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IE11 stops responding, websites stop responding, computer slow


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11 replies to this topic

#1 marym

marym

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Posted 12 January 2016 - 09:25 AM

Hope you can help! I'm running Windows 7 Ultimate SP1, 4GB, 64bit, Intel i5, NVIDIA, Kaspersky Internet Security 15.0.2.

I primarily use IE11, but switch to Mozilla Firefox 43.0.2 when IE stops responding. My primary email is AOL which I access via web, not software. Computer often slow and hangs.

 

The main issue is IE11 "stops responding" several times a day. I've run the latest version of Malwarebytes (subscription), Glary Utilities Pro, Kaspersky IS, CCleaner, and Disk Cleanup. I delete browing history daily. No virus or malware shows up after scans. Recently ran a full scan on Kaspersky overnight+ and still, no viruses detected. I'm not sure what the issue is and would gladly go back to IE9 or 10 if IE11 is the issue, but I need to be sure.

 

Whatever guidance you can offer would be greatly appreciated. Thank you.



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#2 Broni

Broni

    The Coolest BC Computer


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Posted 12 January 2016 - 06:28 PM

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes Anti-Malware (MBAM) to your desktop.
NOTE. If you already have MBAM 2.0 installed scroll down.

  • Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:

    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.



If you already have MBAM 2.0 installed:

  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.


How to get logs:
(Export log to save as txt)


  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • Attach that saved log to your next reply.



(Copy to clipboard for pasting into forum replies or tickets)

  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.


p22002970.gifDownload 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit (MBAR) to your desktop.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Double click on downloaded file. OK self extracting prompt.
  • MBAR will start. Click "Next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"


NOTE. If you see This version requires you to completely exit the Anti Malware application message right click on the Malwarebytes Anti-Malware icon in the system tray and click on Exit.

p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Windows Vista, 7 or 8 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#3 marym

marym
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  • Location:New York
  • Local time:01:00 PM

Posted 13 January 2016 - 08:49 PM

THANK YOU very much for your prompt and courteous reply Below are the logs you requested:
• checkup.txt
• FSS.txt
• Mini Toolbox
• Malwarebytes Log
• mbar-log-01-13-16.txt
• system-log.txt
• rkill.txt


