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pc runs fine in safe mode , but horrid in normal...


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5 replies to this topic

#1 mritch1

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Posted 11 January 2016 - 08:37 AM

Can someone help me to figure out what is making this happen ? its driving me nuts, my cpu usage goes through the roof, and I am clueless as to what is causing this... but in safe mode with networking it runs fine.... can someone help me ??? many thanks!!!!


Edited by hamluis, 12 January 2016 - 03:30 PM.
Moved from Crashes/BSODs to Internal Hardware - Hamluis.


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#2 hamluis

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Posted 11 January 2016 - 10:17 AM

Boot to safe mode with networking and try the following, please.

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 mritch1

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Posted 11 January 2016 - 03:22 PM

MiniToolBox by Farbar  Version: 02-11-2015
Ran by mom (administrator) on 11-01-2016 at 15:13:56
Running from "C:\Users\mom\Downloads"
Microsoft® Windows Vista™ Home Premium  Service Pack 2 (X86)
Model: Inspiron 1525 Manufacturer: Dell Inc.

Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (01/11/2016 08:26:40 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/10/2016 11:43:49 AM) (Source: Application Error) (User: )
Description: Windows cannot access the file C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex \Indexer\CiFiles\00010019.ci for one of the following reasons:  There is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing.  Windows closed the program Microsoft Windows Search Indexer because of this error.
Program: Microsoft Windows Search Indexer
File: C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\Indexer\CiFiles\00010019.ci
The error value is listed in the Additional Data section.
User Action
1. Open the file again.  This situation might be a temporary problem that corrects itself when the program runs again.
2. If the file still cannot be accessed and it is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted.  If it is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance.
Additional Data
Error value: C0000185
Disk type: 3

Error: (01/10/2016 11:43:49 AM) (Source: Application Error) (User: )
Description: Faulting application SearchIndexer.exe, version 7.0.6002.18005, time stamp 0x49e02459, faulting module TQUERY.DLL, version 7.0.6002.18005, time stamp 0x49e0382e, exception code 0xc0000006, fault offset 0x000189a6,
process id 0xce8, application start time 0xSearchIndexer.exe0.

Error: (01/10/2016 11:02:23 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/08/2016 06:34:48 AM) (Source: Windows Search Service) (User: )
Description: The application cannot be initialized.
Context: Windows Application
Details:      The content index metadata cannot be read.   (0xc0041801)

Error: (01/08/2016 06:34:48 AM) (Source: Windows Search Service) (User: )
Description: The gatherer object cannot be initialized.
Context: Windows Application, SystemIndex Catalog
Details:      The content index metadata cannot be read.   (0xc0041801)

Error: (01/08/2016 06:34:48 AM) (Source: Windows Search Service) (User: )
Description: The plug-in in <Search.TripoliIndexer> cannot be initialized.
Context: Windows Application, SystemIndex Catalog
Details:      Element not found.   (0x80070490)

Error: (01/08/2016 06:34:34 AM) (Source: Windows Search Service) (User: )
Description: The plug-in in <Search.JetPropStore> cannot be initialized.
Context: Windows Application, SystemIndex Catalog
Details:      The content index metadata cannot be read.   (0xc0041801)

Error: (01/08/2016 06:34:34 AM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service cannot load the property store information.
Context: Windows Application, SystemIndex Catalog
Details:      0x%08x (0x8004117f - The content index server cannot update or access information because of a database error.  Stop and restart the search service.  If the problem persists, reset and recrawl the content index.  In some cases it may be necessary to delete and recreate the content index. 

Error: (01/08/2016 06:34:21 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

System errors:
=============
Error: (01/11/2016 03:03:57 PM) (Source: Service Control Manager) (User: )
Description: 30000IPBusEnum

Error: (01/11/2016 08:57:00 AM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort1.


Error: (01/11/2016 08:57:00 AM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort1.

Error: (01/11/2016 08:57:00 AM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort1.

