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Win 7 Ultimate user, haven't had any problems, and then suddenly...


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#1 radiobox

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Posted 11 January 2016 - 07:54 PM

Out of nowhere today, I got the BSOD. 

 

Below is the information that popped up when I booted my pc back to Windows. The only new thing I have installed in a very pretty long time is the Spotify app. Other than that, anything that is on here, has been for a while. Does the information provide any kind of insight into what may have happened? I appreciate any and all help!!

 

Problem signature:
  Problem Event Name: BlueScreen
  OS Version: 6.1.7601.2.1.0.256.1
  Locale ID: 1033
 
Additional information about the problem:
  BCCode: 1000007e
  BCP1: FFFFFFFFC0000005
  BCP2: FFFFF8800F117DBB
  BCP3: FFFFF88003E5E228
  BCP4: FFFFF88003E5DA80
  OS Version: 6_1_7601
  Service Pack: 1_0
  Product: 256_1
 
Files that help describe the problem:
  C:\Windows\Minidump\011116-23571-01.dmp
  C:\Users\Amanda\AppData\Local\Temp\WER-25256-0.sysdata.xml
 
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  C:\Windows\system32\en-US\erofflps.txt
 


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#2 usasma

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Posted 12 January 2016 - 06:09 AM

Info on the STOP 0x7E error:  http://www.carrona.org/bsodindx.html#0x0000007E

Please note, from the Usual Causes section, that this is often a hardware problem.

As such, please start with these free hardware diagnostics.

Also, to help confirm this (and to help fix it if it's not a hardware problem), please run this report collecting tool so that we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 radiobox

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Posted 12 January 2016 - 11:05 AM

Hello usasma, and thank you for your response. I ran the analysis, and I am uploading the .zip you asked for. Please let me know if there is anything else I can provide you to make things easier.

Attached Files


Edited by radiobox, 12 January 2016 - 11:06 AM.


#4 radiobox

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Posted 12 January 2016 - 12:54 PM

EDIT:  Typo in the thread topic, I am a Windows 7 Ultimate user, NOT Windows 8

Mod Edit:  Fixed - Hamluis.


Edited by hamluis, 12 January 2016 - 03:06 PM.


#5 usasma

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Posted 12 January 2016 - 01:33 PM

The zip folder is empty.

Try this collection tool:  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 radiobox

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Posted 12 January 2016 - 02:35 PM

Ok, downloaded and ran the new one, zip below.

Attached Files



#7 usasma

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Posted 12 January 2016 - 03:40 PM

Unfortunately it appears that the OS installed isn't legitimate.
Please get a legitimate copy of the OS installed and we'll be glad to help.

Here's suggestions on how to ensure that your version is legitimate:  http://windows.microsoft.com/en-us/windows/genuine

Please be aware that we may not be able to fix it (as the hacks that were done to activate it will cause the OS to behave differently than we expect it to). If that's the case, our efforts to help may just waste your time. Secondly, the forum rules prohibit assisting with pirated software - so the topic would be closed if that is the case.

As a courtesy, I will offer an analysis of your issues using the reports you provided.
I will not answer any questions about the analysis until the system is made legitimate.
If you do make it legitimate, please submit a new set of reports for us to check.

You have a NETGEAR WNDA4100 N900 Wireless Dual Band USB Adapter (driver dates from 11/12/2012):

I do not recommend using wireless USB network devices.
These wireless USB devices have many issues with Win7 and later systems - using older drivers with them is almost certain to cause a BSOD.
Should you want to keep using these devices, be sure to have the latest W7/8/8.1/10 drivers - DO NOT use older drivers!!!
An installable wireless PCI/PCIe card that's plugged into your motherboard is much more robust, reliable, and powerful.


C: drive only has less than 10% free space.  Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance.  Please free up 15% on ALL hard drives.

 

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen both dtsoftbus01.sys and dtscsibus.sys blamed on several occasions).

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration):  New link (15 Aug 2012):  http://www.duplexsecure.com/downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link:  http://www.disc-tools.com/download/sptd
Manual procedure here:  http://daemonpro-help.com/en/problems_and_solutions/registry_and_sptd_problems.html
NOTE:  The uninstaller may not find the SPTD.sys driver.  Don't worry about it, just let us know in your post.