Results of screen317's Security Check version 1.009
Windows 7 Service Pack 1 x64 (UAC is enabled)
Internet Explorer 11
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
Kaspersky Internet Security
Antivirus up to date!
`````````Anti-malware/Other Utilities Check:`````````
Java 8 Update 66
Java version 32-bit out of Date!
Adobe Flash Player 20.0.0.267
Adobe Reader XI
Mozilla Firefox (43.0.2)
Google Chrome (47.0.2526.106)
Google Chrome (47.0.2526.80)
````````Process Check: objlist.exe by Laurent````````
Malwarebytes Anti-Malware mbamservice.exe
Malwarebytes Anti-Malware mbam.exe
Malwarebytes Anti-Malware mbamscheduler.exe
Kaspersky Lab Kaspersky Internet Security 15.0.2 avp.exe
Kaspersky Lab Kaspersky Internet Security 15.0.2 avpui.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 1%
````````````````````End of Log``````````````````````

Farbar Service Scanner Version: 03-01-2016
Ran by Mary (administrator) on 13-01-2016 at 19:10:33
Running from "C:\Users\Mary\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\Y2YQN8VM"
Microsoft Windows 7 Ultimate Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Attempt to access Google IP returned error. Google IP is unreachable
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Policy:
========================


Action Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============

Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed


**** End of log ****

MiniToolBox by Farbar Version: 02-11-2015
Ran by Mary (administrator) on 13-01-2016 at 19:13:05
Running from "C:\Users\Mary\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\EBFZN4DG"
Microsoft Windows 7 Ultimate Service Pack 1 (X64)
Model: System Product Name Manufacturer: System manufacturer
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================
========================= IP Configuration: ================================

Realtek PCIe GBE Family Controller = Local Area Connection 2 (Connected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Mary-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : home

Ethernet adapter Local Area Connection 2:

Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : BC-AE-C5-DE-B2-B7
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::cd7f:4d7e:d058:5183%13(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.5(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Wednesday, January 13, 2016 8:27:45 AM
Lease Expires . . . . . . . . . . : Thursday, January 14, 2016 5:08:44 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 297578181
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-D5-8A-95-BC-AE-C5-8F-06-66
DNS Servers . . . . . . . . . . . : 156.154.70.22
156.154.71.22
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.home:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter 6TO4 Adapter:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: UnKnown
Address: 156.154.70.22

Name: google.com
Addresses: 2607:f8b0:4006:80a::1004
74.125.226.174
74.125.226.165
74.125.226.167
74.125.226.160
74.125.226.166
74.125.226.163
74.125.226.162
74.125.226.168
74.125.226.169
74.125.226.164
74.125.226.161


Pinging google.com [74.125.228.197] with 32 bytes of data:
Reply from 74.125.228.197: bytes=32 time=16ms TTL=250
Reply from 74.125.228.197: bytes=32 time=18ms TTL=250

Ping statistics for 74.125.228.197:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 16ms, Maximum = 18ms, Average = 17ms
Server: UnKnown
Address: 156.154.70.22

Name: yahoo.com
Addresses: 2001:4998:44:204::a7
2001:4998:c:a06::2:4008
2001:4998:58:c02::a9
98.139.183.24
206.190.36.45
98.138.253.109


Pinging yahoo.com [98.138.253.109] with 32 bytes of data:
Reply from 98.138.253.109: bytes=32 time=45ms TTL=248
Reply from 98.138.253.109: bytes=32 time=47ms TTL=248

Ping statistics for 98.138.253.109:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 45ms, Maximum = 47ms, Average = 46ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
13...bc ae c5 de b2 b7 ......Realtek PCIe GBE Family Controller
1...........................Software Loopback Interface 1
11...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
12...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
15...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.5 10
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.5 266
192.168.1.5 255.255.255.255 On-link 192.168.1.5 266
192.168.1.255 255.255.255.255 On-link 192.168.1.5 266
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.5 266
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.5 266
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
13 266 fe80::/64 On-link
13 266 fe80::cd7f:4d7e:d058:5183/128
On-link
1 306 ff00::/8 On-link
13 266 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 09 C:\Windows\SysWOW64\wshbth.dll [36352] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 11 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog5 09 C:\Windows\System32\wshbth.dll [47104] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (01/11/2016 08:58:24 PM) (Source: Application Hang) (User: )
Description: The program IEXPLORE.EXE version 11.0.9600.18124 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 11e8

Start Time: 01d14cd6e768da3e

Termination Time: 175

Application Path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

Report Id:

Error: (01/11/2016 08:16:42 PM) (Source: Application Hang) (User: )
Description: The program IEXPLORE.EXE version 11.0.9600.18124 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1284

Start Time: 01d14cb9c84eeee5

Termination Time: 190

Application Path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

Report Id:

Error: (01/11/2016 04:48:43 PM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.18124, time stamp: 0x5641278d
Faulting module name: MSHTML.dll, version: 11.0.9600.18125, time stamp: 0x56436160
Exception code: 0xc0000005
Fault offset: 0x00e9fee2
Faulting process id: 0x14c0
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3

Error: (01/11/2016 04:47:47 PM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.18124, time stamp: 0x5641278d
Faulting module name: MSHTML.dll, version: 11.0.9600.18125, time stamp: 0x56436160
Exception code: 0xc0000005
Fault offset: 0x00e9fee2
Faulting process id: 0xc4c
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3

Error: (01/10/2016 12:43:08 PM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.18124, time stamp: 0x5641278d
Faulting module name: MSHTML.dll, version: 11.0.9600.18125, time stamp: 0x56436160
Exception code: 0xc0000005
Fault offset: 0x006cf16a
Faulting process id: 0x2244
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3

Error: (01/10/2016 11:26:37 AM) (Source: Application Hang) (User: )
Description: The program IEXPLORE.EXE version 11.0.9600.18124 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1930

Start Time: 01d14bbb5ed1b384

Termination Time: 159

Application Path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

Report Id:

Error: (01/10/2016 12:02:22 AM) (Source: Application Error) (User: )
Description: Faulting application name: firefox.exe, version: 43.0.2.5833, time stamp: 0x567893ad
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x2c43f740
Faulting process id: 0x1d2c
Faulting application start time: 0xfirefox.exe0
Faulting application path: firefox.exe1
Faulting module path: firefox.exe2
Report Id: firefox.exe3

Error: (01/09/2016 11:54:25 PM) (Source: Application Error) (User: )
Description: Windows cannot access the file for one of the following reasons:
there is a problem with the network connection, the disk that the file is stored on, or the storage
drivers installed on this computer; or the disk is missing.
Windows closed the program Microsoft Word because of this error.

Program: Microsoft Word
File:

The error value is listed in the Additional Data section.
User Action
1. Open the file again.
This situation might be a temporary problem that corrects itself when the program runs again.
2.
If the file still cannot be accessed and
- It is on the network,
your network administrator should verify that there is not a problem with the network and that the server can be contacted.
- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for
further assistance.

Additional Data
Error value: 00000000
Disk type: 0

Error: (01/09/2016 11:54:25 PM) (Source: Application Error) (User: )
Description: Faulting application name: WINWORD.EXE, version: 14.0.7164.5001, time stamp: 0x564cb687
