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Random hard freezing - brand new build


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#1 ken4573

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Posted 13 January 2016 - 10:08 AM

I have just built my first rig and as tradition deems it i have to say "im not the most tech savvy" of people in comparison to others so bear with me smile.gif  

My components: 
NZXT H440 standard edition (4 fans included) 
Windows 7 64 SP1 - OS
TP-LINK TL-WN851ND 300Mbps Wireless N PCI Adapter 
Intel core i5 - 4690k (no OC atm) - CPU
NZXT Kraken x61 - CPU cooler
Gigabyte Z97x Game plus - Mobo
Msi GTX 970 ME 100 - GPU
Corsair vengeance (2x4 GB) low profile DDR3 1600mhz - RAM 
Corsair RM650i (im away from the comp i'll edit if thats a wrong model) - PSU
SanDisk SSD PLUS 240GB 2.5" SATA 3 - SSD
WD Blue 1TB 7200rpm - HDD

I have read so many forum posts about hard freezes where screen/hotkeys/keyboard/mouse dont work along with occasional mouse light turning off as if its no longer recognised. Holding the power button down and turning it back on makes the compter load as normal, really quickly as if nothing has happened. It doesnt blue screen and no error messages pop up first. 

- I can leave it on for 5/6/7 hours without touching it and ive yet to have it freeze when coming back.
- Ive played a few games and it has froze within 10 minutes of playing or 5+ hours without any problems, totally random. 
- If im on low load, maybe at most viewing a youtube video, it can freeze and has done many times. 

Event log doesnt seem to throw up the same error but as it happens tonight (its inevitable at this point) ill make a note. The clock on the desktop screen doesnt continue once i power off also, even though its set correctly and should update automatically - i read its a problem with gigabyte mobo's and battery connectors or something? 

Using CAM software, my temperatures are 30° idle for my cpu and 45° or so whilst gaming (Will update again if needed once i can get to my comp) so im lead to believe thats reasonable? I will also add other temperatures when i get back to my comp. 

Memory and gigabyte mobos ive read alot about, seems to be the guaranteed mobo brand when looking at "freezing" problems in forums? I had to use XMP1 and change the frequency to 1600mhz instead of default 1333mhz. Also eddited bios settings such as DRAM volage up from 1.5v to 1.540v along with some setting being changed to "stability mode" over "normal". Both CPUID and my bios are showing the same info regarding the memory. Even with all this freezing still occurs just as randomly. 

Also keep having pop ups saying "USB device not recognised" - tried altering settings in windows where theres no shutting off of usb devices and I editted "roothub" device in device manager > universal serial bus controllers to "Disable" some feature regarding power to devices plugged in. Still freezes.

As its a relatively new mobo gigabyte have F1 which of course froze multiple times, i updated to the latest "F2" and changed RAM back to 1600 etc for it to freeze within a minute of booting up as normal. 

Whats the next step for me ? Should i be testing my hardware more like memtest - prime95 etc? 
Also is it a driver issue because ive read freezing could be a driver issue, but hard freezing (no ctrl+alt+del) etc shows it to be hardware? 

Appologies for the mass of words just been plaguing me for 4/5 days and im looking for some guidance so trying to give all the info i can - Thanks!


Edited by ken4573, 13 January 2016 - 10:13 AM.


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#2 Captain_Chicken

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Posted 14 January 2016 - 11:04 AM

Hello,
I have a gigabyte mb with that same i5-4690k and I am experiencing freezes from a faulty psu(I think) I will have to replace it and see if the problem persists. Using linux.

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#3 ken4573

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Posted 15 January 2016 - 07:30 AM

Thats the problem see i keep seeing the gigabyte mobo and similiar specs causing issues. Some will say a PSU change helped, some say RAM needed swapping or bios settings changed along with driver re-instalations. Freezing is such a vague problem its dificult to pin down, good luck with the PSU change though bud. 



#4 hamluis

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Posted 15 January 2016 - 11:21 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#5 StephenPotter

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Posted 24 January 2016 - 11:17 AM

I struggled for almost a year with random crashes on my computer with the Giabyte Z97X-UD3H motherboard.  Tried everything that everyone posted all over the place to try and fix it, swapped memory, swapped hard drives, removed graphics card.  Finally fixed it with one simple change... I set my Windows Power Plan to "High Performance" and set sleep to "never".  I've been solid for more than 60 days now, not a single crash.


Edited by StephenPotter, 24 January 2016 - 11:18 AM.


#6 Ram4x4

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Posted 24 January 2016 - 03:17 PM

Try setting everything to stock.  Even though your RAM speeds can be bumped up, just set everything to stock speeds.  Check Gigabytes' site and see if there is a BIOS update.  Make sure you have the latest drivers for the mobo and video.

 

Check to see if you are running your SSD in AHCI or ATA mode.  If ATA, google how to turn on AHCI and make the change (it's an easy registry tweak and a couple reboots).

 

Get that all set and run it at stock speeds to judge stability.  If everything runs good that way, then look at bumping your speeds up on RAM or CPU.



#7 Captain_Chicken

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Posted 24 January 2016 - 10:06 PM

I struggled for almost a year with random crashes on my computer with the Giabyte Z97X-UD3H motherboard.  Tried everything that everyone posted all over the place to try and fix it, swapped memory, swapped hard drives, removed graphics card.  Finally fixed it with one simple change... I set my Windows Power Plan to "High Performance" and set sleep to "never".  I've been solid for more than 60 days now, not a single crash.


I've had to do the same in linux with my Gigabyte GA-Z97-HD3P

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