Error: (01/11/2016 08:57:00 AM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort1.

Error: (01/11/2016 08:57:00 AM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort1.

Error: (01/11/2016 08:50:02 AM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort1.

Error: (01/11/2016 08:50:02 AM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort1.

Error: (01/11/2016 08:50:02 AM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort1.

Error: (01/11/2016 08:44:25 AM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort1.

Microsoft Office Sessions:
=========================
Error: (01/11/2016 08:26:40 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/10/2016 11:43:49 AM) (Source: Application Error)(User: )
Description: C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\Indexer\CiFiles\00010019.ciMicrosoft Windows Search IndexerC00001853

Error: (01/10/2016 11:43:49 AM) (Source: Application Error)(User: )
Description: SearchIndexer.exe7.0.6002.1800549e02459TQUERY.DLL7.0.6002.1800549e0382ec0000006000189a6ce801d14bc04a4bb208

Error: (01/10/2016 11:02:23 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/08/2016 06:34:48 AM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application
Details:      The content index metadata cannot be read.   (0xc0041801)

Error: (01/08/2016 06:34:48 AM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application, SystemIndex Catalog
Details:      The content index metadata cannot be read.   (0xc0041801)

Error: (01/08/2016 06:34:48 AM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application, SystemIndex Catalog
Details:      Element not found.   (0x80070490)     Search.TripoliIndexer

Error: (01/08/2016 06:34:34 AM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application, SystemIndex Catalog
Details:      The content index metadata cannot be read.   (0xc0041801)
Search.JetPropStore

Error: (01/08/2016 06:34:34 AM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application, SystemIndex Catalog
Details:      0x%08x (0x8004117f - The content index server cannot update or access information because of a database error.  Stop and restart the search service.  If the problem persists, reset and recrawl the content index.  In some cases it may be necessary to delete and recreate the content index.

Error: (01/08/2016 06:34:21 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

CodeIntegrity Errors:
===================================
  Date: 2016-01-03 09:25:58.158
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\mbamchameleon.sys because the set of per-page image hashes could not be found on the system.

  Date: 2016-01-03 09:25:57.926
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\mbamchameleon.sys because the set of per-page image hashes could not be found on the system.

  Date: 2016-01-03 09:25:57.713
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\mbamchameleon.sys because the set of per-page image hashes could not be found on the system.

  Date: 2016-01-03 09:25:57.497
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\mbamchameleon.sys because the set of per-page image hashes could not be found on the system.

  Date: 2016-01-03 09:25:57.269
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\mbamchameleon.sys because the set of per-page image hashes could not be found on the system.

  Date: 2016-01-03 09:25:56.998
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\mbamchameleon.sys because the set of per-page image hashes could not be found on the system.

  Date: 2016-01-03 09:18:45.357
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\mwac.sys because the set of per-page image hashes could not be found on the system.

  Date: 2016-01-03 09:18:45.138
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\mwac.sys because the set of per-page image hashes could not be found on the system.

  Date: 2016-01-03 09:18:44.922
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\mwac.sys because the set of per-page image hashes could not be found on the system.

  Date: 2016-01-03 09:18:44.701
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\mwac.sys because the set of per-page image hashes could not be found on the system.