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000096
Fault offset: 0x1455fcbc
Faulting process id: 0x1368
Faulting application start time: 0xWINWORD.EXE0
Faulting application path: WINWORD.EXE1
Faulting module path: WINWORD.EXE2
Report Id: WINWORD.EXE3

Error: (01/09/2016 11:05:49 AM) (Source: Microsoft Office 14) (User: )
Description: Microsoft Outlook: Rejected Safe Mode action : Outlook experienced a serious problem with the 'kaspersky outlook anti-spam addin' add-in. If you have seen this message multiple times, you should disable this add-in and check to see if an update is available. Do you want to disable this add-in?.
Rejected Safe Mode action : Microsoft Outlook.


System errors:
=============
Error: (01/13/2016 05:08:50 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.

Error: (01/13/2016 10:08:12 AM) (Source: DCOM) (User: Mary-PC)
Description: application-specificLocalActivation{D3DCB472-7261-43CE-924B-0704BD730D5F}{D3DCB472-7261-43CE-924B-0704BD730D5F}Mary-PCMaryS-1-5-21-326479466-2012091454-3323493520-1000LocalHost (Using LRPC)

Error: (01/13/2016 10:08:12 AM) (Source: DCOM) (User: Mary-PC)
Description: application-specificLocalActivation{145B4335-FE2A-4927-A040-7C35AD3180EF}{145B4335-FE2A-4927-A040-7C35AD3180EF}Mary-PCMaryS-1-5-21-326479466-2012091454-3323493520-1000LocalHost (Using LRPC)

Error: (01/13/2016 08:30:27 AM) (Source: Service Control Manager) (User: )
Description: The HP Network Devices Support service terminated with the following error:
%%126

Error: (01/13/2016 08:29:17 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (01/13/2016 01:47:22 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.

Error: (01/12/2016 10:44:37 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.

Error: (01/12/2016 10:04:16 AM) (Source: DCOM) (User: Mary-PC)
Description: application-specificLocalActivation{D3DCB472-7261-43CE-924B-0704BD730D5F}{D3DCB472-7261-43CE-924B-0704BD730D5F}Mary-PCMaryS-1-5-21-326479466-2012091454-3323493520-1000LocalHost (Using LRPC)

Error: (01/12/2016 10:04:16 AM) (Source: DCOM) (User: Mary-PC)
Description: application-specificLocalActivation{145B4335-FE2A-4927-A040-7C35AD3180EF}{145B4335-FE2A-4927-A040-7C35AD3180EF}Mary-PCMaryS-1-5-21-326479466-2012091454-3323493520-1000LocalHost (Using LRPC)

Error: (01/12/2016 09:54:37 AM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 20.


Microsoft Office Sessions:
=========================
Error: (01/11/2016 08:58:24 PM) (Source: Application Hang)(User: )
Description: IEXPLORE.EXE11.0.9600.1812411e801d14cd6e768da3e175C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

Error: (01/11/2016 08:16:42 PM) (Source: Application Hang)(User: )
Description: IEXPLORE.EXE11.0.9600.18124128401d14cb9c84eeee5190C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

Error: (01/11/2016 04:48:43 PM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE11.0.9600.181245641278dMSHTML.dll11.0.9600.1812556436160c000000500e9fee214c001d14cb9c96cbf24C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEC:\Windows\system32\MSHTML.dll14fbef9a-b8ad-11e5-8a55-bcaec5deb2b7

Error: (01/11/2016 04:47:47 PM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE11.0.9600.181245641278dMSHTML.dll11.0.9600.1812556436160c000000500e9fee2c4c01d14cb533e00898C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEC:\Windows\system32\MSHTML.dllf3804757-b8ac-11e5-8a55-bcaec5deb2b7

Error: (01/10/2016 12:43:08 PM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE11.0.9600.181245641278dMSHTML.dll11.0.9600.1812556436160c0000005006cf16a224401d14bcaee70df07C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEC:\Windows\system32\MSHTML.dll9be8972c-b7c1-11e5-ad23-bcaec5deb2b7

Error: (01/10/2016 11:26:37 AM) (Source: Application Hang)(User: )
Description: IEXPLORE.EXE11.0.9600.18124193001d14bbb5ed1b384159C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

Error: (01/10/2016 12:02:22 AM) (Source: Application Error)(User: )
Description: firefox.exe43.0.2.5833567893adunknown0.0.0.000000000c00000052c43f7401d2c01d14b1b2a9ec032C:\Program Files (x86)\Mozilla Firefox\firefox.exeunknown54f03e73-b757-11e5-ad23-bcaec5deb2b7

Error: (01/09/2016 11:54:25 PM) (Source: Application Error)(User: )
Description: Microsoft Word000000000

Error: (01/09/2016 11:54:25 PM) (Source: Application Error)(User: )
Description: WINWORD.EXE14.0.7164.5001564cb687unknown0.0.0.000000000c00000961455fcbc136801d14b2984b3c4adC:\Program Files (x86)\Microsoft Office\Office14\WINWORD.EXEunknown388f72f9-b756-11e5-ad23-bcaec5deb2b7

Error: (01/09/2016 11:05:49 AM) (Source: Microsoft Office 14)(User: )
Description: Microsoft OutlookOutlook experienced a serious problem with the 'kaspersky outlook anti-spam addin' add-in. If you have seen this message multiple times, you should disable this add-in and check to see if an update is available. Do you want to disable this add-in?


CodeIntegrity Errors:
===================================
Date: 2015-02-16 10:36:57.026
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.

Date: 2015-02-16 10:36:56.965
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\KLELAMX64\klelam.sys because the set of per-page image hashes could not be found on the system.

Date: 2014-12-27 16:13:56.891
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.

Date: 2014-12-27 16:13:56.827
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\KLELAMX64\klelam.sys because the set of per-page image hashes could not be found on the system.

Date: 2014-12-15 10:49:53.570
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.

Date: 2014-12-15 10:49:53.558
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\KLELAMX64\klelam.sys because the set of per-page image hashes could not be found on the system.

Date: 2014-12-15 10:47:54.997
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.

Date: 2014-12-15 10:47:54.980
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\KLELAMX64\klelam.sys because the set of per-page image hashes could not be found on the system.

Date: 2014-11-20 10:17:52.690
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.

Date: 2014-11-20 10:17:52.638
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.


=========================== Installed Programs ============================

Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 17.0.0.124 - Adobe Systems Incorporated)
Adobe Community Help (HKLM-x32\...\chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) (Version: 3.5.23 - Adobe Systems Incorporated.)
Adobe Connect Add-in (HKCU\...\Adobe Connect Add-in) (Version: - )
Adobe Creative Cloud (HKLM-x32\...\Adobe Creative Cloud) (Version: 3.0.1.88 - Adobe Systems Incorporated)
Adobe Digital Editions (HKLM-x32\...\Digital Editions) (Version: - )
Adobe Flash Player 20 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 20.0.0.228 - Adobe Systems Incorporated)
Adobe Flash Player 20 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 20.0.0.267 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.12) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.12 - Adobe Systems Incorporated)
Advertising Center (HKLM-x32\...\{B2EC4A38-B545-4A00-8214-13FE0E915E6D}) (Version: 0.0.0.2 - Nero AG) Hidden
Aimersoft DVD Ripper(Build 2.7.2.0) (HKLM-x32\...\Aimersoft DVD Ripper_is1) (Version: - Aimersoft Software)
Amazon Kindle (HKLM-x32\...\Amazon Kindle) (Version: - Amazon)
AMS 360 Client Rev 4 (HKLM-x32\...\{6F5A8711-918A-496D-B7C2-495F99006854}) (Version: 8.5.112 - AMS Services, Inc.)
Apple Application Support (HKLM-x32\...\{46F044A5-CE8B-4196-984E-5BD6525E361D}) (Version: 2.3.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
ArcSoft Panorama Maker 4 (HKLM-x32\...\{D45E8C45-B601-4A80-AFD8-E16338744DE1}) (Version: - ArcSoft)
ASUS E-Green Uninstall (HKLM-x32\...\EGREEN) (Version: - )
AT&T Connect Participant Application v9.0.82 (HKLM-x32\...\{1F3A6960-8470-4C84-820C-EBFFAF4DA580}) (Version: 9.0.82 - AT&T Inc.)
Avery Wizard 4.0 (HKLM-x32\...\{7196E6BD-4B65-43F9-9D30-73A8E58D0E84}) (Version: 4.0.103 - Avery)
Business Contact Manager for Microsoft Outlook 2010 (HKLM-x32\...\{E4B48349-A165-4097-8D78-AC950BD8638E}) (Version: 4.0.11308.0 - Microsoft Corporation) Hidden
Business Contact Manager for Microsoft Outlook 2010 (HKLM-x32\...\Business Contact Manager) (Version: 4.0.11308.0 - Microsoft Corporation)
Business Plan Pro 2007 (HKLM-x32\...\{1141BAE3-DEF7-4189-A6DC-4635BE3EAD9E}) (Version: 9.04.0002 - Palo Alto Software)
