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Compaq 510 - Bluetooth doesn't switch on


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#1 user23081994

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Posted 13 January 2016 - 08:12 AM

Hello,

 

I'm not able to turn on bluetooth on my Compaq 510 laptop. So I thought of uninstalling and re-installing my bluetooth driver, which happened to be Microsoft Bluetooth Device (Personal Area Network) Driver version 10.0.10586.0 ( dated 2006-06-21 ). Now I'm not able to find this driver again. Please help me find this driver and also find a solution to the issue I'm facing with the bluetooth. Any help or suggestion is appreciated. Thank you.


Edited by user23081994, 13 January 2016 - 08:23 AM.


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#2 JohnC_21

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Posted 13 January 2016 - 10:16 AM

I am not sure why Windows 10 Bluetooth has a problem but see if you can get the driver back by going to Device Manager and scanning for Hardware Changes. First reboot the computer then scan.

 

This is for Windows 7 but 10 should be similar.


Edited by JohnC_21, 13 January 2016 - 10:16 AM.


#3 user23081994

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Posted 13 January 2016 - 10:20 AM

Thanks for the post, John.. I'll try it out and let u know how it goes.



#4 user23081994

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Posted 13 January 2016 - 10:25 AM

I tried scanning for hardware changes. But the bluetooth adapter did not show up.



#5 JohnC_21

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Posted 13 January 2016 - 10:36 AM

I am not sure what else to try, sorry. Is this a USB bluetooth dongle or is it part of the laptop?

 

Edit: Is Bluetooth turned on?

 

  1. Select the Start 851aefc6-d9e7-41b6-a160-2a5e45499b33_17. button, then select Settings  > Devices > Bluetooth.

  2. Turn on Bluetooth


Edited by JohnC_21, 13 January 2016 - 10:38 AM.


#6 user23081994

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Posted 13 January 2016 - 10:46 AM

Thanks for your post again, John. Its a part of my laptop, not a dongle.

 

I have a separate switch on my laptop to turn bluetooth on. But I'm not able to turn it on right now ( the light on it stays orange, which indicates that the bluetooth is turned off and does not turn blue, which indicates that bluetooth is turned on ). That is why I tried uninstalling the driver, so that I could try re-installing it later.


Edited by user23081994, 13 January 2016 - 10:54 AM.


#7 JohnC_21

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Posted 13 January 2016 - 10:53 AM

I am not that familiar with Windows 10 but if you check for Updates, do you see a bluetooth driver available? Other than doing a complete reinstall you may want to try a USB bluetooth dongle but I can't say it would work for Windows 10.

 

Is there a yellow exclamation mark next to any devices in Device Manager? 



#8 user23081994

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Posted 13 January 2016 - 11:10 AM

I really appreciate your response, John. Thank you for it.

 

In Device Manager, when I check "Show hidden devices" option, I see Bluetooth Device (RFCOMM Protocol TDI) under Network Adapters. But it doesn't show the "Bluetooth Device (Personal Area Network)" which happens to be the driver I uninstalled. There are no yellow exclamation marks next to any of the devices listed.

 

I also find bthpan.sys in C:\Windows\System32\drivers folder, which happens to be the driver file of the driver i uninstalled.

 

But right now I can't really check for updates on the Compaq 510 laptop because I'm not able to connect to my Home WiFi network connection as I'm not able to turn bluetooth on. ( On Compaq 510, WiFi can be connected only when the wireless switch / bluetooth switch is turned on ). I don't really have an ethernet cable with me either.

 

I'm connected to the internet using an other laptop.



#9 JohnC_21

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Posted 13 January 2016 - 12:00 PM

Sorry, I was out for a bit.

 

I am not sure what else to try other than perhaps opening an elevated command prompt and typing sfc /scannow but I can't see how that would bring the driver back as it checks for missing or corrupt system files. 

 

For an elevated command prompt press the Windows key + X then select cmd (as admin).