=========================== Installed Programs ============================
Adobe Flash Player 20 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 20.0.0.270 - Adobe Systems Incorporated)
Adobe Flash Player 20 NPAPI (HKLM\...\Adobe Flash Player NPAPI) (Version: 20.0.0.267 - Adobe Systems Incorporated)
Adobe Reader X (10.1.16) (HKLM\...\{AC76BA86-7AD7-1033-7B44-AA1000000001}) (Version: 10.1.16 - Adobe Systems Incorporated)
Adobe Refresh Manager (HKLM\...\{AC76BA86-0804-1033-1959-001824161310}) (Version: 1.8.0 - Adobe Systems Incorporated) Hidden
Avast Free Antivirus (HKLM\...\Avast) (Version: 11.1.2245 - AVAST Software)
Brother MFL-Pro Suite MFC-J475DW (HKLM\...\{7B4C83B6-17C1-4BFD-B86D-4D7AD4498CBB}) (Version: 1.0.3.0 - Brother Industries, Ltd.)
CCleaner (HKLM\...\CCleaner) (Version: 5.13 - Piriform)
Cisco EAP-FAST Module (HKLM\...\{6D3963B0-E13B-4FC3-B0FF-506A304BB043}) (Version: 2.1.3 - Cisco Systems, Inc.)
Cisco LEAP Module (HKLM\...\{83770D14-21B9-44B3-8689-F7B523F94560}) (Version: 1.0.12 - Cisco Systems, Inc.)
Cisco PEAP Module (HKLM\...\{669C7BD8-DAA2-49B6-966C-F1E2AAE6B17E}) (Version: 1.0.13 - Cisco Systems, Inc.)
Compatibility Pack for the 2007 Office system (HKLM\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Dell Resource CD (HKLM\...\{42929F0F-CE14-47AF-9FC7-FF297A603021}) (Version: 1.00.0000 - Dell Inc.)
Dell Touchpad (HKLM\...\{9F72EF8B-AEC9-4CA5-B483-143980AFD6FD}) (Version: 7.1.103.4 - Alps Electric)
Dell Wireless WLAN Card Utility (HKLM\...\Broadcom 802.11b Network Adapter) (Version: 4.170.77.13 - Dell Inc.)
Fdrawcmd.sys 1.0.1.10 (HKLM\...\fdrawcmd) (Version: 1.0.1.10 - Simon Owen)
Intel® Graphics Media Accelerator Driver (HKLM\...\HDMI) (Version:  - )
Java 8 Update 60 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F83218060F0}) (Version: 8.0.600.27 - Oracle Corporation)
Java 8 Update 66 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F83218066F0}) (Version: 8.0.660.17 - Oracle Corporation)
Java Auto Updater (HKLM\...\{4A03706F-666A-4037-7777-5F2748764D10}) (Version: 2.8.66.17 - Oracle Corporation) Hidden
Laptop Integrated Webcam Driver (1.04.01.1011)   (HKLM\...\Creative OEM002) (Version:  - )
Marvell Miniport Driver (HKLM\...\{C950420B-4182-49EA-850A-A6A2ABF06C6B}) (Version: 10.22.6.3 - Marvell)
MediaDirect (HKLM\...\{9C6978E8-B6D0-4AB7-A7A0-D81A74FBF745}) (Version: 3.5 - Dell)
Microsoft .NET Framework 3.5 SP1 (HKLM\...\Microsoft .NET Framework 3.5 SP1) (Version:  - Microsoft Corporation)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft Office PowerPoint Viewer 2007 (English) (HKLM\...\{95120000-00AF-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (HKLM\...\{196BB40D-1578-3D01-B289-BEFC77A11A1E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft Works (HKLM\...\{15BC8CD0-A65B-47D0-A2DD-90A824590FA8}) (Version: 9.7.0621 - Microsoft Corporation)
Mozilla Firefox 43.0.4 (x86 en-US) (HKLM\...\Mozilla Firefox 43.0.4 (x86 en-US)) (Version: 43.0.4 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 43.0.4.5848 - Mozilla)
MSXML 4.0 SP3 Parser (HKLM\...\{196467F1-C11F-4F76-858B-5812ADC83B94}) (Version: 4.30.2100.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB2758694) (HKLM\...\{1D95BA90-F4F8-47EC-A882-441C99D30C1E}) (Version: 4.30.2117.0 - Microsoft Corporation)
Nuance PaperPort 12 (HKLM\...\{869FCC6C-5669-4B0B-827E-2BBAACD88A87}) (Version: 12.1.0006 - Nuance Communications, Inc.)
OutlookAddinSetup (HKLM\...\{9BDEF074-020E-458D-ADC5-8FF68E0C9B56}) (Version: 1.0.0 - CyberLink)
PaperPort Image Printer (HKLM\...\{6EF2FDAB-7FBF-4AB9-92CD-594BDDB6A56B}) (Version: 14.00.0000 - Nuance Communications, Inc.)
RSDLite (HKLM\...\{494CAE58-BBC3-4782-B59F-02F163E4A32B}) (Version: 6.2.4 - Motorola)
SigmaTel Audio (HKLM\...\{A462213D-EED4-42C2-9A60-7BDD4D4B0B17}) (Version: 5.10.5210.0 - SigmaTel)
Spybot - Search & Destroy (HKLM\...\{B4092C6D-E886-4CB2-BA68-FE5A99D31DE7}_is1) (Version: 2.4.40 - Safer-Networking Ltd.)
TaxACT 2014 - 1040 Edition (HKLM\...\TaxACT 2014 - 1040 Edition) (Version: 1.07 - TaxACT, Inc.)

