAF-A16D-32E8-89E5-F6D165DE0BCE}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Runtime - 10.0.40219 (HKLM-x32\...\{5D9ED403-94DE-3BA0-B1D6-71F4BDA412E6}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual Studio 2010 ADO.NET Entity Framework Tools (HKLM-x32\...\{14DD7530-CCD2-3798-B37D-3839ED6A441C}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2010 Express Prerequisites x64 - ENU (HKLM\...\{BCA26999-EC22-3007-BB79-638913079C9A}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2010 Service Pack 1 (HKLM-x32\...\Microsoft Visual Studio 2010 Service Pack 1) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Money.Net 4.26 (HKLM\...\0412-8739-8044-0925) (Version: 4.26 - Money.Net Incorporated)
Monitor Integrated Webcam Driver (1.00.13.0608)   (HKLM\...\Creative OEM003) (Version:  - )
Mozilla Firefox 42.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 42.0 (x86 en-US)) (Version: 42.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 42.0.0.5780 - Mozilla)
Norton Identity Safe (HKLM-x32\...\NST) (Version: 2014.7.11.42 - Symantec Corporation)
Norton Internet Security (HKLM-x32\...\NIS) (Version: 22.5.5.15 - Symantec Corporation)
NVIDIA 3D Vision Controller Driver 310.90 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NVIRUSB) (Version: 310.90 - NVIDIA Corporation)
NVIDIA 3D Vision Driver 311.06 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 311.06 - NVIDIA Corporation)
NVIDIA Graphics Driver 311.06 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 311.06 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.18.0 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.18.0 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.12.1031 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.12.1031 - NVIDIA Corporation)
NVIDIA Update 1.11.3 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Update) (Version: 1.11.3 - NVIDIA Corporation)
Office 15 Click-to-Run Extensibility Component (HKLM-x32\...\{90150000-008C-0000-0000-0000000FF1CE}) (Version: 15.0.4779.1002 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (HKLM\...\{90150000-008F-0000-1000-0000000FF1CE}) (Version: 15.0.4779.1002 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (HKLM-x32\...\{90150000-008C-0409-0000-0000000FF1CE}) (Version: 15.0.4779.1002 - Microsoft Corporation) Hidden
ON_OFF Charge B11.1102.1 (HKLM-x32\...\{3DECD372-76A1-4483-BF10-B547790A3261}) (Version: 1.00.0001 - GIGABYTE)
PDF Settings CS6 (HKLM-x32\...\{BFEAAE77-BD7F-4534-B286-9C5CB4697EB1}) (Version: 11.0 - Adobe Systems Incorporated) Hidden
Platform (HKLM-x32\...\{20D4A895-748C-4D88-871C-FDB1695B0169}) (Version: 1.39 - VIA Technologies, Inc.) Hidden
Python 3.4.0 (HKLM-x32\...\{a37f2d73-72d1-364d-ba5d-cea430bcc040}) (Version: 3.4.150 - Python Software Foundation)
R for Windows 3.1.1 (HKLM\...\R for Windows 3.1.1_is1) (Version: 3.1.1 - R Core Team)
RStudio (HKLM-x32\...\RStudio) (Version: 0.98.1091 - RStudio)
Spybot - Search & Destroy (HKLM-x32\...\{B4092C6D-E886-4CB2-BA68-FE5A99D31DE7}_is1) (Version: 2.4.40 - Safer-Networking Ltd.)
Trade Navigator (HKLM-x32\...\{384A95F1-EDDA-4BBE-BC6B-7FAA886380F6}) (Version:  - )
Trader Workstation (HKLM\...\5889-6375-8446-2021) (Version: latest (954.2o) 20151209 09:43:58 - Interactive Brokers LLC)
Trader Workstation 4.0 (HKLM-x32\...\Trader Workstation 4.0) (Version:  - )
Trader Workstation 954 (HKLM\...\5556-0173-2800-0954) (Version: (.2a) 20151030 16:07:54 - Interactive Brokers LLC)
VIA Platform Device Manager (HKLM-x32\...\InstallShield_{20D4A895-748C-4D88-871C-FDB1695B0169}) (Version: 1.39 - VIA Technologies, Inc.)
Visual Studio 2010 Tools for SQL Server Compact 3.5 SP2 ENU (HKLM-x32\...\{112C23F2-C036-4D40-BED4-0CB47BF5555C}) (Version: 4.0.8080.0 - Microsoft Corporation)
WinRAR 5.11 beta 1 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.11.1 - win.rar GmbH)
 