 

Hp has a bluetooth driver for Windows 7 but I don't think that would install on your Windows 10 computer.

 

It's interesting that you cannot connect to wirelessly as the Bluetooth module is separate from the Wireless Module. Some Wireless cards combine bluetooh and wireless such as intel. Right Click your wireless adapter in Device Manager. Select Properties. Under the Details tab select Hardware IDs in the dropdown box. Copy and post the first line.

 

Do you still have the HP wireless assistant

 

Are you able to do a complete reinstall of Windows 10 after copying your data or do you have programs installed that you no longer have install media for.



#10 user23081994

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Posted 13 January 2016 - 12:44 PM

Hello again John, I'm happy to see your reply.

 

When I try installing the bluetooth driver for windows 7 ( sp44774 ), it gives me an error message saying "broadcam bluetooth software doesn't work on this version of windows".

 

I use Intel® PRO/Wireless 3945ABG Network Connection Adapter.

Hardware Ids : PCI\VEN_8086&DEV_4222&SUBSYS_135B103C&REV_02

PCI\VEN_8086&DEV_4222&SUBSYS_135B103C

PCI\VEN_8086&DEV_4222&CC_028000

PCI\VEN_8086&DEV_4222&CC_0280

 

I searched for the HP wireless assistant but couldn't find it. I don't think I have one in my system.

 

A complete reinstall of Windows 10 is a tiresome process. So I would keep postponing that until that becomes my only option left.

 

I didn't want to skip the solution you suggested using the elevated command prompt. So I'm running it too. 97% of the beginning verification phase is completed, as I type this.



#11 user23081994

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Posted 13 January 2016 - 12:47 PM

The elevated command prompt scan produced a response saying "Windows Resource Protection did not find any integrity violations".



#12 JohnC_21

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Posted 13 January 2016 - 01:11 PM

As you can see here, your 3945ABG adapter is not supported by Windows 8 or 8.1. Was this an upgrade from Windows 7? If the adapter was not supported in win 8.1, I can see where it would not work with Windows 10 so a reinstall most likely would not solve your problem. And, you may have a hard time updating the computer with a new wireless card as HP and Compaq whitelisted there wireless cards in BIOS. If you try another card it would not work.

 

These Intel wireless adapters are not supported with Windows 8.1:

  • Intel® WiFi/WiMAX Link 5150
  • Intel® WiFi/WiMAX Link 5350
  • Intel® WiFi Link 5100
  • Intel® WiFi Link 5300
  • Intel® Wireless WiFi Link 4965AGN
  • Intel® PRO/Wireless 3945ABG Network Connection

 

https://downloadcenter.intel.com/download/24944/Microsoft-Windows-8-and-8-1-support

 

If you do not need bluetooth and only wireless you can try a wireless dongle like this. V2 is plug and play compatible with Windows 10

 

If you live near a Walmart then you can get the above adapter for about $9 with free store pickup and if it does not work you can return it.


Edited by JohnC_21, 13 January 2016 - 01:25 PM.


#13 user23081994

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Posted 13 January 2016 - 01:26 PM

Yes, it was an update from Windows 7. But I was able to use bluetooth and WiFi in Windows 10 till yesterday and all of a sudden it stopped working.



#14 JohnC_21

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Posted 13 January 2016 - 01:41 PM

Interesting. Windows 10 has had some really serious issues with Wireless working one day and failing the next. I am not sure what else to try at this point other than doing a complete reinstall and then making sure Windows 10 does not update drivers by changing it's settings. Because Windows 10 has forced updates it's possible one of these updates broke your wireless. Yesterday was Windows Tuesday Update.

 

If you decide to do a complete reinstall and get everything running, you may want to do a complete disk image to an external drive using Macrium Free Reflect. You could restore the image to the computer and be back up in minutes instead of hours. 

 

Does it give you the option to roll back the driver for your Wireless adapter in Device Manager? 






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