========================= Memory info: ===================================
Percentage of memory in use: 46%
Total physical RAM: 3061.31 MB
Available physical RAM: 1650.37 MB
Total Virtual: 6330.89 MB
Available Virtual: 4932.55 MB

========================= Partitions: =====================================
1 Drive c: (OS) (Fixed) (Total:220.32 GB) (Free:152.93 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:10 GB) (Free:0.29 GB) NTFS

========================= Users: ========================================
User accounts for \\LAPTOP

Administrator            Guest                    mom                      


**** End of log ****

 

http://speccy.piriform.com/results/XJ0Hp5g82xMYlN2YV4z3Dn2


Edited by hamluis, 12 January 2016 - 03:21 PM.


#4 mritch1

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Posted 11 January 2016 - 03:34 PM

I ran mini toolbox a second time because I realized I had a couple programs running that may block access to info... here is the second report

 

MiniToolBox by Farbar  Version: 02-11-2015
Ran by mom (administrator) on 11-01-2016 at 15:32:47
Running from "C:\Users\mom\Downloads"
Microsoft® Windows Vista™ Home Premium  Service Pack 2 (X86)
Model: Inspiron 1525 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (01/11/2016 03:20:55 PM) (Source: Perflib) (User: )
Description: EmdCacheC:\Windows\system32\emdmgmt.dll4

Error: (01/11/2016 08:26:40 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/10/2016 11:43:49 AM) (Source: Application Error) (User: )
Description: Windows cannot access the file C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\Indexer\CiFiles\00010019.ci for one of the following reasons:
there is a problem with the network connection, the disk that the file is stored on, or the storage
drivers installed on this computer; or the disk is missing.
Windows closed the program Microsoft Windows Search Indexer because of this error.

Program: Microsoft Windows Search Indexer
File: C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\Indexer\CiFiles\00010019.ci

The error value is listed in the Additional Data section.
User Action
1. Open the file again.
This situation might be a temporary problem that corrects itself when the program runs again.
2.
If the file still cannot be accessed and
    - It is on the network,
your network administrator should verify that there is not a problem with the network and that the server can be contacted.
    - It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for
further assistance.

Additional Data
Error value: C0000185
Disk type: 3

Error: (01/10/2016 11:43:49 AM) (Source: Application Error) (User: )
Description: Faulting application SearchIndexer.exe, version 7.0.6002.18005, time stamp 0x49e02459, faulting module TQUERY.DLL, version 7.0.6002.18005, time stamp 0x49e0382e, exception code 0xc0000006, fault offset 0x000189a6,
process id 0xce8, application start time 0xSearchIndexer.exe0.

Error: (01/10/2016 11:02:23 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/08/2016 06:34:48 AM) (Source: Windows Search Service) (User: )
Description: The application cannot be initialized.