========================= Memory info: ===================================
Percentage of memory in use: 16%
Total physical RAM: 16342.19 MB
Available physical RAM: 13723.77 MB
Total Virtual: 32682.59 MB
Available Virtual: 29851.94 MB
 
========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:620.94 GB) (Free:450.69 GB) NTFS
2 Drive d: (ROXIO1) (CDROM) (Total:4.38 GB) (Free:0.37 GB) UDF
3 Drive e: () (Fixed) (Total:310.25 GB) (Free:292.48 GB) NTFS
4 Drive g: (2013-x64-Aug2013) (CDROM) (Total:1.13 GB) (Free:0 GB) CDFS
 
========================= Users: ========================================
User accounts for \\LISA-PC
 
Administrator            Guest                    Lisa                     
UpdatusUser              
 
 
**** End of log ****
 

Snapshot to follow.


Edited by hamluis, 13 January 2016 - 05:41 PM.


#4 lechols

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Posted 13 January 2016 - 04:15 PM

http://speccy.piriform.com/results/R3s8zJJAOy8gBxd56RaGYDl

 

These are my specs I think.



#5 hamluis

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Posted 13 January 2016 - 05:51 PM

Although installed...AV reflects disable status.

 

Win RAR installed is beta version (not ready for primetime) and the final version is available.

 

If the Firefox program is the only profile you are worried about...I would just download/install the latest version of Firefox.

 

If you want to ever "restore" anything...you need to implement the practice of backing up or creating SR restore points...before the next problem.

 

Showing hidden files...does nothing negative to Windows.  In fact, it's the only way to properly identify a given filename and should be done (IMO), immediately after installing Windows, installing drivers, etc. on any new Windows install.

 

Louis



#6 lechols

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Posted 13 January 2016 - 06:10 PM

Thanks Louis,

 

My concern is that I know I used to have restore points and now I don't.  Also, how do I get my bookmarks/cookies etc back in Firefox.  What happened to them in the first place?  How do I make sure this doesn't happen again?

 

Lisa



#7 hamluis

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Posted 13 January 2016 - 08:12 PM

Well...if I knew exactly what happened (I don't believe in magic or mysterious disappearances of files)...I might be able to pose an answer to those questions.  As it is, I don't see anything in regard to hardware or files...which could explain what occurred or why.  I have the feeling that we have an incomplete depiction of what occurred, when it occurred, and so on.

 

The issue of disappearing restore points...could possibly point to the hard, could point to ordinary corruption, could point to malware.  The hard drive stats don't indicate any functional problems to me.  There are no indications of corruption re System Restore.

 

As to how to prevent "this"...since I don't know what "this" is, best advice I can give you is to start making routine backups.  Quite honestly, I don't use System Restore and have little faith in it's ability to be functional when users need it.  I advocate using backup software which is more reliable and readily available.

 

Louis



#8 lechols

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Posted 14 January 2016 - 09:24 AM

Ok thanks again Louis.  I think I may be infected.  I'm noticing other inconsistencies with my system.  I don't know what has happened either so I am going to move over to the virus scan forums.  



#9 hamluis

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Posted 14 January 2016 - 10:48 AM

A sound decision, IMO :).  Good luck :).

 

Louis



#10 Phantom010

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Posted 14 January 2016 - 11:00 AM

Did you, by any chance, run a Disk Cleanup recently?






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