CameraHelperMsi (HKLM-x32\...\{15634701-BACE-4449-8B25-1567DA8C9FD3}) (Version: 13.50.854.0 - Logitech) Hidden
Cisco WebEx Meetings (HKLM-x32\...\ActiveTouchMeetingClient) (Version: - Cisco WebEx LLC)
Citrix Online Launcher (HKLM-x32\...\{E5F6D26D-E180-4547-A865-565EAB61000C}) (Version: 1.0.362 - Citrix)
Citrix Receiver (HKLM-x32\...\CitrixOnlinePluginPackWeb) (Version: 14.1.0.0 - Citrix Systems, Inc.)
Coupon Printer for Windows (HKLM-x32\...\Coupon Printer for Windows5.0.0.1) (Version: 5.0.0.1 - Coupons.com Incorporated)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Download Updater (AOL LLC) (HKLM-x32\...\SoftwareUpdUtility) (Version: - )
Dropbox (HKLM-x32\...\Dropbox) (Version: 3.12.5 - Dropbox, Inc.)
Dropbox Update Helper (HKLM-x32\...\{099218A5-A723-43DC-8DB5-6173656A1E94}) (Version: 1.3.27.37 - Dropbox, Inc.) Hidden
EPSON Printer Software (HKLM\...\EPSON Printer and Utilities) (Version: - SEIKO EPSON Corporation)
erLT (HKLM-x32\...\{3EE9BCAE-E9A9-45E5-9B1C-83A4D357E05C}) (Version: 1.20.138.34 - Logitech, Inc.) Hidden
FileZilla Client 3.11.0.2 (HKLM-x32\...\FileZilla Client) (Version: 3.11.0.2 - Tim Kosse)
GDR 5520 for SQL Server 2008 (KB2977321) (HKLM-x32\...\KB2977321) (Version: 10.3.5520.0 - Microsoft Corporation)
GDR 5538 for SQL Server 2008 (KB3045305) (HKLM-x32\...\KB3045305) (Version: 10.3.5538.0 - Microsoft Corporation)
GIMP 2.8.14 (HKLM\...\GIMP-2_is1) (Version: 2.8.14 - The GIMP Team)
Gimp Themes v1.0 (HKLM-x32\...\{833D97B9-AC16-45C1-AD44-0A32198956F8}) (Version: 1.0.0 - www.gimp-tutorials.net)
Glary Utilities PRO 5.40 (HKLM-x32\...\Glary Utilities 5) (Version: 5.40.0.60 - Glarysoft Ltd)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 47.0.2526.106 - Google Inc.)
Google Earth (HKLM-x32\...\{4D2A6330-2F8B-11E3-9C40-B8AC6F97B88E}) (Version: 7.1.2.2041 - Google)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.29.1 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
GoToAssist Corporate (HKLM-x32\...\GoToAssist) (Version: 10.4.0.917 - Citrix Online, a division of Citrix Systems, Inc.)
GoToMeeting 7.8.1.4190 (HKCU\...\GoToMeeting) (Version: 7.8.1.4190 - CitrixOnline)
HP Officejet Pro 8500 A910 Basic Device Software (HKLM\...\{13BE337F-9557-416D-A696-F91A6807B170}) (Version: 28.0.1315.0 - Hewlett-Packard Co.)
HP Officejet Pro 8500 A910 Help (HKLM-x32\...\{13D324E9-9DB1-478D-944C-28BBE1BB80DC}) (Version: 140.0.2.2 - Hewlett Packard)
HP Officejet Pro 8500 A910 Product Improvement Study (HKLM\...\{24E45339-C750-4EAE-8241-BA25A7DABBDD}) (Version: 28.0.1315.0 - Hewlett-Packard Co.)
HP Officejet Pro 8600 Basic Device Software (HKLM\...\{791A06E2-340F-43B0-8FAB-62D151339362}) (Version: 28.0.1315.0 - Hewlett-Packard Co.)
HP Officejet Pro 8600 Help (HKLM-x32\...\{46235FF7-2CBE-4A84-BEDA-87348D1F7850}) (Version: 28.0.0 - Hewlett Packard)
HP Officejet Pro 8600 Product Improvement Study (HKLM\...\{2BF5E9CC-C55D-4B0F-ACAF-FFE77F333CD8}) (Version: 28.0.1315.0 - Hewlett-Packard Co.)
HP SmartPrint 1.0.1.0 (HKLM-x32\...\{CAF5658F-F3DE-4F19-80ED-D5B43FED1F89}) (Version: 1.01.0000 - Hewlett-Packard)
HP Update (HKLM-x32\...\{6F1C00D2-25C2-4CBA-8126-AE9A6E2E9CD5}) (Version: 5.003.003.001 - Hewlett-Packard)
I.R.I.S. OCR (HKLM-x32\...\{CA6BCA2F-EDEB-408F-850B-31404BE16A61}) (Version: 12.3.4 - HP)
ImagXpress (HKLM-x32\...\{A8F2089B-1F79-4BF6-B385-A2C2B0B9A74D}) (Version: 7.0.74.0 - Nero AG) Hidden
Java 8 Update 66 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218066F0}) (Version: 8.0.660.18 - Oracle Corporation)
Junk Mail filter update (HKLM-x32\...\{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Kaspersky Internet Security (HKLM-x32\...\{02FECEE0-16B2-43DB-BC3B-C844477FC142}) (Version: 15.0.2.396 - Kaspersky Lab) Hidden
Kaspersky Internet Security (HKLM-x32\...\InstallWIX_{02FECEE0-16B2-43DB-BC3B-C844477FC142}) (Version: 15.0.2.396 - Kaspersky Lab)
KhalInstallWrapper (HKLM\...\{F3F18612-7B5D-4C05-86C9-AB50F6F71727}) (Version: 2.00.0000 - Logitech) Hidden
Logitech Webcam Software (HKLM-x32\...\{D40EB009-0499-459c-A8AF-C9C110766215}) (Version: 2.0 - Logitech Inc.)
LWS VideoEffects (HKLM\...\{138A4072-9E64-46BD-B5F9-DB2BB395391F}) (Version: 13.30.1379.0 - Logitech) Hidden
Malwarebytes Anti-Malware version 2.2.0.1024 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.0.1024 - Malwarebytes)
Marketsplash Shortcuts (HKLM-x32\...\{FB0C267C-8B4F-4867-8161-A6A3B66D42C1}) (Version: 1.0.0.9 - Hewlett-Packard)
Mesh Runtime (HKLM-x32\...\{8C6D6116-B724-4810-8F2D-D047E6B7D68E}) (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Messenger Companion (HKLM-x32\...\{50816F92-1652-4A7C-B9BC-48F682742C4B}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.2 (Deutsch) (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1031) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft .NET Framework 4.5.2 (español) (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 3082) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft .NET Framework 4.5.2 (Français) (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1036) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft .NET Framework 4.5.2 (Italiano) (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1040) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft .NET Framework 4.5.2 (Nederlands) (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1043) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft Chart Controls for Microsoft .NET Framework 3.5 (KB2500170) (HKLM-x32\...\{41785C66-90F2-40CE-8CB5-1C94BFC97280}) (Version: 3.5.30730.0 - Microsoft Corporation)
Microsoft Office Communicator 2007 R2 (HKLM-x32\...\{0D1CBBB9-F4A8-45B6-95E7-202BA61D7AF4}) (Version: 3.5.6907.268 - Microsoft Corporation)
Microsoft Office Live Meeting 2007 (HKLM-x32\...\{389F8A7A-8611-42E8-8169-20D2BAF0C595}) (Version: 8.0.6362.215 - Microsoft Corporation)
Microsoft Office Outlook Connector (HKLM-x32\...\{95140000-0081-0409-0000-0000000FF1CE}) (Version: 14.0.6123.5001 - Microsoft Corporation)
Microsoft Office Professional Plus 2010 (HKLM-x32\...\Office14.PROPLUSR) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Outlook Social Connector Provider for Windows Live Messenger 32-bit (HKLM-x32\...\{95140000-007D-0409-0000-0000000FF1CE}) (Version: 14.0.5120.5000 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.41105.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft SQL Server 2008 (HKLM-x32\...\Microsoft SQL Server 10 Release) (Version: - Microsoft Corporation)
Microsoft SQL Server 2008 Browser (HKLM-x32\...\{C688457E-03FD-4941-923B-A27F4D42A7DD}) (Version: 10.3.5500.0 - Microsoft Corporation)
Microsoft SQL Server 2008 Native Client (HKLM\...\{2738C4AA-420E-4E13-ADEF-B5AB250E3EF1}) (Version: 10.3.5500.0 - Microsoft Corporation)
Microsoft SQL Server 2008 Setup Support Files (HKLM-x32\...\{59C245FC-343C-4FEC-B3CB-B6F12B561C20}) (Version: 10.3.5538.0 - Microsoft Corporation)
Microsoft SQL Server VSS Writer (HKLM\...\{0826F9E4-787E-481D-83E0-BC6A57B056D5}) (Version: 10.3.5500.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM-x32\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (HKLM-x32\...\{86CE85E6-DBAC-3FFD-B977-E4B79F83C909}) (Version: 9.0.30729.5570 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005 (HKLM-x32\...\{7f51bdb9-ee21-49ee-94d6-90afc321780e}) (Version: 12.0.21005.1 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005 (HKLM-x32\...\{ce085a78-074e-4823-8dc1-8a721b94b76d}) (Version: 12.0.21005.1 - Microsoft Corporation)
Moto Contacts Tool (HKLM-x32\...\{018C7ADA-ED29-413F-BE57-2200A0FEFC06}) (Version: 1.00.0007 - Motorola)
Motorola Device Manager (HKLM-x32\...\{28DB8373-C1BB-444F-A427-A55585A12ED7}) (Version: 2.5.4 - Motorola Mobility)
Motorola Device Software Update (HKLM-x32\...\{894AB83D-A9AF-4E54-BFF3-A7262A0A6C13}) (Version: 13.09.3001 - Motorola Mobility) Hidden
Motorola Mobile Drivers Installation 6.4.0 (HKLM\...\{27986EDD-C9EC-4B52-B92F-06D073F0AA52}) (Version: 6.4.0 - Motorola Mobility LLC)
Mozilla Firefox 43.0.2 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 43.0.2 (x86 en-US)) (Version: 43.0.2 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 43.0.2.5833 - Mozilla)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (HKLM-x32\...\{196467F1-C11F-4F76-858B-5812ADC83B94}) (Version: 4.30.2100.0 - Microsoft Corporation)
Nero 9 Essentials (HKLM-x32\...\{d6e459b2-729d-4bd2-bfd7-9a50610c8b59}) (Version: - Nero AG)