Context: Windows Application


Details:
    The content index metadata cannot be read.   (0xc0041801)

Error: (01/08/2016 06:34:48 AM) (Source: Windows Search Service) (User: )
Description: The gatherer object cannot be initialized.

Context: Windows Application, SystemIndex Catalog


Details:
    The content index metadata cannot be read.   (0xc0041801)

Error: (01/08/2016 06:34:48 AM) (Source: Windows Search Service) (User: )
Description: The plug-in in <Search.TripoliIndexer> cannot be initialized.

Context: Windows Application, SystemIndex Catalog


Details:
    Element not found.   (0x80070490)

Error: (01/08/2016 06:34:34 AM) (Source: Windows Search Service) (User: )
Description: The plug-in in <Search.JetPropStore> cannot be initialized.

Context: Windows Application, SystemIndex Catalog


Details:
    The content index metadata cannot be read.   (0xc0041801)

Error: (01/08/2016 06:34:34 AM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service cannot load the property store information.

Context: Windows Application, SystemIndex Catalog


Details:
    0x%08x (0x8004117f - The content index server cannot update or access information because of a database error.  Stop and restart the search service.  If the problem persists, reset and recrawl the content index.  In some cases it may be necessary to delete and recreate the content index.  )


System errors:
=============
Error: (01/11/2016 03:03:57 PM) (Source: Service Control Manager) (User: )
Description: 30000IPBusEnum

Error: (01/11/2016 08:57:00 AM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort1.

Error: (01/11/2016 08:57:00 AM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort1.

Error: (01/11/2016 08:57:00 AM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort1.

Error: (01/11/2016 08:57:00 AM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort1.

Error: (01/11/2016 08:57:00 AM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort1.

Error: (01/11/2016 08:50:02 AM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort1.

Error: (01/11/2016 08:50:02 AM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort1.

Error: (01/11/2016 08:50:02 AM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort1.

Error: (01/11/2016 08:44:25 AM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort1.


Microsoft Office Sessions:
=========================
Error: (01/11/2016 03:20:55 PM) (Source: Perflib)(User: )
Description: EmdCacheC:\Windows\system32\emdmgmt.dll4

Error: (01/11/2016 08:26:40 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/10/2016 11:43:49 AM) (Source: Application Error)(User: )
Description: C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\Indexer\CiFiles\00010019.ciMicrosoft Windows Search IndexerC00001853

Error: (01/10/2016 11:43:49 AM) (Source: Application Error)(User: )
Description: SearchIndexer.exe7.0.6002.1800549e02459TQUERY.DLL7.0.6002.1800549e0382ec0000006000189a6ce801d14bc04a4bb208

Error: (01/10/2016 11:02:23 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/08/2016 06:34:48 AM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application


Details:
    The content index metadata cannot be read.   (0xc0041801)

Error: (01/08/2016 06:34:48 AM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application, SystemIndex Catalog


Details:
    The content index metadata cannot be read.   (0xc0041801)

Error: (01/08/2016 06:34:48 AM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application, SystemIndex Catalog


Details:
    Element not found.   (0x80070490)
Search.TripoliIndexer

Error: (01/08/2016 06:34:34 AM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application, SystemIndex Catalog


Details:
    The content index metadata cannot be read.   (0xc0041801)
Search.JetPropStore

Error: (01/08/2016 06:34:34 AM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application, SystemIndex Catalog


Details:
    0x%08x (0x8004117f - The content index server cannot update or access information because of a database error.  Stop and restart the search service.  If the problem persists, reset and recrawl the content index.  In some cases it may be necessary to delete and recreate the content index.  )


CodeIntegrity Errors:
===================================
  Date: 2016-01-03 09:25:58.158
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\mbamchameleon.sys because the set of per-page image hashes could not be found on the system.

  Date: 2016-01-03 09:25:57.926
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\mbamchameleon.sys because the set of per-page image hashes could not be found on the system.

