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Posted 12 January 2016 - 04:35 AM
Posted 12 January 2016 - 04:59 AM
Edited by Platypus, 12 January 2016 - 05:00 AM.
Posted 12 January 2016 - 05:03 AM
What Windows version is it? I guess since you indicate there may be drivers still to install, it's not a factory restore?
No was nto factory restore since drive D where the restore data is was formatted.
Posted 12 January 2016 - 05:30 AM
Edited by Platypus, 12 January 2016 - 05:34 AM.
Posted 12 January 2016 - 06:08 AM
Every time i try to install the BIOS utility it says pc not supported. i am wondering if it should not be installed from windows, given that the laptop dose not have ODD
Posted 12 January 2016 - 08:09 AM
Posted 13 January 2016 - 06:19 AM
Then it is a hardware fault, probably the most likely is a mainboard failure in the circuitry that steers power between charging and battery operation. Unless both batteries have totally failed at the same time, which seems very unlikely, best guess would be the circuit that switches to battery when external power is not present, has failed. There can be a fuse in the circuit, but if there is one it will be a surface mounted component soldered on the circuit board,
Apart from getting it assessed by a service center, the most straightforward way of checking is probably to find a way to make sure the batteries have charge and can actually power a unit. If you don't have a way to check that yourself, it should cost much less to have the batteries checked than an assessment of the whole unit.
Do the battery/charging lights give normal indications when the unit is simply plugged in to mains power, does the battery condition report in Windows seem normal?
Edited by Platypus, 13 January 2016 - 06:20 AM.
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