The memory dump blames your video drivers.  This could mean a driver problem or it could be a software problem.
With only one memory dump it's not possible to even give an opinion as to which it is.

As such:

1)  Remove your video drivers and install a new, freshly downloaded set

2)  Run these free diagnostics:  http://www.carrona.org/hwdiag.html (just noticed that I missed putting this link in my first post - sorry!)

Start with the video stress tests as we suspect a video problem.

Also, please monitor your system's temperatures with this free tool:  http://www.cpuid.com/softwares/hwmonitor.html

Analysis:
The following is for informational purposes only.

**************************Mon Jan 11 19:46:18.134 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\011116-23571-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: 7601.19045.amd64fre.win7sp1_gdr.151019-1254
System Uptime: 0 days 0:18:22.367
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : atikmdag.sys ( atikmdag+c7dbb )
BugCheck 1000007E, {ffffffffc0000005, fffff8800f117dbb, fffff88003e5e228, fffff88003e5da80}
BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff8800f117dbb, The address that the exception occurred at
Arg3: fffff88003e5e228, Exception Record Address
Arg4: fffff88003e5da80, Context Record Address
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
FAILURE_BUCKET_ID:  X64_0x7E_atikmdag+c7dbb
CPUID:        "Intel® Xeon® CPU E31225 @ 3.10GHz"
MaxSpeed:     3100
CurrentSpeed: 3109
  BIOS Version                  0403
  BIOS Release Date             01/28/2013
  Manufacturer                  System manufacturer
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  System Product Name
  Baseboard Product             Z77-A
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``



3rd Party Drivers:
The following is for information purposes only.

**************************Mon Jan 11 19:46:18.134 2016 (UTC - 5:00)**************************
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
LGVirHid.sys                Mon Nov 23 20:36:48 2009 (4B0B38B0)
LGBusEnum.sys               Mon Nov 23 20:36:48 2009 (4B0B38B0)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
dtsoftbus01.sys             Fri Jan 13 08:45:46 2012 (4F10358A)
iusb3hub.sys                Mon May 21 03:21:36 2012 (4FB9ED00)
iusb3xhc.sys                Mon May 21 03:21:40 2012 (4FB9ED04)
iusb3hcs.sys                Mon May 21 03:23:42 2012 (4FB9ED7E)
HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
netr28ux.sys                Fri Aug 17 10:30:58 2012 (502E55A2)
RTKVHD64.sys                Tue Oct 30 05:51:36 2012 (508FA328)
Rt64win7.sys                Wed Dec 26 12:17:50 2012 (50DB313E)
ScpVBus.sys                 Sun May  5 17:31:26 2013 (5186CFAE)
usbcir.sys                  Fri Jul 12 06:41:12 2013 (51DFDD48)
AtihdW76.sys                Thu Dec 19 22:15:49 2013 (52B3B665)
atikmpag.sys                Thu Apr 17 21:07:07 2014 (53507ABB)
atikmdag.sys                Thu Apr 17 22:13:16 2014 (53508A3C)
MpFilter.sys                Thu Feb 26 19:21:20 2015 (54EFB880)
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=LGVirHid.sys
http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
http://www.carrona.org/drivers/driver.php?id=iusb3hub.sys
http://www.carrona.org/drivers/driver.php?id=iusb3xhc.sys
http://www.carrona.org/drivers/driver.php?id=iusb3hcs.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=netr28ux.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=Rt64win7.sys
http://www.carrona.org/drivers/driver.php?id=ScpVBus.sys
http://www.carrona.org/drivers/driver.php?id=usbcir.sys
http://www.carrona.org/drivers/driver.php?id=AtihdW76.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=MpFilter.sys



 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#8 RolandJS

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Posted 12 January 2016 - 03:54 PM

Across the 'Net's Windows forums, there has been several threads where genuine windows 7 suddenly became non-genuine.  If this is the case, do you have the Product Key sticker on your computer and/or the Windows install DVD from the computer manufacturer/seller?  Reason for asking:  Microsoft tech worked remote off/on/off/on for a few hours trying to fix that on my 7601.  Because I had my Blue-disks on order that week, because I did not have a restorable backup that week, I had to reInstall from my MS 64-bit blue-disk.


Edited by RolandJS, 12 January 2016 - 03:55 PM.

"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)





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