  Date: 2016-01-03 09:25:57.713
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\mbamchameleon.sys because the set of per-page image hashes could not be found on the system.

  Date: 2016-01-03 09:25:57.497
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\mbamchameleon.sys because the set of per-page image hashes could not be found on the system.

  Date: 2016-01-03 09:25:57.269
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\mbamchameleon.sys because the set of per-page image hashes could not be found on the system.

  Date: 2016-01-03 09:25:56.998
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\mbamchameleon.sys because the set of per-page image hashes could not be found on the system.

  Date: 2016-01-03 09:18:45.357
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\mwac.sys because the set of per-page image hashes could not be found on the system.

  Date: 2016-01-03 09:18:45.138
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\mwac.sys because the set of per-page image hashes could not be found on the system.

  Date: 2016-01-03 09:18:44.922
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\mwac.sys because the set of per-page image hashes could not be found on the system.

  Date: 2016-01-03 09:18:44.701
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\mwac.sys because the set of per-page image hashes could not be found on the system.


=========================== Installed Programs ============================

Adobe Flash Player 20 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 20.0.0.270 - Adobe Systems Incorporated)
Adobe Flash Player 20 NPAPI (HKLM\...\Adobe Flash Player NPAPI) (Version: 20.0.0.267 - Adobe Systems Incorporated)
Adobe Reader X (10.1.16) (HKLM\...\{AC76BA86-7AD7-1033-7B44-AA1000000001}) (Version: 10.1.16 - Adobe Systems Incorporated)
Adobe Refresh Manager (HKLM\...\{AC76BA86-0804-1033-1959-001824161310}) (Version: 1.8.0 - Adobe Systems Incorporated) Hidden
Avast Free Antivirus (HKLM\...\Avast) (Version: 11.1.2245 - AVAST Software)
Brother MFL-Pro Suite MFC-J475DW (HKLM\...\{7B4C83B6-17C1-4BFD-B86D-4D7AD4498CBB}) (Version: 1.0.3.0 - Brother Industries, Ltd.)
CCleaner (HKLM\...\CCleaner) (Version: 5.13 - Piriform)
Cisco EAP-FAST Module (HKLM\...\{6D3963B0-E13B-4FC3-B0FF-506A304BB043}) (Version: 2.1.3 - Cisco Systems, Inc.)
Cisco LEAP Module (HKLM\...\{83770D14-21B9-44B3-8689-F7B523F94560}) (Version: 1.0.12 - Cisco Systems, Inc.)
Cisco PEAP Module (HKLM\...\{669C7BD8-DAA2-49B6-966C-F1E2AAE6B17E}) (Version: 1.0.13 - Cisco Systems, Inc.)
Compatibility Pack for the 2007 Office system (HKLM\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Dell Resource CD (HKLM\...\{42929F0F-CE14-47AF-9FC7-FF297A603021}) (Version: 1.00.0000 - Dell Inc.)
Dell Touchpad (HKLM\...\{9F72EF8B-AEC9-4CA5-B483-143980AFD6FD}) (Version: 7.1.103.4 - Alps Electric)
Dell Wireless WLAN Card Utility (HKLM\...\Broadcom 802.11b Network Adapter) (Version: 4.170.77.13 - Dell Inc.)
Fdrawcmd.sys 1.0.1.10 (HKLM\...\fdrawcmd) (Version: 1.0.1.10 - Simon Owen)
Intel® Graphics Media Accelerator Driver (HKLM\...\HDMI) (Version:  - )
Java 8 Update 60 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F83218060F0}) (Version: 8.0.600.27 - Oracle Corporation)
Java 8 Update 66 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F83218066F0}) (Version: 8.0.660.17 - Oracle Corporation)
Java Auto Updater (HKLM\...\{4A03706F-666A-4037-7777-5F2748764D10}) (Version: 2.8.66.17 - Oracle Corporation) Hidden