Nikon Message Center (HKLM-x32\...\{D2FCC1AE-6311-47C5-8130-C6C66D77DD71}) (Version: 0.92.000 - Nikon)
Nikon Transfer (HKLM-x32\...\{E9757890-7EC5-46C8-99AB-B00F07B6525C}) (Version: 1.0.0 - Nikon)
NVIDIA 3D Vision Controller Driver 310.70 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NVIRUSB) (Version: 310.70 - NVIDIA Corporation)
NVIDIA 3D Vision Driver 341.44 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 341.44 - NVIDIA Corporation)
NVIDIA Graphics Driver 341.44 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 341.44 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.30.1 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.30.1 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.12.1031 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.12.1031 - NVIDIA Corporation)
NVIDIA Update 10.4.0 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Update) (Version: 10.4.0 - NVIDIA Corporation)
Online Plug-in (HKLM-x32\...\{F390D923-76F1-458E-8218-8C0C156CDCFD}) (Version: 14.1.0.0 - Citrix Systems, Inc.) Hidden
Pin It (HKLM-x32\...\Pin It_is1) (Version: 0.0.4 - Pinterest)
PVSonyDll (HKLM\...\{3D3E663D-4E7E-4577-A560-7ECDDD45548A}) (Version: 1.00.0001 - NVIDIA Corporation) Hidden
QuickBooks Remote Access (HKLM-x32\...\MyWebExPC) (Version: - WebEx Communications, Inc)
QuickBooks Remote Access Patch (HKLM-x32\...\{8ACAC8BB-FB3D-4839-B2D7-B1F40C525FF1}) (Version: 1.0.0 - WebEx Communications Inc.)
QuickTime 7 (HKLM-x32\...\{111EE7DF-FC45-40C7-98A7-753AC46B12FB}) (Version: 7.75.80.95 - Apple Inc.)
Rating_Workstation_Basic (HKLM-x32\...\{2970B270-64C7-4B12-949A-46693474EE1A}) (Version: 1.00.0000 - PL Rating)
Realtek Ethernet Controller Driver For Windows Vista and Later (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 1.00.0009 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6196 - Realtek Semiconductor Corp.)
Renesas Electronics USB 3.0 Host Controller Driver (HKLM-x32\...\{5442DAB8-7177-49E1-8B22-09A049EA5996}) (Version: 2.0.4.0 - Renesas Electronics Corporation) Hidden
Renesas Electronics USB 3.0 Host Controller Driver (HKLM-x32\...\InstallShield_{5442DAB8-7177-49E1-8B22-09A049EA5996}) (Version: 2.0.4.0 - Renesas Electronics Corporation)
Safari (HKLM-x32\...\{C779648B-410E-4BBA-B75B-5815BCEFE71D}) (Version: 5.34.57.2 - Apple Inc.)
Samsung Kies (HKLM-x32\...\{758C8301-2696-4855-AF45-534B1200980A}) (Version: 2.5.0.12114_1 - Samsung Electronics Co., Ltd.) Hidden
Samsung Kies3 (HKLM-x32\...\{88547073-C566-4895-9005-EBE98EA3F7C7}) (Version: 3.2.15072.2 - Samsung Electronics Co., Ltd.) Hidden
Samsung Kies3 (HKLM-x32\...\InstallShield_{88547073-C566-4895-9005-EBE98EA3F7C7}) (Version: 3.2.15072.2 - Samsung Electronics Co., Ltd.)
Samsung USB Driver for Mobile Phones (HKLM\...\{D0795B21-0CDA-4a92-AB9E-6E92D8111E44}) (Version: 1.5.55.0 - Samsung Electronics Co., Ltd.)
Self-service Plug-in (HKLM-x32\...\{47117FCA-0D00-4B6D-9D68-00B763629463}) (Version: 4.1.0.41738 - Citrix Systems, Inc.) Hidden
Serif DrawPlus Starter Edition (HKLM-x32\...\{33311EA4-0ECA-4E7F-83E5-8A92CD760152}) (Version: 2.0.1.008 - Serif (Europe) Ltd)
Serif PagePlus Starter Edition (HKLM-x32\...\{C675C60B-0CB7-4108-B8CA-C3EC0706DEF0}) (Version: 2.0.2.009 - Serif (Europe) Ltd)
Serif WebPlus X4 (HKLM-x32\...\{9ADA45A0-8043-470A-8E8B-02EA7D95F896}) (Version: 12.0.5.033 - Serif (Europe) Ltd)
Serif WebPlus X4 Resources (HKLM-x32\...\{96CFF0DB-C3C3-44B8-930C-1121EC68A3BF}) (Version: 12.0.0.008 - Serif (Europe) Ltd)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version: - Microsoft)
Service Pack 3 for SQL Server 2008 (KB2546951) (HKLM-x32\...\KB2546951) (Version: 10.3.5500.0 - Microsoft Corporation)
Skype Click to Call (HKLM-x32\...\{B6CF2967-C81E-40C0-9815-C05774FEF120}) (Version: 6.9.12585 - Skype Technologies S.A.)
Skype™ 7.13 (HKLM-x32\...\{6A0549A9-1B96-498C-ACBC-3943001FEB19}) (Version: 7.13.101 - Skype Technologies S.A.)
Smart Switch (HKLM-x32\...\{74FA5314-85C8-4E2A-907D-D9ECCCB770A7}) (Version: 4.0.15064.11 - Samsung Electronics Co., Ltd.) Hidden
Smart Switch (HKLM-x32\...\InstallShield_{74FA5314-85C8-4E2A-907D-D9ECCCB770A7}) (Version: 4.0.15064.11 - Samsung Electronics Co., Ltd.)
Sql Server Customer Experience Improvement Program (HKLM-x32\...\{C965F01C-76EA-4BD7-973E-46236AE312D7}) (Version: 10.3.5500.0 - Microsoft Corporation) Hidden
Viewpoint Media Player (HKLM-x32\...\ViewpointMediaPlayer) (Version: - )
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.1 - VideoLAN)
Vz In-Home Agent (HKLM-x32\...\VzInHomeAgent) (Version: 9.0.79.0 - Verizon)
VzDownloadManager (HKCU\...\VzDownloadManager) (Version: 2.0.0.24 - Verizon)
WebM Media Foundation Components (HKLM-x32\...\webmmf) (Version: 1.0.1.2 - WebM Project)
WIDCOMM Bluetooth Software (HKLM\...\{A1439D4F-FD46-47F2-A1D3-FEE097C29A09}) (Version: 6.5.1.5800 - Broadcom Corporation)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3555.0308 - Microsoft Corporation)
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
WinX DVD Ripper 5.5.8 (HKLM-x32\...\WinX DVD Ripper_is1) (Version: - Digiarty Software, Inc.)

========================= Devices: ================================

Name: Officejet Pro 8500 A910
Description: Officejet Pro 8500 A910
Class Guid:
Manufacturer:
Service:
Device ID: ROOT\MULTIFUNCTION\0000
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.


========================= Memory info: ===================================

Percentage of memory in use: 49%
Total physical RAM: 4077.25 MB
Available physical RAM: 2054.54 MB
Total Virtual: 8152.71 MB
Available Virtual: 5099.07 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:596.16 GB) (Free:481.84 GB) NTFS
4 Drive g: (My Book) (Fixed) (Total:931.28 GB) (Free:513.07 GB) FAT32
5 Drive h: (FIRELITE) (Fixed) (Total:74.54 GB) (Free:0.51 GB) FAT32

========================= Users: ========================================

User accounts for \\MARY-PC

Administrator Guest Mary

========================= Restore Points ==================================

27-12-2015 14:37:28 Windows Backup
27-12-2015 18:07:26 Installed Moto Contacts Tool.
27-12-2015 18:22:56 Installed Motorola Device Manager
29-12-2015 08:46:19 Windows Update
03-01-2016 15:32:52 Windows Backup
05-01-2016 12:42:36 Windows Update
10-01-2016 05:00:19 Windows Backup
12-01-2016 13:17:09 Windows Update

**** End of log ****

Malwarebytes Anti-Rootkit BETA 1.9.3.1001
www.malwarebytes.org

Database version:
main: v2016.01.13.07
rootkit: v2016.01.09.01

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 11.0.9600.18124
Mary :: MARY-PC [administrator]

1/13/2016 7:57:28 PM
mbar-log-2016-01-13 (19-57-28).txt

Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled:
Objects scanned: 413069
Time elapsed: 19 minute(s), 49 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

Physical Sectors Detected: 0
(No malicious items detected)

(end)

---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.09.3.1001

© Malwarebytes Corporation 2011-2012

OS version: 6.1.7601 Windows 7 Service Pack 1 x64

Account is Administrative

Internet Explorer version: 11.0.9600.18124

File system is: NTFS
Disk drives: C:\ DRIVE_FIXED, G:\ DRIVE_FIXED, H:\ DRIVE_FIXED
CPU speed: 3.093000 GHz
Memory total: 4275306496, free: 2036715520

Downloaded database version: v2016.01.13.07
Downloaded database version: v2016.01.09.01
Downloaded database version: v2016.01.08.01
=======================================
Initializing...
------------ Kernel report ------------
01/13/2016 19:57:17
------------ Loaded modules -----------
\SystemRoot\system32\ntoskrnl.exe
\SystemRoot\system32\hal.dll
\SystemRoot\system32\kdcom.dll
\SystemRoot\system32\mcupdate_GenuineIntel.dll
\SystemRoot\system32\PSHED.dll
\SystemRoot\system32\CLFS.SYS
\SystemRoot\system32\CI.dll
\SystemRoot\system32\drivers\Wdf01000.sys
\SystemRoot\system32\drivers\WDFLDR.SYS
\SystemRoot\system32\DRIVERS\kl1.sys
\SystemRoot\system32\drivers\ACPI.sys
\SystemRoot\system32\drivers\WMILIB.SYS
\SystemRoot\system32\drivers\msisadrv.sys
\SystemRoot\system32\drivers\pci.sys
\SystemRoot\system32\drivers\vdrvroot.sys
\SystemRoot\system32\DRIVERS\cm_km_w.sys
\SystemRoot\System32\drivers\partmgr.sys
\SystemRoot\system32\drivers\volmgr.sys
\SystemRoot\System32\drivers\volmgrx.sys
\SystemRoot\system32\drivers\pciide.sys
\SystemRoot\system32\drivers\PCIIDEX.SYS
\SystemRoot\System32\drivers\mountmgr.sys
\SystemRoot\system32\drivers\vmbus.sys
\SystemRoot\system32\drivers\winhv.sys
