Something's got me really confused here.
I got some spam mail the other day which set off an alarm bell and surely enough, someone had hacked my Netvibes page and looked at my Twitter as a result. As the email didn't have any attachments, I opened the email on my phone and I saw instantly it was spam. Passwords were duly changed and virus scans run on my home computer:
AVG Free - no problems
MalwareBytes Anti-malware - no problems
Kapersky TDSSKiller - no problems
MalwareBytes Anti-rootkit - no problems
And my phone:
Malware Bytes Anti-malware - no problems
Avast Antivirus - no problems
AVG Free - no problems
However my online banking sends me emails to install 'Trusteer Rapport', and so I thought 'why not' and installed it on my home computer (from now, everything is concerned with my home computer). Anyway, I was done with worrying when I got this report:
- Jan 11 2016 07:20: Password field on **Bank Name**. Anti-keylogging activated.
- Jan 11 2016 07:17: Password field on *Bank Name**. Anti-keylogging activated.
I know I was logging onto my banking at that time. But I am confused by the message This does not necessarily mean you have keyloggers on your PC. However, applications on your PC that tried to log keystrokes while you were entering information to the websites below have failed. What does this mean? Do I have a keylogger or what? I'm confused by the contradictory messages.
A bit of background on my internet usage:
- I use Windows 7 on a computer that is about four years old.
- Near-paranoid about viruses: I run all four of my security programs religiously, at least once a week.
- Haven't had a malware or virus problem with my computer for a long, long time.
- No real slowing up on my computer or typing.
- Don't go on any websites that are dodgy and I don't download. I'm a wikipedia/facebook/bbc news kind of person.
- The websites used since I got that dodgy email are commonplace - wikipedia, bbc news etc... BUT...when I went onto Netvibes to change the password, could I have been infected then?
- Have used online banking for about 4 years on this computer and never had a problem. I phoned the bank yesterday after getting the trusteer report and they confirmed my funds were safe.
- Since I've done online banking for so long, I assume if there was a keylogger it would have seen all my passwords pre-Trusteer installation and I would know by now - extortion, money missing etc, identity theft - is that right?
I have three questions:
- What does that Trusteer Rapport message actually mean: Do I have keyloggers or not?
- If so, how can they be removed?
- What can I do to prevent this from happening again?
Thanks - I can show anti-virus logs if needed.