Laptop Integrated Webcam Driver (1.04.01.1011)   (HKLM\...\Creative OEM002) (Version:  - )
Marvell Miniport Driver (HKLM\...\{C950420B-4182-49EA-850A-A6A2ABF06C6B}) (Version: 10.22.6.3 - Marvell)
MediaDirect (HKLM\...\{9C6978E8-B6D0-4AB7-A7A0-D81A74FBF745}) (Version: 3.5 - Dell)
Microsoft .NET Framework 3.5 SP1 (HKLM\...\Microsoft .NET Framework 3.5 SP1) (Version:  - Microsoft Corporation)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft Office PowerPoint Viewer 2007 (English) (HKLM\...\{95120000-00AF-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (HKLM\...\{196BB40D-1578-3D01-B289-BEFC77A11A1E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft Works (HKLM\...\{15BC8CD0-A65B-47D0-A2DD-90A824590FA8}) (Version: 9.7.0621 - Microsoft Corporation)
Mozilla Firefox 43.0.4 (x86 en-US) (HKLM\...\Mozilla Firefox 43.0.4 (x86 en-US)) (Version: 43.0.4 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 43.0.4.5848 - Mozilla)
MSXML 4.0 SP3 Parser (HKLM\...\{196467F1-C11F-4F76-858B-5812ADC83B94}) (Version: 4.30.2100.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB2758694) (HKLM\...\{1D95BA90-F4F8-47EC-A882-441C99D30C1E}) (Version: 4.30.2117.0 - Microsoft Corporation)
Nuance PaperPort 12 (HKLM\...\{869FCC6C-5669-4B0B-827E-2BBAACD88A87}) (Version: 12.1.0006 - Nuance Communications, Inc.)
OutlookAddinSetup (HKLM\...\{9BDEF074-020E-458D-ADC5-8FF68E0C9B56}) (Version: 1.0.0 - CyberLink)
PaperPort Image Printer (HKLM\...\{6EF2FDAB-7FBF-4AB9-92CD-594BDDB6A56B}) (Version: 14.00.0000 - Nuance Communications, Inc.)
RSDLite (HKLM\...\{494CAE58-BBC3-4782-B59F-02F163E4A32B}) (Version: 6.2.4 - Motorola)
SigmaTel Audio (HKLM\...\{A462213D-EED4-42C2-9A60-7BDD4D4B0B17}) (Version: 5.10.5210.0 - SigmaTel)
Speccy (HKLM\...\Speccy) (Version: 1.29 - Piriform)
Spybot - Search & Destroy (HKLM\...\{B4092C6D-E886-4CB2-BA68-FE5A99D31DE7}_is1) (Version: 2.4.40 - Safer-Networking Ltd.)
TaxACT 2014 - 1040 Edition (HKLM\...\TaxACT 2014 - 1040 Edition) (Version: 1.07 - TaxACT, Inc.)

========================= Memory info: ===================================

Percentage of memory in use: 48%
Total physical RAM: 3061.31 MB
Available physical RAM: 1589.37 MB
Total Virtual: 6330.89 MB
Available Virtual: 4872.85 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:220.32 GB) (Free:152.91 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:10 GB) (Free:0.29 GB) NTFS

========================= Users: ========================================

User accounts for \\LAPTOP

Administrator            Guest                    mom                      


**** End of log ****
 



#5 stratosgr

stratosgr

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Posted 11 January 2016 - 03:56 PM

The question is disk or infection?  :huh:

 

I think ill go with disk since there are errors coming from ATAPI and indexing db corruption and hash errors... 

I suggest chkdsk asap and hdtune free to check disk health


Edited by stratosgr, 11 January 2016 - 03:59 PM.


#6 hamluis

hamluis

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Posted 12 January 2016 - 03:29 PM

Well...let's run the following diagnostic, following WD guidance.

 

Data Lifeguard For Windows Download - http://support.wdc.com/product/download.asp?groupid=605&sid=3&lang=en

 

Let us know whether the verdict is pass or fail.

 

Louis






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