\SystemRoot\system32\drivers\atapi.sys
\SystemRoot\system32\drivers\ataport.SYS
\SystemRoot\system32\drivers\amdxata.sys
\SystemRoot\system32\drivers\fltmgr.sys
\SystemRoot\system32\drivers\fileinfo.sys
\SystemRoot\System32\Drivers\Ntfs.sys
\SystemRoot\System32\Drivers\msrpc.sys
\SystemRoot\System32\Drivers\ksecdd.sys
\SystemRoot\System32\Drivers\cng.sys
\SystemRoot\System32\drivers\pcw.sys
\SystemRoot\System32\Drivers\Fs_Rec.sys
\SystemRoot\system32\drivers\ndis.sys
\SystemRoot\system32\drivers\NETIO.SYS
\SystemRoot\System32\Drivers\ksecpkg.sys
\SystemRoot\System32\drivers\tcpip.sys
\SystemRoot\System32\drivers\fwpkclnt.sys
\SystemRoot\system32\drivers\vmstorfl.sys
\SystemRoot\system32\drivers\volsnap.sys
\SystemRoot\System32\Drivers\spldr.sys
\SystemRoot\System32\drivers\rdyboost.sys
\SystemRoot\System32\Drivers\mup.sys
\SystemRoot\System32\drivers\hwpolicy.sys
\SystemRoot\System32\DRIVERS\fvevol.sys
\SystemRoot\system32\DRIVERS\disk.sys
\SystemRoot\system32\DRIVERS\CLASSPNP.SYS
\SystemRoot\system32\drivers\cdrom.sys
\SystemRoot\system32\DRIVERS\klif.sys
\SystemRoot\system32\DRIVERS\klflt.sys
\SystemRoot\system32\DRIVERS\klhk.sys
\SystemRoot\system32\DRIVERS\ks.sys
\SystemRoot\System32\Drivers\Null.SYS
\SystemRoot\System32\Drivers\Beep.SYS
\SystemRoot\system32\DRIVERS\ctxusbm.sys
\SystemRoot\System32\drivers\vga.sys
\SystemRoot\System32\drivers\VIDEOPRT.SYS
\SystemRoot\System32\drivers\watchdog.sys
\SystemRoot\System32\DRIVERS\RDPCDD.sys
\SystemRoot\system32\drivers\rdpencdd.sys
\SystemRoot\system32\drivers\rdprefmp.sys
\SystemRoot\System32\Drivers\Msfs.SYS
\SystemRoot\System32\Drivers\Npfs.SYS
\SystemRoot\system32\DRIVERS\tdx.sys
\SystemRoot\system32\DRIVERS\TDI.SYS
\SystemRoot\system32\DRIVERS\kltdi.sys
\SystemRoot\System32\DRIVERS\netbt.sys
\SystemRoot\system32\drivers\afd.sys
\SystemRoot\system32\DRIVERS\klwtp.sys
\SystemRoot\system32\DRIVERS\wfplwf.sys
\SystemRoot\system32\DRIVERS\pacer.sys
\SystemRoot\system32\DRIVERS\klim6.sys
\SystemRoot\system32\DRIVERS\netbios.sys
\SystemRoot\system32\DRIVERS\wanarp.sys
\SystemRoot\system32\drivers\termdd.sys
\SystemRoot\system32\DRIVERS\rdbss.sys
\SystemRoot\system32\drivers\nsiproxy.sys
\SystemRoot\system32\drivers\mssmbios.sys
\SystemRoot\system32\DRIVERS\kneps.sys
\SystemRoot\system32\DRIVERS\klpd.sys
\??\C:\Windows\System32\drivers\GUBootStartup.sys
\??\C:\Windows\system32\drivers\rsdrvx64.sys
\SystemRoot\System32\drivers\discache.sys
\SystemRoot\system32\drivers\csc.sys
\SystemRoot\System32\Drivers\dfsc.sys
\SystemRoot\system32\DRIVERS\blbdrive.sys
\SystemRoot\system32\DRIVERS\tunnel.sys
\SystemRoot\system32\DRIVERS\nvlddmkm.sys
\SystemRoot\System32\drivers\dxgkrnl.sys
\SystemRoot\System32\drivers\dxgmms1.sys
\SystemRoot\system32\drivers\HDAudBus.sys
\SystemRoot\system32\DRIVERS\HECIx64.sys
\SystemRoot\system32\drivers\usbehci.sys
\SystemRoot\system32\drivers\USBPORT.SYS
\SystemRoot\system32\DRIVERS\Rt64win7.sys
\SystemRoot\system32\DRIVERS\nusb3xhc.sys
\SystemRoot\system32\DRIVERS\USBD.SYS
\SystemRoot\system32\drivers\wmiacpi.sys
\SystemRoot\system32\DRIVERS\intelppm.sys
\SystemRoot\system32\drivers\CompositeBus.sys
\SystemRoot\system32\DRIVERS\AgileVpn.sys
\SystemRoot\system32\DRIVERS\rasl2tp.sys
\SystemRoot\system32\DRIVERS\ndistapi.sys
\SystemRoot\system32\DRIVERS\ndiswan.sys
\SystemRoot\system32\DRIVERS\raspppoe.sys
\SystemRoot\system32\DRIVERS\raspptp.sys
\SystemRoot\system32\DRIVERS\rassstp.sys
\SystemRoot\system32\DRIVERS\rdpbus.sys
\SystemRoot\system32\drivers\kbdclass.sys
\SystemRoot\system32\drivers\mouclass.sys
\SystemRoot\system32\drivers\serscan.sys
\SystemRoot\system32\drivers\ksthunk.sys
\SystemRoot\system32\drivers\swenum.sys
\SystemRoot\system32\DRIVERS\umbus.sys
\SystemRoot\system32\DRIVERS\usbhub.sys
\SystemRoot\system32\DRIVERS\nusb3hub.sys
\SystemRoot\System32\Drivers\NDProxy.SYS
\SystemRoot\system32\drivers\nvhda64v.sys
\SystemRoot\system32\drivers\portcls.sys
\SystemRoot\system32\drivers\drmk.sys
\SystemRoot\system32\drivers\RTKVHD64.sys
\SystemRoot\system32\DRIVERS\usbccgp.sys
\SystemRoot\system32\DRIVERS\USBSTOR.SYS
\SystemRoot\system32\drivers\hidusb.sys
\SystemRoot\system32\drivers\HIDCLASS.SYS
\SystemRoot\system32\drivers\HIDPARSE.SYS
\SystemRoot\system32\DRIVERS\usbscan.sys
\SystemRoot\system32\DRIVERS\usbprint.sys
\SystemRoot\system32\drivers\kbdhid.sys
\SystemRoot\system32\DRIVERS\klkbdflt.sys
\SystemRoot\system32\DRIVERS\mouhid.sys
\SystemRoot\system32\DRIVERS\klmouflt.sys
\SystemRoot\System32\Drivers\fastfat.SYS
\SystemRoot\System32\Drivers\crashdmp.sys
\SystemRoot\System32\Drivers\dump_dumpata.sys
\SystemRoot\System32\Drivers\dump_atapi.sys
\SystemRoot\System32\Drivers\dump_dumpfve.sys
\SystemRoot\System32\win32k.sys
\SystemRoot\System32\drivers\Dxapi.sys
\SystemRoot\system32\DRIVERS\monitor.sys
\SystemRoot\System32\TSDDD.dll
\SystemRoot\System32\cdd.dll
\SystemRoot\System32\ATMFD.DLL
\SystemRoot\system32\drivers\luafv.sys
\??\C:\Windows\system32\drivers\mbam.sys
\SystemRoot\system32\DRIVERS\lltdio.sys
\SystemRoot\system32\DRIVERS\rspndr.sys
\SystemRoot\system32\drivers\HTTP.sys
\SystemRoot\system32\DRIVERS\bowser.sys
\SystemRoot\System32\drivers\mpsdrv.sys
\SystemRoot\system32\DRIVERS\mrxsmb.sys
\SystemRoot\system32\DRIVERS\mrxsmb10.sys
\SystemRoot\system32\DRIVERS\mrxsmb20.sys
\SystemRoot\system32\DRIVERS\kldisk.sys
\SystemRoot\system32\drivers\peauth.sys
\SystemRoot\System32\DRIVERS\srvnet.sys
\SystemRoot\System32\drivers\tcpipreg.sys
\SystemRoot\System32\DRIVERS\srv2.sys
\SystemRoot\System32\DRIVERS\srv.sys
\SystemRoot\system32\drivers\WudfPf.sys
\SystemRoot\system32\DRIVERS\WUDFRd.sys
\SystemRoot\system32\DRIVERS\asyncmac.sys
\SystemRoot\system32\DRIVERS\WSDPrint.sys
\??\C:\Windows\system32\drivers\MBAMSwissArmy.sys
\??\C:\Windows\system32\drivers\mwac.sys
\??\C:\Windows\system32\drivers\mbamchameleon.sys
\Windows\System32\ntdll.dll
\Windows\System32\smss.exe
\Windows\System32\apisetschema.dll
----------- End -----------
Done!

Scan started
Database versions:
main: v2016.01.13.07
rootkit: v2016.01.09.01

<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...
Done!
Drive 0
This is a System drive
Scanning MBR on drive 0...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: 44777544

Partition information:

Partition 0 type is Primary (0x7)
Partition is ACTIVE.
Partition starts at LBA: 63 Numsec = 1250242497
Partition is bootable
Partition file system is NTFS

Partition 1 type is Empty (0x0)
Partition is NOT ACTIVE.
Partition starts at LBA: 0 Numsec = 0
Partition is not bootable

Partition 2 type is Empty (0x0)
Partition is NOT ACTIVE.
Partition starts at LBA: 0 Numsec = 0
Partition is not bootable

Partition 3 type is Empty (0x0)
Partition is NOT ACTIVE.
Partition starts at LBA: 0 Numsec = 0
Partition is not bootable

Disk Size: 640135028736 bytes
Sector size: 512 bytes

Done!
Physical Sector Size: 512
Drive: 1, DevicePointer: 0xfffffa8005ce4790, DeviceName: \Device\Harddisk1\DR1\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xfffffa8005ce1580, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xfffffa8005ce4790, DeviceName: \Device\Harddisk1\DR1\, DriverName: \Driver\Disk\
DevicePointer: 0xfffffa8005ce1060, DeviceName: \Device\0000008c\, DriverName: \Driver\USBSTOR\
------------ End ----------
Alternate DeviceName: \Device\Harddisk1\DR1\, DriverName: \Driver\Disk\
Upper DeviceData: 0x0, 0x0, 0x0
Lower DeviceData: 0x0, 0x0, 0x0
Drive 1
Scanning MBR on drive 1...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: 8D399BC0

Partition information:

Partition 0 type is Other (0xc)
Partition is NOT ACTIVE.
Partition starts at LBA: 63 Numsec = 1953520002
Partition is not bootable
Partition file system is FAT32

Partition 1 type is Empty (0x0)
Partition is NOT ACTIVE.
Partition starts at LBA: 0 Numsec = 0
Partition is not bootable

Partition 2 type is Empty (0x0)
Partition is NOT ACTIVE.
Partition starts at LBA: 0 Numsec = 0
Partition is not bootable

Partition 3 type is Empty (0x0)
Partition is NOT ACTIVE.
Partition starts at LBA: 0 Numsec = 0
Partition is not bootable

Disk Size: 1000204886016 bytes
Sector size: 512 bytes

Done!
Physical Sector Size: 0
Drive: 2, DevicePointer: 0xfffffa8005cff060, DeviceName: \Device\Harddisk2\DR2\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xfffffa8005d0f440, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xfffffa8005cff060, DeviceName: \Device\Harddisk2\DR2\, DriverName: \Driver\Disk\
DevicePointer: 0xfffffa8005d0f910, DeviceName: \Device\0000008f\, DriverName: \Driver\USBSTOR\
------------ End ----------
Physical Sector Size: 512
Drive: 3, DevicePointer: 0xfffffa8005d7d790, DeviceName: \Device\Harddisk3\DR3\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xfffffa8003cc6040, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xfffffa8005d7d790, DeviceName: \Device\Harddisk3\DR3\, DriverName: \Driver\Disk\
DevicePointer: 0xfffffa8005d78060, DeviceName: \Device\0000009d\, DriverName: \Driver\USBSTOR\
------------ End ----------
Alternate DeviceName: \Device\Harddisk3\DR3\, DriverName: \Driver\Disk\
Upper DeviceData: 0x0, 0x0, 0x0
Lower DeviceData: 0x0, 0x0, 0x0
Drive 3
Scanning MBR on drive 3...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: FCEECC2D

Partition information:

Partition 0 type is Other (0xb)
Partition is NOT ACTIVE.
Partition starts at LBA: 63 Numsec = 156360582
Partition is bootable
Partition file system is FAT32

Partition 1 type is Empty (0x0)
Partition is NOT ACTIVE.
Partition starts at LBA: 0 Numsec = 0
Partition is not bootable

Partition 2 type is Empty (0x0)
Partition is NOT ACTIVE.
Partition starts at LBA: 0 Numsec = 0
Partition is not bootable

Partition 3 type is Empty (0x0)
Partition is NOT ACTIVE.
Partition starts at LBA: 0 Numsec = 0
Partition is not bootable

Disk Size: 80060424192 bytes
Sector size: 512 bytes

Done!
Scan finished
=======================================


Removal queue found; removal started
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\VBR-0-0-63-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-r.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-1-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\VBR-1-0-63-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-1-r.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-3-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\VBR-3-0-63-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-3-r.mbam...
Removal finished

Rkill 2.8.3 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2016 BleepingComputer.com
More Information about Rkill can be found at this link:
http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 01/13/2016 08:35:50 PM in x64 mode.
Windows Version: Windows 7 Ultimate Service Pack 1

Checking for Windows services to stop:

* No malware services found to stop.

Checking for processes to terminate:

* No malware processes found to kill.

Checking Registry for malware related settings:

* No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

* No issues found.

Checking Windows Service Integrity:

* No issues found.

Searching for Missing Digital Signatures:

* No issues found.

Checking HOSTS File:

* No issues found.

Program finished at: 01/13/2016 08:38:30 PM
Execution time: 0 hours(s), 2 minute(s), and 40 seconds(s)


I hope that's everything you needed. Looking forward to your response. MANY THANKS!

#4 Broni

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Posted 13 January 2016 - 09:16 PM

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

p22002970.gif Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


p22002970.gif Download Sophos Free Virus Removal Tool and save it to your desktop.
  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View log file... (bottom left hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program


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#5 marym

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Posted 14 January 2016 - 08:04 PM

I ran TFC, AdwCleaner and Junkware Removal Tool. Here are the logs for the last two:

 

Getting user folders.
 
Stopping running processes.
 
Emptying Temp folders.
 
User: Adobe Test
 
User: All Users
 
User: Chris
 
User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 33170 bytes
->Flash cache emptied: 57311 bytes
 
User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes
 
User: Mary
->Temp folder emptied: 113976683 bytes
->Temporary Internet Files folder emptied: 199844773 bytes
->Java cache emptied: 5292830 bytes
->FireFox cache emptied: 93987505 bytes
->Google Chrome cache emptied: 10196819 bytes
->Apple Safari cache emptied: 0 bytes
->Flash cache emptied: 5496256 bytes
 
User: Public
 
%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32 (64bit) .tmp files removed: 1341976 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 434830 bytes
%systemroot%\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 131139 bytes
%systemroot%\system32\config\systemprofile\AppData\LocalLow\Sun\Java\Deployment folder emptied: 753 bytes
%systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 36102218 bytes
 
Emptying RecycleBin. Do not interrupt.
 
RecycleBin emptied: 27874 bytes
Process complete!
 
Total Files Cleaned = 445.00 mb

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.0.2 (01.06.2016)
Operating System: Windows 7 Ultimate x64
Ran by Mary (Administrator) on Thu 01/14/2016 at 18:49:14.16
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

File System: 82

Successfully deleted: C:\Program Files (x86)\mozilla firefox\plugins\npcouponprinter.dll (File)
Successfully deleted: C:\Program Files (x86)\mozilla firefox\plugins\npmozcouponprinter.dll (File)
Successfully deleted: C:\Users\Mary\AppData\Local\{004C675E-70F5-406C-A1C9-64822B805019} (Empty Folder)
Successfully deleted: C:\Users\Mary\AppData\Local\{00A0DECC-7871-4E8D-AFEF-909FC4E1AC0B} (Empty Folder)
Successfully deleted: C:\Users\Mary\AppData\Local\{089AAD8F-5E80-40FC-AF3B-C0A904804C21} (Empty Folder)
Successfully deleted: C:\Users\Mary\AppData\Local\{141DAE4A-45D2-4302-88E0-B5C13A01D33D} (Empty Folder)
Successfully deleted: C:\Users\Mary\AppData\Local\{208EA1E0-0615-450A-9E60-86BB61A45B08} (Empty Folder)
Successfully deleted: C:\Users\Mary\AppData\Local\{21E50FB9-9960-4F54-B745-B0BEEA049C28} (Empty Folder)
Successfully deleted: C:\Users\Mary\AppData\Local\{25F8B87E-B280-41B9-BE04-D163485ED084} (Empty Folder)
Successfully deleted: C:\Users\Mary\AppData\Local\{2AEC2C02-FB06-40A7-89BB-578D84E7D78D} (Empty Folder)
Successfully deleted: C:\Users\Mary\AppData\Local\{319B1C95-3441-461F-B6B5-5FE630E9E334} (Empty Folder)
Successfully deleted: C:\Users\Mary\AppData\Local\{31EE8F47-573F-48F1-8015-9F15A1ACFD7B} (Empty Folder)
Successfully deleted: C:\Users\Mary\AppData\Local\{39672FF3-4711-4D56-9BB7-2F531432CAA2} (Empty Folder)
Successfully deleted: C:\Users\Mary\AppData\Local\{3F234C9D-29F2-4CD9-8366-6E5ABAD3B8E9} (Empty Folder)
Successfully deleted: C:\Users\Mary\AppData\Local\{4E476426-44BA-4302-A788-0D956FE2B8A5} (Empty Folder)
Successfully deleted: C:\Users\Mary\AppData\Local\{4EA855B7-B9D8-4726-B53F-766BD3B6550E} (Empty Folder)
Successfully deleted: C:\Users\Mary\AppData\Local\{518F70B7-5C1E-4531-A060-23743F94BA4D} (Empty Folder)
Successfully deleted: C:\Users\Mary\AppData\Local\{51A51A11-EA2F-4AD9-A4DB-D3C70C68C7D9} (Empty Folder)
Successfully deleted: C:\Users\Mary\AppData\Local\{54635F85-799C-4419-A901-DA94E96A7C48} (Empty Folder)
Successfully deleted: C:\Users\Mary\AppData\Local\{548AFFA9-5854-46A9-A823-E3BABA0600D7} (Empty Folder)
Successfully deleted: C:\Users\Mary\AppData\Local\{54E023E5-25F7-471C-9E09-11EC0FFC8C67} (Empty Folder)
Successfully deleted: C:\Users\Mary\AppData\Local\{5CFC8E16-2EDE-4EEF-9F72-52B923E85F2F} (Empty Folder)
Successfully deleted: C:\Users\Mary\AppData\Local\{5F86A978-1DC4-4714-851D-6D0956B49BAD} (Empty Folder)
Successfully deleted: C:\Users\Mary\AppData\Local\{6292A2C3-DDD4-4671-9365-0EF98D63F0D9} (Empty Folder)
Successfully deleted: C:\Users\Mary\AppData\Local\{6443B0D4-5235-4BB4-A131-BFC2FDB53F69} (Empty Folder)
Successfully deleted: C:\Users\Mary\AppData\Local\{64EF882B-BACC-43A7-9D36-C089A9A48DCD} (Empty Folder)
Successfully deleted: C:\Users\Mary\AppData\Local\{66FAD1EF-FC2F-44A9-8687-C7E12EF721D4} (Empty Folder)
Successfully deleted: C:\Users\Mary\AppData\Local\{687DA490-70AE-4019-B22D-12756D8A4C6B} (Empty Folder)
Successfully deleted: C:\Users\Mary\AppData\Local\{688F0786-DF54-4C62-97F8-5D455C7F3F07} (Empty Folder)
Successfully deleted: C:\Users\Mary\AppData\Local\{6B8471A6-30A2-4F2C-8C76-BA369F0B9B75} (Empty Folder)
Successfully deleted: C:\Users\Mary\AppData\Local\{6EDB03D2-4DF5-4CD1-ABC4-51BBBC759247} (Empty Folder)
Successfully deleted: C:\Users\Mary\AppData\Local\{6EDE3323-8F3D-49BE-983D-F72790526983} (Empty Folder)
Successfully deleted: C:\Users\Mary\AppData\Local\{7962452E-ACA1-476D-A6BD-539E723A90D2} (Empty Folder)
Successfully deleted: C:\Users\Mary\AppData\Local\{7B042ABE-C490-452C-A05C-16002FDC20C1} (Empty Folder)
Successfully deleted: C:\Users\Mary\AppData\Local\{7BA9728B-1E0B-4479-999D-7BAB5A3002A1} (Empty Folder)
Successfully deleted: C:\Users\Mary\AppData\Local\{7F98B4C0-2839-4955-9095-70A6EC6AF558} (Empty Folder)
Successfully deleted: C:\Users\Mary\AppData\Local\{7FB283A6-CF23-4DB9-8CDA-CCA47A11850B} (Empty Folder)
Successfully deleted: C:\Users\Mary\AppData\Local\{80A2C58F-E2F0-43F6-A9E4-08839779B142} (Empty Folder)
Successfully deleted: C:\Users\Mary\AppData\Local\{83D2380F-183B-456A-AA7B-BA317EB3ADE5} (Empty Folder)
Successfully deleted: C:\Users\Mary\AppData\Local\{88014FBB-0362-4516-88F8-0D812939DBE8} (Empty Folder)
Successfully deleted: C:\Users\Mary\AppData\Local\{88E554D6-F40B-41D0-AE1A-B3D0C41D5C69} (Empty Folder)
Successfully deleted: C:\Users\Mary\AppData\Local\{8BBE7134-D7B7-4A36-B72B-9C31C1C9BD55} (Empty Folder)
Successfully deleted: C:\Users\Mary\AppData\Local\{8D984595-555E-431F-8377-703B84391058} (Empty Folder)
Successfully deleted: C:\Users\Mary\AppData\Local\{907D3C78-6461-4786-9EA9-D86BCA6CE1A8} (Empty Folder)
Successfully deleted: C:\Users\Mary\AppData\Local\{954FBF38-3401-4935-8F39-52CBA0A0A805} (Empty Folder)
Successfully deleted: C:\Users\Mary\AppData\Local\{95566E96-3BA3-44D2-A65E-F0E1BE26F643} (Empty Folder)
Successfully deleted: C:\Users\Mary\AppData\Local\{988B085F-70A6-4CCE-ABB1-F4DDD6788BE3} (Empty Folder)
Successfully deleted: C:\Users\Mary\AppData\Local\{9B5514E3-4361-443A-8D0A-4B87AB7D7B5D} (Empty Folder)
Successfully deleted: C:\Users\Mary\AppData\Local\{9FF07C6B-396A-4C53-B300-BDC1B62A9D50} (Empty Folder)
Successfully deleted: C:\Users\Mary\AppData\Local\{A993E17D-DCBD-4800-9A80-CD6AF27D059F} (Empty Folder)
Successfully deleted: C:\Users\Mary\AppData\Local\{AA3DEC34-1CCA-49B6-8CE1-8F0781904088} (Empty Folder)
Successfully deleted: C:\Users\Mary\AppData\Local\{AB057E6F-9112-4945-A85C-CCB66DDAD65D} (Empty Folder)
Successfully deleted: C:\Users\Mary\AppData\Local\{AC26A3E3-227B-4BB3-BEEF-52B40ABEFDF8} (Empty Folder)
Successfully deleted: C:\Users\Mary\AppData\Local\{AD11DAD3-9AA9-4713-B7AC-2CD4A47E83A8} (Empty Folder)
Successfully deleted: C:\Users\Mary\AppData\Local\{AD52C7F2-874F-453D-BAE2-06EE1720A1CA} (Empty Folder)
Successfully deleted: C:\Users\Mary\AppData\Local\{AF199318-DBAB-44A0-903D-DFAAF5174D63} (Empty Folder)
Successfully deleted: C:\Users\Mary\AppData\Local\{B544E316-7CA4-44E8-90DE-EECF4C36CCC8} (Empty Folder)
Successfully deleted: C:\Users\Mary\AppData\Local\{BAEF6B96-DAFA-4482-B57F-A1726EC6AA62} (Empty Folder)
Successfully deleted: C:\Users\Mary\AppData\Local\{BC77E096-7293-4D42-B571-C60AA272F1CE} (Empty Folder)
Successfully deleted: C:\Users\Mary\AppData\Local\{C5388000-9D49-457B-AD8E-B081A94E4B1F} (Empty Folder)
Successfully deleted: C:\Users\Mary\AppData\Local\{C5444DC6-1C1E-4DA5-8899-9F25EDD028D9} (Empty Folder)
Successfully deleted: C:\Users\Mary\AppData\Local\{C776C8E6-BBE1-4900-B1D6-FFE6DAAC4284} (Empty Folder)
Successfully deleted: C:\Users\Mary\AppData\Local\{C9A91EB0-B99C-465F-8C53-7DD933858132} (Empty Folder)
Successfully deleted: C:\Users\Mary\AppData\Local\{D41A7994-DA7C-4647-AFCB-A02E0CB1FD1D} (Empty Folder)
Successfully deleted: C:\Users\Mary\AppData\Local\{DF76D0EF-8720-44A7-8F45-1621EBD7EA2E} (Empty Folder)
Successfully deleted: C:\Users\Mary\AppData\Local\{DFDB4660-EB29-4C22-9EA1-420A9BCB59AC} (Empty Folder)
Successfully deleted: C:\Users\Mary\AppData\Local\{DFFB5B2E-A896-4EC5-AFA0-DFC9F02DF47E} (Empty Folder)
Successfully deleted: C:\Users\Mary\AppData\Local\{E4EB94A4-1AB9-4830-AF13-936C26E0BA15} (Empty Folder)
Successfully deleted: C:\Users\Mary\AppData\Local\{E5A25A0E-727F-4847-BADA-EF2AFE92512F} (Empty Folder)
Successfully deleted: C:\Users\Mary\AppData\Local\{EA905F23-D0B8-49C6-8069-488A6EBB33D7} (Empty Folder)
Successfully deleted: C:\Users\Mary\AppData\Local\{EB28A5C9-8A7F-4934-BFFC-65808F0B48E5} (Empty Folder)
Successfully deleted: C:\Users\Mary\AppData\Local\{F242EFE6-8E6E-44D9-AFEE-560F59FA4184} (Empty Folder)
Successfully deleted: C:\Users\Mary\AppData\Local\{F5A87F2A-75CC-4AE7-876D-A0FC52441A17} (Empty Folder)
Successfully deleted: C:\Users\Mary\AppData\Local\{FC0E9B01-30FA-4DC8-AB49-2EDF436350E1} (Empty Folder)
Successfully deleted: C:\Users\Mary\AppData\Local\{FC210FE1-6F2D-4336-B6A2-DDA3BA0D6DA5} (Empty Folder)
Successfully deleted: C:\Users\Mary\AppData\Local\{FC2290E7-8297-4B8A-B1ED-50702CED70EA} (Empty Folder)
Successfully deleted: C:\Windows\couponprinter.ocx (File)
Successfully deleted: C:\Program Files (x86)\GUTD08C.tmp (File)
Successfully deleted: C:\Users\Mary\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\EBFZN4DG (Folder)
Successfully deleted: C:\Users\Mary\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\F8S2PG0V (Folder)
Successfully deleted: C:\Users\Mary\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\OWJVN14I (Folder)
Successfully deleted: C:\Users\Mary\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\Y2YQN8VM (Folder)

Registry: 1

Successfully deleted: HKLM\Software\Microsoft\Internet Explorer\Search\\SearchAssistant (Registry Value)

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Thu 01/14/2016 at 18:52:08.00
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

When I got to Sophos Virus Removal, I couldn't go past "Click Finish to launch the program" - after clicking Finish, nothing happened. A log did appear shortly but when I attempted to copy and paste it here, I got hung up. It was SO LONG!  It took me about 15 minutes to delete it (saving it took forever) because I couldn't send after posting. I even deleted the program and reinstalled it but same thing happened.  Not sure why this occurred but that's where I stand now. (I noticed a lot of "MCI" wording)

 

Any help would be greatly appreciated.



#6 Broni

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Posted 14 January 2016 - 08:07 PM

Run this instead...

 

Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Click on "Run ESET Online Scanner" button.
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.

 


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#7 marym

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Posted 16 January 2016 - 06:03 PM

Was it okay that Sophos didn't run?

 

Here are results of the last scan:

C:\Users\Mary\Downloads\cnet_FontCreatorSetup_exe.exe a variant of Win32/InstallCore.D potentially unwanted application cleaned by deleting
C:\Users\Mary\Downloads\ESDPK-PLX4-PagePlusStarterEdition_Setup.exe Win32/Toolbar.Conduit.Y potentially unwanted application deleted
H:\AOL Instant Messenger\AIM.exe Win32/Adware.WBug.A application cleaned by deleting

 

Thanks again for all your help! Still having issues in IE11 but will keep working with you to fix it.
 



#8 Broni

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Posted 17 January 2016 - 05:14 PM

Reset Internet Explorer.
Download MIcrosoft FixIt file from here: http://go.microsoft.com/?linkid=9646978
You can use ANY browser to download "FixIt" file.
Double click on downloaded MicrosoftFixit50195.msi file to run the fix.
Make sure you follow ALL steps listed there.
Windows 8/8.1/10  users. Reset IE manually: https://support.microsoft.com/kb/923737?wa=wsignin1.0


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#9 marym

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Posted 21 January 2016 - 10:31 PM

Unfortunately, still having issues. Now I have something with Firefox and updater.exe which I DON'T accept and something with MS word, little box appears after I close a document. Reset IE and ran FixIt following instructions. I'm at a loss.



#10 Broni

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Posted 21 January 2016 - 10:50 PM

Let's try more advanced tools...

 

Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.


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#11 marym

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Posted 30 January 2016 - 09:57 AM

I'm in the processing of resolving the issue. If I have any further problems, I'll post a separate topic. You've been very helpful. Thank you for all your assistance; I truly appreciate it!



#12 Broni

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Posted 30 January 2016 - 09:04 PM

You're very welcome p22002759.gif


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